Schedule A β AppTracker Software Support Service Level AgreementOctober 10th, 2020
FiledOctober 10th, 2020Telephone hot-line support during the hours of 9.00am to 5.00pm on Monday to Friday. Such support shall include consultation on the operation and utilisation of the Software and error investigation; but exclude any amendments or changes to any Software code owned by a third party, unless written authorization is provided by the owner of the Software.