Software Support AgreementNovember 28th, 2019
FiledNovember 28th, 2019This engagement letter documents the procedures to be used by KPMG in the provision of the support services, the period of these services, and the cost of the services. It also documents the process to ensure that support requests are handled on a priority basis and that there are agreed levels of escalation and review. Specifically, this letter addresses the following: