Zmluva o poskytnutí služieb technickej podpory pre produkty Oracle
Zmluva o poskytnutí služieb technickej podpory pre produkty Oracle
uzatvorená podľa § 269 ods. 2 zákona č. 513/1990 Zb. Obchodný zákonník v znení neskorších predpisov a
v súlade so zákonom č. 343/2015 Z. z. o verejnom obstarávaní a o zmene a doplnení niektorých zákonov v znení neskorších
(ďalej len „Zmluva")
medzi:
Číslo zmluvy Objednávateľa:
Objednávateľom:
Názov:
Sídlo:
IČO:
IČ DPH:
Zastúpená: Bankové spojenie:
Číslo účtu v tvare IBAN:
Slovenská republika zastúpená Ministerstvom financií Slovenskej republiky
Štefanovičova 5,817 82 Bratislava
00 151 742
nieje platiteľom DPH
Xxx. Xxxxx Xxxxxxx, generálny tajomník služobného úradu Štátna pokladnica
XX00 0000 0000 0000 0000 0000
(ďalej len „Objednávateľ")
Poskytovateľ: Obchodné meno: Sídlo:
IČO:
IČ DPH:
Osoba oprávnená konať: Zapísaný v:
Bankové spojenie: Číslo účtu:
InterWay, a. s.
Stará Vajnorská 21,831 04 Bratislava
35728531
SK2020268294
Xxx. Xxxxx Xxxxx
OR Okresného súdu Bratislava I oddiel Sa, vložka č.: 6123/B Všeobecná úverová banka, a.s.
SK 23 0200 0000 0020 7529 1059
(dalej len „Poskytovateľ")
(Objednávateľ a Poskytovateľ dalej spoločne len „Zmluvné strany" alebo jednotlivo „Zmluvná strana")
Táto Zmluva je výsledkom zadávania čiastkovej zákazky na predmet „Zabezpečenie podpory pre Oracle produkty a služieb Oracle alebo ekvivalentu pre MF SR a DATACENTRUM“ v rámci zriadeného dynamického nákupného systému na predmet „Centrálne verejné obstarávanie na poskytnutie licencií a produktov ORACLE alebo ekvivalentov a služieb s nimi súvisiacich“ v zmysle § 58 až 61 zákona č. 343/2015 Z. z. o verejnom obstarávaní a o zmene a doplnení niektorých zákonov v znení neskorších predpisov (ďalej len „Zákon o verejnom obstarávaní“) a uzatvára sa s Poskytovateľom ako úspešným uchádzačom v uvedenom čiastkovom zadaní predmetnej zákazky. Ministerstvo investícií, regionálneho rozvoja a informatizácie Slovenskej republiky ako centrálna obstarávacia organizácia oznámilo zámer zriadiť dynamický nákupný systém zverejnením oznámenia o vyhlásení verejného obstarávania v Úradnom vestníku EÚ dňa 31. 10. 2022 pod značkou 2022/S 210-602863 a vo Vestníku verejného obstarávania Úradu pre verejné obstarávanie (ÚVO) dňa 02. 11. 2022 pod značkou 46022
- MUS.
Ak sa v zmluve nachádza odvolávka, resp. odkaz na konkrétneho výrobcu, objednávateľ umožňuje poskytovateľovi poskytnúť aj ekvivalent k požadovanému plneniu predmetu zmluvy, ak bol ekvivalent predmetom jeho ponuky a objednávateľ predmet zmluvy ako ekvivalent vyhodnotil. Za (funkčný) ekvivalent sa v takomto prípade považuje také riešenie/zariadenie, ktoré spĺňa úžitkové, prevádzkové a funkčné charakteristiky, ktoré sú nevyhnutné na zabezpečenie účelu, na ktoré je predmet plnenia zmluvy určený.
ZMLUVNÉ STRANY SA DOHODLI NA NASLEDUJÚCOM:
1. ÚČEL ZMLUVY
1.1 Účelom tejto Zmluvy je obnovenie služieb štandardnej technickej podpory pre softvérové licencie Oracle nachádzajúce sa v správe objednávateľa, stanovenie základných podmienok a úprava vzájomných práv a povinností Zmluvných strán, ktoré sa vzťahujú na zabezpečenie služieb štandardnej technickej podpory pre softvérové licencie v Oracle definované v tejto Zmluve pri zachovaní Všeobecných obchodných podmienok spoločnosti Oracle Slovensko spol. s r.o. so sídlom Einsteinova 19, 851 01 Bratislava, IČO: 35 690 721, zapísanej v obchodnom registri Okresného súdu Bratislava I, oddiel: Sro, vložka č. 11027/B (ďalej len
„Oracle Slovensko“). Pre zamedzenie pochybností platí, že v zmysle § 273 ods. 2 Obchodného zákonníka majú odchylné dojednania v tejto Zmluve prednosť pred znením Všeobecných obchodných podmienok spoločnosti Oracle Slovensko spol. s r.o.. a pred Oracle Podmienkami technickej podpory pre softvér Oracle.
2. ÚVODNÉ USTANOVENIA
2.1 Poskytovateľ predmetu Zmluvy zároveň vyhlasuje, že je povereným dodávateľom autorizovaným spoločnosťou Oracle Slovensko spol. s r. o. (ďalej len „Oracle“) oprávneným zabezpečiť pre Objednávateľa služby štandardnej technickej podpory pre softvérové licencie Oracle v rozsahu stanovenom touto Zmluvou.
2.2 Softvérový produkt Oracle je:
a) softvérový produkt, ktorý spĺňa znaky preexistentného obchodne dostupného softvéru,
b) softvérový produkt, ktorý spĺňa kritéria počítačového programu v zmysle § 87 zákona č. 185/2015 Z. z. Autorský zákon v znení neskorších predpisov,
c) licencia, ktorá sa viaže k softvérovému produktu a je takzvaná trvalá licencia.
2.3 Hardvér označuje počítačové vybavenie vrátane komponentov, voliteľných prvkov a náhradných dielov.
2.4 Všeobecné obchodné podmienky spoločnosti Oracle Slovensko sú podmienkami používania produktov spoločnosti Oracle Slovensko a podmienky používania on-line služieb spoločnosti Oracle Slovensko.
3. PREDMET ZMLUVY
3.1 Predmetom tejto Zmluvy je záväzok Poskytovateľa poskytnúť Objednávateľovi riadne a včas služby štandardnej technickej podpory pre softvérové licencie Oracle špecifikované v Prílohe č. 1 Zmluvy: Špecifikácia predmetu (ďalej len „Príloha č. 1“) v rozsahu a za podmienok dohodnutých v tejto Zmluve a záväzok Objednávateľa zaplatiť Poskytovateľovi za riadne poskytnuté plnenia cenu podľa článku 4 tejto Zmluvy.
3.2 Predmetom plnenia tejto Zmluvy je odplatné poskytnutie a zabezpečenie štandardnej technickej podpory pre softvérové licencie Oracle v správe Objednávateľa špecifikované v Prílohe č. 1 (ďalej spoločne len
„služby“) v súlade so Všeobecnými obchodnými podmienkami spoločnosti Oracle Slovensko (Online Transactional Oracle Master Agreement Oracle Slovensko spol. s r. o. - Slovak), ktoré sú dostupné na internetovej stránke xxxxx://xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxx/.
3.3 Predmet zmluvy je dodaný v súlade so súťažnými podkladmi a ponukou Poskytovateľa.
4. CENA A PLATOBNÉ PODMIENKY
4.1 Objednávateľ je povinný zaplatiť Poskytovateľovi za riadne poskytnutie štandardnej technickej podpory pre softvérové licencie Oracle v zmysle tejto Zmluvy cenu dojednanú v zmysle zákona č. 18/1996 Z. z. o cenách v znení neskorších predpisov v celkovej sume 2 704 950,64 EUR (slovom dvamiliónysedemstoštyritisíc- deväťstopäťdesiat eur a 64 centov) bez DPH, t.j. 3 245 940,77 EUR (slovom trimiliónydvestoštyridsať- päťtisícdeväťstoštyridsať eur a 77 centov) vrátane DPH.
4.2 V cene uvedenej v bode 4.1 Zmluvy je zahrnutá cena a všetky ďalšie náklady Poskytovateľa súvisiace so splnením predmetu Zmluvy počas trvania tejto Zmluvy.
4.3 Cena vrátane DPH uvedená v bode 4.1 Zmluvy predstavuje maximálny finančný limit Zmluvy. Podkladom pre úhradu ceny za plnenie predmetu Zmluvy je faktúra vystavená Poskytovateľom do 15 kalendárnych dní od nadobudnutia účinnosti tejto Zmluvy. Za deň zdaniteľného plnenia sa považuje prvý deň nasledujúci po nadobudnutí účinnosti tejto Zmluvy.
4.4 Splatnosť faktúr je 30 dní odo dňa riadneho doručenia faktúry Objednávateľovi, za predpokladu, že faktúra bude spĺňať všetky náležitosti v zmysle platného zákona č. 222/2004 Z. z. o dani z pridanej hodnoty a zákona č. 431/2002 Z. z. o účtovníctve v platnom znení, ako aj číslo tejto Zmluvy. Faktúra sa považuje za uhradenú dňom pripísania fakturovanej sumy na účet Poskytovateľa. Ak nastane omeškanie platby faktúry z dôvodov na strane Štátnej pokladnice, nie je Objednávateľ po túto dobu v omeškaní so zaplatením fakturovanej sumy.
4.5 Faktúry sú objednávateľovi doručované výlučne:
a) elektronicky e-mailom vo formáte PDF na adresu elektronickej pošty: xxxxxxxxx@xxxx.xx. Jeden e- mail môže obsahovať maximálne 1 PDF faktúru, maximálna veľkosť e-mailu je 10 MB. Faktúra vo formáte PDF musí byť pripojená ako príloha k e-mailu. Prílohy k faktúre (napr. dodací list, akceptačný protokol, atď.) sa nesmú odosielať ako samostatný súbor, ale musia byť súčasťou faktúry
(t .j. prílohou musí byť len jediný PDF súbor, ktorý bude obsahovať všetky strany faktúry, vrátane všetkých jej príloh). Žiadne ďalšie prílohy (JPG, GIF atď.) nesmú byť súčasťou e-mailu, z dôvodu dodržiavania pravidiel kybernetickej bezpečnosti,
alebo
b) hodnoverne elektronicky prostredníctvom elektronickej schránky ministerstva zriadenej na portáli Xxxxxxxxx.xx. Adresa elektronickej schránky - UPVS ID: ico://sk/00151742. Jedna správa môže obsahovať maximálne jednu faktúru. Prílohy k faktúre (napr. dodací list, akceptačný protokol, atď.) sa nesmú odosielať ako samostatný súbor, musia byť súčasťou faktúry (t. j. prílohou musí byť len jediný PDF súbor, ktorý bude obsahovať všetky strany faktúry, vrátane všetkých jej príloh). Správa môže byť len vo formáte PDF, TXT, PNG, XML. Maximálna veľkosť všetkých objektov vložených do správy nemôže presiahnuť 33 MB.
Neúplne alebo nesprávne vystavenú faktúru je Objednávateľ oprávnený v lehote splatnosti stornovať a doručiť poskytovateľovi oznámenie o storne faktúry spolu so žiadosťou o opravu, resp. doplnenie faktúry. Nová, doplnená elektronická faktúra bude doručená spôsobom uvedeným v písm. a) alebo b) tohto bodu
4.5 a plynie u nej nová 30-dňová lehota splatnosti.
4.6 Poskytovateľ berie na vedomie, že ak si nesplnil svoju oznamovaciu povinnosť podľa § 6 zákona č. 222/2004 Z. z. o dani z pridanej hodnoty a neoznámil Finančnému riaditeľstvu SR svoj bankový účet uvedený v identifikačných údajoch Poskytovateľa, Objednávateľ nie je povinný Poskytovateľovi uhradiť faktúru, a to až do dňa splnenia oznamovacej povinnosti. Do doby splnenia oznamovacej povinnosti nie je Objednávateľ v omeškaní s úhradou faktúry. Poskytovateľ je povinný oznámiť Objednávateľovi akúkoľvek zmenu, doplnenie alebo zrušenie týkajúce sa bankového účtu, uvedeného v identifikačných údajoch Poskytovateľa.
4.7 Poskytovateľ tiež berie na vedomie, že dohodnutá cena, resp. jej časť, je prostriedkom vyplateným zo štátneho rozpočtu Slovenskej republiky. Na použitie týchto prostriedkov, na kontrolu ich použitia a vymáhanie ich neoprávneného použitia alebo zadržania sa vzťahuje režim upravený v osobitných predpisoch (najmä zákon č. 357/2015 Z. z. o finančnej kontrole a audite a o zmene a doplnení niektorých zákonov v znení neskorších predpisov, zákon č. 523/2004 Z. z. o rozpočtových pravidlách verejnej správy a o zmene a doplnení niektorých zákonov v znení neskorších predpisov, zákon č. 394/2012 Z. z. o obmedzení platieb v hotovosti).
5. PRÁVA A POVINNOSTI ZMLUVNÝCH STRÁN
5.1 Poskytovateľ sa zaväzuje poskytovať služby riadne, včas, v požadovanej kvalite a bez akýchkoľvek právnych vád v rozsahu a za podmienok dohodnutých v tejto Zmluve.
5.2 Poskytovateľ je povinný poskytovať služby podľa tejto Zmluvy s náležitou odbornou starostlivosťou a len prostredníctvom osôb, ktoré majú potrebnú kvalifikáciu a skúsenosti nevyhnutné na plnenie predmetu Zmluvy.
5.3 Zmluvné strany sú povinné poskytovať si navzájom súčinnosť potrebnú a nevyhnutnú na plnenie predmetu tejto Zmluvy. Objednávateľ je povinný poskytnúť Poskytovateľovi na požiadanie všetky informácie, ktoré má k dispozícii a sú potrebné na realizáciu predmetu plnenia tejto Zmluvy.
5.4 Poskytovateľ je povinný plniť záväzky vyplývajúce z tejto Zmluvy vo vlastnom mene, na vlastnú zodpovednosť a na vlastné nebezpečenstvo. Pokiaľ Poskytovateľ poverí plnením ktoréhokoľvek zo záväzkov podľa tejto Zmluvy tretiu stranu (subdodávateľa), má Poskytovateľ voči Objednávateľovi rovnakú zodpovednosť, akoby plnil tieto záväzky sám.
5.5 Poskytovateľ zaobchádza so všetkými informáciami, ktoré obdrží v súvislosti s plnením predmetu tejto Zmluvy, ako s dôvernými a bez predchádzajúceho písomného súhlasu Objednávateľa nesmie takéto informácie sprístupniť ani poskytnúť tretej osobe. Týmto nie je dotknutá povinnosť Objednávateľa (i) zverejniť túto Zmluvu v Centrálnom registri zmlúv ako povinne zverejňovanú zmluvu v súlade so zákonom č. 211/2000 Z.z. o slobodnom prístupe k informáciám a o zmene a doplnení niektorých zákonov v znení neskorších predpisov a (ii) zverejniť a/alebo sprístupniť informácie, ktoré je povinný zverejniť a/alebo sprístupniť podľa citovaného zákona.
5.6 Každá Zmluvná strana sa zaväzuje, že bude vždy dôverné informácie druhej Zmluvnej strany udržiavať v tajnosti, používať ich len na účely tejto Zmluvy a nebude ich rozširovať tlačou, iným médiom alebo akýmkoľvek iným spôsobom publikovať alebo inak uvoľňovať pre akúkoľvek tretiu stranu a/alebo tretiu osobu. Za tretie strany podľa tohto bodu nie sú považovaní subdodávatelia Poskytovateľa ani pracovníci, ktorí sa podieľajú na poskytovaní služieb pre Objednávateľa podľa tejto Zmluvy v mene Poskytovateľa. Poskytovateľ je povinný zaviazať subdodávateľov a pracovníkov podieľajúcich sa na poskytovaní služieb podľa tejto Zmluvy pre Objednávateľa v mene Poskytovateľa rovnakými záväzkami mlčanlivosti ako svojich zamestnancov.
6. VYHLÁSENIE ZMLUVNÝCH STRÁN
6.1 Každá zo Zmluvných strán vyhlasuje druhej Zmluvnej strane, že každé z vyhlásení v zmysle tejto Zmluvy je v deň podpisu Zmluvy pravdivé, presné a nie je zavádzajúce. Každá zo Zmluvných strán vyhlasuje, že:
6.1.1 má nevyhnutnú spôsobilosť a oprávnenie na uzatvorenie a plnenie tejto Zmluvy,
6.1.2 táto Zmluva a všetky ostatné dokumenty, ktoré Zmluvné strany uzatvoria v súvislosti so Zmluvou, budú po ich podpise predstavovať platné záväzky Zmluvných strán v súlade s ich podmienkami,
6.1.3 si text Zmluvy prečítala a plne mu porozumela, Zmluva vyjadruje jej skutočnú, slobodnú a vážnu vôľu, nie je uzatváraná v tiesni ani v omyle, ani za nápadne nevýhodných podmienok, a
6.1.4 sa zaväzuje vyvinúť maximálne úsilie v dobrej viere za účelom poskytnutia si vzájomnej pomoci a spolupráce pri realizácii a plnení povinností podľa Zmluvy, každá zo Zmluvných strán sa predovšetkým zaväzuje poskytnúť druhej Zmluvnej strane na jej žiadosť všetky informácie a dokumenty nevyhnutné na dosiahnutie účelu zamýšľaného Zmluvou.
6.2 Poskytovateľ vyhlasuje, že uzavretím tejto Zmluvy ani plnením záväzkov z nej vyplývajúcich neporušuje autorské práva, práva priemyselného vlastníctva alebo práva duševného vlastníctva tretích osôb. Poskytovateľ tiež vyhlasuje, že je spôsobilý a oprávnený túto Zmluvu uzatvoriť a plniť záväzky v nej obsiahnuté.
6.3 Poskytovateľ podpisom tejto Zmluvy výslovne vyhlasuje, že v spoločnosti Poskytovateľa nefiguruje ruská účasť, ktorá prekračuje limity stanovené v článku 5k nariadenia Rady (EÚ) č. 833/2014 z 31. júla 2014 o reštriktívnych opatreniach s ohľadom na konanie Ruska, ktorým destabilizuje situáciu na Ukrajine v znení nariadenia Rady (EÚ) č. 2022/576 z 8. apríla 2022. Poskytovateľ podpisom tejto Zmluvy predovšetkým vyhlasuje, že:
a) nie je ruským štátnym príslušníkom, ani fyzickou alebo právnickou osobou, subjektom alebo orgánom so sídlom v Rusku;
b) nie je právnickou osobou, subjektom alebo orgánom, ktorého z viac ako 50% priamo alebo nepriamo vlastní subjekt uvedený pod písmenom a) vyššie;
c) nie je fyzickou alebo právnickou osobou, subjektom alebo orgánom, ktorý koná v mene alebo na príkaz subjektu uvedeného pod písmenami a), b) vyššie;
d) subdodávatelia, dodávatelia alebo subjekty, na ktorých sa Poskytovateľ spolieha a na ktorých pripadá plnenie viac ako 10% hodnoty zákazky (zmluvy) nie sú subjektmi uvedenými pod písmenami a), b), c) vyššie.
e) Poskytovateľ podpisom tejto Zmluvy výslovne vyhlasuje, že nepatrí k osobám uvedeným v prílohe č. 1 nariadenia Rady (EÚ) č. 269/2014 zo 17. marca 2014 o reštriktívnych opatreniach vzhľadom na konanie narúšajúce alebo ohrozujúce územnú celistvosť, zvrchovanosť a nezávislosť Ukrajiny v znení doplnenom v zmysle vykonávacieho nariadenia Rady (EÚ) č. 2022/581 z 8.apríla 2022 (ďalej len „Osoby na sankčných zoznamoch“). Poskytovateľ podpisom tejto Zmluvy zároveň vyhlasuje, že nie je osobou, subjektom alebo orgánom akýmkoľvek spôsobom spojeným, vlastneným alebo kontrolovaným Osobou na sankčnom zozname podľa citovaného vykonávacieho nariadenia Rady (EÚ).
