Contract
1 | Baggrund, formål og omfang | 1 | Background, purpose and scope |
1.1 | Nærværende driftsaftale regulerer de ydelser, som Beierholm er ansvarlig for i relation til kundens anvendelse | 1.1 | The present Operating Agreement governs the servic es for which Beierholm is responsible in relation to the |
af Beierholm BeJour Online Service. | Client’s use of Beierholm BeJour Online Service. | ||
1.2 | Omfanget af den ydelse, der leveres, er nærmere angivet i aftalebrev samt eventuelle skriftlige ændringer hertil, | 1.2 | |
men vil omfatte følgende nedenstående elementer til | to, but will include the following elements to support the | ||
understøttelse af den aftalte ydelse, jf. Aftalen. | agreed service, see the Agreement. | ||
2 | Browsere og styresystemer | 2 | BROWSERS AND OPERATING SYSTEMS |
2.1 | Beierholm BeJour Online Service er en online tjeneste. Brugen forudsætter, at Kunden gør brug af en fungerende, | 2.1 | Beierholm BeJour Online Service is an online service. Use of the service requires that the Client makes use of a |
tilstrækkelig internetforbindelse samt anvender: | functioning, sufficient Internet connection and uses: | ||
a) En internetbrowser i form af enten Microsoft Explorer, | a) an Internet browser in the form of either Microsoft | ||
Microsoft Edge, Google Chrome, Safari eller Mozilla | Explorer, Microsoft Edge, Google Chrome, Safari or | ||
Firefox i en version, der fortsat supporteres af ud | Mozilla Firefox in a version that is still supported by | ||
giveren, eller | the developer, or | ||
b) En version af Android, som Google Play fortsat tillader | b) a version of Android for which Google Play continues | ||
frigivelse af nye apps til, eller | to allow the release of new apps, or | ||
c) En version af iOS, som App Store fortsat tillader frigi | c) a version of iOS for which App Store continues to | ||
velse af nye apps til. | allow the release of new apps. | ||
3 | Adgang | 3 | Access |
3.1 | Kundens brugere logger på Beierholm BeJour Online Ser vice ved hjælp af emailadresse og password. Brugernes | 3.1 | The Client’s users log on to Beierholm BeJour Online Service using email address and password. User pass |
passwords skal behandles strengt fortroligt og må ikke | words must be kept strictly confidential and must not | ||
oplyses til andre. Såfremt Xxxxxx eller Kundens bruger | be disclosed to others. If the Client or the Client’s user | ||
bliver bevidst om eller mistænker, at tredjemand har | becomes aware of or suspects that a third party has | ||
fået kendskab til en brugers password, bør dette straks | gained access to a user password, this should be changed | ||
ændres. | immediately. | ||
3.2 | Ved aftaleindgåelse opretter Beierholm en administra torbruger for Kunden i Beierholm BeJour Online Service. | 3.2. | On conclusion of the Agreement, Beierholm creates an administrator user for the Client in Beierholm BeJour |
Administratorbrugeren administrerer øvrige af Kundens | Online Service. The administrator user manages the | ||
brugere, herunder forestår administratorbrugeren | Client’s other users, meaning, among other things, that | ||
oprettelse og nedlæggelse af brugere samt tildeling og | the administrator user is responsible for user creation | ||
ændring af adgangsrettigheder til Kundens brugere af | and deletion as well as for the granting and changing of | ||
Beierholm BeJour Online Service. Kunden er ansvarlig | access rights to the Client’s users of Beierholm BeJour | ||
for, at Kundens brugere har korrekte adgangsrettighe | Online Service. The Client is responsible for ensuring that | ||
der, eventuelt efter Beierholms anvisninger, og enhver | the Client’s users have the correct access rights, possibly | ||
brug af Beierholm BeJour Online Service, som foretages | on Beierholm’s instructions, and any use of Beierholm Be | ||
af Kundens administratorbruger eller øvrige af Kundens | Jour Online Service by the Client’s administrator user or | ||
brugere, er alene Kundens ansvar | the Client’s other users is solely the Client’s responsibility. | ||
3.3. | Kunden er berettiget til at lade andre juridiske perso ner/enheder få adgang til de i Aftalen angivne ydelser/ | 3.3 | The Client is entitled to grant other legal persons/en tities access to the services/functions specified in the |
funktioner, jf. dog pkt. 10.2. Kunden skal i så fald oprette | Agreement, see, however, clause 10.2. In such case, the |
brugernavn og password til sådanne personer, som her efter betragtes som Xxxxxxx brugere, for hvilke Kunden er ansvarlig.
4 Tilgængelighed
4.1 Inden for den primære driftstid, som er mandag til fredag kl. 08.00 16.00, tilstræber Beierholm at tje nesten er tilgængelig i minimum 99 % af den primære driftstid målt over én kalendermåned. Fra den primære driftstid fragår officielle danske helligdage samt jule aftensdag og nytårsaftensdag. Uden for den primære driftstid tilstræbes en tilgængelighed på 90% målt over én kalendermåned.
5 Sikkerhed
5.1 Beierholm skal i forbindelse med Beierholm BeJour Online Service som minimum iagttage de nedenfor anførte sik kerhedsforanstaltninger.
5.2 Beierholm skal til enhver tid have systemer og procedurer til beskyttelse af sine ydelser og de på ydelserne lagrede data mod virus, malware og hacking mv. Dette omfatter bl.a. installation og opdatering af antivirusprogrammel, ligesom driften af Beierholm BeJour Online Service er placeret bag opdaterede firewalls.
5.3 Driften af Beierholm BeJour Online Service sker til enhver tid fra duplikerede, geografisk adskilte driftslokationer.
5.4 Beierholm skal til enhver tid anvende systemer og proce durer, som sikrer, at der foretages backupkopiering af de af Kunden i Beierholm BeJour Online Service lagrede data.
Backup foretages løbende og minimum én gang dagligt. Backups gemmes i 30 dage, hvorefter de slettes. Xxxxxx xxxx foretager med jævne mellemrum test af restore af backups.
Såfremt et datatab skyldes forhold, som Beierholm er ansvarlig for, foretages restore af data fra sene
ste fungerende backup snarest muligt uden beregning for Kunden. Skyldes et datatab forhold, som Xxxxxx er ansvarlig for, foretages restore af Kundens data efter aftale og mod vederlæggelse af Beierholm på baggrund af medgået tid med de i henhold til Beierholms alminde lige timepriser.
5.5 Beierholm skal til enhver tid have beredskabsplaner med tilhørende systemer og procedurer, som sikrer, at der kan ske genetablering af driften snarest muligt, såfremt
Client must create user names and passwords for such persons, who will then be considered as the Client’s users for whom the Client is responsible.
4 Availability
4.1 Within the primary operating time, which is Monday to Friday from 8.00 to 16.00, Beierholm endeavours to ensure that the service is available for at least 99 % of the primary operating time measured over one calendar month. Official Danish holidays, 24 December and 31 December are not included in the primary operating time. Outside the primary operating time, the aim is to reach an availability of 90 % measured over one calendar month.
5 Security
5.1 In connection with Beierholm BeJour Online Service, Bei erholm must as a minimum observe the security meas ures mentioned below.
5.2 Beierholm must at all times have systems and procedures for the protection of its services and the data stored in relation to the services against viruses, malware, hacking etc. This includes, among other things, installing and updat ing antivirus software, and that the operation of Beierholm BeJour Online Service is placed behind updated firewalls.
5.3 Beierholm BeJour Online Service is at all times operat ed from duplicated, geographically separated operating facilities.
5.4 Beierholm must at all times use systems and procedures that ensure that data stored by the Client in Beierholm BeJour Online Service is backed up.
Backups are made on an ongoing basis and at least once a day. Backups are stored for 30 days, after which they are deleted. Beierholm regularly tests the restore of backups.
If loss of data is due to circumstances for which Xxxxxx xxxx is responsible, data will be restored from the most recent working backup as soon as possible, free of charge to the Client. If loss of data is due to circum stances for which the Client is responsible, the Client’s
data will be restored according to agreement and against payment to Beierholm on the basis of time spent accord ing to Beierholm’s ordinary hourly rates.
5.5 Beierholm must at all times have contingency plans with related systems and procedures to ensure that operations can be reestablished as soon as possible if
Beierholm BeJour Online Service har været udsat for brand, oversvømmelse, lynnedslag eller lignende ekstraor dinære begivenheder.
5.6 Konstaterer Beierholm en sikkerhedsbrist, som har påvirket Beierholm BeJour Online Service, skal Beierholm uden unødig forsinkelse underrette Kunden herom. I det omfang det er muligt, ledsages sådan underretning af Beierholms anbefaling af skadesbegrænsende foranstalt ninger, som det anbefales Kunden at tage. Der henvises i øvrigt til Databehandleraftalen i de tilfælde, hvor Xxxxxx xxxx er databehandler for Kunden.
5.7 Kundens interne sikkerhedspolitikker og procedurer bør tilpasses i overensstemmelse med de ydelser og funk tioner, Kunden opnår gennem Aftalen. Beierholm er ikke ansvarlig for tilstrækkeligheden og effektiviteten heraf.
Kunden skal til enhver tid sikre at opdatere anvendt pro grammel, herunder webbrowsere og styresystemer.
6 Support
6.1 I det omfang der er behov for teknisk og/eller brugssup port, tilstræbes dette at være tilgængeligt inden for den primære driftstid, jf. pkt. 4.1. Det tilstræbes, at behand ling af enhver supporthenvendelse sker inden for rimelig tid. Såfremt den tekniske og/eller brugssupport kræver involvering fra tredjepartsleverandører, kan en længere responstid forventes.
7 Udlevering af data
7.1 På Kundens begæring skal Beierholm udlevere en kopi af alle eller dele af de af Kunden i Beierholm BeJour On line Service lagrede data, herunder alle de for Kunden relevante logfiler, på et ITlæsbart medie i sædvanlige formater. Udleveringen skal ske inden for en rimelig frist under hensyn til arten og omfanget af, hvad der ønskes udleveret. Udlevering kan efter Xxxxxxx ønske ske til Kunden eller en af Kunden udpeget tredjemand, ligesom
Beierholm efter Xxxxxxx ønske medvirker til overlevering af Xxxxxxx data til tredjemand.
7.2 Udlevering af Kundens data faktureres af Beierholm på baggrund af tids og materialeforbrug i henhold til
Beierholms almindelige timepriser. Udlevering af Kundens data, kan af Beierholm betinges af, at Kunden foretager forudbetaling for det forventede arbejde i forbindelse med udlevering af Xxxxxxx data eller stiller fornøden sikkerhed herfor.
Beierholm BeJour Online Service has been exposed to fire, flooding, lightning or similar extraordinary events.
5.6 If Beierholm discovers a security breach which has affect xx Xxxxxxxxx BeJour Online Service, Beierholm must with out undue delay notify the Client of such breach. To the extent possible, such notification must be accompanied by Xxxxxxxxx’x recommendation of damage control meas ures, which the Client is recommended to take. Reference is also made to the Data Processing Agreement in cases where Beierholm is the processor for the Client.
5.7 The Client’s internal security policies and procedures should be adapted in accordance with the services and functions that the Client obtains through the Agreement. Beierholm is not responsible for their adequacy and effectiveness.
The Client must at all times ensure to update the software used, including web browsers and operating systems.
6 Support
6.1 To the extent that there is a need for technical and/or user support, the aim is to make such support available within the primary operating time, see clause 4.1. The aim is for any support incident to be handled within a reason able period of time. If the technical and/or user support requires the involvement of thirdparty suppliers, a longer response time may be expected.
7 Handover of data
7.1 At the Client’s request, Beierholm must hand over a copy of all or part of the data stored by the Client in Beierholm BeJour Online Service, including all the log files relevant to the Client, on a computerreadable medium in the usual for mats. Such handover must be made within a reasonable peri od of time, taking into account the nature and scope of the requested handover. At the Client’s request, such handover may be made to the Client or to a third party designated by the Client, and, at the Client’s request, Beierholm will partici pate in the transfer of the Client’s data to a third party.
7.2 Any handover of the Client’s data will be invoiced by Xxxxxx xxxx on the basis of time spent and material consumed ac cording to Xxxxxxxxx’x ordinary hourly rates. Beierholm may make it a condition for the handover of the Client’s data that the Client makes advance payment for the expected work in connection with the handover of the Client’s data or provides the necessary security for such work.
7.3 Såfremt udlevering af Kundens data sker i forbindelse med ophør af Aftalen eller ophør af den del af Aftalen, som omfatter Beierholm BeJour Online Service, er Beierholm herefter ikke på nogen vis ansvarlig for genetablering af Kundens data.
8 Samarbejde
8.1 Kunden og Beierholm orienterer løbende hinanden om ethvert forhold, som skønnes at have betydning for opfyldelse af Aftalen. Herunder udveksler Xxxxxx og Beierholm loyalt information, data og dokumentation i det omfang, det er relevant for Aftalens opfyldelse.
8.2 Kunden er forpligtet til at oplyse Beierholm, såfremt der måtte være specifikke krav, herunder lovkrav i Kundens branche, eller vedrørende driftsforhold i øvrigt, som har betydning for Kundens brug af Beierholm BeJour Online Service.
8.3 Kunden kan når som helst, og for egen risiko og regning, inddrage tredjemand til støtte for Kunden i forbindelse med samarbejdet eller dets ophør. Medmindre Kunden skriftligt meddeler Beierholm andet, gives sådan tred jemand adgang til samme oplysninger som Kunden selv, herunder kan tredjemand deltage i møder mv.
8.4 I det omfang Beierholm i forbindelse med samarbejdet eller dets ophør giver Xxxxxx eller tredjemand adgang til erhvervshemmeligheder eller i øvrigt fortroligt materiale eller oplysninger, kan Beierholm betinge sig, at Kunden og eller tredjemand underskriver sædvanlig fortroligheds aftale.
8.5 På Beierholms begæring skal Kunden bistå med at formidle kontakt direkte mellem Beierholm og Kundens øvrige leverandører, hvis dette er relevant for Beierholms opfyldelse af aftalen.
8.6 Beierholms ydelser efter denne bestemmelse afregnes efter medgået tid i henhold til Beierholms almindelige timepriser.
9 Ændringshåndtering
9.1 Beierholm er berettiget til at foretage opdateringer, for bedringer og ændringer i Beierholm BeJour Online Service, såfremt dette vurderes at være relevant eller nødvendigt, herunder hvor dette er nødvendigt af hensyn til ændringer i lovgivningen. Endvidere er Beierholm berettiget til at fore tage ændringer i sikkerhedsforanstaltninger, herunder sine sikkerhedsprocedurer, såfremt dette sker for at overholde
7.3 If the Client’s data is handed over in connection with the termination of the Agreement, or if the part of the Agree ment that includes Beierholm BeJour Online Service termi nates, Beierholm is in no way responsible for restoring the Client’s data.
8 Cooperation
8.1 The Client and Beierholm will regularly inform each other of any matters deemed to be of importance for the performance of the Agreement, including that the Client and Beierholm loyally exchange information, data and documentation to the extent that this is relevant for the performance of the Agreement.
8.2 The Client is obliged to inform Beierholm in case of any specific requirements, including statutory requirements in the Client’s line of business or other operating condi tions, which are important for the Client’s use xx Xxxxxx xxxx BeJour Online Service.
8.3 The Client may at any time, and at its own risk and ex pense, involve a third party in support of the Client in connection with the cooperation or its termination. Unless the Client notifies Beierholm otherwise, such third party is given access to the same information as the Client, includ ing that the third party may participate in meetings etc.
8.4 To the extent that, in connection with the cooperation or its termination, Beierholm gives the Client or a third par ty access to trade secrets or other confidential material or information, Beierholm may stipulate that the Client and/or the third party sign a standard confidentiality agreement.
8.5 At Beierholm’s request, the Client must assist in estab lishing direct contact between Beierholm and the Client’s other suppliers if this is relevant for Beierholm’s perfor mance of the Agreement.
8.6 Beierholm’s services under this provision are settled on the basis of time spent according to Xxxxxxxxx’x ordinary hourly rates.
9 Change management
9.1 Beierholm is entitled to make updates, improvements and changes in Beierholm BeJour Online Service if this is deemed to be relevant or necessary, including where this is necessary due to changes in legislation. Furthermore, Beierholm is entitled to make changes in security meas ures, including its security procedures, if this is neces sary to comply with good IT practice, including good IT
god ITskik, herunder god ITsikkerhedsskik. Såfremt det vurderes nødvendigt, kan sådanne ændringer gennemføres uden varsel, f.eks. af sikkerhedshensyn.
9.2 Ændringer, der har væsentlig betydning for Kundens brug af Beierholm BeJour Online Service, f.eks. æn dringer, som medfører, at bestemte funktionaliteter ikke længere er tilgængelige eller kræver en betydelig ændring i arbejdsgange, og som ikke kan håndteres gen nem en simpel workaround, skal af Beierholm varsles i rimelig tid. Såfremt der varsles en ændring, der har så dan væsentlig betydning for Kundens brug af Beierholm
BeJour Online Service, er Kunden berettiget til at opsige Aftalen til udløbet af sådant varsel, men har herudover ikke andre beføjelser.
9.3 Såfremt Kunden ønsker ændringer i Beierholm BeJour Online Service, herunder i de af Beierholm anvendte sik kerhedsforanstaltninger, skal Kunden orientere Beierholm om sådant ønske. Såfremt Beierholm ønsker at imøde komme Kundens ændringsønske (Beierholm kan i sådan anledning bede Kunden uddybe sit ændringsønske), frem sender Beierholm inden for rimelig tid løsningsforslag og forventet implementeringstidspunkt, ligesom Beierholm fremsender forventet pris for ændringen for Kunden.
Ved beregning af prisen tages højde for, om ændringen vil finde anvendelse for Kunden alene, flere kunder eller alle kunder, som anvender Beierholm BeJour Online Service. Beierholm er til enhver tid berettiget til at lade ændrin ger foreslået af Xxxxxx komme alle kunder, der anvender Beierholm BeJour Online Service, til gode.
10 Rettigheder til programmel, dokumentation mv.
10.1 Beierholm – eller Beierholms licensgivere – har og bevarer alle immaterielrettigheder, herunder ophavsret til Xxxxxx xxxx BeJour Online Service og de tilhørende moduler, samt dokumentation, værktøjer, funktioner og metoder, som stilles til rådighed for Kunden.
10.2 Kunden opnår ved Aftalens indgåelse en ikkeeksklusiv, uoverdragelig brugsret til Beierholm BeJour Online Ser vice i det omfang, dette er anført i Aftalen. Herunder
er de moduler til Beierholm BeJour Online Service, som fremgår af Aftalen, og senere bestillinger omfattet
af brugsretten. Brugsretten omfatter alene Kundens interne brug, jf. dog pkt. 3.3, og ophører ved Aftalens ophør.
10.3 Beierholm kan frit anvende den generelle viden og know how, der opnås i forbindelse med arbejde for Kunden, forudsat aftalt og lovpligtig fortrolighed overholdes.
security practice. If deemed necessary, such changes may be implemented without notice, for example for security reasons.
9.2 Beierholm must in reasonable time give notice of xxxxxx es which have a significant impact on the Client’s use
of Beierholm BeJour Online Service, e.g. changes which mean that certain functionalities are no longer available or require significant changes in working procedures, and which cannot be handled through a simple workaround. In the event of notice of a change which has such a sig nificant impact on the Client’s use of Beierholm BeJour Online Service, the Client is entitled to terminate the Agreement to end at the expiry of such notice, but the Client has no other remedies.
9.3 If the Client wants changes in Beierholm BeJour Online Service, including in the security measures applied by Beierholm, the Client must inform Beierholm of such wish. If Beierholm wishes to accommodate the Client’s change request (in such case, Beierholm may ask the Client to elaborate on its change request), Beierholm will forward a suggested solution and an expected implementation
date within a reasonable period of time, and Beierholm will furthermore forward the expected price of the change to the Client. When calculating the price, Beierholm will take into account whether the change will apply to the Client alone, to several clients or to all clients using Beierholm BeJour Online Service. Beierholm is at any time entitled to let changes proposed by the Client benefit all clients using Beierholm BeJour Online Service.
10 Rights to software, documentation etc.
10.1 Beierholm – or Beierholm’s licensors – has and retains any and all intellectual property rights, including copyright in Beierholm BeJour Online Service and the related modules, as well as documentation, tools, functions and methods made available to the Client.
10.2 At the conclusion of the Agreement, the Client is granted a nonexclusive, nontransferable right of use to Bei erholm BeJour Online Service to the extent specified in the Agreement. The right of use includes the modules to Beierholm BeJour Online Service stated in the Agreement
and subsequent orders. The right of use covers the Client’s internal use only, see, however, clause 3.3, and terminates on termination of the Agreement.
10.3 Beierholm is free to use the general knowledge and knowhow obtained in connection with work for the Client, provided that agreed and statutory confidentiality is observed.
11 Misligholdelse
11.1 Såfremt Beierholm måtte misligholde sine forpligtelser vedrørende Beierholm BeJour Online Service væsentligt, er Kunden berettiget til at ophæve Aftalen, medmindre Xxxxxx xxxx inden for rimelig tid, som ikke kan udgøre mindre end 14 dage fra det tidspunkt, hvor Xxxxxx har varslet ophæ velse overfor Beierholm, har foretaget afhjælpning af den pågældende misligholdelse. Som afhjælpning af misligholdel se anses bl.a. genoptagelse af mangelfri drift af Beierholm BeJour Online Service.
12 Ansvar
12.1 Kunden er selv ansvarlig for, at Kundens anvendelse af Beierholm BeJour Online Service er lovlig, og Kunden skal sikre, at Kundens administratorbruger i fornødent omfang er berettiget til på Kundens vegne at indgå bindende afta ler vedrørende Beierholm BeJour Online Service, herunder til at foretage ændringer i denne ydelse.
12.2 Beierholm er alene ansvarlig for datatab, såfremt dette måtte skyldes, at Beierholm ikke har overholdt sin forplig telse vedrørende backup, jf. pkt. 5.4.
12.3 Beierholms økonomiske ansvar reguleres, jf. Beierholms generelle forretningsbetingelsers punkt 5 om ansvars begrænsning.
13 Underleverandører
13.1 Beierholm er berettiget til at anvende underleverandører. Beierholm skal etablere rimelige procedurer og arbejds gange, der sikrer Driftsaftalens overholdelse, uanset brugen af underleverandører, herunder eventuelle under databehandlere, jf. også Bilag B Databehandleraftale.
11 Breach
11.1 If Beierholm significantly breaches its obligations regarding Beierholm BeJour Online Service, the Cli ent is entitled to terminate the Agreement, unless Beierholm has remedied the breach concerned with in a reasonable time, which cannot be less than 14 days from the date on which the Client gave notice of termination to Beierholm. Remedies for breach include
resumption of faultless operation of Beierholm BeJour Online Service.
12 Responsibility and liability
12.1 The Client is responsible for ensuring that the Client’s use of Beierholm BeJour Online Service is legal, and the Client must ensure that the Client’s administrator user is entitled, to the extent necessary, to enter into binding agreements on behalf of the Client concerning Beierholm BeJour Online Service, including making changes to this service.
12.2 Beierholm is only responsible for any loss of data if such loss is due to Beierholm not having fulfilled its obligation concerning backup, see clause 5.4.
12.3 Beierholm’s financial liability is regulated, see clause 5 of Xxxxxxxxx’x general terms of business on limitation of liability.
13 Subcontractors
13.1 Beierholm is entitled to use subcontractors. Beierholm must establish reasonable procedures and routines that ensure compliance with the Operating Agreement, regard less of the use of subcontractors, including any subpro cessors, see also Annex B, Data Processing Agreement.
These “General Terms of Business” and appendices hereto are translated from the Danish version of “Beierholms generelle forretningsbetingelser”. In the event of a discrepancy between the Danish version and a translation hereof, the Danish version will be applicable.