1 EXHIBIT 4.1 AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT THIS AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT ("Agreement") is made as of this 2nd day of June, 2000, by and among ServiceWare Technologies, Inc., a Delaware corporation (the...Registration Rights Agreement • August 18th, 2000 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Pennsylvania
