EXHIBIT 10.23 RESTRICTED STOCK AWARD AGREEMENT This Restricted Stock Award Agreement (the "Award") is made this 29th day of March, 2004 ("Date of Grant") by ServiceWare Technologies, Inc., a Delaware corporation (the "Company") to Kent F. Heyman (the...Restricted Stock Award Agreement • June 8th, 2004 • Serviceware Technologies Inc/ Pa • Services-prepackaged software • Pennsylvania
