Common Contracts
1 similar Support Service Level Agreement contracts
LACEWORK CUSTOMER SUPPORT SERVICE LEVEL AGREEMENTSupport Service Level Agreement • November 28th, 2022
This Lacework Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Lacework’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Lacework Terms of Service (or other written agreement covering the same subject matter executed by Lacework) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Lacework reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