6.4 Poskytovateľ podpisom tejto zmluvy výslovne vyhlasuje, že plnením podľa tejto Zmluvy nedôjde k rozporu so zákonom č. 289/2016 Z. z. o vykonávaní medzinárodných sankcií v znení neskorších predpisov, a teda najmä nedôjde k porušeniu akejkoľvek medzinárodnej sankcie upravenej v akomkoľvek predpise o medzinárodnej sankcii podľa § 2 písm. b) zákona č. 289/2016 Z. z. o vykonávaní medzinárodných sankcií v znení neskorších predpisov.
6.5 Za účelom vylúčenia pochybností Poskytovateľ berie na vedomie a vyhlasuje, že v prípade, ak sa budú na strane Poskytovateľ ako Zmluvnej strany podieľať viaceré subjekty, vyhlásenia podľa bodu 6.3 a 6.4 tohto. článku Zmluvy sa v plnom rozsahu vzťahujú na všetky subjekty na strane Poskytovateľa.
6.6 Poskytovateľ sa zaväzuje zabezpečiť pravdivosť vyhlásení uvedených v bode 6.3. a 6.4 tohto článku Zmluvy po celú dobu platnosti a účinnosti Zmluvy. V prípade, ak sa kedykoľvek v priebehu trvania Zmluvy preukáže nepravdivosť ktoréhokoľvek vyhlásenia Poskytovateľa podľa bodu 6.3 a/alebo 6.4 tohto článku Zmluvy, uvedená skutočnosť predstavuje podstatné porušenie tejto Zmluvy zo strany Poskytovateľa, zakladajúce oprávnenie Objednávateľa odstúpiť od tejto Zmluvy s účinnosťou ku dňu doručenia oznámenia o odstúpení od Zmluvy Poskytovateľovi, a to bez akéhokoľvek nároku Poskytovateľa na náhradu škody.
6.7 Poskytovateľ berie na vedomie, že v prípade, ak sa preukáže nepravdivosť ktoréhokoľvek vyhlásenia Poskytovateľa podľa bodu 6.3 tohto článku Zmluvy, bude Objednávateľ postupovať v súlade s nariadením Rady (EÚ) a vykonávacím nariadením Rady (EÚ) uvedeným v bode 6.3 tohto článku Zmluvy a na základe dohody zmluvných strán Objednávateľovi zároveň vzniká nárok na úhradu zmluvnej pokuty voči Poskytovateľovi vo výške plnení poskytnutých Poskytovateľovi Objednávateľom podľa ustanovení tejto Zmluvy za obdobie, počas ktorého bola preukázaná nepravdivosť vyhlásenia podľa odseku 6.3 tohto článku Zmluvy.
7. PROTIKORUPČNÁ DOLOŽKA
7.1 Pri plnení tejto Zmluvy sa Poskytovateľ zaväzuje zaviesť a vykonávať všetky nevyhnutné a vhodné postupy a opatrenia vedúce k zabráneniu protispoločenskej činnosti, definovanej v zákone č. 54/2019 Z. z. o ochrane oznamovateľov protispoločenskej činnosti a o zmene a doplnení niektorých zákonov.
7.2 Poskytovateľ vyhlasuje, že podľa jeho vedomostí žiaden z jeho predstaviteľov, zástupcov, zamestnancov, alebo iných osôb konajúcich v jeho mene pri poskytovaní plnenia predmetu Zmluvy neponúka, ani nebude priamo alebo nepriamo ponúkať, dávať, vyžadovať ani prijímať finančné prostriedky alebo akékoľvek oceniteľné hodnoty, alebo poskytovať akékoľvek výhody, dary, alebo pohostenia zamestnancovi objednávateľa, za účelom ovplyvňovať konanie takejto osoby v jej funkcii, s využitím odmeňovania, alebo navádzania k nekorektnému výkonu príslušnej funkcie alebo činnosti akoukoľvek osobou, za účelom získania alebo udržania výhody pri podnikateľskej činnosti.
7.3 Pokiaľ všeobecne záväzné právne predpisy neustanovujú inak, Poskytovateľ sa zaväzuje bez zbytočného odkladu oznámiť primeranou formou zástupcovi Objednávateľa akékoľvek podozrenie na porušenie akéhokoľvek ustanovenia tohto článku Zmluvy a byť súčinný pri dôkladnom vyšetrení takéhoto podozrenia.
7.4 V prípade porušenia ktoréhokoľvek z vyššie uvedených ustanovení tohto článku Zmluvy Poskytovateľom je Objednávateľ oprávnený, aj bez predchádzajúceho upozornenia, odstúpiť od Zmluvy s uvedením dôvodu odstúpenia, a to s účinnosťou odo dňa doručenia oznámenia o odstúpení od Zmluvy bez toho, aby poskytovateľovi vznikol akýkoľvek nárok zo zodpovednosti za odstúpenie Objednávateľa od Zmluvy.
7.5 Poskytovateľ sa zaväzuje, že ak bude preukázané protispoločenské konanie a/alebo porušenie protikorupčného správania, odškodní Poskytovateľ Objednávateľa v maximálne možnom rozsahu podľa platných právnych predpisov za akúkoľvek stratu, ujmu, poškodenie alebo nahradí náklady vzniknuté v priamej príčinnej súvislosti s porušením tohto článku Zmluvy.
8. SUBDODÁVATELIA A REGISTER PARTNEROV VEREJNÉHO SEKTORA
8.1 Poskytovateľ má za podmienok dohodnutých v tejto Zmluve právo uzatvárať subdodávateľské zmluvy. Tým nie je dotknutá zodpovednosť Poskytovateľa za plnenie Zmluvy v súlade s § 41 ods. 8 platného Zákona
o verejnom obstarávaní a Poskytovateľ je povinný odovzdávať Objednávateľovi plnenia sám, na svoju zodpovednosť, v dohodnutom čase a v dohodnutej kvalite.
8.2 Zoznam subdodávateľov s ich identifikačnými údajmi v rozsahu: (i) meno a priezvisko alebo obchodné meno, resp. názov, (ii) adresa pobytu alebo sídlo, (iii) IČO alebo dátum narodenia, ak nebolo pridelené IČO,
(iv) podiel plnenia zo Zmluvy v percentuálnom vyjadrení, ako aj údaje o osobe oprávnenej konať za subdodávateľa v rozsahu meno a priezvisko, adresa pobytu a dátum narodenia a predmet subdodávky, tvorí neoddeliteľnú súčasť tejto Zmluvy ako Príloha č. 2 Zmluvy: Vyhlásenie o subdodávkach (ďalej len
„Príloha č. 2“).
8.3 Poskytovateľ je povinný písomne oznámiť Oprávnenej osobe Objednávateľa akúkoľvek zmenu údajov o subdodávateľovi bezodkladne po tom, ako sa o takej zmene dozvedel.
8.4 Poskytovateľ je oprávnený zmeniť alebo doplniť subdodávateľa počas trvania Zmluvy. Poskytovateľ je povinný predložiť Objednávateľovi písomné oznámenie o zmene alebo doplnení subdodávateľa, ktoré bude obsahovať údaje o navrhovanom subdodávateľovi v rozsahu podľa bodu 8.2 tohto článku Zmluvy. Akúkoľvek zmenu subdodávateľa, ktorá predstavuje zmenu Prílohy č. 2 musí Poskytovateľ písomne oznámiť Objednávateľovi 15 kalendárnych dní pred dňom zmeny alebo doplnení subdodávateľa. Zmena alebo doplnenie subdodávateľa podlieha súhlasu zo strany Objednávateľa. Poskytovateľ je zároveň povinný akceptovať nasledujúce pravidlá:
a) každý subdodávateľ musí spĺňať podmienky týkajúce sa osobného postavenia podľa § 32 ods. 1 Zákona
o verejnom obstarávaní, t. j. musí preukázať, že je oprávnený dodávať predmet Zmluvy zodpovedajúci predmetu zákazky a nesmú u neho existovať dôvody na vylúčenie podľa § 40 ods. 6 písm. a) až g) a ods. 7 Zákona o verejnom obstarávaní; oprávnenie dodávať tovar alebo poskytovať službu sa preukazuje vo vzťahu k tej časti predmetu Zmluvy, ktorú má subdodávateľ plniť. Ak Poskytovateľ uvedené nepreukáže, Objednávateľ je oprávnený odstúpiť od Zmluvy,
b) v prípade, ak sú splnené podmienky podľa § 2 zákona č. 315/2016 Z. z. o registri partnerov verejného sektora a o zmene a doplnení niektorých zákonov v znení neskorších predpisov (ďalej len „zákon č. 315/2016 Z. z.“), zapísaní v Registri partnerov verejného sektora, subdodávateľ má povinnosť byť zapísaný v Registri partnerov verejného sektora. Nesplnenie tejto povinnosti alebo výmaz subdodávateľa z Registra partnerov verejného sektora môže mať za následok odstúpenie od Zmluvy podľa § 19 ods. 3 Zákona o verejnom obstarávaní,
c) každý subdodávateľ musí byť schopný realizovať príslušnú časť predmetu Zmluvy v rovnakej kvalite ako Poskytovateľ. Identifikáciu subdodávateľa spolu s dokladmi preukazujúcimi splnenie podmienok účasti podľa § 32 Zákona o verejnom obstarávaní, musí Poskytovateľ predložiť Objednávateľovi najneskôr tri pracovné dni pred realizovaním príslušnej časti predmetu Zmluvy. Objednávateľ má právo odmietnuť podiel na realizácii plnenia predmetu Zmluvy subdodávateľom, ak nie sú splnené podmienky uvedené v odseku 6.5 písm. a) tohto článku Zmluvy,
d) Objednávateľ môže u subdodávateľa hodnotiť existenciu dôvodov na vylúčenie podľa § 40 ods. 8 Zákona o verejnom obstarávaní.
8.5 Objednávateľ je oprávnený požiadať Poskytovateľa, aby nahradil subdodávateľa alebo inú osobu, prostredníctvom ktorej preukázal splnenie podmienok účasti vo verejnom obstarávaní, ak má zmenený/nový subdodávateľ alebo zmenená/nová iná osoba sídlo v treťom štáte, s ktorým nemá Slovenská republika alebo Európska únia uzavretú medzinárodnú zmluvu zaručujúcu rovnaký a účinný prístup k verejnému obstarávaniu v tomto treťom štáte pre hospodárske subjekty so sídlom v Slovenskej republike podľa § 41 ods. 2 Zákona o. verejnom obstarávaní. Poskytovateľovi sa zakazuje použiť na plnenie Zmluvy subdodávateľa, ktorého konečným užívateľom výhod je verejný funkcionár vymedzený v § 11 ods. 1 písm.
c) Zákona o verejnom obstarávaní.
8.6 Porušenie povinnosti vyplývajúce z bodov 8.3, 8.4 a 8.5 tohto článku Zmluvy sa považuje za podstatné porušenie Zmluvy.
8.7 Poskytovateľ vyhlasuje, že je ku dňu podpísania tejto Zmluvy zapísaný v registri partnerov verejného sektora v zmysle zákona č. 315/2016 Z. z. o registri partnerov verejného sektora (ďalej len „zákon o RPVS“) a tiež
každý jemu známy subdodávateľ v ktoromkoľvek rade, ktorý je partnerom verejného sektora je zapísaný v registri partnerov verejného sektora. Ďalej Poskytovateľ vyhlasuje, že ku dňu podpísania tejto Zmluvy má ako partner verejného sektora alebo má osoba, ktorá plní povinnosti oprávnenej osoby pre Poskytovateľa v zmysle Zákona o RPVS, splnené všetky povinnosti, ktoré pre Poskytovateľa ako partnera verejného sektora alebo pre oprávnenú osobu vyplývajú zo Zákona o RPVS a konečným užívateľom výhod nie je osoba (verejný funkcionár) vymedzená v § 11 ods. 1 písm. c) Zákona o verejnom obstarávaní. Zmluvné strany sa dohodli, že ak sa vyhlásenia podľa tohto bodu ukážu ako nepravdivé, Objednávateľ nie je v omeškaní s plnením podľa tejto Zmluvy až do splnenia povinnosti Poskytovateľa, resp. oprávnenej osoby.
8.8 Poskytovateľ, jeho subdodávatelia v zmysle § 2 ods. 5 písm. e) Zákona o verejnom obstarávaní a subdodávatelia podľa § 2 ods. 1 písm. a) bod 7 Zákona o RPVS, musia byť zapísaní do registra partnerov verejného sektora počas celej doby trvania ich účasti na plnení tejto Zmluvy. U subdodávateľov táto povinnosť platí len vtedy, ak subdodávatelia majú povinnosť byť zapísaní v registri partnerov verejného sektora podľa Zákona o RPVS.
8.9 Na subdodávateľov sa vzťahuje povinnosť strpieť výkon finančnej kontroly a auditu súvisiacich s plnením podľa tejto Zmluvy, obdobne ako na Poskytovateľa, pričom Poskytovateľ sa zaväzuje túto povinnosť subdodávateľov výslovne uviesť v písomnej zmluve uzatvorenej s každým subdodávateľom Poskytovateľa.
9. ZÁNIK ZMLUVY
9.1 Táto Zmluva sa uzatvára na dobu určitú do 31.12.2023.
9.2 Zmluvu je možné ukončiť dohodou Zmluvných strán alebo odstúpením od Zmluvy.
9.3 Zmluvné strany môžu od tejto Zmluvy odstúpiť v súlade s príslušnými ustanoveniami zákona č. 513/1990 Zb. Obchodný zákonník v znení neskorších predpisov (ďalej len „Obchodný zákonník“). Každá Zmluvná strana môže od Zmluvy odstúpiť v prípade podstatného porušenia Zmluvy druhou Zmluvnou stranou alebo z dôvodov uvedených v bode 7.4 tejto Zmluvy.
9.4 Každá zo Zmluvných strán je oprávnená odstúpiť od tejto Zmluvy na základe písomného oznámenia
o odstúpení zaslaného druhej Zmluvnej strane, pokiaľ:
9.4.1 si druhá Zmluvná strana nesplní akúkoľvek zo svojich povinností stanovenú v tejto Zmluve riadne a/alebo v lehotách uvedených v tejto Zmluve alebo pokiaľ ešte pred uplynutím týchto lehôt je zrejmé, že druhá Zmluvná strana do uplynutia stanovených lehôt niektorú zo svojich povinností nestihne riadne a včas splniť,
9.4.2 sa objektívne preukáže, že vyhlásenia druhej Zmluvnej strany uvedené v čl. 6 tejto Zmluvy sú nepravdivé.
9.5 Objednávateľ je oprávnený odstúpiť od Zmluvy, ak je voči Poskytovateľovi začaté konkurzné konanie alebo reštrukturalizácia alebo ak Poskytovateľ vstúpil do likvidácie.
9.6 Účinky odstúpenia od Zmluvy nastávajú dňom jeho doručenia druhej Zmluvnej strane v písomnej forme. Odstúpením od Zmluvy sa Zmluva zrušuje ku dňu doručenia odstúpenia od Zmluvy. Odstúpením od Zmluvy nie je dotknuté právo Zmluvných strán na úhradu zmluvne dohodnutých sankcií a na náhradu škody.
10. ZMENY A DODATKY
10.1 Pokiaľ Zmluva neustanovuje inak, akékoľvek zmeny, dodatky a doplnenia Zmluvy (vrátane jej príloh) môžu byť prijaté iba na základe písomnej dohody oboch Zmluvných strán, a to formou písomných a očíslovaných
dodatkov k Zmluve, podpísaných oboma Zmluvnými stranami alebo osobami oprávnenými konať v mene Zmluvných strán a uzatvorených v súlade s platným zákonom o verejnom obstarávaní.
11. OZNÁMENIE A KOMUNIKÁCIA
11.1 Zmluvné strany sa dohodli, že bežná komunikácia (napr. komunikácia týkajúca sa organizácii stretnutí alebo iných organizačných záležitosti alebo podkladov pre fakturáciu a pod.) bude vykonávaná prostredníctvom emailu. Komunikácia Zmluvných strán, ktorá má povahu právneho úkonu (napr. odstúpenie od zmluvy, uplatnenie zmluvnej pokuty a pod.) bude vykonávaná formou elektronického výkonu verejnej moci prostredníctvom elektronickej úradnej komunikácie v súlade so Zákonom o e-Governmente. Komunikáciu Zmluvných strán, ktorá má povahu právneho úkonu, je možné vykonať po dohode zmluvných strán aj písomne v listinnej podobe s doporučeným doručovaním druhej zmluvnej strane prostredníctvom poštovej služby alebo kuriérskej služby.
11.2 Na účely tejto Zmluvy platí, že zásielka sa považuje za doručenú dňom jej prevzatia adresátom. V prípade, ak adresát zásielku neprevzal, zásielka sa považuje za doručenú dňom vrátenia nedoručenej alebo nedoručiteľnej zásielky odosielateľovi alebo dňom odmietnutia prijatia zásielky adresátom.
12. ROZHODNÉ PRÁVO A RIEŠENIE SPOROV
12.1 Zmluva sa riadi právnymi predpismi Slovenskej republiky.
12.2 Pokiaľ Zmluva neustanovuje inak, vzájomné vzťahy Zmluvných strán v Zmluve výslovne neupravené sa riadia príslušnými ustanoveniami Obchodného zákonníka.
12.3 Bez toho, aby tým bolo dotknuté ktorékoľvek ustanovenie Zmluvy, Zmluvné strany sa dohodli, že použitie akéhokoľvek ustanovenia ktoréhokoľvek všeobecne záväzného právneho predpisu Slovenskej republiky, ktoré nie je kogentné, je výslovne vylúčené v rozsahu, v ktorom by jeho použitie mohlo meniť (či už úplne alebo čiastočne) význam alebo obsah ktoréhokoľvek ustanovenia Zmluvy.
12.4 Všetky spory, nezrovnalosti, otázky alebo nejasnosti sa Zmluvné strany zaväzujú riešiť predovšetkým dohodou a vzájomnými rokovaniami za účelom dosiahnutia dohody o prípadných sporoch, nezrovnalostiach, otázkach alebo nejasnostiach. Tieto rokovania musia byť vedené v dobrej viere a s cieľom zachovania účelu sledovaného Zmluvou oboma Zmluvnými stranami. V prípade, ak takúto dohodu nebude možné dosiahnuť, je každá zo Zmluvných strán oprávnená obrátiť sa na príslušný súd so svojim nárokom alebo žiadosťou.
