Common Contracts
1 similar Operator Support Agreement contracts
rXg Operator Support AgreementOperator Support Agreement • May 31st, 2021
Each and every standalone rXg, rXg cluster node and rXg cluster controller, whether turnkey or software-only, procured directly from RG Nets, requires the purchase of a minimum one year Basic or Enhanced Operator Support Agreement (OSA). Having a valid and active OSA entitles certified network Operators to support services for the product during the coverage period. OSA services are individually defined in the RG Nets Price List by product model for a one year period commencing with a product's OSA activation date. Second and subsequent year OSAs are not required, however are highly recommended as continuous product improvement are available only to holders of active OSAs. Products not specifically covered by an OSA cannot participate in the Trouble Ticket System, receive revision updates, or request help desk access for issues isolated to the specific product.
