Common Contracts

NEIT Servicess, LLC Business Class Broadband Service Level Agreement

November 19th, 2014

• Filed
  November 19th, 2014

This Service Level Agreement covers only those Business Services provided by NEIT on the “NEIT Network”. For purposes of this Service Level Agreement, the NEIT Network means the infrastructure and/or facilities that are under NEIT’s direct control including CPE provided by NEIT intended for installation on exterior customer premises. The NEIT Network excludes all other equipment, whether provided by NEIT or the customer, the Internet beyond the NEIT Network, and any other public or private networks, servers, or components not within the NEIT Network. To facilitate service level monitoring and verification, NEIT maintains a test server (“Test Server”) at the outer boundary of the regional network. All performance measurements and references to Test Server shall mean the server at the boundary of each regional network.