Common Contracts
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Understanding your Energy Agreement with usAugust 7th, 2014
This contract is about the sale of energy to you as a small customer at your premises. It is a standard retail contract that starts without you having to sign a document agreeing to these terms and conditions. In addition to this contract, the energy laws and other consumer laws also contain rules about the sale of energy and we will comply with these rules in our dealings with you. For example, the industry code sets out specific rights and obligations about energy marketing, billing and arrangements for customers experiencing payment difficulties. You also have a separate contract with your distributor, called a customer connection contract. The
