Common Contracts
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Master Support Agreement Contrato de Servicios de SoporteCalifornia • November 22nd, 2016
BEFORE YOU SIGN THE SUPPORT AUTHORIZATION LETTER (“SAL”) AS AN AUTHORIZED REPRESENTATIVE OF THE PURCHASING ENTITY OR INDIVIDUAL (“CUSTOMER”), CAREFULLY READ THIS MASTER SUPPORT AGREEMENT. BY EXECUTING THE SAL, YOU REPRESENT THAT YOU ARE AUTHORIZED TO ENTER INTO THIS MASTER SUPPORT AGREEMENT ON BEHALF OF CUSTOMER AND TO BIND CUSTOMER TO THE TERMS AND CONDITIONS OF THIS MASTER SUPPORT AGREEMENT. UPON YOUR EXECUTION OF THE SAL, THIS MASTER SUPPORT AGREEMENT SHALL CONSTITUTE A LEGAL AND BINDING AGREEMENT BETWEEN CUSTOMER AND SERENA SOFTWARE INC. OR ITS APPLICABLE SUBSIDIARY (“SERENA”). IF YOU HAVE ANY QUESTIONS REGARDING THIS MASTER SUPPORT AGREEMENT, YOU MAY CONTACT SERENA LEGAL SERVICES AT 650.481.3400 OR WRITE TO SERENA SOFTWARE INC., ATTENTION: LEGAL SERVICES, 2345 NW AMBERBROOK DRIVE, SUITE 200, HILLSBORO, OR 97006 USA, ATTN; GENERAL COUNSEL. ANTES DE FIRMAR LA CARTA DE AUTORIZACIÓN DE SERVICIOS DE SOPORTE (“SAL”) COMO REPRESENTANTE AUTORIZADO DE LA EMPRESA QUE ADQUIERE O COMO CLIENTE