13. ODDELITEĽNOSŤ USTANOVENÍ
13.1 Jednotlivé ustanovenia Zmluvy sú vymáhateľné nezávisle od seba a neplatnosť ktoréhokoľvek z nich nebude mať žiaden vplyv na platnosť ostatných ustanovení, s výnimkou prípadov, kedy je z dôvodu dôležitosti povahy alebo inej okolnosti týkajúcej sa takéhoto neplatného ustanovenia zrejmé, že dané ustanovenie nemôže byť oddelené od ostatných príslušných ustanovení.
13.2 V prípade, ak niektoré z uvedených ustanovení bude neplatné, pričom jeho neplatnosť bude spôsobená niektorou jeho časťou, bude dané ustanovenie platiť tak, ako keby bola predmetná časť vypustená. Ak však takýto postup nie je možný, Zmluvné strany sa zaväzujú zabezpečiť uskutočnenie všetkých krokov potrebných za tým účelom, aby bolo dohodnuté ustanovenie s podobným účinkom, ktorým sa neplatné ustanovenie v súlade s príslušným právnym predpisom nahradí.
14. ZODPOVEDNOSŤ ZA ŠKODU
14.1 Poskytovateľ zodpovedá Objednávateľovi za to, že produkty Oracle budú počas trvania tejto Zmluvy plne funkčné a nebudú mať vady, ktoré by bránili ich riadnemu užívaniu.
14.2 Každá zo Zmluvných strán zodpovedá druhej Zmluvnej strane za spôsobenú škodu podľa ustanovení § 373 a nasl. Obchodného zákonníka a Všeobecných obchodných podmienok spoločnosti Oracle Slovensko. Zmluvné strany sú povinné vyvinúť maximálne úsilie k predchádzaniu vzniku škôd a k minimalizácii vzniknutých škôd.
14.3 Poskytovateľ nesie objektívnu zodpovednosť za škody, ktoré spôsobí Objednávateľovi pri plnení predmetu Zmluvy alebo v súvislosti s ním.
14.4 V prípade, ak sa vyskytnú udalosti, ktoré jednému alebo obom Zmluvným stranám čiastočne alebo úplne znemožňujú plnenie ich povinností podľa tejto Zmluvy, sú povinní o tom bez zbytočného odkladu informovať druhú Zmluvnú stranu a spoločne podniknúť kroky k ich prekonaniu. Nesplnenie tejto povinnosti zakladá nárok na náhradu škody pre tú Zmluvnú stranu, ktorá sa porušenia Zmluvy podľa tohto bodu nedopustila.
15. SANKCIE
15.1 V prípade omeškania Poskytovateľa s poskytnutím služieb technickej podpory (predmet Zmluvy) podľa bodu
4.4. tejto Zmluvy, je Poskytovateľ povinný zaplatiť Objednávateľovi zmluvnú pokutu vo výške 1.000,00 EUR za každý, aj začatý deň omeškania.
15.2 V prípade omeškania Objednávateľa so splnením peňažného záväzku alebo jeho časti, má Poskytovateľ právo v súlade s § 369a Obchodného zákonníka v znení zákona č. 9/2013 Z. z. uplatniť si z nezaplatenej sumy úroky z omeškania v sadzbe podľa Nariadenia vlády SR č. 21/2013 Z. z..
15.3 Zaplatením sankcie podľa tejto Zmluvy nie je dotknutý nárok na náhradu škody podľa ustanovení Obchodného zákonníka. Zaplatená zmluvná pokuta sa nezapočítava na náhradu škody. Zaplatenie zmluvnej pokuty nemá vplyv na trvanie záväzkov Zmluvných strán.
15.4 Sankciu povinná strana zaplatí oprávnenej strane do 30 kalendárnych dní odo dňa jej uplatnenia na základe písomnej výzvy oprávnenej strany.
16. PLATNOSŤ A ZÁVÄZKOVO-PRÁVNA ÚČINNOSŤ
16.1 Zmluva nadobúda platnosť dňom jej podpisu Zmluvnými stranami alebo osobami oprávnenými konať v mene Zmluvných strán, a to momentom podpisu osoby podpisujúcej ako poslednej v poradí a záväzkovo- právnu účinnosť dňom nasledujúcim po dni jej zverejnenia v Centrálnom registri zmlúv vedenom Úradom vlády Slovenskej republiky.
17. JAZYK A VYHOTOVENIE
17.1 Zmluva je vyhotovená v slovenskom jazyku.
17.2 V prípade, ak má znenie Zmluvy a/alebo jej príloh odlišnú právnu úpravu ako Všeobecné obchodné podmienky spoločnosti Oracle Slovensko, platí, že prednosť má znenie Zmluvy vrátane jej príloh.
17.3 Táto Zmluva je vypracovaná v 6 rovnopisoch, z ktorých tri rovnopisy obdrží Objednávateľ a tri rovnopisy obdrží Poskytovateľ.
17.4 Zmluvné strany vyhlasujú, že si Zmluvu riadne prečítali, jej obsahu porozumeli a že túto Zmluvu uzatvárajú na základe ich slobodnej, vážnej, určitej vôle, že Zmluva nebola uzatvorená pod nátlakom, ani za nápadne nevýhodných podmienok, nie v omyle a na znak súhlasu s jej obsahom ju podpisujú.
17.5 Neoddeliteľnou súčasťou tejto Zmluvy sú jej prílohy:
Príloha č. 1: Špecifikácia predmetu zmluvy Príloha č. 2: Vyhlásenie o subdodávkach
Príloha č. 3: Všeobecné obchodné podmienky Oracle Príloha č. 4: Položkovitý rozpočet
Za Objednávateľa: | Za Poskytovateľa: | |
V Bratislave dňa | V Bratislave, dňa 02.05.2023 | |
Xxx. Xxxxx Xxxxxxx generálny tajomník služobného úradu Ministerstvo financií Slovenskej republiky | Xxx. Xxxxx Xxxxx predseda predstavenstva InterWay, a. s. |
Popis služieb štandardnej technickej podpory
Štandardná technická podpora sa skladá z nasledujúcich úrovní služieb:
• Základná podpora „Premier Support“ označovaná, prípadne uvádzaná v dokumentoch objednávky aj ako „Software Update License & Support“
• Rozšírená podpora „Extended Support“ (ak je ponúkaná)
• Udržiavacia podpora „Sustaining Support“
• Základná podpora pre HW a operačné systémy označovaná ako Oracle Premier Support for Systems
Software Update and License obsahuje:
b. 24 x 7 diagnostika problémov a ich riešenie prostredníctvom webového systému My Oracle Support, prístup k technickým informáciám Oracle a k analytikom podpory Oracle.
c. Možnosť vytvárať a sledovať technické požiadavky (ďalej iba “SR“) prostredníctvom webového rozhrania My Oracle Support.
d. Prístup k netechnickej podpore objednávateľa. Objednávateľ má možnosť využiť HOTLINE na riešenie netechnických problémov (prístup na MOS, administrácia CSI čísla, pomoc pri zakladaní SR a pod.) na telefónnom čísle 02/57288 600 počas pracovných dni, v operačných hodinách: 9,00 - 17,00 hod.
e. Prístup k službám Platinum Services, ktoré sú opísané v súbore: xxxx://xxx.xxxxxx.xxx/xx/xxxxxxx/xxxxxxx/xxxxxxxx-xxxxxxxx- policies-1652886.pdf
Časť Software Updates Licence zahŕňa vývoj novej funkcionality produktov. Na základe aktívnych služieb technickej podpory má objednávateľ prístup k najnovším verziám produktov.
Časť Product Support v sebe obsahuje prístup na webový portál – My Oracle Support - umožňujúci bezpečné a priame prepojenie na technickú asistenciu, s neobmedzenou prístupnosťou 24 hodín počas pracovných dní aj víkendov/sviatkov (7 dní do týždňa), prostredníctvom prideleného CSI čísla. Portál My Oracle Support je unikátnym zdrojom informácií, diagnostických nástrojov a prístupom k technickým špecialistom Oracle. Po obsahovej stránke, portál zahŕňa nasledovné:
• Technické informácie a riešenia
• Prístupnosť 24x7
• Záplaty
• Evidenciu “Bug-ov”
• Prístup k technickým inžinierom Oracle
• Prístup k ostatným používateľom (zákazníkom) portálu
• Články s relevantnými technickými informáciami
• Diagnostické testy
• Interaktívne fórum
• Možnosť zakladať “SRs” (Service Requests) – požiadaviek na riešenie
• Personalizovanú domovskú stránku
Extended Support
Rozšírená podpora môže byť poskytovaná pre určité verzie programov spoločnosti Oracle po vypršaní obdobia podpory Premier Support. Extended Support, rozšírená podpora šlúži pre plne využívanie servisnej podpory pre staršie verzie licencií. Ak je rozšírená podpora ponúkaná, je vo všeobecnosti dostupná na obdobie troch rokov od uplynutia obdobia podpory Premier Support a je určená len pre poslednú opravnú verziu programu. Extended Support obsahuje:
• Aktualizácie programov, opravy, bezpečnostné upozornenia a významné opravy
• Inovácie skriptov (dostupnosť sa môže líšiť pre jednotlivé programy)
• Hlavné verzie produktov a technológií (ak sa ich spoločnosť Oracle rozhodne vydať), ktoré obsahujú všeobecné údržbové verzie, vybrané funkčné verzie a aktualizácie dokumentácie
• Nepretržitá pomoc so žiadosťami o poskytnutie služieb 24 hodín denne, 7 dní v týždni, ak nie je uvedené inak
• Prístup k systémom podpory zákazníka špecifikovaným v časti Webové systémy podpory zákazníkov nižšie (webové systémy podpory zákazníka s nepretržitou dostupnosťou (24/7)), vrátane možnosti online záznamu žiadostí o poskytnutie služieb, pokiaľ nie je uvedené inak
• Netechnické služby zákazníkom poskytované počas bežnej pracovnej doby
Sustaining support
Udržiavacia podpora bude poskytovaná po vypršaní podpory Premier Support. Pretože verzie programov podporované v rámci Udržiavacej podpory už nie sú plne podporované, môžu byť informácie a poznatky pre tieto verzie obmedzené. Rovnako môže byť obmedzená dostupnosť hardvérových systémov na spúšťanie týchto verzií programu. Udržiavacia podpora obsahuje:
• Aktualizácie programov, opravy, bezpečnostné upozornenia a významné opravy vytvorené v dobe platnosti podpory Premier Support a Rozšírenej podpory (ak boli ponúkané a výhradne po uplynutí doby Rozšírenej podpory)
• Inovácie skriptov (dostupnosť sa môže líšiť pre jednotlivé programy) vytvorené v dobe platnosti podpory Premier Support a Rozšírenej podpory (ak boli ponúkané a výhradne po uplynutí doby Rozšírenej podpory)
• Hlavné verzie produktov a technológií (ak sa ich spoločnosť Oracle rozhodne vydať), ktoré obsahujú všeobecné údržbové verzie, vybrané funkčné verzie a aktualizácie dokumentácie
• Nepretržitá pomoc so žiadosťami o poskytnutie služieb (primeraná z obchodného hľadiska) 24 hodín denne, 7 dní v týždni
• Prístup k systémom podpory zákazníka špecifikovaným v časti Webové systémy podpory zákazníkov nižšie (webové systémy podpory zákazníka s nepretržitou dostupnosťou (24/7)), vrátane možnosti online záznamu žiadostí o poskytnutie služieb, pokiaľ nie je uvedené inak
• Netechnické služby zákazníkom poskytované počas bežnej pracovnej doby
Oracle Premier Support for Systems
Služby technickej podpory pre hardvér obsahujú:
• Ročné predplatné s právami na aktualizácie a záplaty pre operačný systém, integrovaný softvér, vrátane kritických záplat pre operačný system Solaris vydaných v dobe platnosti Premier Support.
• Inštaláciu aktualizácií integrovaného softvéru pre niektorý hardvér podľa metódy umiestnenej na linku xxxx://xxx.xxxxxx.xxx/xx/xxxxxxx/xxxxxxxx/xxxxxxxx-xxxxxxxxxxxx-xxxxx-000000.xxx
• Onsite podpora pre Oracle servre a zálohovacie systémy pre niektoré súčiastky uvedené na linku xxxx://xxx.xxxxxx.xxx/xx/xxxxxxx/xxxxxxxx/xxxxxxxx-xxxxxxxxxxxx-xxxxx-000000.xxx
• Prístup na portal My Oracle Support - umožňujúci bezpečné a priame prepojenie na technickú asistenciu, s neobmedzenou prístupnosťou 24 hodín počas pracovných dní aj víkendov/sviatkov (7 dní do týždňa), prostredníctvom prideleného CSI čísla a SN. Portál My Oracle Support je unikátnym zdrojom informácií, diagnostických nástrojov a prístupom k technickým špecialistom Oracle.
Položkovitý popis požadovaných produktov a služieb
Názov organizácie: Ministerstvo financií SR
Názov produktu | Typ | CSI | Evidencia licencie / HW | Názov koncového užívateľa | Počet Jednotiek |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 16372733 | MFSR | MF SR | 4 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 16372733 | MFSR | MF SR | 4 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 16372733 | MFSR | MF SR | 4 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 42 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 42 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 42 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 38 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 38 |
Configuration Management Pack for Oracle Database - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 10 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 38 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 20 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 25 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 1 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 2 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 18719511 | MFSR | MF SR | 16 |
Oracle Service Bus - Processor Perpetual | Support pre SW | 18719511 | MFSR | MF SR | 4 |
Oracle WebLogic Suite - Processor Perpetual | Support pre SW | 18719511 | MFSR | MF SR | 4 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 16 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 |
Oracle Analytics Standard Edition One or Oracle Business Intelligence Standard Edition One - Named User Plus Perpetual | Support pre SW | 18177159 | MFSR | MFSR | 9 |
Oracle Service Bus - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 4 |
Oracle WebLogic Suite - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 4 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 4 |
Oracle Analytics Standard Edition One or Oracle Business Intelligence Standard Edition One - Named User Plus Perpetual | Support pre SW | 19042319 | MFSR | MFSR | 3 |
Oracle Database Lifecycle Management Pack - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 17 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 46 |
Oracle Business Intelligence Standard Edition - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 2 |
Oracle OLAP - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 4 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 44 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 19474643 | MFSR | MF SR | 12 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 19198936 | MFSR | MF SR | 32 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 |
Oracle Business Intelligence Server Enterprise Edition - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 1 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 126 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 104 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 19 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 112 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 12 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 3 |
Oracle Database Standard Edition - Named User Plus Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 10 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 8 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 8 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 65 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 4 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 |
Oracle Database Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 |
Oracle Advanced Security - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 |
Oracle Internet Application Server Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 |
Oracle Database Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 40 |
Oracle Advanced Security - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 40 |
Oracle Database Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 10 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 |
Management Pack for SAP R/3 - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 |
Oracle Diagnostics Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 50 |
Oracle Tuning Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 50 |
Management Pack for SAP R/3 - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 |
Oracle Diagnostics Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 40 |
Oracle Tuning Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 40 |
Management Pack for SAP R/3 - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 20 |
Oracle Internet Application Server Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 20 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 32 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 32 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 32 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 20995955 | MFSR | MF SR | 16 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 20995955 | MFSR | MF SR | 16 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 20995955 | MFSR | MF SR | 16 |
Oracle Database Appliance X8-2M (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 |
Power cord: Sun Rack jumper, straight, 3 meters, C14 plug, C13 connector, 10A (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 2 |
Oracle 1/10 GbE Dual Rate SFP+ Short Range (SR) Transceiver (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 2 |
PCIe filler panel (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 2 |
Oracle Database Appliance X8-2M (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 |
Two 6.4 TB 2.5-inch NVMe PCIe 3.0 SSDs v2 with coral-d bracket for Oracle Database Appliance X8- 2M (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 |
Oracle Database Appliance X8-2M: model family | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre HW | 24181196 | MFSR | DataCentrum | 6 |
Názov organizácie: Datacentrum
Názov produktu | Typ | CSI | Evidencia licencie / HW | Názov koncového užívateľa | Počet Jednotiek |
Oracle Internet Developer Suite - Named User Plus Perpetual | Support pre SW | 3771140 | DataCentrum | DataCentrum | 1 |
JDeveloper - Named User Plus Perpetual | Support pre SW | 3771140 | DataCentrum | DataCentrum | 1 |
Oracle Discoverer Desktop Edition - Named User Plus Perpetual | Support pre SW | 3771140 | DataCentrum | DataCentrum | 1 |
Oracle OLAP - Processor Perpetual | Support pre SW | 15470522 | DataCentrum | DataCentrum | 4 |
Oracle Internet Developer Suite - Named User Plus Perpetual | Support pre SW | 15470522 | DataCentrum | DataCentrum | 1 |
Oracle Business Intelligence Server Enterprise Edition - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 1 |
Oracle Analytics Server Administrator or Oracle Business Intelligence Server Administrator - Named User Plus Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 1 |
Change Management Pack - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 3 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 8 |
Oracle Interactive Dashboard - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 2 |
Oracle Analytics Standard Edition One or Oracle Business Intelligence Standard Edition One - Named User Plus Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 7 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 3 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 3 |
Oracle Answers - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 2 |
Oracle OLAP - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 2 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 38 |
Oracle OLAP - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 6 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 |
Oracle WebLogic Server Standard Edition - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 2 |
Change Management Pack - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 |
Oracle Forms and Reports - Named User Plus Perpetual | Support pre SW | 16577147 | DataCentrum | DataCentrum | 20 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 3 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 2 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 3 |
Oracle Internet Application Server Standard Edition One - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 2 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 2 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 5 |
Oracle Database Standard Edition - Named User Plus Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 10 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 3 |
Oracle Internet Developer Suite - Named User Plus Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 4 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 18292882 | DataCentrum | DataCentrum | 2 |
Oracle Data Integrator Enterprise Edition - Processor Perpetual | Support pre SW | 19327941 | DataCentrum | DataCentrum | 4 |
Oracle Data Integrator Enterprise Edition - Processor Perpetual | Support pre SW | 19462900 | DataCentrum | DataCentrum | 4 |
Oracle Linux - Oracle 1-Click Ordering - Basic Support System | Support pre SW | 23612354 | DataCentrum | DataCentrum | 2 |
Oracle VM - Oracle 1-Click Ordering - Premier Support | Support pre SW | 23612354 | DataCentrum | DataCentrum | 4 |
Oracle VM - Oracle 1-Click Ordering - Extended Support System | Support pre SW | 23612354 | DataCentrum | DataCentrum | 4 |
Príloha č. 2:Vyhlásenie o subdodávkach
Zoznam subdodávateľov
P.č. | Obchodné meno a sídlo subdodávateľa | Osoba oprávnená konať za subdodávateľa (meno, priezvisko, telefonický/emailový kontakt) | IČO | Predmet subdodávky | % podiel na zákazke |
1. |
Effective Date: 09-December-2022 |
Oracle Software Technical Support Policies: 09-December-2022
Page 1 of 39
Contents
Reinstatement of Oracle Technical Support 6
Pricing Following Reduction of Licenses or Support Level 7
First and Second Line Support 8
Third Party Vendor-Specific Support Terms 9
Technical Support for Development, Demonstration and End User Licenses 9
4. Oracle Technical Support Levels 12
Software Update License & Support 12
Oracle Communications Network Software Premier & Sustaining Support 17
Oracle Communications Network Software Support & Sustaining Support 18
5. Additional Support Services Available for Purchase 20
Incident Server Support Package 20
Oracle Java Developent Tools Support 20
Oracle Developer Studio Tools Support 21
Oracle Application Development Framework Essentials Support 21
Java SE Support and Java SE Support For Independent Software Vendors 21
Oracle Java Embedded Development Support and Oracle Java Embedded Suite Development Support 22
Oracle Solaris 10 Container Support 22
NoSQL Database Community Edition Support 23
Business Critical Fixes and Limited Updates for Oracle E-Business Suite 23
Oracle Hospitality Cruise Help Desk and Monitoring 25
Global Payroll Updates for Oracle E-Business Suite 25
PeopleSoft Payroll Tax Updates 26
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM
Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0 27
Legislative Updates for PeopleSoft 9.2 Global Payroll Localizations 28
Severity 1 Fixes and Tax Form Updates for Oracle JD Xxxxxxx EnterpriseOne 29
Oracle Market-Driven Support for Oracle Database 11g Release 2 30
Severity 1 Fixes for Business Intelligence Applications 11g Release 10.2 32
Severity 1 Fixes for Fusion Middleware 11g 33
Oracle Linux Support Services 34
Oracle Verrazzano Support Services 35
Oracle Utilities Live Energy Connect Programs Support 35
6. Web-Based Customer Support Systems 35
Oracle Unbreakable Linux Network 35
7. Tools Used to Perform Technical Support Services 35
8. Global Customer Support Data Protection Practices 36
10. Hyperion and Agile Specific Support Terms 38
1. OVERVIEW
Unless otherwise stated, these Software Technical Support Policies apply to technical support for all Oracle software product lines.
