DIR-TSO-3996 Appendix D Customer Relationship AgreementCustomer Relationship Agreement • May 2nd, 2018
Contract Type FiledMay 2nd, 2018DIR Contract DIR-TSO-3996, as amended by the parties, (“DIR Contract DIR-TSO-3996”), this Customer Relationship Agreement (CRA) and Transaction Documents (TDs) are the complete agreement regarding transactions under DIR Contract DIR-TSO-3996 and this CRA (together, the “Agreement”) under which Customer may order Programs, Services, Machines and Appliances (collectively IBM Products). TDs, such as service descriptions, order documents, statements of work or supplements, contain specific details related to an order for a Product and there may be more than one TD providing the details of an order. In the event of conflict, DIR Contract DIR-TSO-3996 prevails over this CRA and TD, and a TD prevails over this CRA.