Common Contracts

Appendix F to DIR Contract No. DIR-TSO-2621

July 31st, 2014

• Filed
  July 31st, 2014

The following Service Level Agreement (SLA) is applicable to the services listed below that Tier 3 (“Tier 3,” “we,” “us” or “our”) makes available to you (“Customer” or “you”) for a fee. The SLA is not applicable to unrelated third parties or third parties lacking a contractual relationship with Tier 3. The uptime obligations and the resulting SLA credits are applied on a monthly basis unless specified otherwise. This SLA is provided pursuant to and in accordance with the governing service agreement between Customer and Savvis Communications Corporation and/or its affiliates, including Tier 3, Inc.