0000950134-09-003513 Sample Contracts

AMENDMENT TO EMPLOYMENT AGREEMENT
Employment Agreement • February 23rd, 2009 • Teletech Holdings Inc • Services-help supply services

This amendment (the “Amendment”) to the Employment Agreement by and between TeleTech Holdings, Inc. (the “Company”) and Kenneth D. Tuchman (“Employee”), dated as of October 15, 2001, is hereby made and entered into effective as of December 31, 2008, by and between the Company and Employee.

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AMENDMENT TO TELETECH HOLDINGS, INC. NON-QUALIFIED STOCK OPTION AGREEMENT
Non-Qualified Stock Option Agreement • February 23rd, 2009 • Teletech Holdings Inc • Services-help supply services

AMENDMENT (this “Amendment”), dated as of September 17, 2008, by and among James E. Barlett (“Optionee”) and TeleTech Holdings Inc., a Delaware corporation (“TeleTech”).

AMENDMENT TO TELETECH HOLDINGS, INC. RESTRICTED STOCK UNIT AGREEMENT
Restricted Stock Unit Agreement • February 23rd, 2009 • Teletech Holdings Inc • Services-help supply services

This amendment (the “Amendment”) to the TeleTech Holdings, Inc. Restricted Stock Unit Agreement (the “Agreement”) by and between TeleTech Holdings, Inc. (the “Company”) and (“Grantee”), dated , is hereby made by the Company effective as of December 11, 2008.

AMENDMENT TO TELETECH HOLDINGS, INC. NON-QUALIFIED STOCK OPTION AGREEMENT
Non-Qualified Stock Option Agreement • February 23rd, 2009 • Teletech Holdings Inc • Services-help supply services

AMENDMENT (this “Amendment”), dated as of September 17, 2008, by and among Kenneth D. Tuchman (“Optionee”) and TeleTech Holdings Inc., a Delaware corporation (“TeleTech”).

TELETECH HOLDINGS, INC. RESTRICTED STOCK UNIT AGREEMENT
Restricted Stock Unit Agreement • February 23rd, 2009 • Teletech Holdings Inc • Services-help supply services • Delaware

THIS RESTRICTED STOCK UNIT AGREEMENT (the “Agreement”) is entered into between TELETECH HOLDINGS, INC., a Delaware corporation (“TeleTech”), and (“Grantee”), as of (the “Grant Date”). In consideration of the mutual promises and covenants made herein, the parties hereby agree as follows:

December 16, 2008 Greg Hopkins Executive Vice President, Global Accounts TeleTech Holdings, Inc. 9197 S. Peoria Street Englewood, Colorado 80112 Re: Amendment to Your Employment Agreement
Your Employment Agreement • February 23rd, 2009 • Teletech Holdings Inc • Services-help supply services

Please refer to your employment agreement (the “Agreement”) between TeleTech Holdings, Inc. (the “Company”) and you, dated March 17, 2004. This letter amendment (the “Amendment”) amends the Agreement for purposes of Section 409A of the Internal Revenue Code of 1986, as amended, and the Treasury Regulations and Internal Revenue Service guidance thereunder (“Section 409A”). The Amendment is effective as of December 16, 2008.

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