Common Contracts
1 similar Basic Service Level Agreement contracts
XOGENOUS BASIC SERVICE LEVEL AGREEMENT (SLA)Basic Service Level Agreement • October 5th, 2011 • Nevada
All hardware components leased to the client, as described in the Attachment A, are guaranteed against failure. In the event any component fails, Xogenous guarantees to replace or repair the faulty component and bring the server back online within two (2) hours from the time the faulty component is identified. If Xogenous fails to bring the server back online within two (2) hours of identification of the failure, credit towards future services will be issued to the customer for ten (10) times the actual downtime. Credit will be calculated based on the customer's current monthly lease rate and will not exceed one (1) full month of credit using the formula: total minutes outage, divided by the total monthly lease rate (in cost per minute), times ten (10). Co-location customers are ineligible for the hardware clause of this SLA.
