Item: WLS Service Level Agreement (SLA) / IT Billing StructureService Level Agreement (Sla) • May 25th, 2021
Contract Type FiledMay 25th, 2021This proposed SLA offers more flexible service options to the member libraries that required review of the factors to be used in the billing structure that will determine the pricing for the following categories of service: ILS Maintenance; Network Managed Services; Device Support and Maintenance; and Wireless Service.