Common Contracts
1 similar null contracts
Master Services AgreementNovember 10th, 2017
In 2010, DIR established the owner-operator governance model for the data center services program. This model, involves DIR and Customers at all levels in governance decision making, including as representatives on all governance committees. The owner-operator model focuses on resolving issues at the lowest possible level and driving for consensus-based solutions. Where consensus cannot be reached, there are escalation processes in place. This Exhibit describes the owner-operator governance structure; the roles and responsibilities to maintain a working relationship, Service Provider participation and the issue management process in place. As deemed necessary, the currently deployed governance model will be adapted to include Managed Security Services.