"You" and "your" refers to the individual or entity that has ordered technical support from Oracle or an Oracle-authorized distributor.
To receive technical support as provided by Oracle Support Services (“OSS”) as described in these Oracle Software Technical Support Policies, all programs must be properly licensed.
Technical support is provided for issues (including problems you create) that are demonstrable in the currently supported release(s) of an Oracle licensed program, running unaltered, and on a certified hardware, database and operating system configuration, as specified in your order or program documentation.
Except as otherwise specified in this section, product release and supported platforms information for all Oracle programs, other than Nimbula and MICROS Systems programs (US Cruise only), is available through Oracle’s web-based customer support systems as described in the Web-Based Customer Support Systems section below. Product release and supported platforms information for Nimbula programs will be provided to you in writing.
References to the Technical Support Policies in former Oracle, or vendors acquired by Oracle, agreements may vary (e.g., Software Support Services Terms and Conditions, Maintenance Services Policy, Standard Maintenance Program, product support policy, Support Services policies, Support Maintenance Agreement, Maintenance and Technical Support Agreement, Maintenance and Support Schedule 2.0, and Licensee Support Services Policy).
These Technical Support Policies are subject to change at Oracle's discretion; however, Oracle policy changes will not result in a material reduction in the level of the services provided for supported programs during the support period (defined below) for which fees for technical support have been paid.
To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).
Use of Services
Services may not be delivered to or accessed by or on behalf of individuals or entities in Venezuela, the Russian Federation, and Belarus, including, without limitation, the Government of Venezuela, the Government of the Russian Federation, and the Government of Belarus, nor may the Services or any output from the Services be used for the benefit of any such individuals or entities.
2. SUPPORT TERMS
Technical Support Fees
Technical support fees are due and payable annually in advance of a support period, unless otherwise stated in the relevant order or payment plan, financing or leasing agreement with Oracle or an Oracle affiliate (“payment plan”). Your payment or commitment to pay is required to process your technical
support order with Oracle (e.g., purchase order, actual payment, or other approved method of payment). An invoice will be issued only upon receipt of your commitment to pay, and will be sent to a single billing address that you designate. Failure to submit payment will result in the termination of technical support services. Technical support will be provided pursuant to the terms of the order under which it is acquired; however, technical support fees due under a payment plan are due and payable in accordance with the terms and conditions of such payment plan.
Support Period
Technical support is effective upon the effective date of your order unless stated otherwise in your order. If your order was placed through the Oracle Store, the effective date is the date your order was accepted by Oracle. Unless otherwise stated in the order, Oracle technical support terms, including pricing, reflect a 12 month support period (the "support period"). Once placed, your order for technical support services is non-cancelable and the sums paid non-refundable, except as provided in the relevant order. Oracle is not obligated to provide technical support beyond the end of the support period.
License Set
A license set consists of (i) all of your licenses of a program, including any options* (e.g., Database Enterprise Edition and Enterprise Edition Options; Purchasing and Purchasing Options), Data Enterprise Management programs* (e.g., Database Enterprise Edition and Diagnostics Pack), or self- service module* (e.g., Human Resources and Self-Service Human Resources) licensed for such programs, (ii) all of your licenses of a program that share the same source code**, or (iii) for Crystal Ball programs, the same licenses of a program contained on a single order, (iv) for Java Embedded Binary programs, all of the distributed units of the program(s) embedded in each unique Java Application Product pursuant to the Java Binary License and Redistribution Agreement (“BLRA”) between you and Oracle, (v) if you are distributing Java Restricted Use Binary programs or if you are distributing Java Embedded Binary programs under the Oracle Java Platform Integrator program (“OJPI”), all of the end user’s licenses of the program(s) embedded or included in the Java Application Product pursuant to the BLRA or (vi) a license of the same program regardless of it being purchased as a perpetual license or as a license subscription. Development and demonstration licenses available through the Oracle Partner Network or the Oracle Technology Network are not included in the definition of a license set.
*As specified on Oracle’s price list.
**Programs that share the same source code are:
• Database Enterprise Edition, Database Standard Edition, Database Standard Edition One, Oracle Database Standard Edition 2 and Personal Edition
• Internet Application Server Enterprise Edition, Internet Application Server Standard Edition, WebLogic Server Enterprise Edition, WebLogic Server Standard Edition, WebLogic Suite, and Web Tier
• Oracle FLEXCUBE Core Banking programs
• Oracle FLEXCUBE Universal Banking for Retail programs
• Oracle FLEXCUBE Universal Banking for Corporate programs
• Oracle FLEXCUBE Lending & Leasing programs
• Oracle Daybreak programs
• Oracle Banking programs
If you are an Oracle partner and provide first line support to an end user (e.g., Embedded Software License (“ESL”), Application Specific Full Use (“ASFU”), or any other Oracle authorized provision of first line support), a license set consists of all of the end user’s licenses of the program(s) embedded or included in the Application Package pursuant to the ESL Distribution Agreement, ASFU Distribution Agreement, or other distribution agreement between you and Oracle. If the end user also has Full Use licenses supported directly by you, then those Full Use licenses must also be supported at the same level as the ASFU or ESL licenses.
If Oracle is providing first line support for all of an end user’s ASFU and Full Use licenses, then both the ASFU and Full Use licenses must be supported at the same level. However, if Oracle is providing first line support for an end user’s Full Use licenses and you are providing first line support for the ASFU and/or ESL licenses, then the licenses would not be considered part of the same license set.
Matching Service Levels
When acquiring technical support, all licenses in any given license set must be supported under the same technical support service level (e.g., Software Update License & Support, Oracle Communications Network Premier Support, or unsupported). If you add Extended Support, you still must maintain Software Update License & Support for the entire license set; subject to availability, you must acquire Extended Support for all licenses of a particular version release of a program if you acquire Extended Support for any license in such version release. You may not support a subset of licenses within a license set; the license set must be reduced by terminating any unsupported licenses. You will be required to document license terminations via a termination letter.
Reinstatement of Oracle Technical Support
If technical support lapses or was not originally purchased with a program license, a reinstatement fee will be assessed. The reinstatement fee is computed as follows: (a) if technical support lapsed, then the reinstatement fee is 150% of the last annual technical support fee you paid for the relevant program;
(b) if you never acquired technical support for the relevant programs, then the reinstatement fee is 150% of the net technical support fee that would have been charged if support had been ordered originally for the relevant program per Oracle’s Support pricing policies in effect at the time of reinstatement. The reinstatement fee in (a) shall be prorated from the date technical support is ordered back to the date technical support lapsed. The reinstatement fee in (b) shall be prorated back to the original program license order date.
In addition to the reinstatement fee described above, you must pay the technical support fee for the support period. This technical support fee is computed as follows: (i) if technical support lapsed, then the technical support fee for a twelve month support period shall be the last annual technical support fee you paid for the relevant program; (ii) if you never acquired technical support for the relevant program, then the annual technical support fee shall be the fee that would have been charged if support had been ordered originally for the relevant program per Oracle’s Support pricing policies in effect at the time of reinstatement. Renewal adjustments may be applied to the annual support fee described in (i) and (ii) above.
If you previously acquired technical support from an Oracle-authorized distributor and are now acquiring technical support directly from Oracle, an uplift may be added to the reinstatement fee and your technical support fee. If support is not reinstated for the entire license set or if support for a subset of licenses from an order is reinstated, then the “License Set”, “Matching Service Levels”, and “Pricing following Reduction of Licenses or Support Level” policies will apply.
Pricing Following Reduction of Licenses or Support Level
Pricing for support is based upon the level of support and the volume of licenses for which support is ordered. In the event that a subset of licenses on a single order is terminated or if the level of support is reduced, support for the remaining licenses on that license order will be priced at Oracle's list price for support in effect at the time of termination or reduction minus the applicable standard discount. Such support price will not exceed the previous support fees paid, plus any applicable country annual adjustments, for both the remaining licenses and the licenses being terminated or unsupported, and will not be reduced below the previous support fees paid for the licenses continuing to be supported. If the license order from which licenses are being terminated established a price hold for additional licenses, support for all of the licenses ordered pursuant to the price hold will be priced at Oracle's list price for support in effect at the time of reduction minus the applicable standard discount.
Custom Application Bundles
Technical support may not be discontinued for a single program module within a custom application bundle.
Unsupported Programs
Customers with unsupported programs are not entitled to download, or receive updates, maintenance releases, patches, telephone assistance, or any other technical support services for unsupported programs. CD packs or programs purchased or downloaded for trial use, use with other supported programs, or purchased or downloaded as replacement media may not be used to update any unsupported programs.
Technical Contacts
Your technical contacts are the sole liaisons between you and OSS for technical support services. Your technical contacts must have, at a minimum, initial basic product training and, as needed, supplemental training appropriate for specific role or implementation phase, specialized product usage, and/or migration. Your technical contacts must be knowledgeable about the Oracle supported programs and your Oracle environment in order to help resolve system issues and to assist Oracle in analyzing and resolving service requests. When submitting a service request, your technical contact must have a baseline understanding of the problem you are encountering and an ability to reproduce the problem in order to assist Oracle in diagnosing and triaging the problem. To avoid interruptions in support services, you must notify OSS whenever technical contact responsibilities are transferred to another individual.
You may designate one primary and four backup individuals ("technical contact") per license set, to serve as liaisons with OSS. With each USD$250,000 in net support fees per license set, you have the option to designate an additional two primary and four backup technical contacts. Your primary technical contact shall be responsible for (i) overseeing your service request activity, and (ii) developing and deploying troubleshooting processes within your organization. The backup technical contacts shall be responsible for resolving user issues. You may be charged a fee to designate additional technical contacts.
Oracle may review service requests logged by your technical contacts, and may recommend specific training to help avoid service requests that would be prevented by such training.
Program Updates
Update means a subsequent release of the program which Oracle generally makes available for program licenses to its supported customers at no additional license fee, other than shipping charges if applicable, provided you have ordered a technical support offering that includes software updates for such licenses for the relevant time period. Updates do not include any release, option or future program that Oracle licenses separately. Updates are provided when available (as determined by Oracle) and may not include all versions previously available for a program acquired by Oracle. Oracle is under no obligation to develop any future programs or functionality. Any updates made available will be delivered to you, or made available to you for download. If delivered, you will receive one update copy for each supported operating system for which your program licenses were ordered. You shall be responsible for copying, downloading and installing the updates.
Right to Desupport
It may become necessary as a part of Oracle's product lifecycle to desupport certain program releases (including any embedded third-party programs for which support has been retired by the manufacturer or vendor of such programs for which, in Oracle’s good faith determination, it is no longer practicable for Oracle to support) and, therefore, Oracle reserves that right. However, program releases that are expressly identified within Oracle’s Lifetime Support policy will be governed by the terms of the Lifetime Support Policy. Desupport information is subject to change.
First and Second Line Support
You are required to establish and maintain the organization and processes to provide “First Line Support” for the supported programs directly to your users. First Line Support shall include but not be limited to (i) a direct response to users with respect to inquiries concerning the performance, functionality or operation of the supported programs, (ii) a direct response to users with respect to problems or issues with the supported programs, (iii) a diagnosis of problems or issues of the supported programs, and (iv) a resolution of problems or issues of the supported programs.
If after reasonable commercial efforts you are unable to diagnose or resolve problems or issues for the supported programs, you may contact Oracle for “Second Line Support”. You shall use commercially reasonable efforts to provide Oracle with the necessary access (e.g., access to repository files, log files, or database extracts) required to provide Second Line Support.
Second Line Support shall consist of (i) a diagnosis of problems or issues of the supported programs and (ii) reasonable commercial efforts to resolve reported and verifiable errors in supported programs so that such supported programs perform in all material respects as described in the associated documentation.
Oracle may review service requests logged by your technical contacts, and may recommend specific organization and process changes to assist you with the above recommended standard practices.
Third Party Vendor-Specific Support Terms
You must remain on a supported environment – including applications and platforms – to receive technical support. If a vendor retires support for its product, you may be required to upgrade to a current certified and supported product, application, hardware platform, framework, database, and/or operating system configuration to continue receiving technical support services from Oracle.
Technical Support for Development, Demonstration and End User Licenses
Technical support for Development and/or Demonstration licenses is provided through your membership in the Oracle PartnerNetwork. Before you may provide technical support for a program you have licensed to an end user you must, in addition to the technical support you may receive for Development and/or Demonstration licenses, acquire technical support for such program from Oracle and continuously maintain it for as long as you provide support to the end user.
3. LIFETIME SUPPORT
Lifetime Support consists of the following service levels:
• Premier Support (also referred to as, and will be documented on your order as, “Software Update License & Support” or “Oracle Communications Network Software Premier Support”)
• Extended Support (if offered)
• Sustaining Support
A description of the services available under Premier Support, Extended Support and Sustaining Support is included in the Oracle Technical Support Levels section below.
Premier Support for any given program release will be available for five years from the date that release of the Oracle program becomes generally available, as documented in the Lifetime Support coverage documents, except as noted below. At the end of the Premier Support period, either Extended Support or Sustaining Support will be available. Extended Support, if offered, may be available for an additional three years for specific program releases. An Extended Support fee applies for each support period, which is in addition to the standard Premier Support fee, except as noted below.
Alternatively, technical support may be extended with Sustaining Support, which will be available for as long as you continuously maintain and pay the annual fees for technical support for your Oracle program licenses.
For details on Lifetime Support coverage for specific program releases, including the service levels offered, and timeframes, refer to the following:
• For server technology programs view: Lifetime Support Policy: Coverage for Technology Products
• For fusion middleware programs view: Lifetime Support Policy: Coverage for Fusion Middleware
• For application programs view: Lifetime Support Policy: Coverage for Applications
• For retail application programs view: Lifetime Support Policy: Coverage for Retail Applications
• For Sun software and operating system products view: Lifetime Support Policy: Coverage for Sun Software and Operating System Products
• For Oracle Linux program releases view: Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM
• For OFSS programs view: Lifetime Support Policy: Coverage for Oracle Financial Services Software
General Exceptions
For Oracle Database releases designated as an "Oracle Database Innovation Release" in the Lifetime Support Policy and on ODSC, Premier Support will be available for two years from the generally available date. Please refer to the Lifetime Support Policy: Coverage for Technology Products document.omplete support lifecycle information.
Exceptions for customers with a current support contract running:
1. PeopleTools: The PeopleTools program, provided in conjunction with a PeopleSoft application program release, will be supported for as long as such application program release is supported. Patches and platform certifications for a PeopleTools minor release will be provided until 12 months after the next minor release is made generally available or Oracle announces that no future releases will be made; critical patch updates for a PeopleTools minor release may be provided for up to 24 months after the next minor release is made generally available.
You must apply PeopleTools minor releases in order to continue to receive Premier or Extended Support, if offered, for a PeopleSoft application program release. You may be required to apply PeopleTools minor releases to remain current with versions of third party technologies and products as supported by the provider of the third party product.
PeopleSoft application maintenance, which includes but is not limited to: images, patches, bundles, and maintenance packs, may require an upgrade to a newer version of PeopleTools. Oracle reserves the right to make changes to the third party products included in the
PeopleTools program release which includes but is not limited to: (i) requiring newer versions of the third party products, (ii) changing the way in which third party products are packaged and distributed and (iii) replacing or remediating one or more third party products.
2. Oracle Database 12c Release 1 (12.1): The Extended Support fee has been waived for the period of August 2018 – July 2019. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
For customers running the E-Business Suite programs, the Extended Support fee has been waived through July 2022 for those Oracle database 12.1 licenses that are used for running the E-Business Suite programs.
3. Oracle Database 11gR2: For customers running the Oracle database 11.2.0.4 release on the HP OpenVMS on Itanium platform, during the first year of Sustaining Support, January 2021 – December 2021, you will continue to receive Severity 1 fixes and security updates.
4. Oracle Database 10gR2: For customers running Oracle Database 10gR2 on the IBM z/OS platform, after July 2013, Extended Support will continue to be available at Oracle’s then-current Extended Support fees. Extended Support will be limited to Severity 1 fixes only; critical patch updates will not be made available.
5. Oracle Database Standard Edition 2: Customers with a current support contract for Oracle Database Standard Edition 2 will continue to receive technical support for previously licensed Oracle Database Standard Edition or Oracle Database Standard Edition One program releases. License restrictions are as specified in the license definitions and rules of the Oracle Database Standard Edition 2 order.
6. Governance, Risk and Compliance Programs: For Sustaining Support for the Governance, Risk and Compliance program releases specified below, Oracle will continue to provide Severity 1 fixes through May 2025.
PROGRAM | PROGRAM RELEASE |
Application Access Controls Governor | 8.x |
Configuration Controls Governor | 5.x |
Enterprise Governance, Risk, and Compliance Manager | 8.x |
Enterprise Transaction Controls Governor | 8.x |
Fusion Governance, Risk, and Compliance Intelligence | 3.x |
Preventive Controls Governor | 7.x |
7. Java SE 7: The Extended Support fee will be waived for the period June 2019 - July 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
8. Java SE 8: The Extended Support fee will be waived for the period March 2022 - December 2030. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
9. Oracle Business Intelligence Applications 11.1.1.10.2: The Extended Support fee will be waived for the period January 2022 - July 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
10. WebLogic Server and Coherence 12.1.3: Extended Support for the period of January 1, 2020 through January 31, 2022 will be limited to Severity 1 and security fixes. No security fixes will be provided for WebLogic Samples.
