Job Satisfaction Among Pharmacists and Pharmacy Technicians in Community- and Hospital Pharmacies in Denmark
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Besvarelsesinformationer Titel: Jobtilfredsheden Blandt Farmaceuter og Farmakonomer i Privat- og Sygehusapoteker i Danmark Titel, engelsk: Job Satisfaction Among Pharmacists and Pharmacy Technicians in Community- and Hospital Pharmacies in Denmark Tro og love-erklæring: Ja Indeholder besvarelsen fortroligt materiale: Nej | |
UNIVERSITY OF COPENHAGEN
FA C U L T Y O F H E A L T H A N D M E D I C A L SC I E N C E S DE P AR T M E NT OF P HAR M AC Y
Job Satisfaction Among Pharmacists and Pharmacy Technicians in Community- and Hospital Pharmacies in Denmark
Master Thesis
Xxxxxxx Xxxxxx (qng397) & Xxxxxxxx Xxxxxxxx (vgs781) Supervisor: Xxxxxx Xxxxxxxx, Co-supervisor: Xxxx Xxxxxxxxx Submitted June 14th, 2024.
Preface
This Master thesis project was conducted from November 15th, 2023, to June 14th, 2024, at the University of Copenhagen and constitutes 37.5 ECTS points in total.
This Master Thesis project is divided into three independent parts: Part I, Part II, and Part III.
o Part I constitutes of the main task of the thesis, consisting of a quantitative scientific article, assessing the general levels of job satisfaction among pharmacists and pharmacy technicians (PTs) employed in community- and hospital pharmacies in Denmark.
o Part II consists of a systematic literature review exploring job satisfaction among phar- macists and PTs in community- and hospital pharmacies globally.
o Part III consists of a qualitative report investigating which factors increase job satis- faction among pharmacists and PTs working in community- and hospital pharmacies in Denmark. This report utilized statements from the questionnaire survey conducted in Part I.
The three parts are three independent reports, where Part II and III consist of two papers that support and complement the main thesis, Part I.
We would like to express our gratitude to our supervisor, Xxxxxx Xxxxxxxx, from the Social and Clinical Pharmacy Research Group, for her expert guidance, support, and valuable contri- butions throughout the project. Additionally, we would like to thank our co-supervisor Xxxx Xxxxxxxxx, Lecturer in Clinical Pharmacology, Pharmacy, and Environmental Medicine, for inputs in the start-up phase, as well as corrections and comments through the development and pilot-test of the first part of the questionnaire.
Finally, we would like to thank our family and friends for their unwavering support and en- couragement throughout this project.
University of Copenhagen, Faculty of Health and Medical Sciences Copenhagen, June 14th, 2024
Xxxxxxx Xxxxxx Xxxxxxxx Xxxxxxxx
Resume: Part I
Formål: Denne undersøgelse havde til formål at udføre en psykometrisk validering af den dan- ske version af Measure of Job Satisfaction (MJS) spørgeskemaet, og at måle jobtilfredshed blandt farmaceuter og farmakonomer ansat på privat- og sygehusapoteker i Danmark.
Metoder: Denne undersøgelse har anvendt en online tværsnitsspørgeskemaundersøgelse gen- nemført i februar 2024 blandt farmaceuter og farmakonomer på danske privat- og hospitals- apoteker. En tidligere piloteret dansk version af MJS-skalaen, bestående af 44 spørgsmål på tværs af syv underskalaer, blev anvendt til at vurdere personlig tilfredshed, tilfredshed med arbejdsbyrde, professionel støtte, uddannelse, løn, karrieremuligheder og plejestandarder. Spørgeskemaet indsamlede også sociodemografisk data. Undersøgelsen blev distribueret via e- mail og sociale medier, og indsamling af data blev foretaget via SurveyXact. Det statistiske værktøj IBM SPSS AMOS pakke version 29 blev brugt til at udføre faktoranalyse og intern konsistens, for at validere den danske version af MJS-skalaen. Deskriptiv statistik, bivariate analyser og multivariate analyser blev udført for at besvare de specifikke problemstillinger ved hjælp af IBM SPSS version 29.
Resultater: Faktoranalysen understøttede en syv-faktor struktur med god modelpasning og in- tern konsistens (Cronbachs alpha = 0,962). Ud af 695 respondenter blev 500 inkluderet i ana- lysen herunder 204 farmaceuter og 265 farmakonomer. De fleste respondenter var kvinder (88,6 %), i alderen 25-34 år (33,0 %) som arbejdede på privat apoteker (81,4 %). Den samlede jobtilfredshedsscore var 3,6 (SD = 0,61). Farmaceuter rapporterede højere tilfredshed med løn (3,4 vs. 2,8, p<0,001), fremtidsmuligheder (3,8 vs. 3,7, p=0,049) og overordnet jobtilfredshed (3,7 vs. 3,6, p=0,032) sammenlignet med farmakonomer. Medarbejdere på sygehusapoteker udviste højere tilfredshed på tværs af de fleste underskalaer sammenlignet med ansatte i private apoteker. Der blev ikke fundet signifikante forskelle i tilfredshed baseret på køn eller region, dog rapporterede yngre respondenter lavere tilfredshedsniveauer på tværs af flere underskalaer.
Konklusion: MJS udviste god pålidelighed og validitet, og kan dermed anvendes til at måle jobtilfredsheden blandt farmaceuter og farmakonomer på apoteker. Undersøgelsen fremhæver moderat jobtilfredshed blandt danske farmaceuter og farmakonomer, med signifikante for- skelle mellem jobroller og apoteksmiljøer, hvilket kræver yderligere forskning.
Resume: Part II
Formål: Denne undersøgelse havde til formål at gennemføre en systematisk litteraturgennem- gang for at identificere, gennemgå og evaluere eksisterende forskning om jobtilfredshed blandt farmaceuter og farmakonomer ansat på privat- og sygehusapoteker globalt.
Metoder: Den systematiske litteratursøgning blev udført i PubMed i perioden 1977 til 2023 for at finde relevante publikationer. Inklusionskriterierne omfattede engelsksprogede kvantita- tive tværsnitsundersøgelser, der fokuserede på jobtilfredshed blandt farmaceuter og farmako- nomer på hospitals- og privatapoteker verden over, ved brug af validerede spørgeskemaer.
Resultater: Litteratursøgningen gav 96 artikler fra 26 forskellige lande på tværs af 6 verdens- regioner, hvilket gav et omfattende overblik over jobtilfredshed blandt professionelle apoteks- ansatte. Disse verdensregioner inkluderede Oceanien, Afrika, Asien, Europa, Mellemøsten og Nordamerika. Undersøgelserne undersøgte forskellige dimensioner af jobtilfredshed blandt farmaceuter og farmakonomer og fremhævede effekten af faktorer som arbejdsbyrde, løn, pro- fessionelle relationer og muligheder for karrierefremgang. Der blev observeret geografiske va- riationer i jobtilfredshedsniveauer, hvor vestlige lande generelt rapporterede højere tilfreds- hedsniveauer sammenlignet med regioner som Mellemøsten og Afrika.
Konklusion: Denne systematiske gennemgang fremhævede nøglefaktorer, der påvirker jobtil- fredsheden blandt farmaceuter og farmakonomer på privat- og hospitalsapoteker over hele ver- den. Forståelse af disse elementer gør det muligt for sundhedsorganisationer at implementere strategier til at forbedre forholdene på apotekerne og understøtte apoteksprofessionelles trivsel. Yderligere forskning er afgørende for at udvikle evidensbaserede interventioner, der øger ar- bejdsglæden, fremmer fastholdelse og forbedrer sundhedsydelser globalt.
Resume: Part III
Formål: Undersøgelsen havde til formål at undersøge, hvilke faktorer der øger arbejdsglæden blandt farmaceuter og farmakonomer på private- og sygehusapoteker i Danmark.
Xxxxxxx: Denne rapport brugte udsagn fra spørgeskemaundersøgelsen, der blev gennemført i Part I af dette specialeprojekt. Kodninger og tematisk analyse blev brugt til at analysere udsagn fra spørgeskemaet. Purposive sampling blev benyttet til at indsamle data fra spørgeskemaske- maundersøgelsen samt til at rekruttere interviewpersoner til validerende interviews. Relevante citater fra interviewene blev kategoriseret under de på forhånd definerede temaer.
Resultater: Den tematiske analyse af 322 indsamlede udsagn resulterede i otte forskellige ko- der og tre hovedtemaer: Sociale forhold, Faglige forhold og Strukturelle forhold. Disse afspej- ler de hovedområder, der påvirker og øger medarbejdernes jobtilfredshed på apoteket. Resul- taterne fra de validerende interviews stemte overens med udsagnene præsenteret i spørgeske- maets kommentarsektion, og viste væsentlig overensstemmelse med de tre identificerede te- maer. Med anvendelsen af Xxxxxxxxx to-faktor teori blev temaet sociale forhold identificeret som en motivationsfaktor, hvilket fremhævede vigtigheden af gode relationer til kolleger og engageret ledelse. Det andet tema, faglige forhold, blev identificeret som en motivationsfaktor, der understreger vigtigheden af faglig udvikling og anerkendelse. Endelig blev temaet struktu- relle forhold, som omfatter løn, personale og vagtplaner, identificeret som en hygiejnefaktor, der omhandler faktorer, der kan føre til jobtilfredshed.
Konklusion: Ved at kombinere resultaterne fra denne undersøgelse med Herzbergs to-faktor- teori bliver det tydeligt, at både hygiejne- og motivationsfaktorer påvirker farmaceuters og farmakonomers jobtilfredshed på danske apoteker. Alle tre temaer skal overvejes for at skabe et mere tilfredsstillende og motiverende arbejdsmiljø, hvilket kan føre til bedre overordnet præstation og øget arbejdsglæde.
Abbreviations:
AGFI: Adjusted Goodness-of-Fit statistic α: Alpha
ANOVA: Analysis Of Variance CFA: Confirmatory Factor Analysis CFI: Comparative Fit Index
CI: Confidence Interval
GFI: Goodness-of-Fit statistic
MJS: Measure of Job Satisfaction Questionnaire N: Frequencies
PNFI: Parsimonious Normed Fit Index PT(s): Pharmacy Technician(s)
RMR: Root Mean Square Residual
RMSEA: Root Mean Square Error of Approximation SD: Standard Deviation
SEM: Structural Equation Modeling
SPSS: Statistical Package for Social Sciences TLI: Xxxxxx-Xxxxx Index
Table of content
PART I
ARTICLE FRONT PAGE 9
ABSTRACT 10
1. INTRODUCTION 11
2. AIM 13
3. METHODS 14
3.1 Setting 14
3.2 Study Design 14
3.3 Data collection methods 14
3.4 Sample Characteristics 16
3.5 Survey Administration 17
3.6 Ethical Considerations 18
3.7 Statistical Analysis 18
4. RESULTS 19
4.1 Confirmatory Factor Analysis 19
4.2 Internal Consistency 21
4.3 Demographic information and other characteristics of the study participants 21
4.4 Overall job satisfaction and the subscales 23
4.5 Job satisfaction among pharmacists vs. PTs 24
4.6 Job satisfaction among community pharmacies vs. hospital pharmacies 24
4.7 Job satisfaction across the respondents’ demographic variables 25
5. DISCUSSION 27
5.1 CONSTRUCT VALIDITY (CFA) 27
5.2 Internal Consistency 29
5.3 Overall job satisfaction and the subscales 30
5.4 Job satisfaction among pharmacists vs. PTs 31
5.5 Job satisfaction among pharmacy professionals working at community- vs. hospital pharmacies 32
5.6 Job satisfaction among respondents’ demographic variables 34
5.7 Strengths and Limitations 35
6. CONCLUSION 37
7. REFERENCES 39
8. APPENDIX 43
8.1 The Final & Distributed Danish Questionnaire 43
8.2 Significant differences in age groups 49
PART II
ABSTRACT 52
1. AIM 53
2. METHODS 53
2.1 Data collection 53
2.2 Eligibility Criteria 54
2.3 Literature Selection 55
3. RESULTS 57
Research Trends in Job Satisfaction 57
OCEANIA (2 ARTICLES) 59
AFRICA (4 ARTICLES) 60
ASIA (12 ARTICLES) 61
EUROPE (9 ARTICLES) 63
MIDDLE EAST (16 ARTICLES) 64
NORTH AMERICA (52 ARTICLES) 65
4. REFLECTIONS 66
Research Trends in Job Satisfaction 66
Job satisfaction across countries 68
5. CONCLUSION 69
6. REFERENCES 70
7. APPENDIX 74
7.1 Further processing of the final included articles 74
PART III
ABSTRACT 88
1. FORMÅL 89
2. METODE 89
2.1 Dataindsamling 89
2.2 Dataanalyse 91
3. RESULTATER 91
Tema 1: Sociale forhold 92
Tema 2: Faglige forhold 93
Tema 3: Struktur og organisering af arbejdet 95
4. REFLEKSION 96
5. KONKLUSION 98
6. REFERENCER 98
7. APPENDIX 99
7.1 Interview guide 99
7.2 Kvalitativ Analyse 100
7.3 Transskribering 105
Part I
Job Satisfaction Among Pharmacists and Pharmacy Technicians in Community- and Hospital
Pharmacies in Denmark:
A quantitative cross-sectional study
Scientific Article
Xxxxxxxx Xxxxxxxx Xxxxxxx Xxxxxx Xxxxxx Xxxxxxxx Xxxx Xxxxxxxxx
Correspondance to
Xxxxxxxx Xxxxxxxx, xxxxxxxx.xxxxxxxx@xxxx.xx.xx & Xxxxxxx Xxxxxx, xxxxxxx.xxxxxx@xxxx.xx.xx MScPharm
University of Copenhagen
DK-2100 Copenhagen, Denmark
Abstract
Objectives: The aim of this study was to perform a psychometric validation of the Danish version of the Measure of Job Satisfaction Questionnaire (MJS) and to assess the levels of job satisfaction among pharmacists and pharmacy technicians (PTs) employed in community- and hospital pharmacies in Denmark.
Methods: This study used a cross-sectional online questionnaire survey conducted in February 2024 among pharmacists and PTs in Danish community- and hospital pharmacies. A pretested Danish version of the MJS scale, comprising 44 questions across seven subscales, was used to assess personal satisfaction, satisfaction with workload, professional support, training, pay- ment, career prospects, and standards of care. The questionnaire also collected socio-demo- graphic data. The survey was distributed via email and social media, and data collection was managed through SurveyXact. The statistical tool IBM SPSS AMOS package version 29 was used to compute Confirmatory factor analysis (CFA) and Internal Consistency, to validate the Danish version of the MJS scale. Descriptive statistics, bivariate analyses, and multivariate analyses were performed to address the specific research questions, using the statistical tool IBM SPSS version 29.
Results: CFA supported a seven-factor structure with good model fit and internal consistency (Cronbach’s alpha = 0.962). Out of 695 respondents, 500 were included in the analysis, with 204 pharmacists and 265 PTs. Most respondents were female (88.6%), aged 25-34 years (33.0%), and worked in community pharmacies (81.4%). The overall job satisfaction score was
3.6 (SD = 0.61). Pharmacists reported higher satisfaction with pay (3.4 vs. 2.8, p<0.001), pro- spects (3.8 vs. 3.7, p=0.049), and overall satisfaction (3.7 vs. 3.6, p=0.032) compared to PTs. Hospital pharmacy employees showed higher satisfaction across most subscales compared to community pharmacy employees. No significant differences in satisfaction were found based on gender or region, however younger respondents reported lower satisfaction levels across several subscales.
Conclusion: The MJS possess good reliability and validity and can be used to measure job satisfaction levels among pharmacists and PTs. The study highlights moderate job satisfac- tion levels among Danish pharmacists and PTs, with significant differences observed between job roles and pharmacy settings. This needs to be further addressed and investigated.
1. Introduction
Job satisfaction is a person’s overall evaluation of their job as favorable or unfavorable. It re- flects an attitude toward one’s job and hence includes affect, cognitions, and behavioral tenden- cies (1). It is a multidimensional response towards work and workplace environment, and it depends on many factors. Job satisfaction can affect the behavior of employees, which, in turn, affects organizational functioning (2). According to the Herzberg two-factor theory on motiva- tion, job satisfaction consists of two dimensions. “Satisfiers” (motivators) which are the char- acteristics that are important for, and lead to job satisfaction, while “dissatisfiers” (hygiene factors) are characteristics that lead to job dissatisfactions (3). In line with the theory, satisfiers are those characteristics that foster the individual’s needs for self-actualization and professional self-realization. Performing interesting and important work, job responsibility and advance- ment are some of the most important factors. However, job dissatisfaction factors are associated with one’s work environment such as company policy and administration that promote work ineffectiveness, as well as incompetent supervision, salary, and lack of recognition and achievement (3). Xxxxxxxx used this model to explain that an individual at work can be satisfied and dissatisfied at the same time, as these two sets of factors work in separate sequences (4).
One way to measure these satisfiers and dissatisfiers in employees is by using instruments that assess job satisfaction. For over 40 years, research on job satisfaction has utilized various types of instruments, including global and multidimensional scales, single-item and multi-item measures, and tools designed for both general job contexts and specific workforces (5). In this study, the Measure of Job Satisfaction Questionnaire (MJS) instrument was used. The scale was originally designed to measure the morale of community nurses in England (6). A study investigating instruments with adequate reliability and validity for use as evaluative tools in hospital environments found seven instruments that met the psychometric quality criteria (5). Out of the seven instruments the MJS included most of the work factors that is considered necessary for good content validity. Another advantage of the MJS scale is the response format, as employees are explicitly asked to rate job satisfaction (5).
Pharmacists and pharmacy technicians (PTs) play a crucial role in the functioning of pharma- cies, ensuring that patients receive safe and effective medication therapy. Together, they pro- mote medication safety and improve patient outcomes. As a result of a rapid change in health care delivery, the pharmacist profession is experiencing significant growth and development.
Traditionally, pharmacy was regarded as a transitional discipline between the health and chem- ical sciences and as a profession charged with ensuring the safe use of medication (7). Signifi- cant changes have occurred within the profession of pharmacy in the past few decades. The response of the profession has been a movement toward a more patient-oriented, clinical role for pharmacists (8). PTs have traditionally worked alongside pharmacists in community- and hospital settings. Described as ‘a vital part of the pharmacy team’, their primary role has been the preparation and supply of medicines and healthcare products, often with additional advice and guidance (9).
In 2015, the Danish pharmacy law changed with the objective of developing and maintaining the community pharmacies and the health care system. A change in the law increased the com- petition between pharmacies, as the new regulation made it possible for every community phar- macy owner to open a maximum of seven branches (10). This was done to achieve an increased patient accessibility to the pharmacies. The heightened competition resulted in pharmacies ex- tending their opening hours significantly, thus providing citizens with better service. The al- tered competitive conditions have also affected employees, who now must cover longer open- ing hours and work more frequently on weekends (10).
Over the past decade, the number of pharmacists and PTs in Danish hospital pharmacies has increased by approximately 50 percent. This growth reflects the growing demand for their ex- pertise within Danish hospitals, where there is an increasing emphasis on optimizing the use of various professional skills. As a result, pharmacists and PTs now play a more direct role in patient care, supporting hospital healthcare staff while also enhancing the quality of patient- centered services (11).
Job satisfaction among pharmacists and PTs is a researched topic worldwide and varies signif- icantly across different regions of the world, influenced by factors such as working conditions, leadership styles, benefits, and organizational roles. In Vietnam, a high percentage of hospital pharmacists (80.4%) reported job satisfaction (12). Similarly, in Canada, hospital pharmacists reported a general satisfaction with their jobs (13). In the USA, PTs in ambulatory care settings showed strong job satisfaction (14). In Zambia, pharmacists in private community pharmacies reported higher job satisfaction than their public sector counterparts (15). However, in Saudi Arabia, less than a quarter of pharmacists expressed job satisfaction (16). The different studies highlight the different levels of job satisfaction worldwide, with varied factors affecting job
satisfaction among pharmacy professionals. This underscores the need to address issues that might lead to job dissatisfaction.
In Denmark, one study found that Danish community pharmacists exhibit strong professional pride in their work; however, they tend to rate their psychosocial work environment lower than the national average for Danish employees (17). Another study found that across all psychoso- cial dimensions, community PTs experience a statistically significantly poorer psychosocial work environment compared to the national average for Danish employees (18). No previous Danish studies have investigated hospital pharmacists’ and PTs’ job satisfaction, nor compared the two work settings (community vs. hospital) and professions (pharmacists vs. PTs). Hence, this study seeks to investigate and offer a detailed examination of job satisfaction among phar- macists and PTs working in community- and hospital pharmacies across Denmark, which will give good opportunities for the pharmacies and policymakers to take corrective action based on the information generated.
2. Aim
The study aimed to achieve several objectives:
1) To perform a comprehensive psychometric validation of the Danish version of the MJS scale.
2) To assess the general levels of job satisfaction among pharmacists and PTs employed in both community- and hospital pharmacies across Denmark.
3) To undertake comparative analyses focusing on:
a) Job satisfaction levels between pharmacists and PTs working in hospital- and community pharmacies.
b) Job satisfaction levels among pharmacists and PTs working in hospital pharma- cies compared to those working in community pharmacies.
c) Job satisfaction levels among pharmacists and PTs working in hospital- and community pharmacies across various demographic variables such as regions, gender, and age groups.
3. Methods
3.1 Setting
In Denmark, there are two primary types of pharmacies: pharmacies in the primary sector and pharmacies in the secondary sector. Primary sector pharmacies, also referred to as community pharmacies, are driven by a pharmacist who holds an authorization from the state to operate the pharmacy. Prices and regulation on medication are regulated by the Danish authorities. Pharmacies in the Danish secondary sector are hospital pharmacies which are managed by the country’s five regions and financed by the state (19). The pharmaceutical Association’s annual reference book on the primary sector revealed that in 2022, there were a total of 524 community pharmacies and 184 pharmacy owners in Denmark (20,21). Additionally, there were a total of 2069 PTs and 874 pharmacists employed in Danish community pharmacies (21). In 2023 there were 8 hospital pharmacies in Denmark: five in Jutland, two in Funen and one in Zealand with a total of 176 pharmacists and 488 PTs (11).
Community pharmacies provide several services. Their main tasks are to dispense prescriptions and to assist customers with medication-related questions. They also offer services such as medication consultations for citizens diagnosed with new chronic illnesses, packaging assis- tance for those who need help with medication dosing and collect leftover medication from citizens to name a few (22). In hospital pharmacies, pharmacists and PTs mainly work in the clinical pharmacy department. The clinical pharmacy departments offer their services to other departments of the hospital, which purchase their services. This may include medication ser- vices and medication reviews for the patients. Furthermore, they address issues related to ra- tional pharmacotherapy, answer professional and clinical questions, develop guidelines, and provide education (11).
3.2 Study Design
An anonymous cross-sectional online questionnaire survey was conducted among pharmacists and PTs in Danish community- and hospital pharmacies in February 2024.
3.3 Data collection methods
3.3.1 Questionnaire instrument
The English version of the MJS scale was developed and validated in connection with a longi- tudinal study assessing job satisfaction among community nurses in the UK (6). The English version was recently translated to Danish and cognitively debriefed to be used in a study, that evaluated a mentalizing education program for the community pharmacy workforce in Den- mark (23). The MJS scale consists of 44 questions with the first 43 items forming seven sub- scales: 1) personal satisfaction, 2) satisfaction with workload, 3) satisfaction with professional support, 4) satisfaction with training, 5) satisfaction with pay, 6) satisfaction with prospects, 7) satisfaction with standards of care. The last item covers general satisfaction. Using a 5-point Likert scale, respondents can rate their agreement with the statements. The scale is scored from very satisfied (5), satisfied (4), neither satisfied nor dissatisfied (3), unsatisfied (2) and very unsatisfied (1) (6,23).
In this study, the pretested Danish MJS scale was used to gather the data. The final question- naire used in this study was divided into two distinct sections. The first section, which was developed and pilot-tested specifically for this study, covered socio-demographic characteris- tics (gender, age, profession, workplace setting (hospital- and community pharmacy), work location (region), and weekly working hours and type of employment (permanent vs. tempo- rary contract)). Additionally, hospital employees were asked if they had patient-specific tasks. Those who did not, would not receive MJS questions related to patient care. The second section contained the Danish version of the MJS scale, which measured job satisfaction across the 7 subscales (see Appendix 8.1).
3.3.2 Pilot testing
A pilot test was conducted to evaluate the comprehension and functionality of the questionnaire in SurveyXact. Since the Danish MJS scale had already been piloted in the previous Danish mentalization study (23), this part of the questionnaire did not require further piloting. There- fore, the focus of the pilot test was on the first part of the questionnaire, which included the newly added socio-demographic questions.
Initially, two additional questions were added to the questionnaire within the section related to demographic characteristics of the participants. These questions aimed to identify in which pharmacy sectors and Danish regions the participants were employed. Furthermore, the ques- tionnaire ended with a brief description that invited participants to freely express their views on the factors that contributed to job satisfaction within their pharmacy roles. The questions,
and the brief description, were piloted by using a convenient sample, which included two com- munity pharmacists, one hospital pharmacist, and one community PT. The electronic pilot test was conducted in February 2024, with the help of participants recruited from the professional network of the researchers. Based on the feedback received from the participants, it was con- cluded that the added elements to the questionnaire were easily understandable and relevant for pharmacists and PTs, for whom the survey was intended.
After the inclusion of the three elements, it was later recognized that an additional four ques- tions, which was added to the demographic section of the questionnaire after the initial pilot testing phase, had not been individually pilot tested. These were questions regarding profession title, type of employment, amount of weekly working hours, and whether their daily work in- cluded patient specific clinical pharmacy tasks. All questions - including both initial and newly added questions – were incorporated into the survey-system SurveyXact, and the entire ques- tionnaire was pilot tested as a complete unit. This comprehensive pilot test assessed both the content and technical aspects of the survey on the SurveyXact platform, ensuring the effective- ness and functionality of the questionnaire before its final implementation. The final question- naire was pilot tested on a convenience sample of four pharmacists and two associate professors and distributed electronically to the participants’ email addresses in February 2024. One of which was a pharmacist working in a hospital pharmacy, one pharmacist working in a commu- nity pharmacy, and two associate professors working in the Department of Pharmacy at the University of Copenhagen and the Department of Public Health at the University of Southern Denmark, respectively. Based on the feedback received through the pilot test, minor modifica- tions and rephrasing were made to the final survey. Particularly, in the second section of the questionnaire, namely the MJS questions, changes were implemented to replace the terms "cus- tomers/citizens" with "patients", for the hospital employee respondents. This adjustment was made to align with the terminology commonly used in hospital pharmacy settings.
3.4 Sample Characteristics
Pharmacists and PTs working in hospital- and community pharmacies in Denmark, were the target population. Purposeful sampling was used as participants were selected based on specific characteristics. When deliberately distributing the questionnaire to each pharmacy in Denmark, the goal was to specifically target the groups of pharmacists and PTs that were deemed relevant
to the study objectives. The exclusion criteria were all pharmacists and PTs who were not em- ployed in any of the community- and/or hospital pharmacies in Denmark and pharmacists and PTs who were employed in both community- and hospital pharmacies. Additionally, hospital pharmacists and -PTs who were not involved in tasks requiring patient specific activities, were also excluded from the analysis. Lastly, missing answers were also excluded from the data analysis.
Regarding the sample size, this study adhered to the rule of thumb recommending a minimum of 10 respondents for each item on the scale, which gives a total of 440 samples (24).
3.5 Survey Administration
A comprehensive list of all community pharmacies in all regions of Denmark and e-mail ad- dresses to each pharmacy was compiled through the website of The Association of Danish Pharmacies (25). Additionally, a list of hospital pharmacies in all regions of Denmark was compiled from online lists obtained from the wholesaler “Amgros” and the websites from each respective hospital pharmacy. All of which were included in the distribution of the question- naire via email. Furthermore, the questionnaire was distributed through four Facebook-groups intended for pharmacists and PTs in Denmark. Two of these groups were exclusively for PTs, with 2,400 and 899 members respectively, while another was specifically for pharmacists, hav- ing 1,400 members. Additionally, there was a group open to all pharmacists and PTs interested in research, with 380 members.
Through a contact person in the trade union “Pharmadanmark”, the survey was distributed via direct mail to its members. Furthermore, information on this study was included to members of Pharmadanmark in their electronic newsletter. The survey was additionally distributed to the pharmacists and PTs at the clinical pharmacy department at Aarhus University Hospital through a contact person.
An introductory page with an explanation of the study goal, information about anonymity and the researcher’s intentions, along with a survey link, was distributed via email and Facebook posts. Each pharmacy was emailed the study description and questionnaire twice, with a one- week interval between distribution waves from February 27th to March 13th, 2024. The same
procedure was followed for the Facebook posts. The data collection was conducted using the online survey system, SurveyXact.
3.6 Ethical Considerations
All participants invited to participate were informed about the study. Explicit consent was ob- tained, with a consent form presented as the first question of the questionnaire, indicating vol- untary participation, and assuring anonymity of responses in accordance with the General Data Protection Regulation in the EU. Participants who agreed to take part were then directed to the questionnaire.
Additionally, given the limited number of hospital pharmacies in Denmark, hospital-employed pharmacists and PTs were concerned about their anonymity when asked about their working region. As a result, hospital pharmacy employees were provided with the option to skip this question for their comfort and security. This approach was adopted to mitigate the risk of work- place identification.
3.7 Statistical Analysis
3.7.1 MJS Validation of MJS Analysis
For this study, the Danish version of the MJS scale was validated. Hereby, the factor structure was assessed through confirmatory factor analysis (CFA). CFA, a component of structural equation modeling (SEM), served to assess the degree to which the observed variables accu- rately reflected a set of underlying theoretical constructs. In this study, CFA was conducted in alignment with the theoretical model, encompassing 43 items distributed across 7 latent factors. The analysis included an assessment of factor loadings and correlations between factors through CFA modeling. Additionally, various model fit reference values were examined, in- cluding the Comparative Fit Index (CFI), Tucker-Lewis Index (TLI), Root Mean Square Error of Approximation (RMSEA), Goodness-of-Fit statistic (GFI), Adjusted Goodness-of-Fit sta- tistic (AGFI), Root Mean Square Residual (RMR), and Parsimonious Normed Fit Index (PNFI) (26,27).
Internal consistency reliability was assessed by calculating Cronbach’s alpha (α) for each sub- scale and for the overall scale (28). Analyses were conducted using the IBM Statistical Package for Social Sciences (SPSS) Amos package version 29.
3.7.2 Other Analyses
Frequencies (N) and distribution (%) were used to present categorical variables such as gender, profession, workplace setting etc. Whereas means and standard deviation (SD) were used to present continuous variables, such as job satisfaction. Since the continuous variables exhibited a distribution resembling that of a normal distribution based on the visual histogram analysis, it was concluded that the scale follows a normal distribution. Consequently, parametric statis- tics were employed to explore the relationship between demographic data and job satisfaction in subsequent analyses. T-tests were utilized to compare the mean scores between pharmacists and PTs and between employees in community- and hospital pharmacies across the seven MJS- subscales and the last item concerning general satisfaction. Moreover, t-tests were performed to compare the mean values between gender across the seven MJS-subscales and the last item. A p-value <0.05 was considered statistically significant.
Furthermore, the associations between the six age groups of respondents, the seven MJS-sub- scales and the last item were examined using analysis of variance (ANOVA). This was fol- lowed by Xxxxxxxxxx post-hoc test to delineate differences in detail across the various age groups, focusing on pairwise comparisons. Moreover, 95% confidence interval (CI) range was used for visualization of the age-group data for each MJS-subscale. Additionally, ANOVA tests were performed to analyze the associations between the five regions and the seven MJS- subscales and the last item.
The data was entered into SPSS version 29 for the analysis.
4. Results
4.1 Confirmatory Factor Analysis
A total of 500 responses were used for the CFA, which was conducted on all 43 MJS items using the seven predetermined subscales. The model fit was assessed. Table 5 shows the cal- culated and desired model fit values. CFA revealed an acceptable seven-factor construct (GFI
= 0.766, AGFI = 0.736, NFI = 0.805, TLI = 0.838, CFI = 0.982, RMSEA = 0.073, RMR =
0.087, p < 0.001) (Table 5).
Table 5 – Confirmatory factor analysis (CFA) fit indexes for the Danish translation of the MJS scale with indicators of good fit according to references (26,27).
Chi- | p-value | GFI | AGFI | NFI | TLI | CFI | RMSEA | RMR | |
Square | |||||||||
Danish MJS-scale | 77.268 | 0.001 | 0.766 | 0.736 | 0.805 | 0.838 | 0.982 | 0.073 | 0.087 |
Good fit (26,27) | <0.05 | ≥0.95 | ≥0.90 | ≥0.95 | ≥0.95 | ≥0.90 | <0.08 | <0.08 |
GFI = Goodness of Fit, AGFI = Adjusted goodness of Fit, NFI = Normed Fit Index, TLI = Xxxxxx Xxxxx Index, CFI = Com- parative Fit Index, RMSEA=Root Mean Square Error of Approximation, RMR=Root Mean Square Residual
Figure 2 presents the results of the CFA model showing the regression weights and correlations (N=500). The CFA factor loadings for all items ranged from 0.44 to 0.91, with most of the items exceeding 0.7, which represents good associations within the subscales. The correlations between the 7 subscales ranged from 0.31 to 0.81, which is mainly under 0.8, indicating a good correlation between the subscales (26).
Figure 2 - Confirmatory factor analysis (CFA) model showing the factor loadings and covariance for the Danish translation of the MJS scale. F_personal: Personal satisfaction, F_workload: Satisfaction with workload, F_Support: Satisfaction with
professional support, F_training: Satisfaction with training, F_pay: Satisfaction with pay, F_prospect: Satisfaction with pro- spects, F_standards: Satisfaction with standards of care.
4.2 Internal Consistency
The internal consistency reliability Cronbach’s α for the entire MJS-scale was 0.962, which is an excellent value (28). Additionally, internal consistency for the individual subscales was also good, with the following Cronbach’s α value range 0.764 to 0.935 for the subscales (28).
The validity and reliability of the questionnaire provide a solid foundation for conducting fur- ther analyses on the data, as the variables are estimated valid and reliable.
4.3 Demographic information and other characteristics of the study participants
A total of 695 respondents completed the questionnaire and 500 of the responses were used for further analysis. Based on the presented data (table 1), the majority of the respondents were female (88.6%), with male participants comprising only 11.2%. The largest age group fell be- tween 25-34 years old (33.0%) followed by those aged 35-44 years (26.8%). Most respondents were PTs (53.0%) followed by pharmacists (40.8%). A small portion of the respondents con- sisted of PT- and pharmacy students (6.2%) who were included in the data analysis. A majority of the respondents were employed in community pharmacies (81.4%) with 17.2% working in hospital pharmacies. A small percentage worked in both community- and hospital pharmacies (1.4%). More than a quarter of respondents resided in Central Region Denmark (25.8%). The other respondents resided in the Capital region of Denmark (25.0%), Region of Southern Den- mark (22.6%), Region Zealand (14.0%) and North Denmark Region (10.8%). The highest oc- cupation type reported was full-time (51.4%), followed by part-time working between 21-26 hours weekly (43.6%).
Table 1: Socio-demographic characteristics of pharmacists, PTs and students working in pharmacies in Denmark, 2024 (n = 500)
Frequency (N=500) | Percentage (%) | |
Gender | ||
Male | 56 | 11.2 |
Female | 443 | 88.6 |
Not provided/other | 3 | 0.2 |
Respondent age range < 00 00-00 00-00 00-00 00-00 > 65 | 00 000 000 00 00 00 | 4.0 33.0 26.8 19.0 14.2 3.0 |
Profession Pharmacy technician Pharmacist Pharmacy technician student Pharmacy student | 265 204 28 3 | 53.0 40.8 5.6 0.6 |
Workplace setting Community pharmacy Hospital pharmacy Community- and hospital pharmacy | 407 86 7 | 81.4 17.2 1.4 |
Danish region Capital Region of Denmark Region Zealand Region of Southern Denmark Central Denmark region North Denmark Region Several regions Other a Missing b | 125 70 113 129 54 2 1 6 | 25.0 14.0 22.6 25.8 10.8 0.4 0.2 1.2 |
Type of employment Permanent employment | 477 | 95.4 |
Temporary employment Other | 20 3 | 4.0 0.6 |
Average weekly working hours | ||
1-10 | 11 | 2.2 |
11-20 | 14 | 2.8 |
21-36 | 218 | 43.6 |
>/_ 37 (full time) | 257 | 51.4 |
Note: a: Including the Faroe Islands
b: Hospital pharmacists due to anonymity
4.4 Overall job satisfaction and the subscales
The data presented in table 2 shows the satisfaction level of the subscales and the overall job satisfaction from the study participants. The overall job satisfaction score was 3.6 (SD = 0.61), indicating a moderate level of job satisfaction among the respondents. Further analysis revealed that within the 7 other subscales, satisfaction levels ranged between 3.0-3.9, with satisfaction with pay being at the lower end and satisfaction with professional support and standards of care being at the higher end of the scale range.
Table 2: General job satisfaction among pharmacists, PTs, and students (N=500) across the 7 subscales and the last item. The scale ranges from 1-5 where 1 is considered “very unsatisfied” and 5 is considered “very satisfied”.
Mean value (SD) | |
Personal satisfaction | 3.7 (0.78) |
Satisfaction with workload | 3.2 (0.83) |
Satisfaction with professional support | 3.9 (0.72) |
Satisfaction with training | 3.4 (0.74) |
Satisfaction with pay | 3.0 (1.01) |
Satisfaction with prospects | 3.7 (0.65) |
Satisfaction with standards of care | 3.9 (0.70) |
Overall job satisfaction | 3.6 (0.61) |
4.5 Job satisfaction among pharmacists vs. PTs
Comparative analyses revealed significant differences in job satisfaction between pharmacists and PTs (Table 3). Pharmacists reported higher levels of satisfaction with pay (3.4 vs. 2.8, p<0.001), prospects (3.8 vs. 3.7, p=0.049), and overall satisfaction (3.7 vs. 3.6, p=0.032) com- pared to PTs.
Table 3: Mean scores for job satisfaction statements among pharmacists (N=204) and PTs (N=265) across 7 subscales and the final Item, ranging from 1-5, with Comparisons (Independent Variable t-test). A p-value of <0.05 is considered statistically significant.
Pharmacists Mean (SD) | PTs Mean (SD) | P-value (two-sided) | |
Personal satisfaction | 3.8 (0.82) | 3.7 (0.76) | 0.365 |
Satisfaction with workload | 3.2 (0.84) | 3.3 (0.83) | 0.794 |
Satisfaction with professional sup- | 4.0 (0.72) | 3.9 (0.74) | 0.121 |
port Satisfaction with training | 3.5 (0.8) | 3.4 (0.70) | 0.067 |
Satisfaction with pay | 3.4 (0.93) | 2.8 (0.96) | <0.001 * |
Satisfaction with prospects | 3.8 (0.67) | 3.7 (0.64) | 0.049 * |
Satisfaction with standards of care | 3.9 (0.70) | 3.9 (0.71) | 0.479 |
Overall job satisfaction | 3.7 (0.62) | 3.6 (0.61) | 0.032 * |
Note: * Score significantly different |
4.6 Job satisfaction among community pharmacies vs. hospital pharmacies
Generally, hospital pharmacy employees exhibited higher job satisfaction levels compared to community pharmacy employees, as demonstrated in table 4. Hospital pharmacies scored higher in personal satisfaction (4.1 vs. 3.7, p<0.001), workload satisfaction (3.8 vs. 3.1, p<0.001), professional support (4.1 vs. 3.9, p=0.121), standards of care (4.1 vs. 3.8, p<0.001), and overall satisfaction (3.8 vs. 3.6, p<0.001) compared to community pharmacies. However, pharmacists and PTs at community pharmacies scored higher in satisfaction with prospects (3.8 vs. 3.6, p=0.015) and training (3.5 vs. 3.2, p=0.002).
Notably, there was no significant difference in satisfaction with pay between hospital- and community pharmacies.
Table 4: Mean scores for job satisfaction statements among participants from hospital- (N=86) and community (N=407) phar- macies Across 7 Subscales and the Final Item, ranging from 1-5, with Comparisons (Independent Variable t-test). A p-value of
<0.05 is considered statistically significant.
Hospital pharmacy | Community pharmacy | P-value (two sided) | |
Personal satisfaction | Mean (SD) 4.1 (0.63) | Mean (SD) 3.7 (0.80) | <0.001 * |
Satisfaction with workload | 3.8 (0.59) | 3.1 (0.83) | <0.001 * |
Satisfaction with professional support | 4.1 (0.61) | 3.9 (0.74) | 0.005 * |
Satisfaction with training | 3.2 (0.65) | 3.5 (0.76) | 0.002 * |
Satisfaction with pay | 2.9 (0.85) | 3.0 (1.05) | 0.071 |
Satisfaction with prospects | 3.6 (0.50) | 3.8 (0.68) | 0.015 * |
Satisfaction with standards of care | 4.1 (0.54) | 3.8 (0.72) | <0.001 * |
Overall satisfaction | 3.8 (0.43) | 3.6 (0.64) | <0.001 * |
Note: * Score significantly different
4.7 Job satisfaction across the respondents’ demographic variables
T-tests and an analysis of variance with post hoc testing revealed no significant differences in job satisfaction based on gender and region. However, age groups displayed variations in job satisfaction levels (Figure 1), with younger participants consistently reporting lower satisfac- tion levels compared to older age groups (p=0.001-0.039), particularly a significant difference in personal satisfaction (p=0.001-0.01), workload satisfaction (p=0.004-0.011), professional support satisfaction (p=0.029), pay satisfaction (p=0.005-0.026), standard of care satisfaction (p=0.020-0.027) and overall satisfaction (0.001-0.039). For a detailed overview of the p-values, see Appendix 8.2.
Figure 1: Confidence Interval (CI) ranges for the 7 MJS-Subscales and the last item across six age groups.
5. Discussion
This study sought to perform a thorough psychometric validation of the Danish version of the Measure of Job Satisfaction (MJS) questionnaire. The results confirmed that the Danish MJS scale is a valid and reliable tool for assessing job satisfaction among pharmacists and PTs em- ployed in Danish pharmacies.
Additionally, this study aimed to investigate and provide a comprehensive analysis of job sat- isfaction among pharmacists and PTs working in community- and hospital pharmacies across Denmark. The findings revealed that Danish pharmacists and PTs are generally satisfied with their jobs, with pharmacists reporting higher satisfaction levels compared to PTs and hospital employees showing somewhat higher satisfaction than their counterparts in community phar- macies. No significant differences in job satisfaction were found between gender and region, although older age groups were more satisfied than younger ones.
5.1 Construct validity (CFA)
A total of 500 responses were used for the Confirmatory Factor Analysis (CFA), which was conducted on all 43 MJS items using the 7 predetermined subscales, with the use of different reference values provided by the program, IBM SPSS AMOS, to conclude on how the data fitted the model. Hereby, the model fit, the factor loadings in terms of item loading on their subscales, and the correlations of the subscales are further discussed.
The construct validity of the MJS instrument was evaluated using CFA on data from 500 re- spondents. The GFI and AGFI values were 0.766 and 0.736, respectively. Both values were found to fall below the commonly accepted threshold of 0.9 for GFI and 0.95 for AGFI, sug- gesting that the model did not achieve a perfect fit with the data (29). The NFI value of 0.805 and the TLI value of 0.838, did not reach the ideal threshold of ≥0.95, indicating an acceptable level of validity of the satisfaction scale with room for improvement (28). The RMSEA value of 0.073 fell within the accepted value of a good fit below 0.08. However, the RMR value of 0.087, exceeded the preferred maximum of 0.08, highlighting an area for potential improve- ment. The Comparative Fit Index (CFI) of 0.982, which was very close to 1, indicated an ex- cellent model fit. A CFI value above 0.95 was considered good, further supporting the ade- quacy of the model (29). In summary, the results of the CFA suggested that the 7-factor model of the MJS items was acceptable.
CFA for the translated MJS questionnaire yielded factor loadings ranging from 0.44 to 0.91. Notably, most items demonstrated strong associations with their respective subscales, with the majority of loadings exceeding 0.7 (26). For an item to demonstrate a good correlation with its factor, in this study, a loading of 0.65 or higher was preferred. Items that fell below this thresh- old suggested weaker associations with their respective subscales, potentially due to issues in item formulation or misalignment with the construct they were intended to measure. Out of 43 items, only 10 did not load well with 5 of their respective factors, with most of these poorly loading items concentrated in the subscale related to Prospects. The lower loadings in the Pro- spect-subscale reflected variability in perceptions of promotion opportunities, job security, and prospects. Moreover, this the sample was quite heterogeneous, as it consisted of both hospital- and community pharmacists and PTs. This diversity might have contributed to different per- spectives on job prospects, influencing the variability within this subscale and impacting the factor loadings due to the varied backgrounds and professional experiences of the respondents. In the remaining subscales, Personal, Workload, Professional Support, and Training, most items demonstrated strong factor loadings, indicating good alignment with their respective con- structs. However, a few items within these subscales exhibited lower loadings, suggesting some variability in how respondents perceived these aspects. For the Personal subscale, the item re- garding the variety and interest in work showed moderate loading. This suggests that the item is somewhat relevant to the factor it is intended to measure, but it may not be one of the strong- est indicators of that factor. In the Workload subscale, items related to administrative time and working hours had lower loadings, potentially reflecting diverse experiences. The Support sub- scale had a lower loading for the item about contact with colleagues, indicating different per- ceptions of workplace relationships. In the Training subscale, items concerning career advance- ment opportunities and adequate training showed lower loadings, pointing to potential differ- ences in training adequacy and career development experiences.
The correlations between the seven subscales ranged from 0.31 to 0.81, which was mainly under 0.8, indicating good discriminant validity (26). In applied research, a factor correlation exceeding 0.80 or 0.85 is often used as a criterion to define poor discriminant validity. When two factors overlap significantly and therefore show high correlations, researchers often merge them into a single factor to assess whether this modification affects the model fit (26). High correlations between factors suggests that the subscales may not be distinct from each other, which is problematic as they are intended to reflect different phenomena (26).
In this analysis, the correlation between the Personal and Prospect subscales exceeded 0.8 (0.81). Although they overlapped, their deviation from the reference value was very minimal and thus not of significant concern. This overlap could be due to the natural correlation between these concepts, as this correlation could be considered a reflection of their inherent relationship rather than an issue with the structure of the questionnaire. If the correlation had been above 0.85, it would have been more problematic, suggesting that these two scales might not be dis- tinct and could potentially be combined or revised to improve the structure of the questionnaire. However, given that the correlation was only slightly above 0.8, it was acceptable within the context of the structure of the questionnaire and reflected the natural phenomena that link per- sonal satisfaction with job prospects.
Overall, while the majority of the items in the translated MJS questionnaire demonstrated good factor loadings, a few items underperformed. Additionally, the correlations between the seven subscales showed mainly positive relationships, indicative of good discriminant validity. Gen- erally, the adequacy of the model fit was closely linked to the factor loadings and correlations. As not all goodness-of-fit values were met, this corresponded with the presence of a few low factor loadings. Despite these minor issues, the strong performance of most items supported the overall validity of the translated questionnaire. Therefore, this study assessed that the trans- lated MJS questionnaire can be effectively used to measure job satisfaction among pharmacists and PTs employed in pharmacy settings.
5.2 Internal Consistency
The translated version of the MJS scale demonstrated excellent internal consistency, with an overall Cronbach's α of 0.962, suggesting strong correlation among its items (28). This high α value indicated that the items collectively measured the same underlying construct related to job satisfaction. For the individual subscales, Xxxxxxxx'x α values ranged from 0.764 to 0.935, all within an acceptable range. These values signified good internal reliability within each sub- scale.
Overall, the translated Danish version of the MJS scale exhibited robust internal consistency, as evidenced by the Cronbach's α values. These findings aligned with previous research on the English version of the MJS scale, where Xxxxxxx et al. also found strong internal consistency among the items within each subscale (6).
5.3 Overall job satisfaction and the subscales
The results of this study revealed a moderate level of overall job satisfaction, with a mean score of 3.6 (SD = 0.61) on a scale from 1 to 5, among pharmacists and PTs working in community- and hospital pharmacies in Denmark. This indicates that while not overwhelmingly positive, there is a general sense of contentment with the job among Danish pharmacy staff. Similar results were seen in other countries. For example, a Malaysian study showed that the job satis- faction among community pharmacists was 3.39 (SD = 0.42) on a scale range 1-5 (30), and another study from Canada showed that the mean job satisfaction score among hospital phar- macists was 3.93 (SD = 0.85) (13). Compared to the findings of this study, it appeared that overall job satisfaction was at a similar level to that observed in studies conducted in other countries. However, it is important to be cautious when making comparisons with other coun- tries due to different contexts and differences in health care systems and the organization of the pharmacies, but as previously mentioned, studies in Denmark are limited.
This study also highlighted specific areas of pharmacy staff job satisfaction that merit deeper discussion. Satisfaction with professional support and standards of care scored the highest among Danish pharmacy staff with a mean of 3.9. Professional support provides a sense of community and security among health care professionals, while high standards of care are es- sential for professional fulfillment. International studies show that pharmacists who lack recog- nition for their professional skill and contribution, as well as those who are not content with the quality of their counseling services report poor job satisfaction (31,32).
Satisfaction with pay scored the lowest among Danish pharmacy staff, with a mean of 3.0 (SD
= 1.01). This finding aligns with global trends, where compensation was often cited as a sig- nificant factor in job dissatisfaction among pharmacy staff, with low salaries being a significant factor contributing to poor job satisfaction (33). Furthermore, the international studies showed this job dissatisfaction even worsened when salaries were perceived as not commensurate with the high workload, responsibilities, and stress with the profession (34). Hence, high workload was another issue for pharmacy staff in several countries, negatively correlating with perceived stress and contributing to job dissatisfaction (35,36). Predictably, satisfaction with workload was an area of concern among Danish pharmacy staff as well, receiving one of the lowest scores 3.2 (SD = 0.83).
5.4 Job satisfaction among pharmacists vs. PTs
This study found that pharmacists were significantly more satisfied with their pay compared to PTs (mean score 3.4 vs. 2.8). In Denmark, as of April 1, 2023, the starting salary for PTs in community pharmacies was DKK 29,525 per month (37). In comparison, the starting salary for pharmacists in community pharmacies, as of May 1, 2023, was DKK 40,188 per month (38). This highlights a remarkable salary difference between the two professions at the beginning of their careers in the private pharmacy sector. This difference in salary could be a contributing factor to the PTs’ dissatisfaction with pay. However, it is important to note that the difference may reflect the different levels of responsibility and educational requirements between the two roles in the pharmacies (39). Consistent with the results of this study, a study from the USA reported poor job dissatisfaction for PTs, which stemmed mainly from limited advancement opportunities and pay. The study found that PTs were making strides towards professionaliza- tion but had less time and money invested into their careers. They were also paid less than most other healthcare professionals (40). Another U.S. study revealed that PTs were the least satis- fied with their pay, with 67% agreeing they could 'barely live on income' and felt they received 'less pay than I deserve' (41). Conversely, another U.S. study found that pharmacists were very satisfied with their pay and benefits and reported higher satisfaction with pay compared to other personnel (42). This suggests that dissatisfaction with pay is a more prominent factor for PTs in other countries as well, compared to pharmacists.
This study found that Danish pharmacists scored higher on satisfaction with prospects, com- pared to PTs (mean score 3.8 vs. 3.7). Coherent with this study, in another Danish study, in- vestigating PTs’ psychosocial work environment, PTs scored lower on development opportu- nities compared to the average employee in Denmark (18). At the same time, another Danish study, investigating pharmacists' psychosocial work environment, found that the pharmacists' development opportunity scores were similar to the PTs’. The only statistically significant var- iance was observed in the capacity of pharmacists to autonomously make significant decisions about their work (17), which might be reflected in this study’s results. Overall, this suggests that both pharmacists' and PTs’ job satisfaction levels may be lower than the national average for employees.
Lastly, this study found a significant difference in overall job satisfaction between pharmacists and PTs, with pharmacists being more satisfied (mean score 3.7 vs. 3.6). According to the Danish study, investigating PT’s psychosocial work environment, PTs had a significantly lower
overall satisfaction with their jobs compared to the national average of employees (18). Simi- larly, another study from the USA found that the overall job satisfaction of PTs was at the lower range of the scale. The study examined possible reasons for this finding. Firstly, PTs may com- pare themselves with pharmacists, who do not encounter the same job restraints and often per- form similar tasks. Secondly, the study suggests that job characteristics such as feedback, au- tonomy, and identity are perceived to be present at very low levels. Consequently, any altera- tions to the job scope may not significantly impact overall satisfaction (43).
Few studies compare pharmacists job satisfaction levels with PTs. A study from the USA found no significant univariate effect for job satisfaction by role, indicating that while there might be nuanced differences, overall job satisfaction did not significantly differ between pharmacists and PTs. These results contrast to the findings of this study, which showed a significant differ- ence in overall job satisfaction for pharmacists compared to PTs. The diverse results of the two studies could point to differences between countries, such as variations in healthcare systems, workplace environments, or cultural attitudes toward these professions. Although, the U.S study highlighted surprise at the lack of univariate effects for job satisfaction between the two groups, the findings on impact and intent to quit were significant. The study underscored that pharmacists hold a privileged position, feeling they have a greater influence on the pharmacy environment compared to PTs (39).
Overall, while some studies demonstrate minor differences, others consistently indicate lower job satisfaction among PTs which suggests a consistent trend of lower satisfaction levels among PTs compared to pharmacists in the field.
5.5 Job satisfaction among pharmacy professionals working at community- vs. hospital pharmacies
The practice setting has also been shown to affect job satisfaction. This study showed that hospital pharmacy employees showed a significantly higher overall job satisfaction level com- pared to community pharmacy employees (mean score 3.7 vs. 3.6). This aligned with previous research from the USA and Amman, which also found higher job satisfaction among pharma- cists in hospital environments compared to those in community settings (44,45).
The results obtained in this study showed that hospital employees reported significantly higher satisfaction with workload compared to employees at community pharmacies (mean score 3.8
vs. 3.1). The structured nature of hospital work often involves more regular hours and support from a larger team, which likely contributed to this finding. As the number of pharmacists and PTs increased by 50 percent between 2013-2023, it might indicate a growth of the sector as well as the presence of larger teams in hospital pharmacies (11). Additionally, hospital phar- macies have employed a variety of other professionals the past decade, including porters, ser- vice assistants, hospital- and pharmacy aides, and other academics. These groups handle tasks such as logistical duties, administrative work, documentation, driving development processes, and recruitment efforts. This distribution of tasks help to optimize and streamline the workflow in the Danish hospital pharmacies, relieving pharmacists and PTs, so they can focus on their primary responsibilities (11).
According to two studies, community pharmacists and PTs deal with long working hours, un- derstaffing, and high patient interaction volumes, leading to increased stress and reduced job satisfaction (16,17). Additionally, the two previously-mentioned Danish studies found that un- derstaffing was a major reason for dissatisfaction, as it significantly hindered community phar- macists’ and -PTs’ ability to complete their assigned tasks (17,18). The studies also discovered that the workload was too high, which affected their personal lives and caused stress (17,18). Similarly, a study conducted among pharmacists in Northern Ireland, showed that community pharmacists reported higher job-related stress compared to hospital pharmacists (46).
In this study, hospital employees reported higher levels of personal satisfaction and satisfaction with professional support (mean score 4.1 vs. 3.7 and 4.0 vs. 3.9, respectively). This trend might be attributed to the impactful work and supportive work environment prevalent in hos- pital settings. Hospital pharmacists from a Canadian study highlighted the importance of feel- ing like they had an impact through their work. They also described the importance of being supported within their work environment. Specifically, they highlighted the importance of be- ing part of an interprofessional team and having their input valued. Receiving appreciation for their work both from patients and from other colleagues was also highlighted (13).
In contrast, in this study, community pharmacy employees exhibited higher satisfaction with career opportunities and training (mean score 3.8 vs. 3.7 and 3.5 vs. 3.2, respectively). One possible explanation is that community pharmacies often offer more diverse career paths com- pared to hospital settings. Both pharmacists and PTs can advance to managerial roles, such as pharmacy managers, and pharmacists can become owners, which can be highly motivating and
lead to greater job satisfaction (47,48). Additionally, another study indicated a correlation be- tween the level of workplace education and job turnover among hospital pharmacists, empha- sizing the importance of continuous training and education to increase job satisfaction (49). However, a Swedish study presented an opposing view, highlighting dissatisfaction with the lack of professional development among community pharmacists (50). More research is needed to further investigate the factors contributing to the greater training satisfaction of pharmacists and PTs at community- and hospital pharmacies globally.
5.6 Job satisfaction among respondents’ demographic variables
This study found no significant differences in job satisfaction based on gender and region, which contrasts with other studies investigating job satisfaction among pharmacists and PTs globally. For instance, one study, reported by Xxxxxxxx et al., found that female pharmacists in the USA reported higher overall satisfaction than their male counterparts despite earning lower salaries (51). Similarly, another study from the USA, noted that female pharmacists expressed greater satisfaction with multiple facets of their job, including support from supervisors and relationships with coworkers, across all age groups (52). This aligned with the findings of a more recent study, which observed that female pharmacists scored higher in almost all indices of job satisfaction compared to male pharmacists. This supports the idea that female pharma- cists tend to derive greater contentment from their professional activities both in the long run (i.e., career satisfaction) and the short run (i.e., satisfaction with facets of current job). The article also contemplated the phenomenon, known as the "paradox of the contented female worker", which suggest that women often report higher job satisfaction despite less favorable working conditions such as lower levels of income (53). Another study found that Iraqi female pharmacists were more satisfied with their jobs than male pharmacists. The findings of the study reflected previous indications that female pharmacists tended to have greater job stability in their positions compared to males. Male pharmacists, on the other hand, often preferred to pursue more challenging roles, such as becoming medical representatives (54). Nevertheless, the results of this study clearly demonstrated that job satisfaction in Denmark was not influ- enced by gender, which might be due to an insufficient number of men surveyed. The differ- ence could also result from cultural or inherent differences among men in Denmark compared to men in other parts of the world. Hence, the above-mentioned reflections and considerations might not be applicable in a Danish context.
Age groups revealed variations in this study, with younger participants consistently reporting lower satisfaction levels compared to older age groups. Lower satisfaction scores were found for respondents who were younger than 30 years; however, there was no consistent trend with increasing age. These significant differences in satisfaction within age groups were particularly evident in personal satisfaction, workload satisfaction, professional support satisfaction, pay satisfaction, standard of care satisfaction, and overall satisfaction. This aligned with the obser- vations from Iraq, which revealed that older pharmacists and those with more years of practice were more satisfied with their jobs (54). This was also supported by other research which re- ported that pharmacists with more years of practice, and thus more experience, reported higher job satisfaction (54–56). At junior levels, there are relatively low salaries and often little em- powerment, which could be the a cause of lower job satisfaction levels (56).
5.7 Strengths and Limitations
5.7.1 Strengths
This study demonstrated several key strengths. For instance, this study incorporated a reason- ably large sample size. Sample size in this study consisted of 500 pharmacists and PTs. The questionnaire consisted of 44 items; therefore, a good sample size would have been at least 440 respondents, which was obtained. Having a relatively large sample size provided an oppor- tunity for more accurate and representative results, which allowed the results from this study to be applicable to a greater population.
The study also used data from a sample of respondents from all regions of Denmark. This ensured a representative and diverse study population of the entire country. Furthermore, in- cluding participants from different regions increased validity as regional differences in experi- ences, attitudes, and conditions might be considered. This may have made the results more inclusive and reflective of the national circumstances, and consequently strengthened the study.
The respondents of this study were all anonymous. This was considered a strength to the study as anonymity might have decreased the respondents’ pressure to conform to social norms or expectations, minimized response bias and led to more reliable data. Anonymity might also have contributed to the high sample size as individuals potentially felt more comfortable shar- ing their views without fear of consequences and judgment (57).
By including two different professions (pharmacists and PTs) from two different settings of the healthcare system (community and hospital), the study captured a comprehensive view of job satisfaction across different roles within the pharmacy setting. This aspect of the study was considered a strength, as the collection of data from both pharmacy groups enabled the identi- fication of issues of each group. This enables the development of targeted solutions tailored to the specific needs of each group, thus facilitating the improvement of job satisfaction for phar- macy staff in the future.
Another strength of this study was its investigation of a topic with limited research in Denmark. Based on available evidence, there were only two existing studies that investigated job satis- faction among pharmacists and PTs in Danish community pharmacies (17,18). By addressing a gap in the literature, this study contributed to a deeper understanding of job satisfaction in this specific context. It might have provided new insights and data thereby enhancing the over- all knowledge base in this field.
5.7.2 Limitations
Although successfully addressing the research question, the results of this study may have been influenced by several methodological limitations. First, there was a substantial difference in the number of community pharmacy employees (81.4%) compared to hospital pharmacy em- ployees (17.2%) who responded to the survey, as demonstrated in table 1. This imbalance may have influenced the overall satisfaction results and skewed the comparison of job satisfaction between the two professions towards the perspectives of community pharmacy staff. Addition- ally, the smaller percentage of respondents from hospital pharmacy settings could have con- tributed to lower variation in their responses, as reflected by a consistently lower standard de- viations (SD) compared to those from community pharmacies, as demonstrated in table 4.
Additionally, relative to the gender distribution in Denmark, the study population had a dispro- portionately larger fraction of women (88.6%) compared to men (11.2%), which limited the generalizability of the results. This could be a limitation since no significant differences in job satisfaction between genders were found, potentially masking any true differences that might exist in a more balanced sample.
Furthermore, as described in the methods section, the pilot testing was slightly insufficient, as only the first two questions added to the demographic section were piloted, while the remaining
four questions added later, were not individually pilot tested. These were questions regarding profession title, type of employment, amount of weekly working hours, and for hospital em- ployees, whether their daily work included patient specific clinical pharmacy tasks. Rather than pilot testing the four questions individually, they were included in the pilot testing of the full questionnaire. This was a limitation as the added questions were not separately confirmed for clarity and relevance before being distributed to the respondents.
Lastly, job satisfaction is essentially subjective and can fluctuate frequently based on individ- uals' emotions and feelings (58). This was a limitation to the study as job satisfaction of the respondents could have been influenced by temporary moods or recent experiences rather than stable, long-term factors (58). This study relied on a cross-sectional survey, which was inade- quate for capturing changes in job satisfaction over time. Consequently, the responses might not accurately reflect reliable levels of job satisfaction over time, which made it challenging to draw consistent conclusions from the data. It did not account for how perceptions of job satis- faction and its facets might vary with the growth of the pharmacy workforce or the rapidly changing healthcare reform situation. Future research should incorporate longitudinal data to better understand how job satisfaction evolves and the factors influencing it over different pe- riods.
6. Conclusion
It is essential for pharmacists and PTs to be satisfied with their jobs to optimize workplace performance and ensure the delivery of the highest quality of care to customers and patients. Therefore, this study aimed to address the job satisfaction of pharmacists and PTs in commu- nity- and hospital pharmacies in Denmark.
The psychometric validation of the Danish MJS questionnaire showed that it possessed good internal consistency, indicating that the items on the scale were highly correlated and measured the same underlying construct. Confirmatory factor analysis demonstrated an acceptable model fit for the seven-factor structure of the MJS, although certain fit indices suggested room for improvement in the design of the questionnaire. Few selected items in the MJS scale did not load perfectly with their subscales, however the overall scale proved to be a reliable and valid
tool for measuring job satisfaction among Danish pharmacists and PTs working in pharmacy settings.
The study revealed a moderate level of overall job satisfaction among pharmacists and PTs working in both community- and hospital pharmacies, with satisfaction with pay being at the lower end of the scale range and satisfaction with professional support and standards of care being at the higher end. Additionally, this study found that pharmacists generally reported higher satisfaction compared to PTs. Pharmacists were more satisfied with pay, prospects, and overall job satisfaction, while PTs were less satisfied due to lower salaries and limited advance- ment opportunities.
A comparison of job satisfaction in two different pharmacy settings, showed a higher job sat- isfaction of employees in hospital pharmacies compared to those in community pharmacies. Hospital pharmacists and PTs had a significantly higher overall job satisfaction, compared to their counterparts in community pharmacies. They were also more satisfied with their work- load, professional support, and personal satisfaction, likely due to the structured and supportive environment in hospital settings. Conversely, community pharmacy employees reported higher satisfaction with prospects and training, potentially due to the more diverse career paths avail- able in community settings.
This study found no significant differences in job satisfaction based on gender or region in Denmark. However, age played a significant role, with younger participants consistently re- porting lower satisfaction levels compared to older age groups. This trend suggests that job satisfaction tends to increase with age and experience, a finding consistent with other studies.
The study's findings highlighted key areas for improvement, particularly in addressing the dif- ferences in job satisfaction between pharmacists and PTs and between different pharmacy set- tings. The results emphasized on the need to provide the pharmacy staff with adequate remu- neration and career progression opportunities, to recognize their achievements, and to manage their workload effectively. It is crucial to address and improve these conditions, to create a good work atmosphere and encourage employee loyalty among pharmacy staff, which may lead to a greater job satisfaction and reduced employee turnover. Future research should in- clude longitudinal studies to capture changes in job satisfaction over time and further explore
the factors influencing these dynamics, which may help policymakers and pharmacy owners to improve job satisfaction among Danish pharmacy employees.
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8. Appendix
8.1 The Final & Distributed Danish Questionnaire
Kære deltager,
Velkommen til vores spørgeskemaundersøgelse om jobtilfredshed blandt apoteksansatte farmaceuter og farmakonomer i Danmark.
Undersøgelsen er i forbindelse med et specialeprojekt, som også indgår som et forskningsprojekt i Netværk for Apotekspraksis (NUAP).
Tak fordi du vil deltage!
Din deltagelse er frivillig. Svarene registreres anonymt og håndteres i overensstemmelse med den generelle forordning for databeskyttelse (GDPR) (EU) 2016/679 af 27. april 2016.
(1) Jeg har læst ovenstående information og deltager frivilligt
Er du på nuværende tidspunkt ansat på et apotek?
(1) Ja, jeg er ansat på et privatapotek
(2) Ja, jeg er ansat på et sygehusapotek
(3) Ja, jeg er både ansat på et privat- og sygehusapotek
(4) Nej, jeg er ikke ansat på et apotek på nuværende tidspunkt
Inkluderer dine arbejdsopgaver patientspecifik klinisk farmaci? (Opgaver som fx medicingen- nemgang, medicinanamnese eller patientsamtale)
(1) Ja
(2) Nej
Først vil vi bede dig om at angive nogle grundlæggende oplysninger om dit apotek og dig selv.
Du er ansat i apoteksregi som
(1) Farmakonom
(2) Farmaceut
(3) Farmakonom elev
(4) Farmaceutstuderende
(5) Andet. Forklar venligst:
Har du en fast- eller tidsbegrænset ansættelse? (Tidsbegrænset ansættelse er hvis man er ansat som fx vikar)
(1) Fast
(2) Tidsbegrænset
(4) Ved ikke
(3) Andet
Hvor mange timer arbejder du gennemsnitligt om ugen i apoteksregi i alt?
(1) 1-10 timer
(2) 11-20 timer
(3) 21-36 timer
(4) +37 timer (fuldtid)
Hvor mange år har du arbejdet i apoteksregi i alt i Danmark?
(1) 0-1 år
(6) 1-5 år (2) 5-10 år (3) 10-20 år
(5) + 20 år
I hvilken region ligger det apotek/de apoteker du er ansat på? (Hvis du er ansat på et sygehus- apotek, behøver du ikke at svare på dette spørgsmål)
(1) Region Nordjylland
(2) Region Midtjylland
(3) Region Syddanmark
(4) Region Sjælland
(5) Region Hovedstaden
(7) Flere af ovenstående
(6) Andet. Forklar venligst:
Hvor gammel er du?
(1) Under 25 (2) 25 – 34 (3) 35 – 44 (4) 45 – 54 (5) 55 – 64 (6) 65+
Hvad identificerer du dig som?
(1) Kvinde
(2) Mand
(3) Andet
Nu vil vi bede dig om at vurdere din tilfredshed indenfor forskellige aspekter af din nuværende ansæt- telse på apoteket. Hvis du er ansat på flere apoteker, så tag udgangspunkt i det apotek du bruger mest tid på.
En række af spørgsmålene forekommer enslydende – sådan er skemaet opbygget. Udfyld venligst alle spørgsmål, også selvom du føler, at du allerede har besvaret det. Hvor tilfreds er du med følgende forhold ved dit arbejde:
Meget til- freds
Tilfreds Hverken til- freds eller utilfreds
Utilfreds Meget util- freds
Løn for de timer jeg arbej- der | (1) | (2) | (3) | (4) | (5) |
Graden hvormed jeg føler mig som en del af et hold | (1) | (2) | (3) | (4) | (5) |
De muligheder jeg har for at diskutere mine bekym- ringer | (1) | (2) | (3) | (4) | (5) |
Min løn/løntrin | (1) | (2) | (3) | (4) | (5) |
At få finansiering til kur- ser (udover de kurser jeg overenskomstmæssigt har krav på) | (1) | (2) | (3) | (4) | (5) |
Den tid jeg har til at nå alt mit arbejde | (1) | (2) | (3) | (4) | (5) |
Kvaliteten af arbejdet ge- nerelt med kunder/bor- gere/patienter | (1) | (2) | (3) | (4) | (5) |
Standarden af den faglige service der gives til kun- der/borgere/patienter | (1) | (2) | (3) | (4) | (5) |
Graden hvormed jeg bli- ver passende betalt, for det jeg bidrager med til apote- ket | (1) | (2) | (3) | (4) | (5) |
Mængden af den støtte og vejledning jeg får | (1) | (2) | (3) | (4) | (5) |
Måden hvorpå der drages
omsorg for kunder/bor- gere/patienter
(1)
(2)
(3)
(4)
(5)
Hvor tilfreds er du med følgende forhold ved dit arbejde:
Meget til- freds
Tilfreds Hverken til- freds eller utilfreds
Utilfreds Meget util- freds
Mine muligheder for for- fremmelse | (1) | (2) | (3) | (4) | (5) |
De mennesker jeg taler og arbejder med | (1) | (2) | (3) | (4) | (5) |
Den tid der bruges på ad- ministration | (1) | (2) | (3) | (4) | (5) |
Min arbejdsbelastning | (1) | (2) | (3) | (4) | (5) |
Mine udsigter for fortsat ansættelse | (1) | (2) | (3) | (4) | (5) |
Standarden af den faglige service, jeg på nuværende tidspunkt kan give | (1) | (2) | (3) | (4) | (5) |
De muligheder jeg har for at fremme min karriere | (1) | (2) | (3) | (4) | (5) |
Omfanget hvormed jeg er tilstrækkelig uddannet til det jeg laver | (1) | (2) | (3) | (4) | (5) |
Det overordnede beman- dingsniveau | (1) | (2) | (3) | (4) | (5) |
Følelsen af, at min indsats på arbejdet er værdifuldt | (1) | (2) | (3) | (4) | (5) |
Den respekt og fair be- handling jeg får af min chef | (1) | (2) | (3) | (4) | (5) |
Hvor tilfreds er du med følgende forhold ved dit arbejde:
Meget til- freds
Tilfreds Hverken til- freds eller utilfreds
Utilfreds Meget util- freds
Tiden til rådighed til at færdiggøre alt det jeg skal nå | (1) | (2) | (3) | (4) | (5) |
Det jeg har nået, når jeg går hjem efter endt ar- bejdsdag | (1) | (2) | (3) | (4) | (5) |
Den jobsikkerhed jeg har | (1) | (2) | (3) | (4) | (5) |
At få fri fra arbejde til ef- teruddannelse | (1) | (2) | (3) | (4) | (5) |
Den personlige udvikling jeg får fra mit arbejde | (1) | (2) | (3) | (4) | (5) |
Graden hvormed mit ar- bejde er varieret og inte- ressant | (1) | (2) | (3) | (4) | (5) |
Den hjælp og opbakning som er til rådighed for mig i mit job | (1) | (2) | (3) | (4) | (5) |
Hvor selvstændigt jeg kan handle i mit arbejde | (1) | (2) | (3) | (4) | (5) |
Muligheden for at deltage i kurser | (1) | (2) | (3) | (4) | (5) |
Mulighederne for en karri- ere indenfor mit felt | (1) | (2) | (3) | (4) | (5) |
Den generelle standard af den faglige service som gives på mit apotek | (1) | (2) | (3) | (4) | (5) |
Hvor tilfreds er du med følgende forhold ved dit arbejde:
Meget til- freds
Tilfreds Hverken til- freds eller utilfreds
Utilfreds Meget util- freds
Fremtidsudsigterne for min faggruppe generelt i apotekssektoren | (1) | (2) | (3) | (4) | (5) |
Den overordnede kvalitet af den vejledning jeg får i mit arbejde | (1) | (2) | (3) | (4) | (5) |
Den løn jeg får | (1) | (2) | (3) | (4) | (5) |
Mine arbejdstider | (1) | (2) | (3) | (4) | (5) |
Omfanget hvormed jeg kan bruge mine færdighe- der og kompetencer | (1) | (2) | (3) | (4) | (5) |
Omfanget af udfordringer i mit job | (1) | (2) | (3) | (4) | (5) |
Tiden til rådighed til fag- lig service til kun- derne/borgerne/patienterne | (1) | (2) | (3) | (4) | (5) |
Hvor tryg fremtiden ser ud for mig på dette apotek | (1) | (2) | (3) | (4) | (5) |
Kontakten jeg har med mine kollegaer | (1) | (2) | (3) | (4) | (5) |
Kunder/borgere/patienter får den omsorg de har brug for | (1) | (2) | (3) | (4) | (5) |
Overordnet, hvor tilfreds er du med dit job? | (1) | (2) | (3) | (4) | (5) |
For at kunne forbedre arbejdsforholdene og den generelle jobtilfredshed blandt farmaceuter og farmakonomer, er Netværk For Apotekspraksis (NUAP) meget interesserede i at høre mere om, hvad der er med til at øge din jobtilfredshed.
Xxxxx venligst, hvilke aspekter af dit arbejde der er med til at øge din generelle jobtilfredshed:
Hvis du er åben for en yderligere samtale, opfordres du venligst til at sende en e-mail til: ramune.ja- xxxxxx@xxxx.xx.xx
Mange tak for din deltagelse!
Tak for din interesse, men projektet omhandler kun apoteksansatte.
8.2 Significant differences in age groups
Table: Illustration of the age groups with significant differences in job satisfaction across the 7 MJS Scales and the last item, identified via Bonferroni post-hoc test. A p-value of <0.05 is considered statistically significant.
Dependent variable | Age Group | Age Group | P-value |
Personal Satisfaction | < 25 | 35-44 | 0.002 |
< 25 | 45-54 | 0.001 | |
< 25 | 55-64 | 0.004 | |
< 25 | > 65 | 0.01 | |
00-00 | 00-00 | 0.006 | |
Satisfaction with Workload | < 25 | 45-54 | 0.008 |
< 25 | 55-64 | 0.010 | |
< 25 | > 65 | 0.048 | |
00-00 | 00-00 | 0.004 | |
00-00 | 00-00 | 0.011 | |
Satisfaction with Professional support | < 25 | 55-64 | 0.029 |
Satisfaction with Training | None | ||
Satisfaction with Pay | < 25 | 35-44 | 0.026 |
< 25 | 55-64 | 0.005 | |
Satisfaction with Prospects | None | ||
Satisfaction with Standard care | < 25 | 45-54 | 0.027 |
< 25 | 55-64 | 0.020 | |
Overall Satisfaction | < 25 | 35-44 | 0.008 |
< 25 | 45-54 | 0.001 | |
< 25 | 55-64 | 0.001 | |
< 25 | > 65 | 0.016 | |
00-00 | 00-00 | 0.039 |
Part II
Abstract
Objectives: The aim of this study was to conduct a systematic literature review and identify, review and evaluate existing research on job satisfaction among pharmacists and pharmacy technicians (PTs) employed in community- and hospital pharmacies worldwide.
Methods: The systematic literature search was performed on PubMed from 1977 to 2023, to retrieve relevant publications. Eligibility criteria included English-language quantitative cross- sectional studies that focused on job satisfaction among pharmacists and PTs in hospital- and community pharmacies worldwide, utilizing validated questionnaires.
Results: The literature search yielded 96 articles from 26 different countries across 6 world regions, providing a comprehensive overview of job satisfaction among pharmacy profession- als. These world regions included Oceania, Africa, Asia, Europe, the Middle East, and North America. The studies examined various dimensions of job satisfaction among pharmacists and PTs, highlighting the impact of factors such as workload, salaries, professional relationships, clinical activities and opportunities for career advancement. Regional variations in job satis- faction levels were observed, with Western countries generally reporting higher satisfaction levels compared to regions like the Middle East and Africa.
Conclusion: This systematic review highlighted key factors influencing job satisfaction among pharmacists and PTs in community and hospital pharmacies across the world. Under- standing these determinants allows healthcare organizations to implement strategies to im- prove workplace conditions and support pharmacy professionals' well-being. Further research is crucial to develop evidence-based interventions that enhance job satisfaction, promote re- tention, and improve healthcare outcomes globally.
Exploring Job Satisfaction among Pharmacists and Pharmacy Technicians at Community- and Hospital Pharmacies Worldwide: A Systematic Review
1. Aim
The primary objective was to conduct a systematic literature review and a thematic narrative analysis to investigate and evaluate existing literature on job satisfaction among pharmacists and pharmacy technicians (PTs) employed in community- and hospital pharmacies across the world.
2. Methods
This systematic review partially adhered the PRISMA Scoping Review guidelines. A scoping overview of the various dimensions was completed which included article titles, authors, pub- lication years, research aims, target groups, countries, methods (questionnaire structure), sam- ple sizes, and findings. For the analysis, a narrative approach was used to provide a compre- hensive synthesis of literature on the topic. This approach facilitated a broad analysis of the articles, examining them across different professions and work settings, and evaluating the findings of various articles within each continent.
2.1 Data collection
Firstly, the research question was defined: “What is the current published literature on job satisfaction among pharmacists and PTs working in community- and hospital pharmacies worldwide?”. Xxxxxx, a systematic search was conducted in PubMed on January 18th, 2024. The search period covered publications from 1977 to 2023. Articles that were not available through the initial search were manually sought and reserved on the Royal Danish Library Website. The total number of studies identified is described in figure 3.
2.1.1 Search terms
In the final search, the selected search terms illustrated in Figure 1 were selected to gather the most suitable literature for this review. Three key aspects relevant to this study were identified:
Job satisfaction, Pharmacists and Pharmacy Technicians, and Questionnaires, each connected by an “AND”. Within each aspect, search terms, in the form of “MESH terms” and “Text Words” were integrated into the search strategy and connected by an “OR”.
Figure 1: Search words used for the literature search.
2.2 Eligibility Criteria
The eligibility criteria are demonstrated in Figure 2. To align with the aim, the following crite- ria were established. The qualified literature was limited to the English language and quantita- tive cross-sectional studies, which included questionnaires. Consequently, any qualitative re- search was deemed irrelevant to this study. Studies that utilized validated questionnaires or sought to validate a questionnaire while investigating job satisfaction were included. Literature that aimed to examine job satisfaction in relation to other events such as COVID-19, the phys- ical environment, automation, preceptors, etc., was excluded. Additionally, studies that aimed to investigate burnout were excluded if they did not also investigate job satisfaction. By ex- cluding literature on unrelated topics, the study maintained a clear focus on its primary objec- tives and ensured the relevance and coherence of the findings. To expand the scope, worldwide studies without any time restrictions were included. The study exclusively focused on pharma- cists and PTs, thereby excluding research involving other healthcare professionals. Addition- ally, only studies investigating pharmacists and PTs employed in community- and/or hospital pharmacies were considered. Therefore, individuals working in pharmaceutical companies, those who were self-employed, or in similar settings were not included in the study. Finally, any studies that were inaccessible were naturally omitted from the study as well.
Figure 2: The eligibility criteria for the literature search
2.3 Literature Selection
The systematic literature search resulted in a total of 295 articles. Figure 3 shows a flow dia- gram of the steps taken during the literature search. Titles and abstracts from the articles were manually screened according to the search terms and eligibility criteria (Figure 1 & 2). As demonstrated in Figure 3, this left a total of 136 articles whilst the remaining 159 articles were excluded. Full-text articles were then reviewed manually, and the unsuitable articles (n=38) were removed. All relevant articles that met the eligibility criteria were included whilst the remaining articles were excluded. The relevant 96 full-text articles were thematically analyzed and categorized. To facilitate a scoping overview, all articles were assigned a number. Accord- ingly, the article titles, authors, publication years, research aims, target groups, countries, meth- ods (questionnaire structure), sample sizes, and findings were thoroughly highlighted, docu- mented and organized into a table (see Appendix 7.1 for a condensed version of the table).
Figure 3: Results of the literature search presented according to the PRISMA flow diagram.
3. Results
Research Trends in Job Satisfaction
The literature search resulted in 96 articles that met the eligibility criteria. The studies were conducted in 26 different countries within 6 regions of the world, as illustrated in Figures 4 and 5.
Figure 4: The distribution of articles within each world regions in percentage, based on the 96 articles included in this study.
Figure 5: The distribution of countries in percentage, based on the 96 articles included in this study.
The included literature is from the years 1977-2023, spanning over 46 years, as demonstrated in Figure 6.
Figure 6: The distribution of the number of publications per year in the timeframe 1977-2023, based on the 96 articles included in this study.
The distribution of the different work settings (hospital- and community pharmacies) and the different professions (pharmacists and PTs) are demonstrated in Figure 7.
Figure 7: The distribution of work settings and professions, respectively, in percentage, based on the 96 articles included in this study. The work settings include articles on hospital pharmacies, community pharmacies, and articles including both settings. The professions include articles on PTs, pharmacists, and articles including both professions.
Additionally, the distribution of the different instruments used to measure job satisfaction in the 96 articles are illustrated in Figure 8. It is important to note that many of the articles used instruments that did not specifically measure job satisfaction or were self-administered, hence they were not included in the figure.
Figure 8: The percentage distribution of the instruments used to measure job satisfaction in the 96 articles. Instruments that measure aspects other than job satisfaction are excluded from the figure.
This systematic review, comprising 96 articles, investigated job satisfaction among pharma- cists and PTs across different world regions. It employed a comprehensive approach to explore major themes and insights from the literature categorized by world region, providing a broad perspective on the factors influencing job satisfaction in community and hospital pharmacy settings. The analysis summarized key findings, compared continental trends, and highlighted significant patterns among different countries.
Oceania (2 articles)
The articles from Oceania, which included the countries New Zealand and Australia, showed varying levels of satisfaction among pharmacists and PTs in community- and hospital settings influenced by multiple factors. In the New Zealand study, both hospital- and community phar- macists agreed that their primary practice site provided a conducive environment for primary care (57%) and had adequate staffing levels (1). Those working fewer hours reported higher satisfaction with break time and job completion. Furthermore, ongoing stress and dissatisfac- tion were highlighted in the New Zealand study as major issues, contributing to the issue of retaining professionals within the pharmacy field.
In Australia, younger hospital pharmacists and PTs (<30 years) reported significantly lower job satisfaction levels compared to other age groups (2). The study highlighted the number of hours worked per week as being negatively associated with job satisfaction and ability utiliza- tion as the most influential factor on respondents’ perception of their ideal job. Both studies underscored the impact of workload and working hours on job satisfaction, with longer hours correlating with increased dissatisfaction (1,2). When comparing the two studies, pharmacists in New Zealand appeared to be more stressed and less satisfied with their jobs compared to their counterparts in Australia.
Africa (4 articles)
In Nigeria, most hospital pharmacists reported a low level of satisfaction with their jobs (53.1%). Specifically, pharmacists expressed low levels of job satisfaction with their working facilities (58.6%), coworker relationships (51.8%), and remuneration (54%) (3). Notably, a large portion of pharmacists with high job satisfaction disagreed with the thought of leaving the healthcare sector due to their relationship with co-workers. Simultaneously, relationship dynamics with co-workers showed positive progression with age. 65.5% of individuals report- ing high job satisfaction expressed motivation to work in the public health sector due to the favorable working facilities (3). Yet satisfaction with the working facility decreased with age, suggesting that enthusiasm and optimism wane over time. Generally, remuneration emerged as a universal concern across different age groups, reflecting Nigeria’s prevailing economic chal- lenges (3).
In Zambia, the overall mean job satisfaction score of the responding pharmacists were 3.05 (SD = 0.64) (4). The difference in job satisfaction between pharmacists in the public- and pri- vate sectors was pronounced. Pharmacists in the private sector reported higher satisfaction lev- els with an average score of 3.47 out of 5, compared to 2.90 in the public sector. The difference in satisfaction between sectors were consistent across gender, age, marital status, and urban residency (4). Job satisfaction varied depending on different factors. Leadership opportunities were associated with higher levels of satisfaction, whereas limited resources, such as drugs and equipment, were linked to lower levels of satisfaction. Additionally, pharmacists with higher income showed a 25% higher job satisfaction compared to those earning less, underlining the influence of financial compensation on job satisfaction (4).
In Ethiopia, near to half (47.0%) of the hospital pharmacists were poorly satisfied with their jobs (5). Xxxxxx, the overall satisfaction among hospital pharmacists was notably low, with 58% dissatisfied with their working environment and 83.8% overwhelmed by workload. In addition, 81.2% of the pharmacists were unhappy with their salary, and nearly half felt over- qualified for their roles (5). The prevalent dissatisfaction was also compounded by inadequate work conditions (60.0%), a lack of professional recognition (67.5%) and limited incentives (46.2%), which were critical factors driving the high levels of dissatisfaction among Ethiopian pharmacists (5).
Asia (12 articles)
In Vietnam, two studies revealed that a majority (80.4% and 74.1%, respectively) of hospital pharmacists, reported being satisfied with their job (6,7). Aspects like gender, years of working, additional duties, and the type of hospital were identified as crucial determinants of job satis- faction. Pharmacists who had worked in the field for 3–5 years, more than 5 years, those who worked in private hospitals, or those who did not have any other duties, had significantly higher job satisfaction than other groups. Additionally, factors such as working conditions, leadership styles, and benefits were found to significantly influence the pharmacists’ job satisfaction. Xxxxxx, working conditions were the most strongly contributing factor (7).
Conversely, in Malaysia, while supportive work environments, collegial relationships, and op- portunities for professional growth contributed positively to job satisfaction, challenges such as management practices, salary concerns, workload, and advancement opportunities were prominent among public sector pharmacists (8,9). The mean job satisfaction for the pharma- cists in the public sector was moderately high with a score of 58.09 (SD = 11.83) out of a maximum possible score of 90.0. Additionally, the study found that there was a significant correlation between job satisfaction and organizational commitment (9).
In China, the analysis indicated that only the working environment positively correlated with hospital pharmacists’ job satisfaction, while job demands, job control, and workload were neg- atively associated with it (10). These factors also predicted emotional exhaustion among phar- macists, suggesting that work characteristics heavily influenced overall job satisfaction and well-being (10).
Indonesia found that community pharmacists faced barriers like lack of time for interaction and lack of recognition, which significantly affected their job satisfaction (11). Singapore reported a lower job satisfaction among PTs in patient care areas, with burnout significantly affecting their contentment (12).
In both Japan and Hong Kong, job satisfaction among hospital pharmacists varied significantly based on their education, sector, and involvement in clinical activities (13–15). In both coun- tries, older pharmacists were more satisfied with their jobs compared to their younger counter- parts (13,14). Younger pharmacists, notable those under 34 in Japan and under 40 in Hong Kong, experienced elevated levels of stress and dissatisfaction, particularly regarding interper- sonal relationships and training systems. This resulted in lower job satisfaction among the younger pharmacists, while older pharmacists reported higher satisfaction due to greater job stability and accumulated experience (14,15). Despite facing dissatisfaction with certain con- ditions in their workplace, the Japanese hospital pharmacists found significant value in their roles, highlighting the intricate connection between their job satisfaction and the meaningful impact they perceived their work to have. Involvement in clinical activities was a crucial factor affecting job satisfaction in both countries. Hospital pharmacists who spent more time on clin- ical pharmacy services or administrative activities reported higher job satisfaction (13,15). Studies in Hong Kong showed that women achieved higher job satisfaction by spending more time on drug distribution, whereas men showed less satisfaction with increased time in the same role (13). Overall, the research highlighted the importance of clinical involvement and job enrichment for pharmacists' job satisfaction in both Japan and Hong Kong.
Community pharmacists in Japan also reported dissatisfaction, influenced by personal devel- opment opportunities and interpersonal relationships, highlighting the importance of role ful- fillment and supportive work environments (14). Community pharmacists showed similar age- related trends in job satisfaction. Younger pharmacists, especially those under 39, often felt dissatisfied due to inadequate opportunities for personal development and external factors such as salary, employment terms and conditions, and employee training systems (14).
Finally, in Taiwan, the study revealed that stress, particularly related to dispensing, manage- ment, and hospital rules, significantly affected hospital pharmacists' job satisfaction and well-
being (16). Job support was positively related to job satisfaction and negatively related to in- tentions to change job content or quit, emphasizing the critical role of organizational support in mitigating job stress (16).
Europe (9 articles)
In Romania, a significant majority of community pharmacists expressed high job satisfaction, with 57.7% rating their satisfaction as 4 and 8.89% as 5 on a 5-point scale. Satisfaction in- creased with age, with no significant gender differences in job satisfaction (17). In Cyprus, pharmacists working in private pharmacies experienced higher satisfaction, particularly regard- ing pay, promotions, and coworker relations. Job satisfaction in Cyprus was inversely related to perceived stress and directly correlated with self-efficacy (18).
Sweden reported exceptionally high satisfaction levels, with 91.4% and 91.0% of pharmacists in two separate studies indicating they were satisfied "most of the time" or "all of the time" (19). Factors contributing to this high satisfaction included female gender and having access to continuing professional development. Despite the high overall satisfaction, only 41% ex- pressed a desire to choose the same career again, indicating contemplation regarding career longevity (19).
In the United Kingdom, pharmacists appeared to be satisfied with their work, with female phar- macists showing higher satisfaction levels compared to their male counterparts (20). Commu- nity pharmacists showed the lowest satisfaction rates across sectors, primarily due to dissatis- faction with remuneration, despite deriving significant satisfaction from patient interactions and professional responsibilities (20). Both community and hospital pharmacists found consid- erable satisfaction in their colleagues, patient contact, and the responsibilities entrusted to them. Furthermore, the study revealed that the strength of desire to practice pharmacy was a predictor of both job satisfaction and intentions to quit pharmacy (20).
In Northern Ireland, 57% of community pharmacists and 60% of hospital pharmacists reported being satisfied "most of the time" (21). Both groups identified interruptions, excessive work- load, and inadequate staffing as the most stressful aspects of their employment. Community pharmacists, however, experienced higher stress levels than their hospital counterparts (21). Additionally, a Lithuanian study revealed that pharmacists at community pharmacies reported
above-neutral job satisfaction levels, with their role in patient care contributing significantly to their job fulfillment despite the demands of their positions (22).
Only one study in Europe was conducted on hospital PTs, comparing the job satisfaction of hospital PTs in France and Quebec, Canada (23). The study observed that PTs in Quebec re- ported higher satisfaction rates with their schedules and salaries compared to their counterparts in France. Furthermore, a high proportion of PTs indicated that working in the healthcare field, contributing to the patient care, being autonomous and collaborating with pharmacists were factors that had an impact on their job satisfaction (23).
Middle East (16 articles)
In Saudi Arabia, a minority of community pharmacists (22.4%) reported satisfaction with their roles, indicating a low level of contentment. Despite this, the overall job satisfaction score among Saudi community pharmacists was moderate, with a score of 130.74 out of 199 (24). Generally, results from both sectors showed that Saudi pharmacists were moderately satisfied with their jobs (25). Although most of the pharmacists were satisfied (39.1%) and slightly sat- isfied (24.6%) with their current jobs, about two-thirds (61.9%) expressed an intention to leave (26).
In contrast, while the overall response among Lebanese pharmacists leaned towards dissatis- faction, those working in hospital settings reported notably higher satisfaction with their work environments compared to their counterparts in other sectors (27). Nearly half of all pharma- cists surveyed in Lebanon reported poor job satisfaction, with a significant portion of commu- nity pharmacists (52.3%) indicating dissatisfaction and over 40% contemplating quitting within the year (28).
In Iran, the scenario was slightly more positive, where a majority of community pharmacists were satisfied with their profession. However, this satisfaction did not extend to financial as- pects, where there was notable dissatisfaction, highlighting the significant impact of economic factors on job contentment (29,30).
In Israel, the satisfaction levels were relatively high across both public and private sectors, with pharmacists appreciating job security, intellectual challenges, and responsibilities (31). Those
in the private sector valued high income and the opportunity to counsel patients, indicating that professional activities and rewards significantly influence satisfaction levels (31).
Jordanian hospital pharmacists generally reported higher satisfaction compared to their coun- terparts in community pharmacies. The lower satisfaction in community settings could possibly be due to feeling less engaged in patient-oriented functions, which contrasts with the more integrated roles observed in hospital environments (32). Iraq showed moderate satisfaction lev- els among community pharmacists, suggesting a middle ground in job satisfaction compared to other countries in the region (33).
North America (52 articles)
Board-certified pharmacists in the USA reported a notably high job satisfaction rate, with over 93% indicating that they were either “very satisfied” or “somewhat satisfied” with their roles (34). Ambulatory care PTs also expressed significant satisfaction, particularly valuing their independence and positive interaction with pharmacist coworkers (35). Most technicians felt completely committed to their career for more than 10 years (55.4%) and intended to continue working as pharmacy technicians until retirement (43%). Hospital pharmacists showed in- creased satisfaction correlated with involvement in clinical activities and comprehensive pa- tient care practices (36–38).
Demographic factors such as gender and age were prominent in these articles conducted in the USA. On average, women exhibited 16.0% higher levels of satisfaction with their professional lives than men, and the difference was statistically significant. This trend showed consistency across various settings and age groups, with younger female pharmacists showing particularly higher satisfaction levels (39–41). Older pharmacists and those with more advanced educa- tional achievements, such as postgraduate training, tended to report greater job satisfaction, underscoring the positive impact of professional development and experience on career con- tentment (42,43).
Pharmacists and PTs in hospital pharmacies generally reported higher levels of job satisfaction. A Canadian study showed that job satisfaction of hospital pharmacists was 3.93 (SD = 0.85) out of 5, indicating general satisfaction with their jobs (36). Another study from the USA indi- cated overall job satisfaction among hospital pharmacists of a mean score of 3.72 out of 5 (SD
= 0.85) on the job satisfaction scale. Hospital pharmacists valued their involvement in clinical activities and patient care, which significantly enhanced their job satisfaction. The engagement in patient outcomes and professional respect associated with clinical roles contributed posi- tively to their job experience (37). Likewise, the high job satisfaction of hospital PTs was due to the structured work environment and the clinical involvement that the hospital settings pro- vide (35).
Conversely, job satisfaction among pharmacists and PTs in community pharmacies in North America varied significantly, often influenced by several challenging factors. Community pharmacists frequently faced high levels of job dissatisfaction, influenced by stress from high workload and customer service demands (44). A study conducted on community pharmacists in the USA showed that more than one-half of all pharmacists (57%) thought about quitting their position at least yearly, and one quarter considered quitting monthly. Furthermore, more than half of the community pharmacists considered quitting their jobs due to stressors (44). Community PTs reported moderate levels of job satisfaction. Limited advancements and dis- satisfaction with pay were significant negatives impacting their overall job satisfaction (45). The level of support provided by supervisors and the organization was also emphasized as crucial factors in managing job stress and enhancing satisfaction among community PTs (46).
4. Reflections
Research Trends in Job Satisfaction
This comprehensive analysis illustrates the geographic and thematic differences in job satis- faction research. By examining the data presented in the figures, emerging trends and focus areas on job satisfaction across different global regions and professional settings were uncov- ered.
Figures 4 and 5 shows that more than half of the studies on job satisfaction originated from the USA (54.7%), highlighting the limited research in this area from other regions. Furthermore, the Middle East accounted for 16.8% of the studies, while Asia contributed 12.6%. Europe, Africa, and Oceania represented smaller portions of the research, with only 9.5%, 4.2%, and 2.1% of publications, respectively, indicating a significant gap in research from these regions.
This uneven distribution of research highlights a potential bias in the existing literature, as the predominance of studies from the USA may not fully be representative of the factors influenc- ing job satisfaction globally. To achieve a more comprehensive understanding and develop relevant strategies and policies relevant for each region, it is crucial to encourage and support research efforts in underrepresented regions such as Europe, Africa, and Oceania.
As illustrated in Figure 6, the distribution of publications on job satisfaction of pharmacists and PTs in pharmacies has remained relatively stable over the years. However, a noteworthy in- crease in publications was observed from 2020 to 2023, suggesting a growing focus in this area. Especially in 2022, with 13 studies conducted in this field, indicated heightened interest possibly in response to evolving workplace dynamics or emerging trends in employee well- being.
Figure 7 provides an overview of the distribution of research conducted on pharmacists vs. PTs and community- vs. hospital pharmacies. It is notable that very little research has been done on the job satisfaction of PTs, with only 8.4% of the studies specifically investigating PTs’ job satisfaction. In contrast, 88.4% of the studies focused on pharmacists' job satisfaction, high- lighting substantial global interest and extensive research in this area. This high level of atten- tion also underscores the importance of the pharmacist profession within the research commu- nity. Factors contributing to this interest include the broader scope of responsibilities pharma- cists have, including clinical roles and patient counseling, which introduce more variables af- fecting their job satisfaction (29,47). Moreover, as highly educated professionals with a prom- inent role in healthcare, their job satisfaction has broader impacts on healthcare delivery and policy (47). Understanding their satisfaction is crucial as it directly impacts patient outcomes and healthcare efficiency (29). Additionally, pharmacists’ visibility and accessibility within the healthcare system make readily available subjects for research (47). In terms of the distribution of studies investigating job satisfaction in community- and hospital pharmacies, this study found a balanced representation between the two settings, with 24.3% and 37.1%, respectively. Most studies (38.6%) examined both environments simultaneously, which may be due to an interest in understanding how different work settings within the same professional field com- pare, potentially offering broader insights into factors affecting job satisfaction across various healthcare environments.
Figure 8 reveals that three instruments have been consistently used across multiple articles: the Minnesota Satisfaction Questionnaire (17.8%), xxx Xxxxxxx and Xxxxxxxxx Questionnaire (15.6%), and the Michigan Organizational Assessment Questionnaire (15.6%), highlighting their prominence in job satisfaction research. Utilizing the same instrument across various stud- ies may be advantageous as it facilitates easier comparison of job satisfaction data across dif- ferent research settings. The variety of tools shown, including less commonly used instruments like the Job Descriptive Index at 4.4%, reflects methodological diversity across studies. This diversity not only provided a broad spectrum of insights into job satisfaction but also suggested potential cultural and contextual influences on how job satisfaction is assessed globally.
Job satisfaction across countries
The narrative analysis combined job satisfaction data for pharmacists and PTs across various world regions, revealing a complex interplay of cultural, economic, and professional dynamics that influence satisfaction levels. This reflection explored the trends and drew comparisons across continents, underscoring similarities and differences in regional data. Reflecting on these variations provided deeper insights into global job satisfaction dynamics and the contrib- uting factors.
North America and Europe both reported higher job satisfaction levels among pharmacists and PTs, particularly in hospital settings, compared to other world regions. The structured work environment, clear career pathways, significant opportunities for professional development, and clinical involvement contributed to this high satisfaction. Similarly, in Europe, notably in Scandinavian countries, pharmacists benefited from supportive work environments, compre- hensive professional development opportunities, and strong healthcare systems that enhanced job satisfaction. The emphasis on work-life balance in these regions also played a crucial role.
The limited research findings from Oceania highlighted varying levels of job satisfaction, with both New Zealand and Australia studies highlighting the impact of workload on job satisfac- tion. Pharmacists in New Zealand reported higher stress levels compared to their Australian counterparts, suggesting distinct regional challenges despite similarities.
In Africa, including countries like Nigeria, Ethiopia, and Zambia, pharmacists reported lower job satisfaction levels. Key factors contributing to dissatisfaction included economic chal- lenges, inadequate remuneration, poor working conditions, and limited access to professional development. The inadequate infrastructure of healthcare facilities, lack of essential supplies, and overcrowded settings further hindered professionals from meeting personal and profes- sional needs. Economic instability in these regions significantly impacted the healthcare sector, thereby negatively affecting pharmacists’ job satisfaction. Notably, a large portion of pharma- cists emphasized the significance of their relationships with co-workers, which significantly enhanced their job satisfaction, even though other factors were compromising it.
The findings from Asian countries underscored the critical role of supportive work environ- ments, opportunities for professional growth, suitable payment, and effective management in enhancing job satisfaction among pharmacists. Addressing these factors has the potential to significantly improve pharmacists' job satisfaction and professional retention in the region.
The Middle East exhibited diversity in job satisfaction levels, with countries like Lebanon and Saudi Arabia demonstrating moderate to low satisfaction rates. In Lebanon, the economic cri- sis, marked by hyperinflation, has severely impacted the livelihood of healthcare professionals and reduced pharmacists’ salaries. In Saudi Arabia, pharmacists reported high stress levels due to inadequate staffing. Economic challenges, political instability, and limited opportunities for professional growth collectively contributed to lower satisfaction levels. Community pharma- cists, in particular, reported lower satisfaction levels due to the lack of clinical involvement and patient centered activities.
5. Conclusion
In summary, this review highlighted the geographical disparities in job satisfaction research among pharmacists and PTs worldwide. The findings suggested a lack of studies focusing on job satisfaction among PTs globally, with a notable concentration of research within the field in the USA compared to other parts of the world.
Given the diverse survey instruments utilized across the articles, direct comparisons of study outcomes posed a challenge. Nevertheless, a clear trend was observed in the Middle East and
Africa, where job satisfaction was generally lower compared to Europe and North America. This discrepancy suggested that Western countries were more satisfied, which might be due to better resources and enhanced infrastructure supporting their work environments. The findings also highlighted the pivotal role of economic stability, professional development opportunities, robust collegial relationships, and favorable work environments in shaping job satisfaction across all regions of the world. Additionally, insights from multiple countries highlighted the significant contribution of clinical activities to enhancing job satisfaction among hospital em- ployees.
Ultimately, this study underscored the importance of addressing these key factors to enhance job satisfaction and retain skilled pharmacy professionals worldwide. By expanding research initiatives and addressing regional differences, the global healthcare community could develop more targeted strategies aimed at enhancing job satisfaction, thereby potentially elevating healthcare outcomes across diverse settings.
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14. Nakagomi K, Xxxxxxx Y, Xxxxxxxx T. Cluster analysis of pharmacists’ work attitudes. Journal of General and Family Medicine. 2017;18(6):341–53.
15. Xxxxxxxx A, Xxxxxxxx E, Xxxxx M, Xxxxx T, Xxxxxx S, Xxxxxxx M, et al. Importance of clinical activities to job satisfaction in Japanese pharmacists. American Journal of Health- System Pharmacy. 1998 Feb 15;55(4):360–3.
16. Yeh YC, Xxx BYJ, Xxx XX, Xxx TTH. Job Stress: Its Relationship to Hospital Phar- macists’ Insomnia and Work Outcomes. IntJ Behav Med. 2010 Jun 1;17(2):143–53.
17. Xxxx A, Xxxxxxxxx MC, Xxxx C, Botezatu R, Lungu IA, Moldovan OL. Community pharmacist’s perspective regarding patient-centred communication in conjunction with phar- maceutical practice: A cross-sectional survey. Saudi Pharmaceutical Journal. 2022 Sep 1;30(9):1327–44.
18. Stavrou G, Xxxxxx OC, Talias MA, Galanis P. Assessing Job Satisfaction and Stress among Pharmacists in Cyprus. Pharmacy. 2022 Aug;10(4):89.
19. Xxxxxxxx X, Xxxxxxxxxx X. Job Satisfaction among Swedish Pharmacists. Pharmacy.
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20. Xxxxxx E, Xxxxxxx K, Xxxxxxxx J, Xxxx X. Exploring the relationship between pharma- cists’ job satisfaction, intention to quit the profession, and actual quitting. Research in Social and Administrative Pharmacy. 2009 Jun 1;5(2):121–32.
21. XxXxxx L, Xxxxxx CM, Xxxxx CG, Xxxxxxxx C. Assessing job satisfaction and stress among pharmacists in Northern Ireland. Pharm World Sci. 2009 Apr;31(2):188–94.
22. Urbonas G, Kubilienė L. Assessing the relationship between pharmacists’ job satisfac- tion and over-the-counter counselling at community pharmacies. Int J Clin Pharm. 2016 Apr 1;38(2):252–60.
23. Hospital pharmacy technicians practice and perceptions in France and Quebec, Canada
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24. Which aspects of job determine satisfaction among pharmacists working in Saudi phar- macy settings? | PLOS ONE [Internet]. [cited 2024 Jun 3]. Available from: xxxxx://xxxx- xxxx.xxxx.xxx/xxxxxxx/xxxxxxx?xxx00.0000/xxxxxxx.xxxx.0000000
25. Xx-Xxxx HA, Xxxxxxxx F, Xxxxx SK, Xxxxxxxx WH, Almutairi RM, Xxxxxx AM, et al. Job Motivation and Satisfaction Among Female Pharmacists Working in Private Pharmacy Professional Sectors in Saudi Arabia. RMHP. 2022 Jul 21;15:1383–94.
26. Al-Muallem N, Al-Surimi KM. Job satisfaction, work commitment and intention to leave among pharmacists: a cross-sectional study. BMJ Open. 2019 Sep 26;9(9):e024448.
27. Xxxxxx E, Xxxxxxx S, Xxxx A, Xxxxx H, Xxxx M, Xxxxxx XX, et al. A pilot assessment of the career and job satisfaction of the pharmaceutical workforce in Lebanon. Journal of Phar- maceutical Policy and Practice. 2022 Nov 28;15(1):93.
28. Xxxxxxxxxx X, Bou-Karroum K, Hijazi MA. A national study on the resilience of com- munity pharmacists in Lebanon: a cross-sectional survey. Journal of Pharmaceutical Policy and Practice. 2022 Jan 28;15(1):8.
29. Xxxxxxxx Xxxxxxxx MJ, Xxxxxxxxx F, Xxxxxx A, Xxxxxxxxxx A, Xxxxxx HR. An Anal- ysis of Job Satisfaction among Iranian Pharmacists through Various Job Characteristics. Iran J Pharm Res. 2014;13(3):1087–96.
30. Xxxx M, Xxxxxxxxx F, Xxxxxxx Xxxx F, Xxxxx M, Xxxx Z. Quality of Life and Job Satis- faction of Dispensing Pharmacists Practicing in Tehran Private-sector Pharmacies. Iran J Pharm Res. 2012;11(4):1039–44.
31. Professional Self-Image among Israeli Pharmacists: Sectoral Differences - Xxxxx
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32. Al Khalidi D, Xxxxxxx M. Assessment of pharmacists’ job satisfaction and job related stress in Amman. Int J Clin Pharm. 2013 Oct 1;35(5):821–8.
33. Xxxxxxx IR, Xxxxxxx XX, Xxxxxx XX, Xxxxxxxxx X. Assessment of job satisfaction among community pharmacists in Baghdad, Iraq: a cross-sectional study. Pharm Pract (Granada). 2021 Mar 9;19(1):2190–2190.
34. Zbyrak V, Xxxxxx XX, Xxxxxxx TM, Xxxxx DL, Xxxxxx EM, Pamulapati LG. Job sat- isfaction among board-certified pharmacists in Virginia. Journal of the American Pharmacists Association. 2024 Jan 1;64(1):126–32.
35. Schlosser EG, Xxxxxxxxx T, Xxxx E, Xxxx X, Xxxxx H, Xxxx A, et al. Assessment of pharmacy technician job satisfaction and duties in ambulatory care pharmacy settings: A mixed-methods analysis. American Journal of Health-System Pharmacy. 2023 Feb 1;80(3):137–47.
36. Xxxxxx M, Xxxxxxxx D, Xxxxxxxxx O, Xxxxxxxxx S, Xxxxxx K, Xxxxxx H. Assessment of Canadian Hospital Pharmacists’ Job Satisfaction and Impact of Clinical Pharmacy Key Per- formance Indicators. Can J Hosp Pharm. 2021;74(4):370–7.
37. Gaither CA, Xxxxxxxx X. Interpersonal interactions, job demands and work-related out- comes in pharmacy. International Journal of Pharmacy Practice. 2012 Apr 1;20(2):80–9.
38. Xxxxx DS, Xxxxxx KA. Relationship between hospital pharmacists’ job satisfaction and involvement in clinical activities. American Journal of Health-System Pharmacy. 1996 Feb 1;53(3):281–4.
39. Xxxxxxxx MJ, Xxxxxxxx I, Xxxxxxxx PC. Gender and Pharmacists’ Career Satisfaction in the United States. Pharmacy. 2021 Dec;9(4):173.
40. Xxxxxxxx MJ, Xxxxxxxx I, Xxxxxxxx PC. Gender and Age Variations in Pharmacists’ Job Satisfaction in the United States. Pharmacy. 2019 Jun;7(2):46.
41. Xxxxxxxx MJ, Xxxxxxxx I, Xxxxxxxx PC. Gender differences in the measurement of phar- macists’ job satisfaction. Human Resources for Health. 2018 Jul 31;16(1):33.
42. Padiyara RS, Komperda KE. Effect of postgraduate training on job and career satisfac- tion among health-system pharmacists. American Journal of Health-System Pharmacy. 2010 Jul 1;67(13):1093–100.
43. Xxxxxx PU, Xxxxxxxx TE, Xxxxxxx SJ. Practice Settings, Job Responsibilities, and Job Satisfaction of Nontraditional PharmD and BS Pharmacy Graduates. American Journal of Pharmaceutical Education. 2009 Jan 1;73(2):33.
44. Xxxxxx MA, Xxxxxx E, Xxxxxxx J, Xxxxxxx X, Xxxxxx M. Community pharmacists’ occupational satisfaction and stress: a profession in jeopardy? J Am Pharm Assoc (2003). 2013;53(3):282–96.
45. Desselle SP, Xxxxxx ER. Results of the 2015 National Certified Pharmacy Technician Workforce Survey. American Journal of Health-System Pharmacy. 2017 Jul 1;74(13):981–91.
46. Desselle SP, Xxxxxx ER. Structural model of certified pharmacy technicians’ job sat- isfaction. Journal of the American Pharmacists Association. 2007 Jan 1;47(1):58–72.
47. Xxxxx S, Xxxxxxx MA, Xxxxxxx XXX, Xxxxx X, Xxxxxx I, Xxxxxx XX. The role of pharmacists in developing countries: the current scenario in Pakistan. Human Resources for Health. 2009 Jul 13;7(1):54.
7. Appendix
7.1 Further processing of the final included articles
Table: The article titles, authors, publication years, target groups, countries, methods (questionnaire structure), and sample sizes, were highlighted, and organized into a table.
Article name, Author, Year | Target group | Country | Methods (questionnaire) | Methods (sample size) |
Evaluation of job satisfaction among pharmacists working in public health facilities Xxxx Xxxxxx Xxxxxxxxx, Xxxxxx Xxxxxxx Xxxxxxx, et. al., 2023 | Hospital Phar- macists | Nigeria | Online validated questionnaire adapted from the Minnesota questionnaire short form and the Job Description Index (JDI) | 326 pharmacists |
Job satisfaction among board-certified pharmacists in Xxxxxxxx Xxxxx Xxxxxx, Rotana X. Xxxxxx, Xx- resa X. Xxxxxxx, 2023 | Board certified pharmacists | USA | This cross-sectional study uti- lized data from the 2018 Vir- ginia Pharmacy Workforce | 13,962 Of 15,424 completed the survey |
Job satisfaction of hospital pharmacists in a representative province in Mekong Delta, Vietnam Van De Tran, Thi My Loan Vo, Xxxxx Xxxxxx Xx. et al., 2023 | Hospital phar- macists | Vietnam | A cross-sectional survey. A self-administered question- naire. | 235 survey partici- pants |
Which aspects of job determine satisfac- tionamong pharmacists working in Saudi pharmacy settings? Md. Xxxxxxxx Xxxxx, Xxxx Xxxxx Xxxxx, 2023 | Community pharmacists | Saudi Arabia | Data was collected using the English version of Job Satis- faction Survey (JSS) question- naire. | A total of 241 sam- ples were analyzed |
Burnout and coping strategies among health system pharmacists in Lebanon: a cross-sectional study Xxxx Xxxxxxxx, Xxxx Xxxxxxx, Xxxxx Xxxxxxxxx and Xxxxx Xxxxxxx, 2023 | Hospital phar- macists | Lebanon | A cross-sectional study Maslach Burnout Inventory- Human Services Survey for Medical Personnel (MBI-HSS (MP)) | 115 filled the survey (response rate of 75.1%). |
Factors impacting job satisfaction among pharmacists in the Arab world: A qualitative study Xxx Xxxxx Xx-Xxxxxxx, Xxxxx Xxxxxx et al. 2023 | Pharmacists | 12 arab countries | A qualitative study derived from a larger quantitative sur- vey | 110 from a total of 2137 participants |
What drives job satisfaction among community pharmacists? An application of relative importance analysis Xxxxxxx X. Xxxxxx, Xxxxxxx X. Xxxxx, Xxxxxxxx X. Xxxxxxx et al., 2023 | Community pharmacists | USA | Data were obtained from the 2019 National Pharmacy Workforce Survey adminis- tered to 96,110 licensed U.S. pharmacists. | 5467 (5.8%) re- sponses were ob- tained |
Pharmacists’ Satisfaction with Work and Working Conditions in New Zea- land—An Updated Survey and a Com- parison to Canada Xxxxxx Xxxxxx Xxx, Xxxxx X. Xxxx and Xxxxx X. Xxxxx, 2023 | Registered phar- macists | New Zea- land | Validated and reliable General Health Questionnaire-12 (GHQ-12). | 694 (24.7%) pharma- cists responded |
The stress, satisfaction and fulfillment of early career pharmacists – a qualita- tive analysis of a survey on their profes- sional and personal lives Xxx Xxxx Xxxx, Xx Xxxx Xxx, Xxxxx Xxxxx Xxx Xxx et al., 2023 | Early career pharmacists (ECPs) | Malaysia | The questions were adapted from Xxxxxxxx et al.’s ques- tionnaire studying the profes- sional and personal well-being of pharmacists and student pharmacists. | About 120 ECPs par- ticipated in the study. |
A pilot assessment of the career and job satisfaction of the pharmaceutical workforce in Lebanon Xxxx Xxxxxx, Xxxxxxx Xxxxxxx, Xxxxx Xxxx, et al., 2022 | Pharmacists | Lebanon | A cross-sectional survey. A self-administered questionnaire was used. | 114 pharmacists |
An instrument for measuring job satis- faction (VIJS): A validation study for community pharmacists in the context of the COVID-19 pandemic in Vietnam Xxxx Xxx Xxxxxx Xxxxxx, Xxxxx Xxx Xxxxx Xxxxxx, Xxxxx Xxx Xxxxx Xxx- xxx, et al., 2022 | Community pharmacists | Vietnam | A Vietnamese self-adminis- tered questionnaire (VIJS) was designed. The study used exploratory factor analysis (EFA) and con- firmatory factor analysis (CFS) to construct validity of the VIJS. | 351 community phar- macists |
Assessment of pharmacy technician job satisfaction and duties in ambulatory care pharmacy settings: A mixed-meth- ods analysis | Ambulatory care pharmacy tech- nicians | USA | This study used a mixed-meth- ods sequential explanatory de- sign of quantitative followed by qualitative data analysis. | 74 (59%) pharmacy technicians |
Xxxxxxxxx X. Xxxxxxxxx, Xxxx Xxxxx- xxxx, Xxxxxxxxx Xxxx et al., 2022 | ||||
Community pharmacist’s perspective regarding patient-centered communica- tion in conjunction with pharmaceutical practice: A cross-sectional survey Xxxx Xxxx, Xxxxxx Xxxxx Xxxxxxxxx, Xxxxxxxx Xxxx et al., 2022 | Community pharmacists | Romania | An online cross-sectional self- administered survey was con- ducted. | A total of 506 ques- tionnaires were col- lected and analyzed. |
Effect of Occupational Stress on Phar- macists’ Job Satisfaction in Saudi Ara- bia Lamees Aldaiji, Xxxxx Xx-xxxxx, Ab- dulrahman Alamr et al., 2022 | Pharmacists | Saudi Arabia | A cross-sectional, self-admin- istered, paper-based survey | 284 of 371 question- naires were returned. |
Job Motivation and Satisfaction Among Female Pharmacists Working in Private Pharmacy Professional Sectors in Saudi Arabia Xxxxxxx Xxxxxxxxxxx Xx-Xxxx, Xxxxx Xxxxxxxx, Xxxxx Xxxxxx Xxxxx et al., 2022 | Female pharma- cists | Saudi Arabia | Cross-sectional study Web based survey. It measured them using a pre-validated 16- item instrument, the Warr– Cook–Wall (W–C–W) scale, where each item is rated on a 7-point Likert scale. | A total of 232 female pharmacists partici- pated in the study |
Assessing Job Satisfaction and Stress among Pharmacists in Cyprus Xxxxxxxx Xxxxxxx, Xxxx Xx. Siskou, Mi- chael A. Xxxxxx et al., 2022 | Pharmacists in public and pri- vate sector | Cyprus | Survey (JSS) questionnaire was used to estimate job satis- faction, and the Perceived Stress Scale-14 (PSS-14) questionnaire to evaluate per- ceived stress. | 419 pharmacists |
Level of job satisfaction among phar- macists in public and private health sectors in Zambia: a preliminary study Xxxxx Xxxxxxx, Xxxxx Xxxxxxx, Xxxxxx X. Kalungia et al., 2022 | Pharmacists | Zambia | Cross-sectional study It used a previously validated self-administered questionnaire to measure job satisfaction | We sent out 200 questionnaires, of which 156 (78.0%) were returned. |
Exploring job satisfaction among phar- macy professionals in the Arab world: a multi-country study Xxx Xxxxx Al-Xxxxxxx, Xxxxxxx Xxxx- xxxx, Xxxxx Xxxxxx et al. 2022 | Pharmacists | 18 Arabic countries | This study was a cross-sec- tional design. The survey items were mainly adapted from the US National Pharmacist Work- force Survey. | A total of 2137 usa- ble surveys were re- ceived |
Over-the-counter counseling in commu- nity pharmacies and job satisfaction among pharmacy professionals: A re- flection of current scenario and possible solutions Xxxxx Xxxxxxxxxxx Xxxxxxx, Xxxxx Xxxxx Xx-Xxxxxxx, Xxxxx Xxx Xxxxx Xxxxx et al., 2022 | Community pharmacists | Saudi Arabia | A cross-sectional study. The researchers developed a self-administered structured questionnaire. | A total of 543 phar- macists participated in this study. |
A global study on job and career satis- faction of early-career pharmacists and | Early-career pharmacists and | Global | A cross-sectional survey was distributed to members of the | 1014 respondents from 92 countries |
pharmaceutical scientists Xxxxxx Xxxxxxxxx, Xxxxxxx Xxxxxxxx, Xxxxxx Xxxxxxx et al., 2022 | pharmaceutical scientists | International Pharmaceutical Federation (FIP) Young Pharmacists Group (YPG) A previously validated question- naire using 5-point Likert scales was used. | participated in this study. | |
A national study on the resilience of community pharmacists in Lebanon: a cross‑sectional survey Xxxxxxx Xxxxxxxxxx, Xxxxx Xxx‑Xxxxxxx, and Xxxxxxx Xxx Xx- xxxx, 2022 | Community pharmacists | Lebanon | In the second segment, phar- macists were asked to rate their job satisfaction on a 5-point Likert scale. | A total of 459 com- munity pharmacists |
Status shields and pharmacy work: Xxx- xxxxxxxx among workers by role and context Xxxxxxx X. Xxxxxx and Xxxxxx X. Xxxx-Mackey, 2022 | Pharmacy tech- nicians, pharma- cists, and PharmD stu- dents | USA | Cross-sectional Survey Job satisfaction was measured using Edwards and Xxxxxxxx’x (1999) three-item scale. | Our final sample in- cludes 298 people working in pharma- cies |
Gender and Pharmacists’ Career Satis- faction in the United States Xxxxxx X. Xxxxxxxx, Xxxxx Xxxxxxxx and Xxxxxxx X. Xxxxxxxx, 2021 | Registered phar- macists | USA | This study was based on self- reported survey data collected from a random sample of li- censed pharmacists practicing throughout the United States | 737 of 2400 (32.6%) pharmacists |
Xxxxxxx and resilience among phar- macy technicians: A Singapore study Xxx Xxxx Xxxxx, Xxx Xxx Xxx, Xxxx Xxx Tjien Chew et al., 2021 | Pharmacy tech- nicians | Singapore | A cross-sectional survey. A 60-item questionnaire with 4 main categories. | 733 of 1252 PTs (58.5%). |
Assessment of Canadian Hospital Phar- macists’ Job Satisfaction and Impact of Clinical Pharmacy Key Performance Indicators Xxx Xxxxxx, Xxxxxxx Xxxxxxxx, Xxxxx Xxxxxxxxx et al, 2021 | Hospital phar- macists | Canada | An electronic survey, consist- ing of 36 questions, was devel- oped using a validated pharma- cist job satisfaction tool | 284 pharmacists |
Assessment of job satisfaction among pharmacy professionals Muluwork Xxxxxx Xxxxxxx, Tebeje Ashegu Chiro and Xxxxxxxxx Xxxxx, 2021 | Hospital Phar- macists | Ethiopia | Cross-sectional study. Semi- structured self-administered questionnaire. | 80 of 85 (95%) par- ticipants |
Assessment of job satisfaction among community pharmacists in Baghdad, Iraq: a cross-sectional study Xxxx X. Xxxxxxx, Xxxxxxx X. Xxxxxxx, Xxxxxxx X. Xxxxxx et al., 2021 | Community pharmacists | Iraq | Cross-sectional study. A sur- vey questionnaire using Warr- Cook-Wall satisfaction scale (ranging from extremely dis- satisfied to extremely satisfied) was used to assess job satisfac- tion. | A total of 436 com- munity pharmacists |
Job satisfaction of clinical pharmacists | Clinical pharma- cists | Vietnam | Cross-sectional study. Self-ad- ministered questionnaire. | 197 out of the |
and clinical pharmacy activities imple- mented at Ho Chi Minh city, Vietnam Xxx-Xxx Xxxxxx-Xxx, Xxxx-Xxxx Xxx- xxx-Xxxx, Minh-Thu Do-Tran et al., 2021 | 239 (82.4%) CPs par- ticipated | |||
Factors associated with burnout and job satisfaction in Chinese hospital pharmacists Xxx Xxxx, Xxxxxxxx Xxxxx, Xxxxxxxx Xx, 2020 | Hospital phar- macists | China | Chinese versions of the Job Satisfaction Survey (JSS) and the Minnesota Satisfaction Questionnaire (MSQ) | 1394 of 1786 phar- macists |
Job Satisfaction among Swedish Phar- macists Xxxxx Xxxxxxxx and Xxxxx Xxxxxxxxxx, 2020 | Pharmacists | Sweden | Cross-sectional study. Job sat- isfaction was evaluated using a five-item validated version of the survey from XxXxxx et al. | 94 Pharmacists |
Exploration of barriers affecting job satisfaction among community pharma- cists Xxxxxxxx Xxxxxx Xxxxxxxxxx, Xxxxx Xxxxx, Xxxxxxxx Xxxxxx, et al., 2020 | Community pharmacists | Indonesia | This study reported data from the Nationwide Community Pharmacy Survey 2018. The results specific to participants in the East Java region were used for this study. | A sample of 1015 of commu- nity pharmacists |
Job satisfaction, work commitment and intention to leave among pharmacists: a cross-sectional study Nedaa Al-Xxxxxxx, Xxxxxx Moham- med Al-Surimi, 2019 | Pharmacists at different healthcare settings. | Saudi Arabia | Data were collected using an English version of a validated questionnaire developed and used in a Malaysian study by Xxxx et al. | 325 out of 515 (63%) pharmacists |
Gender and Age Variations in Pharma- cists’ Job Satisfaction in the United States Xxxxxx X. Xxxxxxxx, Xxxxx Xxxxxxxx and Xxxxxxx X. Xxxxxxxx, 2019 | Pharmacists | USA | Cross-sectional study. The sur- vey questionnaire, previously validated, was exclusively de- signed for this and other pharmacist workforce studies. | 701 of 2400 (31.0%) pharmacists |
Hospital pharmacy technicians practice and perceptions in France and Quebec, Canada Xxxxxxxx Xxxxxx, Xxxxxxx Xxxxxx. Xxxxxx Xxxxxxxx et al., 2019 | Hospital phar- macy techni- cians | France and Que- bec, Can- ada | Cross-sectional study. A self- administered survey, with a to- tal of 17 questions were asked using a four-choice Likert scale. | 224 of 628 (36%) re- spondents from France 101 of 350 (29%) re- spondents from Can- ada |
Gender differences in the measurement of pharmacists’ job satisfaction Xxxxxx X. Xxxxxxxx, Xxxxx Xxxxxxxx and Xxxxxxx X. Xxxxxxxx, 2018 | Licensed phar- macists | USA | This study was based on self- reported survey data. | A total of 736 of 2400 pharmacists |
Associations between Work Activity and Work Setting Categories and Dimen- sions of Pharmacists’ Quality of Work Life Xxx X. Xxxxxxxx, Xxxxxxxx X. Xxxxxxx, Xxxxxxx X. Xxxxxxxx, 2018 | Hospital and community Pharmacists | USA | Eight quality of work life vari- ables were obtained from the 2014 National Pharmacist Workforce Survey data file. | 2445 out of 5053 (48.4%) pharmacists |
Cluster analysis of pharmacists' work attitudes Xxxxxxxx X, Xxxxxxx Y, Xxxxxxxx T, 2017 | Community and hospital Pharma- cists | Japan | Self-administered surveys of cross-sectional stud- ies of pharmacists were de- signed with reference to previ- ous Japanese studies, 3 over- seas studies, and some ideas by several pharmacy manage- ments. | 1579 community pharmacists and 435 hospital pharmacists. |
Pharmacists' satisfaction with their work: Analysis of an alumni survey Xxxxx Xxxxxxxxxx, Xxxxx Xxxxxxxx, Xxxx Xxxxxxx, Xxxxxxxx Xxxxxxx, 2017 | Pharmacy grad- uates | Sweden | The questionnaire was devel- oped using information from the literature as well as general alumni surveys from other de- partments. There were five questions about job satisfaction measured using a five-item validated version of the satisfaction sur- vey from McCann et al. | A total of 222 (43%) graduates completed the survey |
Current status, challenges and the way forward for clinical pharmacy service in Ethiopian public hospitals Xxxxx Xxxx Xxxxx, Xxxxxxx Xxxxxxx, Ge- bremedhin Xxxxxxxxxxx Xxxxxxxxxx et al., 2017 | New graduates working in pub- lic hospitals | Ethiopia | Quantitative data was collected using a pre-tested and self-administered questionnaire customized based on previous studies. | A total of 160 (37.5%) graduates, |
Results of the 2015 National Certified Pharmacy Technician Workforce Sur- vey Xxxxx X. Desselle & Xxxx X. Xxxxxx, 2015 | Certified phar- macy techni- cians (CPhTs) | USA | In this cross-sectional study, a questionnaire was used to sur- vey a nationwide randomized sample of CPhTs. | A total of 702 CPhTs completed the sur- vey. Of those, 516 (73.5%) were used in the analysis. |
Evaluating Pharmacists’ Motivation and Job Satisfaction Factors in Saudi Hospitals Xxxxxx Xxxxxxxxxx and Xxxxxxx Xxx- xxxx, 2016 | Pharmacists and pharmacy man- agers in Saudi hospitals. | Saudi Arabia | Two questionnaires were used in the study. One was Minne- sota Satisfaction Question- naire, the second was self-ad- ministered. | The study involved 19 pharmacy manag- ers and 71 pharma- cists |
Assessing the relationship between pharmacists’ job satisfaction and over- the-counter counselling at community pharmacies Xxxxxx Xxxxxxx & Xxxxxx Xxxxxxxxx, 2015 | Community pharmacists | Lithuania | Job satisfaction was measured using the Index of Job Satis- faction (by Xxxxxxxxx and Xxxxx) | 305 community phar- macists |
An Analysis of Job Satisfaction among Iranian Pharmacists through Various Job Characteristics Xxxxxxx Xxxxx Xxxxxxxx Xxxxxxxx, Xxxxxx Xxxxxxxxx, Xxxxxx Xxxxxx et al., 2014 | Pharmacists | Iran | Self-administeret validated questionnaire, inspired by a Lebanses questionnaire by Xxx- xxxx et al. | 575 of 700 (82%) pharmacists |
Job satisfaction, organization commit- ment and retention in | Fully registered pharmacists in | Malaysia | A cross-sectional survey using a self-administered validated | A total of 247 (52.9%) pharmacists |
the public workforce: a survey among pharmacists in Malaysia Gin Nie Chua, Xxx Xxxxx Xxx, Bee Ai Sim et al., 2014 | the public sec- tor. | and reliable questionnaire. | ||
Quality of Life and Job Satisfaction of Dispensing Pharmacists Practicing in Tehran Private-sector Pharmacies Xxxxxxx Xxxx, Xxxxxxx Xxxxxxxxx, Farnaz Younesi Sisi et al., 2012 | Practicing phar- macists in pri- vate-sector phar- macies | Iran | Cross-sectional descriptive analysis. The questionnaire was validated under supervi- sion of Iranian Pharmacists As- sociation. | |
Job satisfaction among chain commu- nity pharmacists: results from a pilot study Xxx X. Xxxxxxxx, Xxxxxxxxx Xxxxxx & Xxxxxxxxx Xxxxx et al., 2012 | Chain commu- nity pharmacists | USA | Job satisfaction questions were adapted from the Warr-Cook- Wall scale, including an addi- tional "patient interaction" item. | 32 pharmacists |
Assessment of pharmacists' job satisfac- tion and job-related stress in Amman Xxxx Xx Xxxxxxx & Xxxxxxx Xxxxxxx, 2013 | Registered and currently prac- ticing pharma- cists | Jordan | The study utilized a self-ad- ministered survey methodol- ogy with a pre-validated and pre-piloted questionnaire adapted from a previous study conducted in Northern Ireland. | 244 of 430 question- naires were returned. 235 respondents were included. |
The association of subjective workload dimensions on quality of care and phar- macist quality of work life Xxxxxxxx X. Xxxx, Xxxxx X. Look & Xxxxx X. Xxxx, 2014 | Practicing com- munity pharma- cists | USA | The survey instrument con- tained 63 items, including measures related to pharmacist and pharmacy characteristics, job satisfaction, burnout, and perceived performance of tasks in the medication dispensing process. | A total of 169 surveys were com- pleted and returned. |
Community pharmacists' occupational satisfaction and stress: a profession in jeopardy? Xxxx X. Xxxxxx, Xxxxxx Xxx- xxx, Xxxx Xxxxxxx et al., 2013 | Community pharmacists | USA | The study involved a self-ad- ministered online survey An 88-item battery of statements adapted from a reli- able and validated instrument developed by Xxxxxxx and Xxx- xxxxxx was used. | 303 of 857 pharma- cists |
British pharmacists' work-life balance – is it a problem? by Xxxxxxxxx Xxxxxx and Xxxxx Xxxxxxx, 2014 | Pharmacists within the com- munity and hos- pital sector | Great Britain | The study utilized a validated work/life balance scale consist- ing of statements related to work demands, personal time, stress levels, and impact on re- lationships. | 12,364 pharmacists. |
Community Pharmacists' Subjective Workload and Perceived Task Perfor- mance: A Human Factors Approach Xxxxxxxx X. Xxxx, Xxxxx X. Xxxx, 2012 | Practicing com- munity pharma- cists | USA | The study utilized a self-ad- ministered survey instrument containing 63 items. | A total of 169 of 224 (75%) surveys were completed |
Interpersonal interactions, job demands | Hospital phar- macists | USA | Cross-sectional study using ei- | A total of 566 of |
and work-related outcomes in phar- xxxx Xxxxxxxx X. Xxxxxxx and Anagha Nad- karni, 2012 | ther five- or seven-point Lik- ert-type scales previously used in literature. | 1874 (30.2%) com- pleted surveys was obtained. | ||
Job satisfaction and the association with involvement in clinical activities among hospital phar- macists in Hong Kong Xxx-Xxx Xxx, Xxxxx Xxxx & Xxxxxxxx Xxxx, 2011 | Hospital phar- macists (full- time pharmacists employed by the Hospital Author- ity) | Hong Kong | Cross-sectional survey.The section consisted of the adapted Xxxxxxx and Xxxxxxxxx instrument, with 42 items grouped into 13 subscales in the same way as devised by Xxxxxxx and Xxxxxxxxx. | A total of 124 re- sponses (41.8%) were received out of 297 mailed question- naires. |
Key determinants of hospital pharmacy staff's job satisfaction by Xxxxxx X. Xxx & Xxxxxx Xxxxx, 2011 | Pharmacists and pharmacy sup- port personnel practicing in Australian hos- pitals. | Australia | Job satisfaction and career satisfaction, were meas- ured by 10 items adapted from Xxxxxxx and Xxxxxxxxx’x previ- ously validated instrument. Using a 5-point scale. | The survey was sent to 350 pharmacy staff in Australia, in which 188 responded (53,7%). |
Effect of postgraduate training on job and career satisfaction among health- system pharmacists Xxxxxxx X. Xxxxxxxx & Xxxxx X. Kom- perda, 2010 | health-system pharmacists | USA | The questionnaire included previously validated questions for job and career satisfaction among pharmacists, as well as additional questions evaluating satisfaction with specific in- trinsic and extrinsic factors af- fecting job satisfaction. | 1010 of 2463 questionnaires were suitable for analysis. |
A latent class analysis of job satisfac- tion and turnover among practicing pharmacists Xxxxxxx X. Xxxxxxxx & Nisaratana San- gasubana, 2010 | Actively practic- ing pharmacists | USA | Job satisfaction was measured using a 5-item scale | A total of 429 of 2353 surveys were usable and included in the study. |
Care Providers’ Satisfaction with Re- structured Clinical Pharmacy Services in a Tertiary Care Teaching Hospital Xxxxx X Xxxxx, Xxxxxxxxx Xxxxxxxx, and Xxxx Xx, 2010 | Pharmacists working in a ter- tiary care teach- ing hospital. | Canada | Cross-sectional study. | 26 pharmacists (58%), 223 nurses, and 92 physicians completed the sur- vey. |
Job Stress: Its Relationship to Hospital Pharmacists’ Insomnia and Work Out- comes Xxxx-Xxxx Xxx, Xxxxxxx Xxx-Xx Xxx, Xxx-Xxxx Xxx et al., 2009 | Actively practic- ing Hospital pharmacists | Taiwan | The structured questionnaire used in the study was devel- oped based on theoretical liter- ature, practical insights, and in- put from focus groups of phar- macists. The questionnaire consisted of 44 questions, with each item measured on a five- point Likert scale. | The study had a sam- ple size of 247 hospi- tal pharmacists (22%). |
Exploring the relationship between pharmacists' job satisfaction, intention | Community and | United Kingdom | Job satisfaction was measured using the validated Warr- | 32,181 pharmacists (76.6%). |
to quit the profession, and actual quit- ting Xxxxxxxxx Xxxxxx, Xxxxx Xxxxxxx, Xxxx Xxxxxxxx et al., 2009 | hospital pharma- cists | Cook-Wall job satisfaction scale | ||
Practice Settings, Job Responsibilities, and Job Satisfaction of Nontraditional PharmD and BS Pharmacy Graduates by Xxxxxx X. Xxxxxx, Xxxxx X. Xxxx- xxxx & Xxxxx X. Xxxxxxx, 2009 | Graduates of the nontraditional PharmD pro- gram and gradu- ates with a BS in pharmacy from the University of North Carolina. | USA, spe- cifically at the University of North Carolina. | The study utilized a question- naire to gather data on practice settings, job responsibilities, and job satisfaction of nontra- ditional PharmD and BS Phar- macy graduates. The question- naire likely included items re- lated to career mobility, clini- cal skills, job performance, job security, research skills, salary, and other relevant factors. | 214 (73%) of the 293 nontraditional PharmD graduates surveyed and 189 (64.5%) of the 293 BS graduates surveyed completed the survey instruments. |
Assessing job satisfaction and stress among pharmacists in Northern Ireland Xxxxx XxXxxx, Xxxxxx X. Xxxxxx, Xxxxx X. Xxxxx et. al., 2009 | Community and hospital pharma- cists | Northern Ireland | A questionnaire was adapted from one that had been previ- ously used in the US and was tailored to reflect pharmacy practice within NI, using a sub- set of questions (33 items) from the Health Professions Stress Inventory (HPSI) devel- oped by Xxxxxxxx | 766 replies (39%) were obtained |
Factors affecting job and career satis- faction among community pharmacists: A structural equation modeling ap- proach Xxxxxxx X. Xxxxxxxx, Xxxxx Xxxxx- chat & Xxxxxxx Xxx-Xxxx, 2008 | Community pharmacists | Indiana, USA | The questionnaire used ques- tions from the previously vali- dated instruments of Xxxxxxx and Xxxxxxxxx and Xxxx and Xxxxxx. | 75 of 108 pharma- cists participated |
A modified model of pharmacists’ job stress: The role of organizational, ex- tra-role, and individual factors on work-related outcomes Xxxxxxxx X. Xxxxxxx, Xxxx X. Xxxxxxx, Xxxxxxx X. Xxxxxxxx et al., 2008 | Licensed phar- macists | USA | The study utilized a cross-sec- tional mail survey with previ- ously validated summated Lik- ert-type scales. | 2250 of 4895 (46%) licensed pharmacists |
Application of Rasch rating scale model to analysis of job satisfaction among practicing pharmacists Xxxxxxx X. Xxxxxxxx and Xxxxxx X. Car- vajal, 2008 | Community and hospital pharma- cists | USA | A survey with 12 latent con- structs provided the framework for the model. All variables were measured using a 5-point Likert type scale. | 820 responses (16.4%). |
The effects of work setting on pharma- cists' empowerment and organizational behaviors Xxxx Xxxxxxx & Xxxxxxxx Xxxxxxx, 2007 | Pharmacists | USA | The study utilized a self-ad- ministered questionnaire. Va- lidity and reliability of the questionnaire were likely en- sured through expert review, pilot testing, and measures of internal consistency. | 421 of 1,200 (42.4%) a random national sample of pharma- cists was used |
Should I Stay or should I go? The influ- ence of individual and organizational factors on pharmacists’ future work plans Xxxxxxxx X. Xxxxxxx, Xxxxxx Xxxxxxxx, Xxxxx X. Xxxx et. al., 2007 | Licensed phar- macists | USA | The conceptual model for this study is based on the work xx Xxxxxx et al. | 1564 pharmacists re- turned a survey. |
Structural model of certified pharmacy technicians’ job satisfaction Xxxxx X Xxxxxxxx and Xxxx X. Xxxxxx, 2007 | Certified phar- macy techni- cians (CPhTs) | USA | Job satisfaction was measured using Porter’s 20-itemn 5-point Likert-type summated rating scale. The organizational | 1004 of 3200 re- sponses (31,4%) were returned. 835 respondents were used for the analyses. |
Community Pharmacists’ Work Envi- ronments: Evidence from the 2004 Na- tional Pharmacist Workforce Study Xxxxx X. Xxxxxxx, Xxxxxxx X. Xxxxxxxx, Xxxxx X. Xxxx et al., 2006 | Actively practic- ing pharmacists | USA | Cross-sectional study via a questionnaire | 2075 of 4179 phar- macists responded (44%). 1564 re- sponses were used. |
Job Turnover Intentions Among Certi- fied Pharmacy Technicians Xxxxx X. Desselle, 2005 | Certified Phar- macy Techni- cians | USA | Cross-sectional descriptive de- sign using adaptations of widely reported and previously validated Likert-type sum- mated rating scales. | Of 3200 a total of 1004 responses were returned (31.4%), and the analysis was based on 835 re- spondents. |
Involvement of immunization-certified pharmacists with immunization activi- ties Xxxxxxx X Xxxxxxxxx, Xxxxxxxx Xxxxx, Xxxx Xxxxxxx et al., 2004 | Pharmacists | USA | Job Satisfaction Survey: A 4- question job satisfaction sur- vey was included, measuring general job satisfaction | Response rates were 48% (n = 101) and 36% (n = 158) for immunization-certi- fied and noncertified pharmacists, respectively. |
Pharmacists' Assessment of Dispensing Errors: Factors, Practice Sites, Profes- sional Functions and Satisfaction X.X. Xxxx & Xxxxxxx X. Xxxxx, 2001 | Actively practic- ing pharmacists | USA | Job satisfaction was measured using a linear scale where pharmacists marked their satis- faction level from very dissat- isfied to very satisfied | A total of 2862 phar- macists returned sur- veys out of 7298 mailed (39%). |
Pharmacist job turnover, length of ser- vice, and reasons for leaving, 1983- 1997 Xxxxx X. Xxxx, 2000 | Licensed phar- macists | USA | Cross-sectional study, ques- tionnaire. | Out of 1600, a total of 541 pharmacists responded (34.5%). |
Pharmacists’ Attitudes Regarding Qual- ity of Worklife Xxxxxxx X. XxXxxx, 1999 | Pharmacist- members of the American Phar- maceutical As- sociation (APhA). | USA | The survey instrument con- sisted of 108 questions, and in- cluded open-ended questions, dichotomous responses, and 5- and 6-point summated rating (Likert-style) response scales. | Of 2014 surveys that were mailed, 1199 responses were in- cluded in the analysis (60%). |
Pharmacists' job satisfaction and per- ceived utilization of skills Xxxxx X. Xxx & Xxxxxxx Xxxxxxxxxxx, | Pharmacists practicing in in- stitutional and | AUSA | Job satisfaction was measured using a four-item instrument | Out of 600 surveys mailed, 194 were re- turned (35%). |
1999 | ambulatory care settings. | (developed by Xxxxxxx and Xxxxxxxxx). | 161 usable responses were analyzed. | |
Importance of clinical activities to job satisfaction in Japanese pharmacists Xxxxxxxx Xxxxxxxx, Xxxxxx Xxxxxxxx, Xxxxxxxx Xxxxx et al., 1998 | Hospital phar- macists | Japan | The questionnaire was con- structed along the same lines as that of Xxxxx and Xxxxxx, with only slight modifications, so that the results could be eas- ily compared with theirs. The four-item general job satisfac- tion subscale of Barnett and Xxxxxxxxx was used in the manner described by Xxxxx and Xxxxxx. | Of the 495 pharma- cists to whom ques- tionnaires were distributed, 297 returned usable re- sponses (60.0%). |
Satisfaction among residents in ASHP- accredited pharmacy residency pro- grams Xxxx XxxXxxXxxx, And Xxxx X. Mur- phy, 1997 | Pharmacy resi- dents in ASHP- accredited resi- dency programs. | USA | A questionnaire was developed on the basis of a review of lit- erature on job satisfaction within the pharmacy profes- sion. The questionnaire con- sisted of 34 items. | Questionnaires were returned by 413 (59%) of the 697 subjects. |
Relationship between hospital pharma- cists’ job satisfaction and involvement in clinical activities Xxxxx X. Xxxxx and Xxxxxxx X. Xxxxxx, 1996 | Hospital phar- macists | USA | The study utilized a mail ques- tionnaire adapted from a previ- ously validated survey that measured pharmacists' job sat- isfaction (developed by Xxxxxxx and Xxxxxxxxx). | Out of 612 question- naires mailed, 354 usable responses were returned (58.4%). |
The health professions stress inventory: Factor structures for pharmacists’ Gireesh V- Gupchup & Xxxx X. Xxxx- gang, 1994 | Practicing regis- tered pharma- cists | USA | Cross-sectional study. The questionnaire also contained measures of job dis- satisfaction. | Responses were re- ceived from 755 registered phar- macists (56.9%). |
Effect of “Mood that day” on pharma- cists’ job and career satisfaction Xxxx X. X. XxxxXxxx and I-Xxxx Xxxx, 1994 | Pharmacists | USA | Job satisfaction was measured using a 3-item scale of Overall Job Satisfaction from the Michigan Organization Assess- ment Questionnaire, and career satisfaction was assessed with a 4-item pharmacy career satis- faction scale. | Out of 692 pharma- cists selected, 389 us- able responses were received (56.9%). The results reported are based on the re- sponses of 573 pharmacists. |
Professional Self-Image among israeli pharmacists: Sectoral differences Xxxxx Xxxxxx & Xxxxxx X. Xxxxxx, 1992 | Pharmacists in the private, com- munity, and hos- pital sectors | Israel | The questionnaire was partly based on a questionnaire used previously in similar research and partly tailored to fit the lit- erature. | Of the 300 question- naires mailed, 145 were returned |
Factors affecting pharmacists’ selection of rural or urban practice sites in Ne- braska | Licensed phar- macists | USA. | The study adapted a question- naire that was used in a 1983 | Final sample of 689 usable responses. |
Xxxxx X. Xxxx, Tuesday X. Xxxxx, 1992 | study by the Public Health Ser- vice. | 315 were urban phar- macists and 374 were rural pharmacists. | ||
Job-related Stress: Perceptions of Em- ployee Pharmacists Xxxxx x. Xxxxxxxx & Xxxx X. Xxxxxxxx, 1991 | Registered phar- macists | USA8io | The questionnaire also con- tained a job dissatisfaction scale, which consisted of four Likert-type items. | Responses were re- ceived from 327 pharmacists (55,2%). |
The Relationship Between Pharmacy Practice Setting and Job Design Xxxxxx X. Xxxxxxx, 1988 | Independent pharmacists, chain pharma- cists, hospital pharmacists | USA | The General and Job Facets Module of Michigan Organiza- tional Assessment Question- naire (MOAQ), and Xxxx’x Pro- fessionalism Scale. | |
Oklahoma pharmacists’ explanations of professional satisfaction and dissatis- faction Xxxxx X. Xxxxx & Xxxxxxx Xxxxxxxxxx, 1987 | Registered and licensed phar- macists | USA. | Questionnaire with a section comprising the general satis- faction which was modeled af- ter xxx Xxxxxxxxx-Rothe index of job satisfaction. | 153 responses (51.7%). |
Job Satisfaction of HMO Pharmacy Personnel L. Xxxxxxx Xxxx & Xxxxxxx X Xxxxxxx, 1987 | Pharmacists and pharmacy per- sonnel. | USA | Questionnaire based on the facet-specific measures of the Minnesota Job Satisfaction Questionnaire. | 126 of 173 completed questionnaires were returned (73%). 54.5% of the re- spondents were phar- macists. |
An Equity Model of Staff Pharmacists' Job Satisfaction L. Xxxxxxx Xxxx & Xxxxxxx X. XxXxxx, 1987 | Licensed phar- macists | USA | Questionnaire, which included 3 facet-free questions form the Michigan Survey of Working Conditions and 3 facet-specific questions from the Minnesota Job Satisfaction Questionnaire. | 208 staff pharmacists completed the ques- tionnaire. |
Self-reported Burnout Among HMO Pharmacists Xxxxxxx X. Xxxxxxx, X. Xxxxxxx Xxxx, Xxx Xxxxxxxxx, 1987 | Pharmacists | USA | Cross-sectional study, ques- tionnaire. | 67 respondents (70%). |
Job characteristics and satisfaction of pharmacy technicians Xxxxx X. Xxxxxxx, Xxxxx X. Xxxxx- xxxxxx, Xxxxxx X. Xxxxxxxxx et. al., 1987 | Pharmacy tech- nicians | USA | Job satisfaction was measured by the Minnesota Job Satisfac- tion Questionnaire (MSQ). | A total of 123 com- pleted the question- naire. |
Development and Validation of an In- strument to Measure Pharmacists’ Sat- isfaction with their Jobs and Careers Cancace Wilt Xxxxxxx & Xxxxxx X. Xxx- xxxxxx, 1986 | Licensed phar- macists | USA | Mail survey questionnaire de- sign which was validated. | random sample of 2100 pharmacists. |
Perceptions of Work among Men and Women Pharmacists in Non-administra- tive Positions Xxxxxxx X. Xxxxxx and Xxxxxxx X. | Xxxxxxxx phar- macists | USA | Questionnaire with 153 ques- tions and represented the three modules from the Michigan Organizational Assessment | Of 507 mailed sur- veys, 279 (55%) re- sponses were used. |
Xxxxxxxxxx, 1982 | Questionnaire (MOAQ). | |||
Job satisfaction among Hospital Phar- macy Personel Xxxxxxx X. Xxxx, Xxxxxxx X. Xxxxxx & J. Xxxx Xxxxxxx, 1982 | All pharmacy personnel em- ployed in hospi- tals | USA | 16 facet-free questions from the University of Michigan Survey of Working Conditions were used to measure overall job satisfaction. The facet-specific measures of job satisfaction were the 13 “facets” of Minnesota Job Sat- isfaction Questionnaire. | Usable question- naires were returned by 202 (74.8%) of the pharmacists and 131 (62.5%) of the support personnel. |
Job Content and Pharmacists’ Job Atti- tudes Xxxxxxx X Xxxxxx, Xxxxxxx X. XxXxxxxxx & Xxxxxxx X. Xxxxxx, 1982 | Non-Adminis- trative hospital pharmacists | USA | -item questionnaire, whereas the majority of the survey items were three modules from the Michigan Organizational Assessment Questionnaire (MOAQ), | Of the 507 hospital pharmacists sampled, 283 (56%) respond- ents were used. |
Job Satisfaction in the Practice of Clini- cal Pharmacy Xxxxx Xxxxxxx Xxxxx, 1981 | Pharmacists as- signed to 35 Army Medical Treatment Facil- ities. | USA | The study was conducted using a survey designed to measure satisfaction with different as- pects of the job on a seven- point scale | 153 pharmacists re- sponded to the survey (96%), and 145 re- spondents were in- cluded in the analy- sis. |
Job satisfaction of hospital pharmacy technicians in North Xxxxxxxx Xxxxxxxxx X. Xxxxxx, Xxxx Xxxx Xxxxxx et al., 1980 | Hospital phar- macy techni- cians and Hospi- tal pharmacy di- rectors | USA | Technicians’ satisfaction was measured using the Job De- scription Index as defined by Xxxxx. | 389 questionnaires were returned, yield- ing a response rate of 70.3% technicians and 91.6% directors. |
Levels of satisfaction among hospital pharmacists C. Xxxxxxxx Xxxxxxx, Xxxxxxx X. Xxx- xxx and X. Xxxxxxx Xxxxxx, 1977 | Hospital phar- macists | USA | Facet-specific job satisfaction measure was the 13 dimen- sions of the Minnesota Job Sat- isfaction Questionnaire (MJSQ). | 195 pharmacists re- ceived the question- naire, and 132 (68%) responded). |
Pharmacists’ Attitudes Toward Work Life: Results from a National Survey of Pharmacists Xxxxx X. Xxxx, Xxxxxxx X. Xxxxxxxx, Xxxxxxxx X. Xxxxxxx, Xxxxx X. Xxxxxxxx et. al., 2004 | Pharmacists | USA | Previously validated rating scales were used to measure job satisfaction, job stress, work-home conflict, role over- load, role ambiguity and role conflict. Scale reliability for each work attitude measure was assessed with coefficient alpha, and va- lidity of the scales was as- sessed with factor analysis. | Random sample of 5000 pharmacists re- ceived the question- naire, and 1737 of ac- tively practicing pharmacists who re- sponded were in- cluded in this study. |
Part III
Abstract
Objectives: The aim of this study was to investigate which factors increase job satisfaction among pharmacists and pharmacy technicians (PTs) working in community- and hospital phar- macies in Denmark.
