Common Contracts
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Master Support Agreement Contrato Principal de SuporteSão Paulo • November 18th, 2016
BEFORE YOU SIGN THE PURCHASE AUTHORIZATION LETTER (“PAL”) OR SERVICE AUTHORIZATION LETTER (“SAL”) AS AN AUTHORIZED REPRESENTATIVE OF THE PURCHASING ENTITY OR INDIVIDUAL (“CUSTOMER”), CAREFULLY READ THIS MASTER SUPPORT AGREEMENT. BY EXECUTING THE PAL OR SAL, YOU REPRESENT THAT YOU ARE AUTHORIZED TO ENTER INTO THIS MASTER SUPPORT AGREEMENT ON BEHALF OF CUSTOMER AND TO BIND CUSTOMER TO THE TERMS AND CONDITIONS OF THIS MASTER SUPPORT AGREEMENT. UPON YOUR EXECUTION OF THE PAL OR SAL, THIS MASTER SUPPORT AGREEMENT SHALL CONSTITUTE A LEGAL AND BINDING AGREEMENT BETWEEN CUSTOMER AND SERENA SOFTWARE DO BRASIL LTDA. OR ITS APPLICABLE SUBSIDIARY (“SERENA”). IF YOU HAVE ANY QUESTIONS REGARDING THIS MASTER SUPPORT AGREEMENT, YOU MAY CONTACT SERENA LEGAL SERVICES AT 650.481.3400 OR WRITE TO SERENA SOFTWARE DO BRASIL LTDA., ATTENTION: LEGAL SERVICES, C/O SERENA SOFTWARE, INC., 2345 NW AMBERBROOK DRIVE, SUITE 200, HILLSBORO, OR 97006 USA, ATTN; GENERAL COUNSEL. ANTES DE ASSINAR O INSTRUMENTO DE AUTORI
