Operational Level Agreement Sample Contracts

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 15th, 2024

Service Provider EGI Foundation Component Provider NCG-INGRID-PT Customer LSGC/vo:biomed First day of service delivery 01/05/2016 Last day of service delivery 30/06/2023 Status FINAL Dissemination Level Agreement signature date 04/08/2016 SLA and OLA Link https://documents.egi.eu/document/2874 Template Version v2.13

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EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • May 11th, 2024

Service Provider EGI Foundation Component Provider BEIJING-LCG2 Customer LSGC/vo:biomed First day of service delivery 01/09/2016 Last day of service delivery 30/06/2023 Status FINAL Agreement signature date 13/06/2016 SLA and OLA Link https://documents.egi.eu/document/2874 Template Version v2.13

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • December 23rd, 2023

Service Provider EGI Foundation Component Provider UNIV-LILLE Customer AoDs/vo.access.egi.eu First day of service delivery 01/11/2019 Last day of service delivery 31/12/2022 Status FINAL Agreement signature date 25/10/2019 SLA and OLA Link https://documents.egi.eu/document/2773 Template Version v2.13

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • May 30th, 2023

Service Provider EGI Foundation Component Provider IISAS-GPUCloud Customer EOSC-Synergy/cryoem.instruct-eric.eu First day of service delivery 20/03/2020 Last day of service delivery 31/10/2022 Status FINAL Agreement finalization date 24/03/2020 SLA and OLA Link https://documents.egi.eu/document/3590 Template Version v2.12

EGI.eu Monitoring services OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 27th, 2017
EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 15th, 2024

Service Provider EGI Foundation Component Provider NCG-INGRID-PT Customer EOSC-Synergy/covid19.eosc-synergy.eu First day of service delivery 20/03/2020 Last day of service delivery 31/10/2022 Status FINAL Agreement signature date 24/03/2020 SLA and OLA Link https://documents.egi.eu/document/3590 Template Version v2.13

EGI Pay4Use VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • January 21st, 2024

Issue Date Comment Author V1 19 July 2019 First draft sent to customer for review Björn Backeberg Małgorzata Krakowian V2 6 Aug 2019 Incorporated feedback from provider Björn Backeberg

EGI Pay4Use VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • May 19th, 2024

Issue Date Comment Author FINAL 13/10/2020 Agreed OLA with the Component Provider Elisa Cauhé Enol Fernandez,Giuseppe La Rocca v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Giuseppe La Rocca v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Giuseppe La Rocca v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Sebastian Luna-Valero

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • October 7th, 2023

Service Provider EGI Foundation Component Provider SARA-MATRIX Customer WeNMR/[vo:enmr.eu] First day of service delivery 01/01/2016 Last day of service delivery 30/06/2023 Status FINAL Agreement signature date 01/03/2016 SLA and OLA Link https://documents.egi.eu/document/2751 Template Version v2.13

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • February 24th, 2023

Service Provider EGI Foundation Component Provider UA-BITP Customer AoDs/vo.access.egi.eu First day of service delivery 01/12/2019 Last day of service delivery 31/12/2022 Status FINAL Agreement signature date 16/12/2019 SLA and OLA Link https://documents.egi.eu/document/2773 Template Version v2.12

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • November 3rd, 2023

Service Provider EGI Foundation Component Provider IN2P3-IRES Customer BELLE II First day of service delivery 01/10/2020 Last day of service delivery 31/10/2021 Status FINAL Agreement finalization date 21/11/2020 SLA and OLA Link https://documents.egi.eu/document/3670 Version v2.12

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • November 24th, 2015

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 23rd, 2022

Service Provider EGI Foundation Component Provider CESNET-MCC Customer EOSC-Synergy/umsa.cerit-sc.cz First day of service delivery 01/05/2021 Last day of service delivery 31/10/2022 Status FINAL Agreement finalization date 05/05/2021 SLA and OLA Link https://documents.egi.eu/document/3590 Template Version v2.12

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • July 23rd, 2023

Service Provider EGI Foundation Component Provider CYFRONET-CLOUD Customer EMPHASIS/vo.emphasisproject.eu First day of service delivery 01/Jan/2020 Last day of service delivery 31/March/2021 Status FINAL Agreement finalization date 17/03/2020 SLA and OLA Link https://documents.egi.eu/document/3576

EC3: Elastic Cloud Computing Cluster OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • September 26th, 2018

