0001089907-04-000006 Sample Contracts

LOAN MODIFICATION AGREEMENT
Loan Modification Agreement • March 19th, 2004 • Kana Software Inc • Services-business services, nec

This Loan Modification Agreement is entered into as of November 21, 2003, by and between Kana Software, Inc. (the "Borrower") and Silicon Valley Bank ("Bank").

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WARRANT AGREEMENT BETWEEN KANA SOFTWARE, INC AND INTERNATIONAL BUSINESS MACHINES CORPORATION SUMMARY OR TERMS
Warrant Agreement • March 19th, 2004 • Kana Software Inc • Services-business services, nec • New York

Before the Warrant is signed, the following information must be completed: Cover Page (name of issuing company), Page 1 (number of shares; date; name of issuing company), Section 2(b)(ii) (capitalization), Section 8 (Notice), Section 9 (Governing Law), and Signature Page. In the Appendices, the following information must be completed: Appendix A, Page 2 (Purchase Price) and Page 3 (number of Warrant Shares).

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