CHANGE MANAGEMENT FORM #1 to the Agreement Comcast and Support.comMaster Services Agreement • December 16th, 2015 • Support.com, Inc. • Services-computer processing & data preparation
Statements of Work (“SOWs”): Master Services Agreement, Call Handling Services (“Agreement”), dated October 1, 2013, between Support.com, Inc. (“Support.com”) and Comcast Cable Communications Management (“Comcast”) PCR No.: Originator: Joy Park Date: December 15, 2015 Department: NCO Phone #: 215-286-3934 Title: Vice President Locations Impacted: All facilities that provide support to Comcast under this Agreement Requested Implementation Date: December 11, 2015 Estimated Hours: (LOE) o Billable X Non-Billable Billing Rate/Hour: N/A Fixed Fee Cost (if applicable) N/A Type of Change: Comcast and Support.com agree to modify the Agreement as set forth below. Unless specifically provided in this Change Management Form (“CMF”), all other terms of the Agreement remain unchanged. Scope of Change: TMinor (Anything within current contract) oMajor (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner
