Common Contracts
2 similar null contracts
Service Level AgreementFebruary 17th, 2015
Technology support means something different to every user, and every technician. In an environment where technology has become increasingly ubiquitous and necessary in the performance of everyday functions, support staff is expected to have a working knowledge of a variety of hardware, software, and peripherals, the possible combinations of which have become mind-boggling. The creation of a Service Level Agreement is necessary to define the range of expectations and responses to technical problems, which, in turn, produces an environment where support levels can be set, and the results judged against a qualitative standard. It is hoped the results of this effort will be efficient, high-quality support, and a better-served academic community.
Service Level AgreementFebruary 17th, 2015
Technology support means something different to every user, and every technician. In an environment where technology has become increasingly ubiquitous and necessary in the performance of everyday functions, support staff is expected to have a working knowledge of a variety of hardware, software, and peripherals, the possible combinations of which have become mind-boggling. The creation of a Service Level Agreement is necessary to define the range of expectations and responses to technical problems, which, in turn, produces an environment where support levels can be set, and the results judged against a qualitative standard. It is hoped the results of this effort will be efficient, high-quality support, and a better-served academic community.
