Common Contracts
1 similar Managed Application Services Service Component Provider Master Services Agreement contracts
Master Services AgreementManaged Application Services Service Component Provider Master Services Agreement • October 15th, 2019
Change Log CCR/CN Amendment Date Description CCR254 7/11/2017 Date revisions for One‐time and Recurring deliverables CCR340 Amendment 2 5/1/2019 Promote certain Key Measurements to Critical Service Levels Update certain SLAs to reflect "R" for Related instead of "U" for Unique.Addition of At‐Risk AmountAddition of associated Service Level Credit Percentages and Percentage of Invoice Amounts for Critical Service Levels CCRXXX 9/27/2019 *Updated Title Page to reflect name change.*Critical Service Levels ‐ Update to reflect the revised MSL and ESL per FY20 Continuous Improvement Plan effective 9/1/19; adjusted to reflect the revised MSL and ESL per FY19 Continuous Improvement Plan effective 9/1/18 ‐ 8/31/19.* Key Measurements ‐ MAS: Update to reflect the revised Cross Functional MSL and ESL per FY20 Continuous Improvement Plan effective 9/1/19; adjusted to reflect the revised Cross Functional MSL and ESL per FY19 Continuous Improvement Plan effective 9/1/18 ‐ 8/31/19.
