Common Contracts
1 similar null contracts
IT 261 TechWare Service-Level Agreement (SLA)December 4th, 2014
Overview: The information contained in this document outlines and defines the service categories and associated responses that a customer can expect. Note that while TechWare strives to meet or exceed all defined response agreements to ensure a positive customer experience, there may be cases that are outside the defined response metrics, as each case can bring unique circumstances.
