Saddleback Service Level Agreement – PRI, DIA and Ethernet TransportMay 18th, 2019
FiledMay 18th, 2019Scope. Saddleback Communications shall endeavor to meet the performance standards and services levels set forth in this SLA with respect to the Services provided to Customer. In the event Saddleback Communications fails to meet the service levels set forth herein, Customer’s sole and exclusive remedies shall be the Credit Allowances as provided in this Service Level Agreement.