SERVICE LEVEL AGREEMENT (SLA) REMITTANCE PROCESSING SERVICES BETWEEN BELLSOUTH AFFILIATE SERVICES CORPORATION (BASC) AND CINGULARService Level Agreement • April 25th, 2002 • Cingular Wireless LLC • Radiotelephone communications
- 80% of the remittance mail received by 4:00 AM ET in the PRO will be processed on the same business day and the payment file sent to CINGULAR by 8:00PM ET (assumes 5 day a week processing) - Encoding errors will not exceed .006% based on a three-month rolling average. (BASC will make every reasonable effort to outperform this objective.) - Misapplied payments will not exceed .006% based on a three-month rolling average. (BASC will make every reasonable effort to outperform this objective.)