11. Oracle Database 00.0.0.0: Premier Support error correction provided for the period of December 1, 2020 through March 31, 2022 will be limited to Severity 1 production fixes and security fixes delivered via the Quarterly Release Update (RU) process. Error Correction support will be available only for the following platforms: Linux x86-64, Solaris x86-64, Solaris SPARC, IBM AIX on Power Systems, IBM Linux on System Z (ZLinux), HP-UX Itanium, Fujitsu BS2000, and Microsoft Windows x64. This extension excludes:
• Functional upgrades of any kind, issues associated with Third-Party software, and certifications with new versions of the OS
• Embedded components in the Oracle Database that rely upon de-supported releases of Java products; Updates to any cryptography related functionality, including, but not limited to, Transport Layer Security (TLS), network encryption, and other forms of secured communications
12. Oracle Transportation Management/Global Trade Management 6.4: The Extended Support fee will be waived for the period January 1, 2022 through December 31, 2022. During this period,
you will receive Extended Support as described in the Oracle Technical Support Levels section below.
13. Tuxedo 12.2.2: The Extended Support fee will be waived for the period May 2022 – April 2023. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
14. Oracle Essbase 11.1.2: The Extended Support fee will be waived for the period January 2022 – December 2022. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
15. Oracle Exadata Storage Server Software 12.2 and 18.1: The Extended Support fee will be waived for the 12.2 software release for the period February 2022 – January 2023. The Extended Support fee will be waived for the 18.1 software release for the period October 2022 – September 2023. During these periods, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
16. Oracle Financial Services Analytical Applications (OFSAA) 8.0: For the Platform 8.0 and the Financial Crime and Compliance Management 8.0 products listed here, the Extended Support fee will be waived for the period January 2023 - January 2025. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
17. Oracle Database 19c: The Extended Support fee will be waived for the period May 1, 2024 through April 30, 2025. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
18. Oracle Enterprise Manager Cloud Control 13.5: The Extended Support fee will be waived for the period January 1, 2024 through December 31, 2026. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
19. Oracle Communications EAGLE Application Processor (EPAP) 16.4.1: The Extended Support fee will be waived for the period December 2021 through April 2024. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
20. Oracle Communications LSMS 13.5.1: The Extended Support fee will be waived for the period December 2021 through April 2024. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
21. Oracle Communications LSMS Query Server 13.5.1: The Extended Support fee will be waived for the period December 2021 through April 2024. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
22. Oracle Communications EAGLE LNP Application Processor (ELAP) 10.2.1: The Extended Support fee will be waived for the period November 2021 through April 2024. During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
4. ORACLE TECHNICAL SUPPORT LEVELS
Software Update License & Support
Program releases in the Premier Support phase of Oracle’s product support lifecycle will receive Software Update License & Support, as set forth in the Lifetime Support Section above. Software Update License & Support consists of:
• Program updates, fixes, security alerts and critical patch updates
• Tax, legal and regulatory updates (availability may vary by country and/or program)
• Upgrade scripts (availability may vary by program)
• Certification with most new third-party products/versions (availability may vary by program)
• Major product and technology releases, if and when made available at Oracle’s discretion, which may include general maintenance releases, selected functionality releases and documentation updates
• Assistance with service requests 24 hours per day, 7 days a week. Access to the customer support systems specified in the Web-Based Customer Support Systems section below (24 x 7 web-based customer support systems), including the ability to log service requests online, unless stated otherwise.
• Current licensees of MySQL Classic Edition Annual Subscription, MySQL Cluster Carrier Grade Edition Annual Subscription, MySQL Enterprise Edition Annual Subscription or MySQL Standard Edition Annual Subscription (“MySQL Subscription”), may receive Software Update License & Support (SULS) for MySQL Community Edition*, except that SULS for MySQL Community Edition does not include Updates of any kind. MySQL Community Edition may not contain all of the features and functionality of the programs contained in the MySQL Subscription. (*Community Edition refers to MySQL licensed under the GPL license.)
• For Oracle VM VirtualBox Enterprise, Software Update License & Support (SULS) is limited to the platforms specified here. SULS is not available for Oracle VM VirtualBox Enterprise features noted as experimental; such features are specified in the Oracle VM VirtualBox User Manual located here
• Access to Platinum Services as described at: xxxx://xxx.xxxxxx.xxx/xx/xxxxxxx/xxxxxxx/xxxxxxxx-xxxxxxxx-xxxxxxxx-0000000.xxx
• Non-technical customer service during normal business hours
Software Update License & Support for the Audit Vault and Database Firewall program (formerly the Database Firewall and Database Firewall Management Server programs) consists of:
• The Software Update License & Support described above
• 24x7 access to Oracle Unbreakable Linux Network
• Hardware Certification1
• Backport of fixes, using commercially reasonable efforts, for any Oracle Linux program released from Oracle for a period of six months from the date the next release of the Oracle Linux program becomes generally available; the Backport Schedule is available at xxxx://xxxxx.xxxxxx.xxx/xxxxxxxx-xxxxxxxx.xxxx
Note: Hardware certification will be provided for the first six years from the date a release of the Oracle Linux program becomes generally available. After six years, hardware certification may be provided at Oracle’s sole discretion; however, Oracle is under no obligation to provide such hardware certification.
Limited Software Update License & Support is available for the Phase Forward programs (i.e., Clinical Development Center, Clintrial, Empirica (Gateway, Signal, Trace), InForm, and LabPas). The limited Software Update License & Support consists of:
• Program updates, fixes, security alerts and critical patch updates
• Assistance with service requests during normal business hours
• Ability to log service requests as specified in the following link: xxxxx://xxx.xxxxxx.xxx/xxxxxxxxxx/xxxxxx-xxxxxxxx/xxxxxxx.xxxx
• Non-technical customer service during normal business hours
Software Update License & Support for the qualifying Oracle Hospitality and Oracle Food and Beverage programs listed here: xxxx://xxx.xxxxxx.xxx/xx/xxxxxxx/xxxxxxx/xxxxxxxxxxx-xxxxxxxx-0000000.xxx (“Hospitality Programs”) consists of:
• The Software Update License & Support described above
• First Line Support (Level 1)
For the qualifying Oracle Hospitality and Oracle Food and Beverage programs only, reasonable efforts will be made to respond to service requests per the Response Times set forth in the guidelines below; however, Oracle’s failure to adhere to the times stated will not constitute a breach by Oracle. The guidelines are for informational purposes only and subject to change at Oracle’s discretion.
SEVERITY LEVEL1 | RESPONSE TIME GOAL | UPDATE OR RESOLUTION |
Severity 1 | 5 minutes | 1 hour |
Severity 2 | 2 hours | 6 hours |
Severity 3 | 8 hours | 24 hours |
Severity 4 | 24 hours | 48 hours |
For purposes of the above table, the following definitions apply:
• Severity 1: Major system disruption (e.g., a major disruption in business-critical system operability or functionality, server crash or total system failure)
• Severity 2: Severe system disruption (e.g., a severe disruption in business-critical functionality that does not impact the entire system such as: significant number of workstations/terminals unable to perform or post transactions, loss of ability to perform payment functions, total loss of reporting (local or hosted), loss of all printing, failure to reset totals or complete EOD/SOD/Night Audit, reposting for a given date or range of date, very slow page or image loading, or inaccessible tools interface)
• Severity 3: Single function failure (e.g., a minor disruption in operability or functionality that does not impact the entire system such as: timekeeping issues, isolated printing failure, isolated workstation/terminal failure, failure to view a single report, password resets, or non-functional loyalty programs).
• Severity 4: Minor/Procedural issue or question (e.g., programming or configuration related questions, questions relating to functionality, operability, or formatting or cosmetic problems)
Extended Support
Extended Support may be available for certain Oracle program releases after Premier Support expires, as set forth in the Lifetime Support section above. When Extended Support is offered, it is generally available for three years following the expiration of Premier Support and only for the terminal patchset release of a program. In order to receive Extended Support, you must continue to pay the technical support fee for SULS/Premier Support and purchase Extended Support. Unless otherwise stated in this section, Extended Support for eligible program releases consists of the following:
• Program updates, fixes, security alerts, and critical patch updates
• Tax, legal and regulatory updates (availability may vary by country and/or program)
• Upgrade scripts (availability may vary by program)
• Major product and technology releases, if and when made available at Oracle’s discretion, which may include general maintenance releases, selected functionality releases and documentation updates
• Assistance with service requests 24 hours per day, 7 days per week
• Regulatory updates for certain Oracle Financial Services and Oracle Banking Platform programs and jurisdictions will be delivered in accordance with the Oracle Financial Services Software and Oracle Banking Platform Regulatory Updates Delivery Policy document located here
• Access to the customer support systems specified in the Web-Based Customer Support Systems section below (24 x 7 web-based customer support systems), including the ability to log service requests online, unless stated otherwise
• Access to Platinum Services as described at: xxxx://xxx.xxxxxx.xxx/xx/xxxxxxx/xxxxxxx/xxxxxxxx-xxxxxxxx-xxxxxxxx-0000000.xxx
• Non-technical customer service during normal business hours Extended Support does not include:
• Certification with new third party products/versions
Extended Support for Java SE - Extended Support for eligible Java SE program releases consists of:
• Bug fixes, security fixes and minor updates
• Upgrade tools
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours
Sustaining Support
Sustaining Support will be available after Premier Support expires, as set forth in the Lifetime Support section above. As program releases under Sustaining Support are no longer fully supported, information and skills regarding those releases may be limited. The availability of hardware systems to run such program releases may also be limited. Unless otherwise stated in this section, program releases eligible for Sustaining Support will receive Software Update License & Support limited to the following:
• Program updates, fixes, security alerts, and critical patch updates created during Premier Support and Extended Support (if offered and only after the Extended Support period ends)
• Tax, legal, and regulatory updates (availability may vary by country and/or program) created during Premier Support and Extended Support (if offered and only after the Extended Support Period ends)
• Upgrade scripts (availability may vary by program) created during Premier Support and Extended Support (if offered and only after the Extended Support Period ends)
• Major product and technology releases, if and when made available at Oracle’s discretion, which may include general maintenance releases, selected functionality releases, and documentation updates
• Assistance with service requests, on a commercially reasonable basis, 24 hours per day, 7 days a week,
• Access to the customer support systems specified in the Web-Based Customer Support Systems section below (24 x 7 web-based customer support systems), including the ability to log service requests online, unless stated otherwise
• Non-technical customer service during normal business hours Sustaining Support does not include:
• New program updates, fixes, security alerts, and critical patch updates
• New tax, legal, and regulatory updates
• New upgrade scripts
• Certification with new third party products/versions
• 24 hour commitment and response guidelines for Severity 1 service requests as defined in section 9 - Severity Definitions
• Previously released fixes or updates that Oracle no longer supports
Sustaining Support for Oracle Linux - Oracle Linux program releases eligible for Sustaining Support will receive Software Update License & Support limited to the following:
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• 24x7 access to Oracle Unbreakable Linux Network
• Access to patches, fixes, and security alerts created during the Premier Support period Sustaining Support for the Oracle Linux programs does not include:
• Access to new patches, fixes, and security alerts
• 24 hour commitment and response guidelines for Severity 1 service requests as defined in section 9 - Severity Definitions
• Hardware certification
• Backport of fixes
Sustaining Support for Java SE - Java SE program releases eligible for Sustaining Support will receive Java SE Support limited to the following:
• Minor updates and bug and security fixes created during Premier Support and Extended Support (if offered and only after the Extended Support Period ends)
• Upgrade tools created during Premier Support and Extended Support (if offered and only after the Extended Support Period ends)
• Assistance with service requests, on a commercially reasonable basis, 24 hours per day, 7 days per week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours Sustaining Support for the Java SE program releases does not include:
• New minor updates and bug and security fixes
• New upgrade tools
• 24 hour commitment and response guidelines for Severity 1 service requests as defined in section 9 – Severity Definitions
• Previously released fixes or updates that Oracle no longer supports
Sustaining Support for Nimbula – Nimbula program releases eligible for Sustaining Support will receive Software Update License & Support limited to the following:
• Access to existing program updates and fixes only (i.e., new program updates and fixes will not be provided)
• Assistance with service requests during normal business hours.
• Ability to log service requests via the following email: Xxxxxxx-Xxxxxxx_XX@xxxxxx.xxx
• Non-technical customer service during normal business hours Sustaining Support for the Nimbula program releases does not include:
• Access to new program updates and fixes
• 24 hour commitment and response guidelines for Severity 1 service requests as defined in section 9 - Severity Definitions
Oracle Communications Network Software Premier & Sustaining Support
Oracle Communications Network Software Premier Support is available, as set forth in the Lifetime Support section above, for the following program categories (collectively “Oracle Communications Network Premier Programs”): Diameter Signaling Router Network Function Edition; Integrated Diameter Intelligence Hub - Network Function Editions; Common Signaling; Performance Intelligence Center Network Function Edition; Policy Management Network Function Edition; Cloud Native Core; User Data Repository Network Function Edition; Perpetual license of Session Border Controller, Subscriber-Aware Load Balancer, Core Session Manager, Session Router, Mobile Security Gateway, Operations Monitor, Control Plane Monitor, Fraud Monitor, Application Orchestrator, and Evolved Communications Application Server; Net-Net Central applications; Elastic Charging Engine and Charging Traffic Monitor; Network Service Orchestration; Convergent Charging Controller; Recharge and Voucher Management; Notification Gateway; Unified Topology; Federated Assurance; Unified Assurance; Visualized Assurance; Unified Assurance Event History; and Unified Assurance Event History and Analytics.
Oracle Communications Network Software Premier Support consists of:
• Program updates, fixes, security alerts and critical patch updates
• Upgrade scripts (availability may vary by program)
• Certification with most new third-party products/versions (availability may vary by program)
• Major product and technology releases, if and when made available at Oracle’s discretion, which may include general maintenance releases, selected functionality releases, and documentation updates
• Remote installation of Diameter Signaling Router Network Function Edition, Integrated Diameter Intelligence Hub - Network Function Editions, Common Signaling, Performance Intelligence Center Network Function Edition, Policy Management Network Function Edition, and User Data Repository Network Function Edition
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours
For Oracle Communications Network Software Premier Support only, reasonable efforts will be made to respond to service requests per the Response Times set forth in the guidelines below; however,
Oracle’s failure to adhere to the times stated will not constitute a breach by Oracle. The guidelines are for informational purposes only and subject to change at Oracle’s discretion.
SEVERITY LEVEL | RESPONSE TIME1 | REMOTE RESTORATION TIME1 | RESOLUTION TIME1 |
Severity 1 | 15 minutes | 6 hours | 30 calendar days |
Severity 2 | 15 minutes | 48 hours | 30 calendar days |
Severity 3 | N/A | N/A | 180 calendar days |
1. For purposes of the above table, the following definitions apply:
• Response Time - The elapsed time beginning when you create a service request until Oracle first responds to you.
• Remote Restoration Time - The elapsed time beginning when Oracle achieves remote access to the applicable program and when Oracle notifies you that a solution has been offered. The Remote Restoration Time frames do not apply if program code changes are required.
• Resolution Time - The elapsed time beginning when you create a service request to when your issue is resolved.
Certain Oracle Communications Network Premier Program releases may be eligible to receive Oracle Communications Network Software Sustaining Support. Oracle Communications Network Software Sustaining Support consists of:
• Program updates, fixes, security alerts, and critical patch updates, created during the Premier Support period
• Upgrade scripts (availability may vary by program) created during the Premier Support period
• Major product and technology releases, if and when made available at Oracle’s discretion, which may include general maintenance releases, selected functionality releases and documentation updates.
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours
Sustaining Support for the Oracle Communications Network Premier Program releases does not include:
• New program updates, fixes, security alerts, and critical patch updates
• Remote installation of Oracle Communications Network Premier Programs
• New upgrade scripts
• Certification with new third party products/versions
• Response Times identified above
• Previously released fixes or updates that Oracle no longer supports
Oracle Communications Network Software Support & Sustaining Support
Oracle Communications Network Software Support is available for the following program categories (collectively “Oracle Communications Network Software Programs”), as set forth in the Lifetime
Support section above: Oracle Communications EAGLE (non ISO), Oracle Communications Performance Intelligence Center, Oracle Communications Diameter Signaling Router, Oracle Communications Policy Management, Oracle Communications User Data Repository, and Oracle Communications Subscriber Data Management. Oracle Communications Network Software Support consists of:
• Program updates, fixes, security alerts, and critical patch updates
• Certification with most new third-party products/versions (availability may vary by program)
• Remote installation of Oracle Communications Network Software Programs
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours
For Oracle Communications Network Software Support only, reasonable efforts will be made to respond to service requests per the Response Times set forth in the guidelines below; however, Oracle’s failure to adhere to the times stated will not constitute a breach by Oracle. The guidelines are for informational purposes only and subject to change at Oracle’s discretion.
SEVERITY LEVEL | RESPONSE TIME1 | REMOTE RESTORATION TIME1 | RESOLUTION TIME1 |
Severity 1 | 15 minutes | 6 hours | 30 calendar days |
Severity 2 | 15 minutes | 48 hours | 30 calendar days |
Severity 3 | N/A | N/A | 180 calendar days |
1. For purposes of the above table, the following definitions apply:
• Response Time - The elapsed time beginning when you create a service request until Oracle first responds to you.
• Remote Restoration Time - The elapsed time beginning when Oracle achieves remote access to the applicable program and when Oracle notifies you that a solution has been offered. The Remote Restoration Time frames do not apply if program code changes are required.
• Resolution Time - The elapsed time beginning when you create a service request to when your issue is resolved.
Certain Oracle Communications Network Software Program releases may be eligible to receive Oracle Communications Network Software Sustaining Support. Oracle Communications Network Software Sustaining Support consists of:
• Program updates, fixes, security alerts, and critical patch updates created during the Support period
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours
Sustaining Support for the Oracle Communications Network Software Program releases does not include:
• New program updates, fixes, security alerts, and critical patch updates
• Remote installation of Oracle Communications Network Software
• Certification with new third party products/versions
• Response Times identified above
• Previously released fixes or updates that Oracle no longer supports
5. ADDITIONAL SUPPORT SERVICES AVAILABLE FOR PURCHASE
Incident Server Support Package
Incident Server Support provides web-based technical support on a per server basis in packages of 10 service requests to be used within a 12 month period. Any unused service requests at the end of the support period shall expire. Incident Server Support for a program may be acquired with the initial program license purchase and, if acquired with such purchase, may be renewed for subsequent support periods for as long as Premier Support is available for your Oracle program license. If you want to obtain Software Update License & Support, it will be subject to Oracle's reinstatement policies in effect at the time Software Update License & Support is acquired. Incident Server Support is available for the following across all platforms:
• Oracle Database Incident Server Support Package: Oracle Database Enterprise Edition, Oracle Database Standard Edition, Oracle Database Standard Edition One, Partitioning, and Real Application Clusters
• Oracle Application Incident Server Support Package: Internet Application Server Enterprise Edition Internet Application Server Standard Edition, and Internet Application Server Java Edition
Incident Server Support consists of:
• 10 service requests
• Access to My Oracle Support (24x7 web-based technical support system), including the ability to log service requests online
• Access to downloadable software patches and patchsets
Service requests requiring resolution of a program bug will not be counted against your overall service request total. Your access to Incident Server Support services, including My Oracle Support, ends on the earlier of (i) expiration of the support period; or (ii) resolution of your final service request. The Incident Server Support Packages do not include updates and may not be used, purchased, or sold in conjunction with any other support offering.
