Common Contracts
1 similar null contracts
Service Level AgreementJune 7th, 2018
THE SERVICE LEVEL AGREEMENT IS TABBY’S GUARANTEE TO YOU IN RELATION TO POTENTIAL FAULTS, INTERRUPTIONS OR DOWNTIME OF ANY HARDWARE OR FIREWALLS, OR THE PROVISION OF SERVICES TO YOU. IT SETS OUT IN WHAT CIRCUMSTANCES FAULTS, INTERRUPTIONS OR DOWNTIME WILL LEAD TO A REFUND OF A PROPORTION OF YOUR MONTHLY FEE. YOU HAVE CERTAIN RESPONSIBILITIES UNDER THE SERVICE LEVEL AGREEMENT, INCLUDING REPORTING TO TABBY WHEN SUCH FAULTS, INTERRUPTIONS AND DOWNTIME OCCUR.
