AMENDED AND RESTATED SERVICE AGREEMENTService Agreement • September 12th, 2019 • Global Water Resources, Inc. • Water supply
FATHOM services will be provided in accordance with the then current FATHOM Operations Scope of Service (SOS) document―summarized below as key deliverables and responsibilities. Customer shall never have a lower level of service with less deliverables and/or responsibilities than what is specified herein, unless Customer gives its express written authorization, which shall not be unreasonably withheld. Additionally, any changes to the SOS document must not prevent Customer from meeting its legal obligations as set forth in federal, state or local laws, rules or ordinances or as set forth in a regulatory order applicable to Customer. In the event of any conflict between this document and the SOS document, the SOS will control, unless it is a specific contractual term. The SOS may be updated during the life of the contract to incorporate additional industry best practices as they become available. If requested by Customer, any modifications and/or additional services requested may be sub