If you renew Incident Server Support Package, your renewal fee for such services will be based on Oracle’s Incident Server Support Package pricing policies in effect at the time of renewal. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order. Incident Server Support Package is not subject to the Reinstatement of Oracle Technical Support section above.
Oracle Java Developent Tools Support
Oracle Java Development Tools Support is available for the following programs: Sun NetBeans, Oracle Enterprise Pack for Eclipse, and Oracle JDeveloper (downloaded from the Oracle Technology Network
after June 28, 2005). If you acquire Oracle Java Development Tools Support, you will receive support for all of the programs included above.
Oracle Java Development Tools Support consists of:
• Access to patches and fixes
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based technical support system), including the ability to log service requests online
• Non-technical customer service during normal business hours
Oracle Java Development Tools Support does not include upgrades to new program releases. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order.
Oracle Developer Studio Tools Support
Oracle Developer Studio Tools Support is available for the Oracle Developer Studio program. Oracle Developer Studio Tools Support consists of:
• Access to patches and fixes
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based technical support system), including the ability to log service requests online
• Non-technical customer service during normal business hours
Oracle Developer Studio Tools Support does not include upgrades to new program releases or access to Oracle Solaris or Oracle Linux updates, fixes or patches. Contractual caps on technical support fees do not apply to this service, unless expressly stated otherwise in the applicable order.
Oracle Application Development Framework Essentials Support
Oracle Application Development Framework Essentials Support is available for Oracle Application Development Framework (ADF) Essentials program releases.
Oracle Application Development Framework Essentials Support consists of:
• Access to patches and fixes
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based technical support system), including the ability to log service requests online
• Non-technical customer service during normal business hours
Oracle Application Development Framework Essentials Support does not include upgrades to new program releases. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order.
Java SE Support and Java SE Support For Independent Software Vendors
As of June 1, 2017, the Java SE Support and Java SE Support for Independent Software Vendors (“ISVs”) offerings are available for renewal only. These offerings are only in support of Java SE 7 program release.
Java SE Support and Java SE Support for ISVs consist of:
• Bug fixes, security fixes and minor updates
• Upgrade tools
• Assistance with service requests 24 hours per day, 7 days per week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours These offerings are available for the following period:
AVAILABILITY |
Through April 30, 2020 |
The services described above are in support of licenses you acquired separately. Bug fixes, security fixes and any updates received as part of the services described above shall be provided under the terms of the appropriate license agreement that you accepted upon downloading and/or installing the Java SE program. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order.
Oracle Java Embedded Development Support and Oracle Java Embedded Suite Development Support
Oracle Java Embedded Development Support is available for Oracle Java SE Embedded or Oracle Java ME Embedded program releases per Standard Binary. Oracle Java Embedded Suite Development Support is available for the Oracle Java Embedded Suite.
Both Oracle Java Embedded Development Support and Oracle Java Embedded Suite Development Support consist of:
• Bug fixes, security fixes and minor updates
• Upgrade tools
• Assistance with service requests 24 hours per day, 7 days per week
• Access to My Oracle Support (24 x 7 web-based customer support systems), including the ability to log service requests online
• Non-technical customer service during normal business hours
If you acquire Oracle Java Embedded Development Support or Oracle Java Embedded Suite Development Support, the services described above are in support of licenses you acquired separately. Bug fixes, security fixes and any updates received as part of the services described above shall be provided under the terms of the appropriate license agreement that you accepted upon downloading and/or installing the Oracle Java SE Embedded, Oracle Java ME Embedded programs or Oracle Java Embedded Suite. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order.
Oracle Solaris 10 Container Support
Oracle Solaris 10 Container Support is available for the Oracle Solaris 10 Container program. Oracle Solaris 10 Container Support consists of:
• Access to Solaris 10 patches and fixes; including those created during Extended Support if offered
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based technical support system), including the ability to log service requests online
• Non-technical customer service during normal business hours
Oracle Solaris 10 Container Support does not include upgrades to new program releases.
NoSQL Database Community Edition Support
NoSQL Database Community Edition Support is available for NoSQL Database Community Edition program releases.
NoSQL Database Community Edition Support consists of:
• Access to patches and fixes
• Assistance with service requests 24 hours per day, 7 days a week
• Access to My Oracle Support (24 x 7 web-based technical support system), including the ability to log service requests online
• Non-technical customer service during normal business hours
NoSQL Database Community Edition Support does not include upgrades to new program releases. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order.
Service Request Packages
Service Request Packages are made available to members of the Oracle Partner Network. Service Request Packages provide web-based technical support in packages of 10 or 25 service requests, do not include updates, and are not available for all programs. Please contact your at xxxx://xxxxxxx.xxxxxx.xxx for program availability.
Service Request Packages are valid for one year from the date of purchase. Any unused service request(s) will expire at the earlier of (i) the end of such year, or (ii) the end of your OPN membership term if such membership is not renewed. Access to log service requests will be restricted at the same time the final service request is resolved.
Advanced Customer Services
If you acquire any of the following Advanced Customer Services services on your order, Oracle will provide the services as described in the applicable service description in the ACS Service Descriptions document published on xxxx://xxx.xxxxxx.xxx/xxxxxxxxx:
• Oracle Priority Support for Hotel and Food and Beverage
• Oracle Priority Support Advantage
• Oracle Priority Support Connected (no longer available effective March 21, 2022)
• Oracle Functional Help Desk for Oracle Hospitality
• ACS Oracle Performance Review and Recommendations for Systems and Software
• ACS Oracle Configuration Review and Recommendations for Systems and Software
• Oracle Standard Software Installation and Configuration for Systems and Software
Business Critical Fixes and Limited Updates for Oracle E-Business Suite
Business Critical Fixes and Limited Updates for Oracle E-Business Suite is available for Oracle E- Business Suite release 12.1.3. If You acquire Business Critical Fixes and Limited Updates for Oracle E- Business Suite on your order, Oracle will use commercially reasonable efforts to provide the following for one calendar year:
• Code fixes, data fixes, and/or workarounds for Severity 1 and Severity 2 service requests ("SRs")
• Periodic critical security patches and updates, on a schedule determined by Oracle, provided solely at Oracle's discretion for issues that pose a potential Severity 1 or Severity 2 business risk
• Product localizations for the applicable contract year, provided at Oracle’s discretion, limited to legislative or regulatory updates backported from Oracle E-Business Suite release 12.2, including United States Tax Form 1099
• Periodic payroll tax updates, including start-of-year and end-of-year updates that are applicable during the contract year
• One (1) upgrade planning presentation delivered remotely by Oracle to provide an overview of the new features included with Oracle E-Business Suite Release 12.2 and guidance related to Your upgrade preparation and planning
The scope of this service includes commercially reasonable efforts to provide support and fixes for the Oracle E-Business Suite application and the technology components and versions embedded in the Oracle E-Business Suite application-tier technology stack. Details regarding the versions and patch levels for the Oracle E-Business Suite application-tier technology stack can be found on My Oracle Support in Infrastructure Requirements for Business Critical Fixes and Limited Updates for Oracle E- Business Suite 12.1.3 (Doc ID 2647635.1). Support for versions of the Oracle Database used with Oracle E-Business Suite is subject to separate standard support policies and timelines for Oracle Database.
This service is available for the following periods:
BUSINESS CRITICAL FIXES AND LIMITED UPDATES FOR ORACLE E-BUSINESS SUITE | AVAILABILITY | |
12.1.3 | January 01, 2022 – December 31, 2023 | January 01, 2024 – December 31, 2024 (not available for Windows Server OS) |
The following restrictions and limitations apply:
• Effective January 01, 2024, patches and updates will no longer be available for Microsoft Windows Server operating system
• Your licensed Oracle E-Business Suite 12.1.3 must be currently supported with Software Update License & Support
• Except where otherwise explicitly included, external integrations, products, and technologies that are used in conjunction with Oracle E-Business Suite are excluded and subject to their own standard support policies and timelines
• Oracle reserves the right to exclude some Oracle E-Business Suite products from this service. The current list of excluded products are noted on My Oracle Support in Products Excluded from Business Critical Fixes and Limited Updates for Oracle E-Business Suite 12.1.3 (Doc ID 2658179.1)
• The Oracle E-Business Suite 12.1.3 environment must be updated to the minimum patch levels as described on My Oracle Support in Minimum Code Level Requirements for Business Critical Fixes and Limited Updates for Oracle E-Business Suite 12.1.3 (Doc ID 2658189.1)
• Any updates that require architectural changes to the Oracle E-Business Suite application are specifically excluded from this service, including proposed changes to the Brazilian tax law
• Updates for Oracle E-Business Suite 12.1.3 will not be available any sooner than updates for a subsequent release of Oracle E-Business Suite (e.g., Oracle E-Business Suite release 12.2 or higher) and such updates will be limited in scope to features that are available with such subsequent release of Oracle E-Business Suite (e.g., Oracle E-Business Suite release 12.2 or higher), excluding any deprecated features
• Backporting of legislative or regulatory updates are provided at Oracle’s discretion and will be limited to changes that are architecturally compatible with Oracle E-Business Suite 12.1.3.
• Payroll tax updates will be limited to United States, Canada, and the United Kingdom. All other countries and jurisdictions are specifically excluded from this service but may be available as a separate service from Oracle subject to additional fees
• The scope of this service also specifically excludes the following:
o Any third party program or third party application, and/or any customizations
o New certifications or integrations with other Oracle products or third party products, including browsers and operating systems
o Functional upgrades of any kind, except the ERP product localizations explicitly included above
Oracle Hospitality Cruise Help Desk and Monitoring
If you acquire Oracle Hospitality Cruise Help Desk and Monitoring on your order, Oracle will provide Oracle Hospitality Cruise Help Desk and Monitoring as described here.
Global Payroll Updates for Oracle E-Business Suite
Global Payroll Updates for Oracle E-Business Suite is available for select countries for Oracle E- Business Suite release 12.1.3. If you acquire Global Payroll Updates for Oracle E-Business Suite, Oracle will use commercially reasonable efforts to provide one calendar year of periodic payroll and application payroll tax updates, including start-of-year updates, end-of-year updates, and payroll tax updates that are applicable for the contract year.
Global Payroll updates for Oracle E-Business Suite is available only for the applicable Oracle E-Business Suite 12.1.3 payroll module(s) and the country specified in Your order.
This service is available only for the following periods (“calendar year”):
Payroll Update Availability for E-Business Suite 12.1.3 | |
January 01, 2022 – December 31, 2022 | January 01, 2023 – December 31, 2023 |
The following restrictions and limitations apply:
• Your licensed Oracle E-Business Suite 12.1.3 must be currently supported with Software Update License & Support.
• You must separately purchase and maintain Business Critical Fixes and Limited Updates for Oracle E-Business Suite for the duration of Global Payroll Updates for E-Business Suite, subject to all associated restrictions and limitations.
• Except where otherwise explicitly included, external integrations, products, and technologies that are used in conjunction with Oracle E-Business Suite are excluded and subject to their own standard support policies and timelines.
• Payroll updates for Oracle E-Business Suite 12.1.3 are limited to backports made available under a subsequent release of Oracle E-Business Suite (e.g., Oracle E-Business Suite release 12.2 or higher), excluding any updates that require architectural changes.
• Third party software, third party applications, and/or customizations are explicitly excluded.
• New certifications and/or integrations with other Oracle products or third party software, including browsers and operating systems, are explicitly excluded.
PeopleSoft Payroll Tax Updates
PeopleSoft Payroll Tax Updates is available for the PeopleSoft HCM (formerly HRMS) Payroll program releases specified in the Availability Matrix below.
North American Payroll Tax Updates for PeopleSoft
If you acquire North American Payroll Tax Updates for PeopleSoft on your order, Oracle will provide one calendar year of tax updates for the applicable PeopleSoft HCM Payroll for North America program release, including tax updates for such calendar year that are made available in January of the following calendar year. North American Payroll Tax Updates for PeopleSoft is only available in the following countries: United States, Canada and Puerto Rico.
This service is available for the following periods:
PEOPLESOFT HCM PAYROLL TAX UPDATE PROGRAM RELEASE | AVAILABILITY |
HCM Release 9.0 | January 1, 2017 – December 31, 2017 January 1, 2018 – December 31, 2018 January 1, 2019- December 31, 2019 January 1, 2020 – December 31, 2020 January 1, 2021 – December 31, 2021 |
HCM Release 9.1 | February 1, 2018 – December 31, 2018 January 1, 2019- December 31, 2019 January 1, 2020- December 31, 2020 January 1, 2021 – December 31, 2021 January 1, 2022 – December 31, 2022 |
In order to acquire North American Payroll Tax Updates for PeopleSoft, your licensed PeopleSoft HCM Payroll program must be currently supported with Software Update License & Support. PeopleSoft Payroll Tax Updates will be delivered through My Oracle Support.
Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order. PeopleSoft Payroll Tax Updates is not subject to the Reinstatement policies stated above.
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM
Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM is available for the PeopleSoft Human Capital Management (HCM) and Financials and Supply Chain Management (FSCM) releases identified in the Availability Matrix below (“PeopleSoft Enterprise Applications”).
If you acquire Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM on your order, Oracle will provide one calendar year of Severity 1 fixes and United States Tax Form 1099 updates.
This service is available for the following periods:
PEOPLESOFT HCM AND FSCM PROGRAM RELEASE | AVAILABILITY | |
9.1 | January 1, 2022 – December 31, 2022 | January 1, 2023 – December 31, 2023 |
In order to acquire this service, your licensed PeopleSoft Enterprise Applications must be currently supported with Software Update License & Support. Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM will be delivered through My Oracle Support.
The fixes and updates for the PeopleSoft HCM and FSCM releases covered by this service will be limited to functionality provided with the most current PeopleSoft HCM and FSCM release (e.g., PeopleSoft HCM and FSCM release 9.2), and excludes any deprecated product features. Details regarding deprecated functionality can be found on My Oracle Support in the Lifetime Support Summary for PeopleSoft Releases (Doc ID 2238983.2) document. Oracle will not provide fixes or updates any sooner or with any greater scope than what is made available with the most current release of PeopleSoft HCM and FSCM.
If you renew Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM, your renewal fee for such services will be based on the current pricing policies in effect at the time of renewal. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order. Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM is not subject to the Reinstatement policies stated above.
Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0
Severity 1 Fixes and Legislative Updates for Campus Solutions is available only for Oracle PeopleSoft Campus Solutions release 9.0, excluding Campus Mobile functionality that leverages the Oracle Mobile Application Framework (Oracle MAF) platform.
If you acquire Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0 on your order, Oracle will provide one calendar year of the following:
• Fixes and/or workarounds for Severity 1 bug fixes
• United States regulatory and legislative updates provided solely at Oracle’s discretion for functional areas including, but not limited, to the following:
o Financial Aid
o For SEVIS – Student and Exchange Visitor Information System, changes in batch processing for Student (F/M) and Exchange Visitor (J) visas
o Form 1098-T update(s) for the applicable tax year(s)
o Veteran’s Benefit Reporting
• United Kingdom regulatory and legislative updates, provided solely at Oracle’s discretion, for Higher Education Statistics Agency (HESA) Data Futures program for the applicable reporting years
• For other countries, country-specific regulatory and legislative updates, provided solely at Oracle’s discretion, for the applicable reporting years
• Security updates for issues that pose a potential Severity 1 business risk, provided solely at Oracle’s discretion
This service is available for the following release and period:
PEOPLESOFT CAMPUS SOLUTIONS PROGRAM RELEASE | AVAILABILITY |
9.0 | January 1, 2022 – December 31, 2022 |
In order to acquire Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0, your licensed Oracle Campus Solution program must be currently supported with Software Update License & Support and must be, at a minimum, on PeopleTools 8.55 Codeline and Bundle 55. Severity 1 Fixes and Legislative Updates for PeopleSoft Campus Solutions 9.0 will be delivered through My Oracle Support.
If you renew Severity 1 Fixes and Legislative Updates for Campus Solutions 9.0, your renewal fee for such services will be based on the current pricing policies in effect at the time of renewal. Contractual caps on technical support fees do not apply to these services, unless expressly stated otherwise in the applicable order.
Legislative Updates for PeopleSoft 9.2 Global Payroll Localizations
Legislative Updates for PeopleSoft 9.2 Global Payroll Localizations (“PeopleSoft 9.2 Payroll Localizations”) is available for select countries for Oracle PeopleSoft HCM release 9.2. If you acquire PeopleSoft 9.2 Payroll Localizations, Oracle will use commercially reasonable efforts to provide one calendar year of payroll related legislative updates for PeopleSoft HCM 9.2 Global Payroll and Absence Management, including start-of-year updates and end-of-year updates.
PeopleSoft 9.2 Payroll Localizations is available only for the applicable Oracle PeopleSoft HCM Release
9.2 payroll modules and the countries identified in Your order.
This service is available only for the following periods (“calendar year”):
Legislative Updates for PeopleSoft 9.2 Global Payroll Localizations | AVAILABILITY |
Peoplesoft HCM Release 9.2 | January 1, 2023 - December 31, 2023 January 1, 2024 - December 31, 2024 January 1, 2025 - December 31, 2025 Program Planned Beyond 2025 |
The following restrictions and limitations apply:
1. Your licensed PeopleSoft HCM Release 9.2 must be currently supported with Software Update License & Support. PeopleSoft 9.2 Payroll Localizations will be delivered through My Oracle Support.
2. Any module other than PeopleSoft 9.2 Global Payroll and Absence Management, as indicated above, is specifically excluded, including, but not limited to the Human Resource module.
3. Legislative updates for PeopleSoft 9.2 Global Payroll Localizations are not cumulative and You must acquire this service for each available calendar without skipping any years.
4. Contractual caps on technical support fees do not apply to PeopleSoft 9.2 Payroll Localizations, unless expressly stated otherwise in the applicable order. PeopleSoft 9.2 Payroll Localizations are not subject to the Reinstatement of Oracle Technical Support section above.
Severity 1 Fixes and Tax Form Updates for Oracle JD Xxxxxxx EnterpriseOne
Severity 1 Fixes and Tax Form Updates for Oracle JD Xxxxxxx EnterpriseOne is available for Oracle JD Xxxxxxx EnterpriseOne program releases specified in the Availability Matrix below.
If you acquire Severity 1 Fixes and Tax Form Updates for XX Xxxxxxx EnterpriseOne on your order, Oracle will provide one calendar year of:
• Fixes and/or workarounds for Severity 1 service requests
• United States Tax Form 1099 update(s) for the applicable tax year(s)
• Canadian Tax Form T5018 update(s) for the applicable tax year(s)
• Security updates will be provided solely at Oracle’s discretion for issues that potentially pose a Severity 1 business risk
This service is available for the following period:
XX XXXXXXX ENTERPRISEONE PROGRAM RELEASE | AVAILABILITY |
9.1 | January 1, 2022 – December 31, 2022 |
In order to acquire Severity 1 Fixes and Tax Form Updates for Oracle JD Xxxxxxx EnterpriseOne, your licensed Oracle JD Xxxxxxx EnterpriseOne applications must be currently supported with Software Update License & Support. You must run a release of JDE Tools that does not fall under Sustaining Support, and maintain all pertinent security updates associated with your release of JDE Tools. Severity 1 Fixes and Tax Form Updates for Oracle JD Xxxxxxx EnterpriseOne will be delivered through My Oracle Support.
