Chargeback reasons in distance business. With respect to card acceptance in distance business, in particular, the following chargeback reasons apply: – the cardholder disputes the order and/or receipt of goods or services; – the cardholder rejects the goods received as defective or as not being those specified in the order; – the cardholder withdraws from a purchase of goods and/or services within the statutory withdrawal period; – the cardholder asserts claims vis-à-vis the Merchant or for any other reason refuses to fulfill the claim resulting from the transaction; – the transaction was executed without 3-D Secure procedure. This list of chargeback reasons is not exhaustive.
