Albert Benveniste IRISA/INRIAService Level Agreement (Sla) • June 9th, 2021
Contract Type FiledJune 9th, 2021Abstract—Service level agreements (SLAs), or contracts, have an important role in web services. These contracts define the obligations and rights between the provider of a web service and its client, with respect to the function and the Quality of the service (QoS).