If you renew Severity 1 Fixes and Tax Form Updates for Oracle JD Xxxxxxx EnterpriseOne, your renewal fee for such services will be based on the current pricing policies in effect at the time of renewal. Contractual caps on technical support fees do not apply to these services, unless expressly stated othewise in the applicable order.
Oracle Market-Driven Support for Oracle Database 11g Release 2
Oracle Market-Driven Support for Oracle Database 11g Release 2 is available for the Oracle Database Release 11.2.0.4 for the following periods:
ORACLE MARKET-DRIVEN SUPPORT FOR ORACLE DATABASE 11GR2 | UPGRADE PLANNING WORKSHOP | AVAILABILITY (See limitations below) |
Small, medium, large | Included | January 01, 2021 – December 31, 2021 1 January 01, 2022 – December 31, 2022 |
Economy | Not Included | January 01, 2021 – December 31, 2021 2 |
If you purchase Oracle Market-Driven Support for Oracle Database 11g Release 2, Oracle will provide the following for the number of production 11.2.0.4 databases identified in your order:
1. Severity 1 fixes and critical security patches for production 11.2.0.4 database and non-production
11.2.0.4 databases to support testing requirements as follows:
a. Workarounds and/or fixes for Severity 1 service requests (“SRs”) delivered by Oracle through My Oracle Support using commercially reasonable efforts.
b. Periodic critical security patches and updates, on a schedule determined by Oracle, provided solely at Oracle’s discretion for issues that potentially pose a Severity 1 business risk, and subject to the limitations defined below.
2. One database upgrade planning workshop (“Workshop”) that includes:
1 Extended Support ended 31-Mar-2021.
2 Extended Support ended 31-Mar-2021. Economy version is available for renewal for CY 2022 (January 1, 2022 – December 31, 2022) for existing customers only if the renewal is purchased prior to December 1, 2021. Beginning with December 1, 2021, the Economy version of Oracle Market-Driven Support for Oracle Database 11g Release 2 will no longer be available for purchase and/or renewal.
a. Two remote sessions to present an overview of the new features included in the Oracle Database release 19c or higher that is covered by Software Update License & Support; and
b. Guidance and advice delivered remotely by Oracle regarding Your Oracle Database upgrade preparation and planning, limited to four participants named by You.
3. An assigned Technical Account Manager (TAM) that serves as an escalation point of contact for assistance with patch download or installation issues.
Oracle Market-Driven Support for Oracle Database 11g Release 2 is subject to the following limitations and exclusions:
1. Your licensed Oracle Database 11.2.0.4 must be currently supported with Software Update License & Support.
2. Support is limited to the Oracle Database, specifically excluding the following:
a. Any other Oracle program, including, but not limited to, Fusion Middleware, Java products (including Java embedded in the Oracle Database), Oracle Applications, SQL Developer, Audit Vault, Database Firewall, TimesTen, and MySQL;
b. Functional upgrades of any kind, issues associated with Third Party Software, and/or certifications with new versions;
c. Embedded components in the Oracle database that rely upon desupported releases of Java products;
d. Updates to any cryptography related functionality, including, but not limited to, Transport Layer Security (TLS), network encryption, and other forms of secured communications.
3. Support is available only for the following platforms:
a. Non-PaaS:
i. Linux x86 (32 bit and 64 bit) ii.Solaris x86-64 (64 bit)
iii. Solaris SPARC (64 bit)
iv. IBM AIX on Power Systems (32 bit and 64 bit)
v. IBM Linux on System Z (ZLinux)
vi. HP-UX Itanium, HP-UX PA RISC (64 bit)
vii. Windows x86 (64 bit)
viii. Oracle ExaData
b. PaaS:
i. Oracle Database Cloud Services on Oracle Cloud Infrastructure (OCI)
ii. Oracle Database Cloud Services on Oracle Cloud@Customer
iii. Oracle Exadata Cloud Service on OCI
iv. Gen1 Oracle Exadata Cloud@Customer
v. Gen2 Oracle Exadata Cloud@Customer
4. Any platform not specifically supported, as indicated in section 3.a and 3.b above, is excluded, including, but not limited to: Oracle Database Cloud Service on OCI-Classic, Oracle Exadata Cloud Service on OCI-Classic, and Oracle SuperCluster.
Severity 1 Fixes for Business Intelligence Applications 11g Release 10.2
Severity 1 Fixes for Business Intelligence Applications 11.1.1.10.2 (BI Apps 11g R10.2) is available only for the specific BI Apps 11g R10.2 components included with Your license that are identified in the Oracle Business Intelligence Applications 11.1.1.10.2 Certification Matrix and for the periods listed below:
SEVERITY 1 FIXES FOR BUSINESS INTELLIGENCE APPLICATIONS | AVAILABILITY |
Business Intelligence Applications 11.1.1.10.2 | August 01, 2022 – December 31, 2023 |
If you purchase Severity 1 Fixes for BI Apps 11g R10.2 on Your order, Oracle will provide Severity 1 Fixes, critical security updates, and upgrade advice for the BI Apps 11g R10.2 products for the term identified above, including the following:
1. Workarounds and/or fixes for Severity 1 service requests (“SRs”) delivered by Oracle through My Oracle Support using commercially reasonable efforts.
2. Periodic critical security fixes and updates, delivered as technical notes, on a schedule determined by Oracle, provided solely at Oracle’s discretion for issues that pose a potential Severity 1 business risk, and subject to the limitations defined below.
3. One BI Apps 11g R10.2 upgrade planning workshop (“Workshop”) that includes:
1. Two remote sessions to present an overview of the new features included in BI Apps 11g R10.2 or higher that is covered by Software Update License & Support;
2. Guidance and advice delivered remotely by Oracle regarding Your BI Apps 11g R10.2 upgrade preparation and planning, limited to four participants named by You.
4. An assigned Technical Account Manager (TAM) that serves as an escalation point of contact for assistance with patch download or installation issues.
Severity 1 Fixes for BI Apps 11g R10.2 is subject to the following limitations and exclusions:
1. Your Supported BI Apps 11g R10.2 products must be currently supported with Software Update License & Support.
2. Security fixes will be limited to high or critical Common Vulnerability Scoring System (CVSS) scores CVSS 7 or greater, or as otherwise determined at Oracle’s sole discretion.
3. Oracle will use commercially reasonable efforts to provide Severity 1 and security fixes and deliver periodic updates as technical notes at Oracle’s discretion, not to exceed a quarterly cadence.
4. Support is limited to the BI Apps 11g R10.2 products included with Your license that are specified in the Oracle Business Intelligence Applications 11.1.1.10.2 Certification Matrix and that are certified with Java Development Kit (JDK) 7.
5. Support for any Java products, including JDK 7, is specifically excluded from Severity 1 Fixes for BI Apps 11g 10.2; Java products are subject to separate Java product support policies and timelines, including any required JDK 7.
6. Any functional updates, enhancements, or issues associated with Third Party Software are specifically excluded.
7. Any activities related to new certifications, specifications, or standards, including certification with new browsers and/or operating system releases, are specifically excluded.
8. Embedded components in the Oracle WebLogic Server that rely upon desupported releases of Java products are excluded.
9. Support for the BI Apps 11g 10.2 products is available only for the platforms specified in the Oracle Business Intelligence Applications 11.1.1.10.2 Certification Matrix.
Severity 1 Fixes for Fusion Middleware 11g
Severity 1 Fixes for Fusion Middleware 11g is available only for the specific Fusion Middleware components included with Your license that are identified in the table below, (“Supported FMW 11g Products”) and for the periods listed below:
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If you purchase Severity 1 Fixes for Fusion Middleware 11g on Your order, Oracle will provide Severity 1 Fixes, critical security updates, and upgrade advice for the Supported FMW 11g Products for one calendar year, including the following:
1. Workarounds and/or fixes for Severity 1 service requests (“SRs”) delivered by Oracle through My Oracle Support using commercially reasonable efforts.
2. Periodic critical security patches and updates, including cryptography library fixes, on a schedule determined by Oracle, provided solely at Oracle’s discretion for issues that pose a potential Severity 1 business risk, and subject to the limitations defined below.
3. One Fusion Middleware 11g upgrade planning workshop (“Workshop”) that includes:
i Two remote sessions to present an overview of the new features included in the Oracle Fusion Middleware release 12c or higher that is covered by Software Update License & Support;
ii Guidance and advice delivered remotely by Oracle regarding Your Oracle Fusion Middleware 11g upgrade preparation and planning, limited to four participants named by You.
4. An assigned Technical Account Manager (TAM) that serves as an escalation point of contact for assistance with patch download or installation issues.
Severity 1 Fixes for Oracle Fusion Middleware 11g is subject to the following limitations and exclusions:
1. Your Supported FMW 11g Products must be currently supported with Software Update License & Support.
2. Security fixes will be limited to high or critical Common Vulnerability Scoring System (CVSS) scores CVSS 7 or greater, or as otherwise determined at Oracle’s sole discretion.
3. Oracle will use commercially reasonable efforts to provide Severity 1 and security fixes and deliver periodic updates as Bundle Patches (“BPs”) at Oracle’s discretion, not to exceed a quarterly cadence.
4. Support is limited to the Supported FMW 11g Products included with Your license that are specified in the table above and that are certified with Java Development Kit (JDK) 7.
5. Support for any Java products, including JDK 7, is specifically excluded from Severity 1 Fixes for Fusion Middleware 11g; Java products are subject to separate Java product support policies and timelines, including any required JDK 7.
6. Any functional updates, enhancements, or issues associated with Third Party Software, including updates to cryptography functionality, are specifically excluded.
7. Any activities related to new certifications, specifications, or standards, including cryptographic APIs of any kind, including certification with new browsers and/or operating system releases, are specifically excluded.
8. Embedded components in the Oracle WebLogic Server that rely upon desupported releases of Java products are excluded.
9. Support for the Supported FMW 11g Products is available only for the following platforms. All platforms must be on versions currently supported by the vendor with Error Correction Support.
a. Linux
b. AIX
Oracle Linux Support Services
Oracle offers Oracle Linux support services to customers, regardless of whether or not they are using Oracle programs. For information about the available services, please refer to the Oracle Open Source Support Policies available at xxxx://xxx.xxxxxx.xxx/xxxxxxx/xxxxxxxx.xxxx.
OracleVM Support Services
Oracle offers Oracle VM support services to customers, regardless of whether or not they are using Oracle programs. For information about theexten available services, please refer to the Oracle Open Source Support Policies available at xxxx://xxx.xxxxxx.xxx/xxxxxxx/xxxxxxxx.xxxx.
Oracle Verrazzano Support Services
Oracle offers Oracle Verrazzano support services to customers, regardless of whether or not they are using Oracle programs. For information about the available services, please refer to the Oracle Open Source Support Policies available at xxxx://xxx.xxxxxx.xxx/xxxxxxx/xxxxxxxx.xxxx.
Oracle Utilities Live Energy Connect Programs Support
If you acquired support services for Oracle Utilities Live Energy Connect Programs on your order prior to August 3, 2020, Oracle will provide the services as described in the Oracle Software Technical Support Policies for Oracle Utilities Live Energy Connect Programs. If your order for support services for Oracle Utilities Live Energy Connect Programs is dated subsequent to August 3, 2020, unless otherwise stated on your order, Oracle will provide those services as described in the then-current Oracle Software Technical Support Policies.
6. WEB-BASED CUSTOMER SUPPORT SYSTEMS
My Oracle Support
My Oracle Support is Oracle’s customer support web site for software support. Access to My Oracle Support is governed by the Oracle Support Portal Terms of Use posted on the My Oracle Support web site. The Oracle Support Portal Terms of Use are subject to change at Oracle’s discretion. Access to My Oracle Support is limited to your designated technical contacts.
The following Oracle programs are not currently supported under My Oracle Support: Phase Forward (i.e., InForm, InForm CRF Submit, Central Designer, Central Coding, Clinical Development Center, Clintrial, Empirica (Gateway, Inspections, Signal, Study, Topics, Trace), and LabPas), Nimbula and MS CRM (for MICROS Systems).
For web-based customer support for the Phase Forward programs listed above, please refer to the Health Sciences License Support page.
Oracle Unbreakable Linux Network
Access to the Oracle Unbreakable Linux Network is included with Software Update License & Support for the Audit Vault and Database Firewall program (formerly the Database Firewall and Database Firewall Management Server programs).
7. TOOLS USED TO PERFORM TECHNICAL SUPPORT SERVICES
Oracle may make available collaboration tools (such as tools that enable Oracle, with your consent, to access your computer system (e.g., Oracle Web Conferencing)) and software tools (such as tools to assist in the collection and transmission of configuration data (e.g., Oracle Configuration Manager)) to assist with issue resolution. The tools are licensed under the Oracle Support Portal Terms of Use, and may be subject to additional terms provided with the tools. Some of the tools are designed to collect information concerning the configuration of your computer environment (“tools data”) and not access, collect or store any personally identifiable information (except for technical support contact
information) or business data files residing in your computer environment. By using the tools, you consent to the transmission of your tools data to Oracle for the purposes of providing reactive and proactive technical support services. In addition, the tools data may be used by Oracle to assist you in managing your Oracle product portfolio, for license and services compliance and to help Oracle improve upon product and service offerings.
Some of the tools may be designed to connect automatically or on a periodic basis and you may not receive a separate notice upon connection. You are responsible for maintaining the telecom gateway through which the tools communicate tools data to Oracle. Use of the tools is voluntary; however, refusal to use the tools may impede Oracle’s ability to provide technical support services to you.
Further details about some of the current tools Oracle uses to provide technical support services, the data collected, and how the data is used, are described in the Global Customer Support Security Practices and on My Oracle Support. You may also contact your Oracle sales representative or call your local Customer Support office for more details regarding the tools and availability.
If Oracle expressly provides in the tools documentation, technical support policies, an order, or readme that a tool is provided under separate license terms ("Separate Terms") then the Separate Terms shall govern your access and use of the tool. Embedded third party software, or third party software, licensed under Separate Terms (for example Mozilla and LGPL) may be required to access or run the tools per the tools documentation or readme. Your rights to use a tool or software licensed under Separate Terms shall not be restricted or modified in any way by your agreement with Oracle.
8. GLOBAL CUSTOMER SUPPORT DATA PROTECTION PRACTICES
To the extent you provide personal information to Oracle as part of Oracle’s provision of technical support services, Oracle will comply with the following:
• Oracle’s Services Privacy Policy, available at xxxxx://xxx.xxxxxx.xxx/xxxxx/xxxxxxx/xxxxxxxx- privacy-policy.html; and
• the applicable version of the Oracle Data Processing Agreement for Oracle Services, available at xxxxx://xxx.xxxxxx.xxx/xxxxxxxxx/xxxxxxxxx/xxxxx-xxxxxxxx/xxxxxxxxx.xxxx#xxxx- processing
In providing technical support services, Oracle will also adhere to the applicable administrative, physical, technical and other safeguards described in Oracle’s Global Customer Support Security Practices (PDF). The Global Customer Support Security Practices are subject to change at Oracle’s discretion. However, Oracle will not materially reduce the level of security specified in the Global Customer Support Security Practices during the services period of these technical support services. You are advised to review these Global Customer Support Security Practices from time to time. To view changes that have been made, please refer to the Statement of Changes (PDF).
Please note that the technical support services are not designed to accommodate special security or privacy controls that may be required to store or process certain types of sensitive data. Please ensure that you do not submit any sensitive data, such as protected health information or payment card data, which requires security and privacy controls greater than or different from those specified in the Global Customer Support Security Practices (PDF). Information on how you can remove sensitive data from your submission is available in My Oracle Support, Doc ID 1227943.1.
Notwithstanding the restriction above, if you would like to submit personal information subject to Applicable European Data Protection Law (as such term is defined in the Oracle Data Processing Agreement for Oracle Services) or protected health information (“PHI”) subject to the United States Health Insurance Portability and Accountability Act (“HIPAA”) to Oracle as part of receiving technical support services, you must:
• For PHI, execute a HIPAA business associate agreement (as applicable) with Oracle that specifically references and covers your technical support services;
• Submit personal information subject to Applicable European Data Protection Law or PHI only in service request attachments on the My Oracle Support customer portal;
• Not include any personal information subject to Applicable European Data Protection Law or PHI in the body of service requests (other than contact information required for Oracle to respond to the service request);
• When prompted in My Oracle Support, indicate that the service request attachment may contain personal information subject to Applicable European Data Protection Law (also may be designated as “EEA Personal Data” in My Oracle Support) or PHI.
9. SEVERITY DEFINITIONS
Service requests for supported Oracle programs may be submitted by you online through Oracle’s web- based customer support systems or by telephone. The service request severity level is selected by you and Oracle and should be based on the severity definitions specified below.
Severity 1 (Critical Outage)
Your production use of the supported programs is stopped or so severely impacted that you cannot reasonably continue work. You experience a complete loss of service. The operation is mission critical to the business and the situation is an emergency. A Severity 1 service request has one or more of the following characteristics:
• Data corrupted
• A critical documented function is not available
• System hangs indefinitely, causing unacceptable or indefinite delays for resources or response
• System crashes, and crashes repeatedly after restart attempts
Reasonable efforts will be made to respond to Severity 1 service requests within one hour. For response efforts associated with Oracle Communications Network Software Premier Support and Oracle Communications Network Software Support & Sustaining Support, please see the Oracle Communications Network Premier & Sustaining Support and Oracle Communications Network Software Support & Sustaining Support sections above.
Except as otherwise specified, Oracle provides 24 hour support for Severity 1 service requests for supported programs (OSS will work 24x7 until the issue is resolved) when you remain actively engaged with OSS working toward resolution of your Severity 1 service request. You must provide OSS with a contact during this 24x7 period, either on site or by phone, to assist with data gathering, testing, and applying fixes. You are requested to propose this severity classification with great care, so that valid Severity 1 situations obtain the necessary resource allocation from Oracle.
Severity 2 (Significant Impairment)
You experience a severe loss of service. Important features are unavailable with no acceptable workaround; however, operations can continue in a restricted fashion.
Severity 3 (Technical Issue)
You experience a minor loss of service. The impact is an inconvenience, which may require a workaround to restore functionality
Severity 4 (General Guidance)
You request information, an enhancement, or documentation clarification regarding your software but there is no impact on the operation of the software. You experience no loss of service. The result does not impede the operation of a system.
10. HYPERION AND AGILE SPECIFIC SUPPORT TERMS
For orders placed pursuant to a Hyperion master agreement or to an Agile master agreement, the following terms apply with respect to the technical support services you have ordered.
Warranties, Disclaimers, and Exclusive Remedies
Oracle warrants that technical support services will be provided in a professional manner consistent with industry standards. You must notify Oracle of any technical support services warranty deficiencies within 90 days from performance of the defective technical support services.
