Common Contracts
1 similar Voip Service Level Agreement contracts
VOICE OVER IP SERVICE SERVICE LEVEL AGREEMENTVoip Service Level Agreement • June 23rd, 2017
VoIP SLA For Applicable Locations inEurope For Locations within the U.S. ApplicableNetwork Verizon’s European Internetnetwork Verizon’s contiguous U.S. Internet Network (asdefined in the Guide) Available Methods for Requesting Credit Customer must submit its written request (email or FAX is acceptable) to its Verizon Account Team within the timescale defined in section 1.2 above. If a trouble ticket is required to document an outage or service event for credit compliance, a trouble ticket can be generated either through the Verizon Customer Service Center or through the web-based Verizon Enterprise Center.The number for the assigned Verizon Customer Service Center is printed on Customer's invoice.Access to the Verizon Enterprise Center can be requested by registering at the Verizon Enterprise Center portal:enterprisecenter.verizon.com. Customer must complete and submit the online Verizon Enterprise Solutions Verizon Business VoIP Jitter Credit Request Form Verizon Enterprise Solutions