Customer EGI Foundation Provider UPV-GRyCAP First date of service delivery 01/09/2016 Last date of service delivery 31/12/2020 Status FINAL Agreement finalization date 27/10/2016 OLA Link https://documents.egi.eu/document/2782

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • November 9th, 2023

Service Provider EGI Foundation Component Provider TR-FC1-ULAKBIM Customer Fusion/fusion First day of service delivery 22/04/2021 Last day of service delivery 30/06/2023 Status FINAL Agreement signature date 11/11/2021 SLA and OLA Link https://documents.egi.eu/document/3484 Template Version v2.13

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • September 24th, 2022

Service Provider EGI Foundation Component Provider CETA-GRID Customer EOSC-Synergy/lagoproject.net First day of service delivery 01/05/2021 Last day of service delivery 31/10/2022 Status FINAL Agreement finalization date 05/05/2021 SLA and OLA Link https://documents.egi.eu/document/3740 Template Version v2.12

RESOURCE INFRASTRUCTURE PROVIDER OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 9th, 2017

Customer EGI Foundation Provider Resource infrastructure Provider Status FINAL Agreement Date 28/07/2016 OLA Link https://documents.egi.eu/document/463

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • April 26th, 2016

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • August 4th, 2016

Customer EGI.eu Provider GARR-01-DIR User LSGC/vo:biomed Start Date 01/05/2016 End Date 01/01/2017 Status FINAL Agreement Date 20/07/2016 SLA Link https://documents.egi.eu/document/2874 OLA Link https://documents.egi.eu/document/2874

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • December 13th, 2023

Service Provider EGI Foundation Component Provider IISAS-FedCloud Customer EOSC-Synergy/eosc-synergy.eu First day of service delivery 01/05/2021 Last day of service delivery 31/10/2022 Status FINAL Agreement finalization date 05/05/2021 SLA and OLA Link https://documents.egi.eu/document/3744 Template Version v2.12

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EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 28th, 2023

Service Provider EGI Foundation Component Provider IISAS-GPUCloud Customer EOSC-Synergy/eosc-synergy.eu First day of service delivery 20/03/2020 Last day of service delivery 31/10/2022 Status FINAL Agreement finalization date 24/03/2020 SLA and OLA Link https://documents.egi.eu/document/3744 Template Version v2.12

EGI Pay4Use VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • May 10th, 2019

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • August 7th, 2023

Service Provider EGI Foundation Component Provider IN2P3-IRES Customer VESPA/vo.europlanet-vespa.eu First day of service delivery 01/05/2020 Last day of service delivery 30/04/2021 Status Final Agreement finalization date 30/04/2020 SLA and OLA Link https://documents.egi.eu/secure/Show Document?docid=3598

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • December 4th, 2023

Service Provider EGI Foundation Component Provider INFN-CLOUD-BARI Customer EMSO-ERIC/vo.emso-eric.eu First day of service delivery 01/12/2019 Last day of service delivery 30/06/2023 Status FINAL Agreement signature date 19/11/2019 SLA and OLA Link https://documents.egi.eu/document/3539 Template Version v2.13

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • November 24th, 2015

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

RESOURCE CENTRE OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • October 17th, 2022

Federator Resource infrastructure Provider Federation member Resource Centre Status FINAL Agreement Date 28/07/2016 OLA Link https://documents.egi.eu/document/31

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • July 9th, 2021

Service Provider EGI Foundation Component Provider IN2P3-IRES Customer OPERAS/vo.operas-eu.org First day of service delivery 01/04/2021 Last day of service delivery 30/06/2023 Status FINAL Agreement finalization date 01/04/2021 SLA and OLA Link https://documents.egi.eu/document/3712 Version v2.12

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • November 24th, 2015

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

EGI.eu Helpdesk service (GGUS) OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • November 24th, 2015

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

EGI Foundation [service name] Operational level Agreement Underpinning Agreement
Operational Level Agreement • June 27th, 2018

For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.

EGI Pay4Use VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • June 19th, 2024

Issue Date Comment Author FINAL 31/01/2021 Agreed OLA with the Component Provider Giuseppe La Rocca/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Giuseppe La Rocca/EGI Foundation

EGI VO OPERATIONAL LEVEL AGREEMENT
Operational Level Agreement • April 1st, 2016

Customer EGI.eu Provider CESNET Start Date 01/01/2016 End Date 01/09/2017 Status FINAL Agreement Date 15/03/2016 OLA Link https://documents.egi.eu/document/2768

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