FOR ANY BREACH OF THE ABOVE WARRANTIES, YOUR EXCLUSIVE REMEDY, AND ORACLE’S ENTIRE LIABILITY, SHALL BE THE REPERFORMANCE OF THE DEFICIENT TECHNICAL SUPPORT SERVICES, OR IF ORACLE CANNOT SUBSTANTIALLY CORRECT A BREACH IN A COMMERCIALLY REASONABLE MANNER, YOU MAY END THE RELEVANT TECHNICAL SUPPORT SERVICES AND RECOVER THE FEES PAID TO ORACLE FOR THE DEFICIENT TECHNICAL SUPPORT SERVICES.
TO THE EXTENT PERMITTED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR DATA USE. ORACLE’S MAXIMUM LIABILITY FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR ORDER, WHETHER IN CONTRACT OR TORT, OR OTHERWISE, SHALL BE LIMITED TO THE AMOUNT OF THE FEES YOU PAID ORACLE UNDER YOUR ORDER, AND IF SUCH DAMAGES RESULT FROM YOUR USE OF TECHNICAL SUPPORT SERVICES, SUCH LIABILITY SHALL BE LIMITED TO THE FEES YOU PAID ORACLE FOR THE DEFICIENT TECHNICAL SUPPORT SERVICES GIVING RISE TO THE LIABILITY.
For orders placed pursuant to a Hyperion master agreement, the following terms also apply with respect to the technical support services you have ordered.
Nondisclosure
By virtue of your order, the parties may have access to information that is confidential to one another (“confidential information”). We each agree to disclose only information that is required for the performance of obligations under your order. Confidential information shall be limited to the terms and pricing under your order and all information clearly identified as confidential at the time of disclosure.
A party’s confidential information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of the other party; (b) was in the other party’s lawful possession prior to the disclosure and had not been obtained by the other party either directly or indirectly from the disclosing party; (c) is lawfully disclosed to the other party by a third party without restriction on the disclosure; or (d) is independently developed by the other party.
We each agree to hold each other’s confidential information in confidence for a period of three years from the date of disclosure. Also, we each agree to disclose confidential information only to those employees or agents who are required to protect it against unauthorized disclosure. Nothing shall prevent either party from disclosing the terms or pricing under your order in any legal proceeding arising from or in connection with your order or disclosing the confidential information to a federal or state governmental entity as required by law.
11. CONTACT INFORMATION
Phone numbers and contact information can be found on Oracle’s support web site located here.
Príloha č. 4 k Zmluve: Položkovitý rozpočet
Názov organizácie: Ministerstvo financií Slovenskej republiky
Názov zákazky: Zabezpečenie podpory pre Oracle produkty a služieb Oracle alebo ekvivalentu pre MF SR a DATACENTRUM
Ministerstvo financií Slovenskej republiky
Názov produktu | Typ | CSI | Evidencia licencie/XX | Xxxxx koncového používateľa | Počet jednotiek | Jednotková cena v EUR bez DPH | Jednotková cena v EUR s DPH | Celková cena za celé obdobie do 31.12.2023 v EUR bez DPH | Celková cena za celé obdobie do 31.12.2023 v EUR s DPH |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 16372733 | MFSR | MF SR | 4 | 265,24 | 318,29 | 1 060,97 | 1 273,16 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 16372733 | MFSR | MF SR | 4 | 871,48 | 1 045,78 | 3 485,92 | 4 183,10 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 16372733 | MFSR | MF SR | 4 | 3 599,62 | 4 319,54 | 14 398,48 | 17 278,18 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 42 | 3 245,92 | 3 895,10 | 136 328,66 | 163 594,39 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 42 | 341,80 | 410,16 | 14 355,69 | 17 226,83 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 42 | 1 572,29 | 1 886,75 | 66 036,10 | 79 243,32 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 38 | 786,15 | 943,38 | 29 873,55 | 35 848,26 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 38 | 786,15 | 943,38 | 29 873,55 | 35 848,26 |
Configuration Management Pack for Oracle Database - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 10 | 341,80 | 410,16 | 3 418,01 | 4 101,61 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 16870777 | MFSR | MF SR | 38 | 341,80 | 410,16 | 12 988,52 | 15 586,16 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 20 | 1 587,19 | 1 904,63 | 31 743,85 | 38 092,62 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 25 | 3 013,66 | 3 616,40 | 75 341,59 | 90 409,91 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 1 | 730,10 | 876,12 | 730,10 | 876,12 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 18721873 | MFSR | MF SR | 2 | 1 111,05 | 1 333,25 | 2 222,09 | 2 666,51 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 18719511 | MFSR | MF SR | 16 | 576,32 | 691,58 | 9 221,10 | 11 065,32 |
Oracle Service Bus - Processor Perpetual | Support pre SW | 18719511 | MFSR | MF SR | 4 | 2 651,07 | 3 181,29 | 10 604,29 | 12 725,15 |
Oracle WebLogic Suite - Processor Perpetual | Support pre SW | 18719511 | MFSR | MF SR | 4 | 5 186,85 | 6 224,22 | 20 747,41 | 24 896,89 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 16 | 1 671,10 | 2 005,32 | 26 737,56 | 32 085,07 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 | 835,55 | 1 002,66 | 20 053,14 | 24 063,77 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 | 835,5475 | 1 002,66 | 20 053,14 | 24 063,77 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 | 363,2820833 | 435,94 | 8 718,77 | 10 462,52 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 | 363,2820833 | 435,94 | 8 718,77 | 10 462,52 |
Oracle Analytics Standard Edition One or Oracle Business Intelligence Standard Edition One - Named User Plus Perpetual | Support pre SW | 18177159 | MFSR | MFSR | 9 | 87,18777778 | 104,63 | 784,69 | 941,63 |
Oracle Service Bus - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 4 | 1671,095 | 2 005,31 | 6 684,38 | 8021,26 |
Oracle WebLogic Suite - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 4 | 3269,535 | 3 923,44 | 13 078,14 | 15693,77 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 4 | 1271,485 | 1 525,78 | 5 085,94 | 6103,13 |
Oracle Analytics Standard Edition One or Oracle Business Intelligence Standard Edition One - Named User Plus Perpetual | Support pre SW | 19042319 | MFSR | MFSR | 3 | 137,6433333 | 165,17 | 412,93 | 495,52 |
Oracle Database Lifecycle Management Pack - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 17 | 825,8358824 | 991,00 | 14 039,21 | 16847,05 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 46 | 791,4267391 | 949,71 | 36 405,63 | 43686,76 |
Oracle Business Intelligence Standard Edition - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 2 | 2638,09 | 3 165,71 | 5 276,18 | 6331,42 |
Oracle OLAP - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 4 | 1582,8575 | 1 899,43 | 6 331,43 | 7597,72 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 44 | 791,4256818 | 949,71 | 34 822,73 | 41787,28 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 19474643 | MFSR | MF SR | 12 | 1658,448333 | 1 990,14 | 19 901,38 | 23881,66 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 19198936 | MFSR | MF SR | 32 | 3265,807813 | 3 918,97 | 104 505,85 | 125407,02 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 18177159 | MFSR | MF SR | 24 | 3451,178333 | 4 141,41 | 82 828,28 | 99393,94 |
Oracle Business Intelligence Server Enterprise Edition - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 1 | 3564,84 | 4 277,81 | 3 564,84 | 4277,81 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 126 | 892,2730952 | 1 070,73 | 112 426,41 | 134911,69 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 104 | 582,1786538 | 698,61 | 60 546,58 | 72655,9 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 19 | 892,6689474 | 1 071,20 | 16 960,71 | 20352,85 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 19793634 | MFSR | MF SR | 112 | 3686,668482 | 4 424,00 | 412 906,87 | 495488,24 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 12 | 3860,788333 | 4 632,95 | 46 329,46 | 55595,35 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 3 | 3860,786667 | 4 632,94 | 11 582,36 | 13898,83 |
Oracle Database Standard Edition - Named User Plus Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 10 | 57,913 | 69,50 | 579,13 | 694,96 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 8 | 7721,57625 | 9 265,89 | 61 772,61 | 74127,13 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 14187031 | MFSR | MF SR | 8 | 7721,57625 | 9 265,89 | 61 772,61 | 74127,13 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 19042319 | MFSR | MF SR | 65 | 3268,650615 | 3 922,38 | 212 462,29 | 254954,75 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 | 2168,945 | 2 602,73 | 26 027,34 | 31232,81 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 4 | 4337,89 | 5 205,47 | 17 351,56 | 20821,87 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 | 216,8958333 | 260,28 | 2 602,75 | 3123,3 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 | 216,8958333 | 260,28 | 2 602,75 | 3123,3 |
Oracle Database Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 | 173,5148 | 208,22 | 8 675,74 | 10410,89 |
Oracle Advanced Security - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 | 43,38 | 52,06 | 2 169,00 | 2602,8 |
Oracle Internet Application Server Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 | 86,7582 | 104,11 | 4 337,91 | 5205,49 |
Oracle Database Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 40 | 173,517 | 208,22 | 6 940,68 | 8328,82 |
Oracle Advanced Security - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 40 | 43,37825 | 52,05 | 1 735,13 | 2082,16 |
Oracle Database Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 10 | 173,513 | 208,22 | 1 735,13 | 2082,16 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 | 8675,780833 | 10 410,94 | 104 109,37 | 124931,24 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 | 2168,945 | 2 602,73 | 26 027,34 | 31232,81 |
Management Pack for SAP R/3 - Processor Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 12 | 216,8958333 | 260,28 | 2 602,75 | 3123,3 |
Oracle Diagnostics Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 50 | 4,337 | 5,20 | 216,85 | 260,22 |
Oracle Tuning Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 50 | 4,337 | 5,20 | 216,85 | 260,22 |
Management Pack for SAP R/3 - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 50 | 4,337 | 5,20 | 216,85 | 260,22 |
Oracle Diagnostics Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 40 | 4,336 | 5,20 | 173,44 | 208,13 |
Oracle Tuning Management Pack - Named User | Support pre SW | 3643198 | MFSR | MF SR | 40 | 4,336 | 5,20 | 173,44 | 208,13 |
Management Pack for SAP R/3 - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 20 | 4,337 | 5,20 | 86,74 | 104,09 |
Oracle Internet Application Server Enterprise Edition - Named User Perpetual | Support pre SW | 3643198 | MFSR | MF SR | 20 | 86,7595 | 104,11 | 1 735,19 | 2082,23 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 32 | 552,64125 | 663,17 | 17 684,52 | 21221,42 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 | 847,3866667 | 1 016,86 | 10 168,64 | 12202,37 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 | 368,4275 | 442,11 | 4 421,13 | 5305,36 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 32 | 3500,054063 | 4 200,06 | 112 001,73 | 134402,08 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 32 | 847,3834375 | 1 016,86 | 27 116,27 | 32539,52 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 | 1694,761667 | 2 033,71 | 20 337,14 | 24404,57 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 20678316 | MFSR | MF SR | 12 | 1105,275 | 1 326,33 | 13 263,30 | 15915,96 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 | 326,6325 | 391,96 | 5 226,12 | 6271,34 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 | 489,94875 | 587,94 | 7 839,18 | 9407,02 |
Oracle Advanced Compression - Processor Perpetual | Support pre SW | 20995955 | MFSR | MF SR | 16 | 751,255 | 901,51 | 12 020,08 | 14424,1 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 | 3102,998125 | 3 723,60 | 49 647,97 | 59577,56 |
Oracle Partitioning - Processor Perpetual | Support pre SW | 20995955 | MFSR | DataCentrum | 16 | 751,255 | 901,51 | 12 020,08 | 14424,1 |
Oracle Advanced Security - Processor Perpetual | Support pre SW | 20995955 | MFSR | MF SR | 16 | 979,89375 | 1 175,87 | 15 678,30 | 18813,96 |
Oracle Real Application Clusters - Processor Perpetual | Support pre SW | 20995955 | MFSR | MF SR | 16 | 1502,505 | 1 803,01 | 24 040,08 | 28848,1 |
Oracle Database Appliance X8-2M (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 | 0 | 0,00 | 0,00 | 0 |
Power cord: Sun Rack jumper, straight, 3 meters, C14 plug, C13 connector, 10A (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 2 | 2,08 | 2,50 | 4,16 | 4,99 |
Oracle 1/10 GbE Dual Rate SFP+ Short Range (SR) Transceiver (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 2 | 17,845 | 21,41 | 35,69 | 42,83 |
PCIe filler panel (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 2 | 0,19 | 0,23 | 0,38 | 0,46 |
Oracle Database Appliance X8-2M (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 | 2791,42 | 3 349,70 | 2 791,42 | 3349,7 |
Two 6.4 TB 2.5-inch NVMe PCIe 3.0 SSDs v2 with coral-d bracket for Oracle Database Appliance X8-2M (for factory installation) | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 | 1017,82 | 1 221,38 | 1 017,82 | 1221,38 |
Oracle Database Appliance X8-2M: model family | Support pre HW | 22801732 | MFSR | MF SR- IFP | 1 | 0 | 0,00 | 0,00 | 0 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre HW | 24181196 | MFSR | DataCentrum | 6 | 2422,075 | 2 906,49 | 14 532,45 | 17438,94 |
Datacentrum | |||||||||
Názov produktu | Typ | CSI | Evidencia licencie/HW | Názov koncového používateľa | Počet jednotiek | Jednotková cena v EUR bez DPH | Jednotková cena v EUR s DPH | Celková cena za celé obdobie do 31.12.2023 v EUR bez DPH | Celková cena za celé obdobie do 31.12.2023 v EUR s DPH |
Oracle Internet Developer Suite - Named User Plus Perpetual | Support pre SW | 3771140 | DataCentrum | DataCentrum | 1 | 1433,56 | 1 720,27 | 1 433,56 | 1720,27 |
JDeveloper - Named User Plus Perpetual | Support pre SW | 3771140 | DataCentrum | DataCentrum | 1 | 285,24 | 342,29 | 285,24 | 342,29 |
Oracle Discoverer Desktop Edition - Named User Plus Perpetual | Support pre SW | 3771140 | DataCentrum | DataCentrum | 1 | 286,68 | 344,02 | 286,68 | 344,02 |
Oracle OLAP - Processor Perpetual | Support pre SW | 15470522 | DataCentrum | DataCentrum | 4 | 4522,86 | 5 427,43 | 18 091,43 | 21709,72 |
Oracle Internet Developer Suite - Named User Plus Perpetual | Support pre SW | 15470522 | DataCentrum | DataCentrum | 1 | 1130,72 | 1 356,86 | 1 130,72 | 1356,86 |
Oracle Business Intelligence Server Enterprise Edition - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 1 | 3964,01 | 4 756,81 | 3 964,01 | 4756,81 |
Oracle Analytics Server Administrator or Oracle Business Intelligence Server Administrator - Named User Plus Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 1 | 443,82 | 532,58 | 443,82 | 532,58 |
Change Management Pack - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 3 | 267,92 | 321,50 | 803,75 | 964,5 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 8 | 1900,62 | 2 280,74 | 15 204,94 | 18245,93 |
Oracle Interactive Dashboard - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 2 | 6619,26 | 7 943,11 | 13 238,52 | 15886,22 |
Oracle Analytics Standard Edition One or Oracle Business Intelligence Standard Edition One - Named User Plus Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 7 | 91,78 | 110,14 | 642,49 | 770,99 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 3 | 382,63 | 459,16 | 1 147,89 | 1377,47 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 3 | 382,63 | 459,16 | 1 147,89 | 1377,47 |
Oracle Answers - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 2 | 6619,26 | 7 943,11 | 13 238,52 | 15886,22 |
Oracle OLAP - Processor Perpetual | Support pre SW | 17439386 | DataCentrum | DataCentrum | 2 | 1760,07 | 2 112,08 | 3 520,14 | 4224,17 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 | 417,04 | 500,45 | 1 668,15 | 2001,78 |
Oracle WebLogic Server Enterprise Edition - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 38 | 1784,68 | 2 141,62 | 67 817,96 | 81381,55 |
Oracle OLAP - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 6 | 1918,38 | 2 302,05 | 11 510,27 | 13812,32 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 | 3961,88 | 4 754,26 | 15 847,53 | 19017,04 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 | 417,04 | 500,45 | 1 668,15 | 2001,78 |
Oracle WebLogic Server Standard Edition - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 2 | 714,92 | 857,90 | 1 429,84 | 1715,81 |
Change Management Pack - Processor Perpetual | Support pre SW | 16877944 | DataCentrum | DataCentrum | 4 | 291,94 | 350,32 | 1 167,74 | 1401,29 |
Oracle Forms and Reports - Named User Plus Perpetual | Support pre SW | 16577147 | DataCentrum | DataCentrum | 20 | 97,72 | 117,27 | 1 954,47 | 2345,36 |
Oracle Diagnostics Pack - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 3 | 379,81 | 455,78 | 1 139,44 | 1367,33 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 2 | 1899,14 | 2 278,97 | 3 798,28 | 4557,94 |
Oracle Internet Application Server Enterprise Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 3 | 3798,26 | 4 557,92 | 11 394,79 | 13673,75 |
Oracle Internet Application Server Standard Edition One - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 2 | 632,43 | 758,92 | 1 264,86 | 1517,83 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 2 | 5064,42 | 6 077,30 | 10 128,84 | 12154,61 |
Oracle Database Enterprise Edition - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 5 | 5064,38 | 6 077,25 | 25 321,88 | 30386,26 |
Oracle Database Standard Edition - Named User Plus Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 10 | 37,98 | 45,58 | 379,83 | 455,8 |
Oracle Tuning Pack - Processor Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 3 | 379,81 | 455,78 | 1 139,44 | 1367,33 |
Oracle Internet Developer Suite - Named User Plus Perpetual | Support pre SW | 15915681 | DataCentrum | DataCentrum | 4 | 633,04 | 759,65 | 2 532,15 | 3038,58 |
Oracle Database Standard Edition - Processor Perpetual | Support pre SW | 18292882 | DataCentrum | DataCentrum | 2 | 1960,13 | 2 352,15 | 3 920,25 | 4704,3 |
Oracle Data Integrator Enterprise Edition - Processor Perpetual | Support pre SW | 19327941 | DataCentrum | DataCentrum | 4 | 2905,64 | 3 486,77 | 11 622,55 | 13947,06 |
Oracle Data Integrator Enterprise Edition - Processor Perpetual | Support pre SW | 19462900 | DataCentrum | DataCentrum | 4 | 2509,86 | 3 011,83 | 10 039,42 | 12047,3 |
Oracle Linux - Oracle 1-Click Ordering - Basic Support System | Support pre SW | 23612354 | DataCentrum | DataCentrum | 2 | 1087,6 | 1 305,12 | 2 175,20 | 2610,24 |
Oracle VM - Oracle 1-Click Ordering - Premier Support | Support pre SW | 23612354 | DataCentrum | DataCentrum | 4 | 1061,43 | 1 273,71 | 4 245,70 | 5094,84 |
Oracle VM - Oracle 1-Click Ordering - Extended Support System | Support pre SW | 23612354 | DataCentrum | DataCentrum | 4 | 212,28 | 254,74 | 849,13 | 1018,96 |