Common Contracts
1 similar null contracts
Information Technology Division Service Level Agreement (SLA) Description and ProcessFebruary 4th, 2002
It is the goal of the Information Technology Division to provide quality services that are timely, effective, and professional. One step in accomplishing this goal is to establish an agreement between IT and each Client Group that delineates the responsibilities of both parties regarding the services provided by IT. Such an agreement is called a Service Level Agreement (SLA). The SLA is used to assure quality and timely performance by assuring that both parties understand their responsibilities to each other. Once in place, the SLA may be modified as agreed upon by IT and the Client Group.
