CUSTOMERTerms and Conditions • August 19th, 2019
Contract Type FiledAugust 19th, 2019This contract is about the sale of energy to you as a small customer at your premises. It is a market retail contract that starts once your cooling off period has expired, which follows your acceptance of the terms of this contract. In addition to this contract, the energy laws and other consumer laws also contain rules about the sale of energy and we will comply with these rules in our dealings with you. For example, the National Energy Retail Law and the National Energy Retail Rules (‘the Rules’) set out specific rights and obligations about energy marketing, payment methods and arrangements for customers experiencing payment difficulties.