Common Contracts
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ContractOctober 4th, 2023
The following is a plain English and friendly description of our “Service Level Agreement” (SLA) setting out the levels of service you can expect from Xiria and what will happen if we fail to meet our service levels. This SLA should be read in conjunction with Xiria’s Terms & Conditions and also your Services Agreement which identifies the Services you have purchased, and the items supported. In this document, “We”, “Us” or “Xiria” refers to Xiria Ltd and “You” or “Your” refers to you, our customer or a third party acting on your behalf. Xiria reserves the right to amend the SLA from time to time, the latest version will be published on the Xiria website.
