Common Contracts
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APPENDIX C.1.3 VDOT Service Level Agreements (SLA)April 3rd, 2020
Implementation SLAs Includes project management tools and practices employed by the Supplier to manage the implementation work effort, service request processes, and ensure consistency, accuracy, and timeliness during the implementation process. These SLAs also include Implementation Productivity Requirements that the Supplier must meet during implementation to minimize work defects and ensure timeliness of product delivery.