Methods: This report utilized statements from a questionnaire survey that was conducted in Part I of this master thesis project. Coding and thematic analysis were used to analyze the statements from the questionnaire. Purposive sampling was used to collect data from the ques- tionnaire survey and to recruit interview participants for validating interviews. Relevant quotes from the interviews were categorized in the previously defined themes.
Results: The thematic analysis of 322 collected statements resulted in eight different codes and three main themes: Social conditions, Professional conditions and Structural condi- tions. These reflected the main areas that affect and increase the employees’ job satisfaction at the pharmacy. The results from the validating interviews aligned with statements presented in the survey’s comment section and showed substantial agreement with the three identified themes. With the application of Xxxxxxxx’x two-factor theory the theme “social conditions” was identified as a motivator, highlighting the importance of good relationships with coworkers and engaged leadership. The second theme “professional conditions” was identified as a moti- vator underscoring the importance of professional development and recognition. Lastly the theme “structural conditions” which included salary, staffing and work schedules, was identi- fied as a hygiene factor, addressing factors that might lead to job dissatisfaction.
Conclusion: By combining the results of this study with Xxxxxxxx’x two-factor theory, it be- came clear that both hygiene factors and motivators affect the job satisfaction of pharmacists and PTs in Danish pharmacies. All three themes must be considered to create a more satisfy- ing and motivating work environment, leading to better overall performance and increased job satisfaction.
Hvilke Faktorer er med til at Øge Jobtilfredsheden blandt Farma- ceuter og Farmakonomer på Danske Apoteker?:
Et Kvalitativt Studie
1. Formål
Formålet med denne opgave at undersøge, hvad der er med til at øge jobtilfredsheden blandt farmaceuter og farmakonomer på privat- og sygehusapoteker i Danmark. Dette blev gjort med opfordring fra Netværk For Udvikling af Apotekspraksis (NUAP).
2. Metode
2.1 Dataindsamling
2.1.1 Kommentarer fra spørgeskemaundersøgelse
Hovedopgaven i denne specialeopgave (Part I) undersøger jobtilfredsheden blandt farmaceuter og farmakonomer på de danske privat- og sygehusapoteker. Dette blev gjort via en større spør- geskemaundersøgelse, som blev sendt ud til alle apoteker i Danmark. I forbindelse med spør- geskemaundersøgelsen var det muligt for de deltagende at efterlade en kommentar i slutningen af spørgeskemaet, hvor de kunne kommentere på, hvad de personligt mener, bidrager til en øget jobtilfredshed på apotekerne. Formuleringen lød: “For at kunne forbedre arbejdsforhol- dene og den generelle jobtilfredshed blandt farmaceuter og farmakonomer, er Netværk For Udvikling af Apotekspraksis (NUAP) meget interesserede i at høre mere om, hvad der er med til at øge din jobtilfredshed. Xxxxx venligst, hvilke aspekter af dit arbejde der er med til at øge din generelle jobtilfredshed:”.
Der blev dermed benyttet purposive sampling til indsamling af data, da der kun var interesse i at indsamle data specifikt fra farmaceuter og farmakonomer ansat i apotekssektoren i Danmark.
2.1.2 Semistruktureret interviews
Efterfølgende blev der yderligere foretaget semistrukturerede valideringsinterviews. Disse blev foretaget for at understøtte og henholdsvis be- eller afkræfte resultaterne fra spørgeskemaun- dersøgelsen.
I forbindelse med spørgeskemaundersøgelsen kunne deltagerne frivilligt henvende sig til en privat mail, hvis de var interesserede i at indgå i et yderligere interview. Tre frivillige deltagere henvendte sig på mail, og to af dem valgte efterfølgende at indgå i et online interview. Her blev også brugt purposive sampling, og udført to separate online interviews over Zoom (1).
Interviewene fulgte en semistruktureret opbygning, hvor intervieweren benyttede sig af en in- terviewguide (Appendix 7.1) (2). Interviewguiden blev bygget op således, at deltagerne først blev introduceret for interviewerne og formålet med interviewene, hvorefter de fik oplyst di- verse praktiske oplysninger om hvordan interviewene ville forløbe. Dernæst blev de bedt om kort at introducere dem selv, deres professionelle virke, herunder antal år de havde været ansat på apoteket, om de var deltid- eller fuldtidsansatte, samt i hvilken apotekssektor de var ansat (privat apotek eller sygehusapotek).
Det strukturerede interview fulgte herefter en række specifikke spørgsmål i overensstemmelse med skemaet i interviewguiden. Først blev de stillet et hovedspørgsmål, som var designet til at få interviewpersonen til at svare så specifikt som muligt. De tre hovedspørgsmål i interview- guiden, tog hver især udgangspunkt i de definerede temaer fra dataanalysen af kommentarerne fra spørgeskemaundersøgelsen. Dette var vigtigt, så interviewpersonerne, hhv. kunne be- eller afkræfte, hvorvidt det pågældende tema også påvirkede deres jobtilfredshed. Hovedspørgsmå- let kunne lyde: “Mange af respondenterne udtalte, at sociale forhold på apoteket er vigtigt ift. at øge jobtilfredsheden. Er du enig?”. Hvis det blev vurderet, at de ikke havde besvaret dette spørgsmål fyldestgørende, ville de blive stillet et supplerende spørgsmål, som omhandlede det specifikke tema. Sådan et spørgsmål kunne lyde: “Er det vigtigt for dig at have gode og støt- tende kollegaer?”. Dette blev gjort for at opnå så fyldestgørende et svar som muligt, eller for at hjælpe interviewpersonen på rette spor.
Interviewene blev lydoptaget og transskriberet i Word (Appendix 7.3). Deltagerne blev infor- meret om dette, og gav samtykke til at deltage.
2.2 Dataanalyse
2.2.1 Kommentarer fra spørgeskemaundersøgelse
Til at analysere og fortolke de indsamlede kommentarer, blev der anvendt tematisk dataanalyse (3). Der blev benyttet en induktiv kodningsmetode (4). Processen var følgende:
● Først blev alle kommentarer inddelt i mindre sektioner.
● Den første sektion blev læst igennem, og relevante koder blev bestemt ud fra citaterne og dernæst fortolket.
● Herefter blev en ny sektion af datasættet læst igennem, og inddelt under de oprettede koder. Hvis nogle af citaterne ikke matchede de oprettede koder og fortolkninger, blev nye relevante koder oprettet.
● Denne proces blev gentaget indtil alle citater var kodet og fortolket (se Appendix 7.2)
● Til sidst blev alle koder inddelt i større temaer og beskrevet. Der blev desuden udvalgt citater til hver kode som bedst understøtter fortolkningerne.
2.2.2 Semistruktureret Interviews
De foretagne interviews fungerede som valideringsinterviews. Data fra interviewene blev der- for ikke analyseret, men var blot til for at understøtte de fundne temaer fra spørgeskemaunder- søgelsen. Relevante citater fra interviewene, som understøttede de enkelte koder og temaer, blev ligeledes kategoriseret under de koder og temaer som matchede citatet, hvilket kan ses i resultatafsnittet.
3. Resultater
Der blev indsamlet i alt 322 kommentarer fra spørgeskemaundersøgelsen og identificeret 3 hovedtemaer, som afspejler betydningsfulde områder, der påvirker medarbejdernes jobtilfreds- hed på apoteket. Dette kan være nyttigt for at identificere områder, hvor der er behov for for- bedringer for at øge jobtilfredsheden og trivslen blandt medarbejderne (5). De 3 definerede hovedtemaer er baseret på 8 koder og deres fortolkning. De identificerede temaer og deres tilhørende koder er:
Tema 1: Sociale forhold
a. Nærværende og engageret ledelse
b. Støttende kollegaer
Tema 2: Faglige forhold
c. Mulighed for faglig udfoldelse, ansvar og udvikling
d. Netværk uden for apotekssektor
e. Respekt og anerkendelse fra kunder
Tema 3: Strukturelle forhold
f. Bedre løn og arbejdstider
g. Passende bemanding og tid til opgaver
h. Stabil og ligeligt fordelt vagtplan
De to valideringsinterviews, blev udført på to kvindelige deltagere på hhv. 38 og 39 år. Begge deltagere var uddannede farmakonomer og ansatte på hhv. Sygehusapoteket Region Nordjyl- land og Sygehusapoteket Region Syd. De refereres i opgaven som farmakonom 1 og farma- konom 2. De to farmakonomer var enige i alle udsagn under interviewene, og dermed er de kommentarer som bedst understøtter koderne udvalgt.
Nedenfor beskrives de 3 temaer samt deres tilhørende koder. Under hver kode er der tilføjet relevante citater fra spørgeskemaundersøgelsen og interviewene.
Tema 1: Sociale forhold
Ud fra de indsamlede kommentarer, var det tydeligt at et godt forhold med ledelse og kollegaer, spiller en vigtig rolle i at skabe et tilfredsstillende arbejdsmiljø.
Kode 1.1: Nærværende og engageret ledelse
En nærværende, lydhør og støttende ledelse er vigtig for medarbejdernes arbejdstilfredshed. Medarbejderne værdsætter ledere, der selv er engagerede i arbejdet, er gode til at kommunikere og skaber et godt arbejdsmiljø.
Citat fra spørgeskemaundersøgelsen: "Jeg har en rigtig god apoteker, som ikke lader os mangle noget. Betalt frokost udefra i højsæsoner, ergonomiske faciliteter i top.“ og "En chef der er meget synlig og selv tager en kæmpe tørn, når det kommer til arbejdet."
Citat fra interview farmakonom 2: “Ja, selvfølgelig har det det, fordi hvis ikke du har en or- dentlig leder, så har du heller ikke nogen, at støtte op af og få støtte af.”
Kode 1.2: Kollegialt fællesskab
Støttende kollegaer og gode relationer mellem kollegaer er vigtige for et godt arbejdsmiljø. Medarbejderne værdsætter et positivt og inkluderende arbejdsklima, hvor de trives sammen med deres kollegaer.
Citat fra spørgeskemaundersøgelsen: "Gode kollegaer er tit min primære glæde ved mit ar- bejde." og "Plads til alle typer på ens arbejdsplads, humor og omsorg for hinanden."
Citat fra interview farmakonom 1: “ Det betyder rigtig meget, at vi har den her tillid og glæde af hinanden. Ellers så har man jo ikke lyst til at yde røven ud af bukserne hver evig eneste dag i 2 år. [...] Så ja, altså det sociale med mine kollegaer, hvis ikke jeg kunne lide dem, så havde jeg ikke lyst til at være her.”
Tema 2: Faglige forhold
Mulighed for faglig udfoldelse, udvikling og anerkendelse for faglig indsats og ekspertise er vigtigt for at apoteksmedarbejderne føler sig tilfredse med deres job. Netværksarbejde uden for apoteksgrænser bidrager til faglig udvikling og øger på den måde arbejdstilfredsheden. Kun- ders anerkendelse for faglige ekspertise på apoteket er også en vigtig faktor for medarbejdernes arbejdstilfredshed.
Kode 2.1: Mulighed for faglig udfoldelse, ansvar og udvikling
Mulighed for at udvikle sig fagligt og påtage sig ansvar er vigtigt for arbejdstilfredsheden. Medarbejderne ønsker mulighed for at udvide deres faglige kunnen og påtage sig ansvar i over- ensstemmelse med deres kompetencer og ekspertise.
Citat fra spørgeskemaundersøgelsen: "Jeg elsker min faglighed og vil rigtig gerne udbygge den. Savner at vi farmakonomer bliver brugt noget mere til det vi er gode til."
Citat fra interview farmakonom 2: “Jeg synes det faglige er meget væsentligt fordi, hvis vi skal sælge os selv ud til afdelingerne, så skal vi jo også kunne noget som de ikke kan. Vi skal kunne sælge den på, at vi kan opdage nogle ting og fange nogle ting som de måske ikke selv opdager, og der bliver man jo nødt til at have tid og støtte i og skal kunne det faglige.”
Faglig udvikling gennem kurser og daglig sparring, kan bidrage til medarbejdernes faglige ud- foldelse og vækst i deres professionelle kompetencer. Dette er også en vigtig faktor som kan øge arbejdstilfredsheden.
Citat fra spørgeskemaundersøgelsen: "Gode muligheder for at få ansvarsområder. Faglig ud- vikling gennem kurser og daglig sparring."
Kode 2.2: Netværk udenfor apotekssektoren
I undersøgelsen udtrykker medarbejderne et behov for at etablere netværk uden for apoteks- sektoren og samarbejde på tværs af faggrupper, for at forbedre deres jobtilfredshed og faglige udvikling. Tværfagligt netværk kan bidrage til at udvide deres horisont og skabe nye mulighe- der for faglig udvikling, samt forbedre patient- og kundeoplevelsen og behandlingen af patien- ter.
Citat fra spørgeskemaundersøgelsen: "Netværksarbejde uden for min egen organisation og mest de netværk som ligger udenfor apotekssektoren." og "Flere muligheder indenfor tværfag- lige projekter for at forbedre patientoplevelsen og behandling af patienter kunne lige gøre det sidste indenfor jobtilfredshed."
Citat fra interview farmakonom 1: “Altså vores dagligdag der er sygeplejerskerne jo vores anden kollega, hvis man kan sige det sådan. Og vi har jo læger, vi har kommunikation med hver dag, så jo altså, det er vigtigt for mig. Det er jo en del af min arbejdsdag.”
Kode 2.3: Behov for respekt og anerkendelse fra kunder
Medarbejderne ønsker at blive respekteret, anerkendt og værdsat af kunder for deres faglige indsats og ekspertise. De har behov for at blive set og respekteret for deres arbejde, så kunderne ikke kun anser apoteket som et medicinudleveringssted. Når man føler sig værdsat for det fag- lige arbejde man gør, er man også mere tilbøjelig til at være tilfreds med sit arbejde.
Citat fra spørgeskemaundersøgelsen: “Hvis kundeklientellet behandlede farmaceuter og far- makonomer bedre og udviste mere respekt for faggruppen." og "Jeg synes, at vi stadig ikke bliver anerkendt for den faglighed eller viden vi har på apoteket. Kunderne bruger apoteket mest (er min følelse), som et lagerhus hvor de henter deres medicin efter de har været hos lægen."
Citat fra interview farmakonom 2: “Det er jo vigtigt, for det er jo ligesom svært at gennemgå medicinliste, hvis ikke man ligesom har en gensidig respekt.”
Tema 3: Struktur og organisering af arbejdet
Medarbejderne efterspørger en bedre løn, arbejdstider, passende bemanding, mere ligelig for- deling af arbejdsopgaver, stabile arbejdsskemaer og respekt for deres fritid. Disse faktorer har også betydning for jobtilfredsheden.
Kode 3.1: Bedre løn og arbejdstider
Bedre løn samt forbedrede arbejdstider er vigtig for medarbejdernes jobtilfredshed. Medarbej- derne er utilfredse med de lange og sene arbejdsdage. Samtidig mener de at lønnen er lav, og at der er for lidt fokus på honorarer samt tillæg. Der fremhæves vigtigheden af en mere retfær- dig og sammenlignelig lønstruktur mellem den offentlige og den private sektor.
Citat fra spørgeskemaundersøgelsen: "Bedre løn og arbejdstider" og “Løn burde være højere, selvom jeg er på 4. Anciennitet og 10.000 kr tillæg pr måned, da det er hårdere end andre jobs hvor det ikke er stressende at arbejde og hvor man har fleksjob og kan arbejde hjemme. Det kan man ikke som apoteksansat.”
Citat fra interview farmakonom 1: “Helt sikkert. Selvfølgelig spiller lønnen ind, og vi vil alle- sammen gerne have mere i løn. Altså det gør det da.”
Kode 3.2: Passende bemanding og tid til opgaver
Medarbejderne har brug for tid til at benytte deres faglighed for at kunne udføre et godt stykke arbejde. Medarbejderne ønsker at løse opgaver så godt som deres faglighed kræver, men un- derbemanding gør, at det ikke altid er muligt, hvilket påvirker deres jobtilfredshed negativt.
Citat fra spørgeskemaundersøgelsen: "Tid til opgaver og en bemanding der passer til belast- ningen på arbejdet på den specifikke dag" og "Jeg ønsker at have tiden til at udføre mit arbejde til punkt og prikke, men på grund af underbemanding, skal vi løbe for hurtigt og gøre kun lige, hvad der er nødvendigt for at afdelingerne kan klare sig. (Vi opfylder tit ikke vores kontrakter, fordi vi skal være flere steder samtidig)."
Citat fra interview farmakonom 1: “Ja, helt sikkert. Det gør jeg da. Vi kan godt mærke, vi har manglet nogen, at vi har manglet 1-2 kollegaer fast hver dag.” [...] Altså det her tempo vi har
kørt nu, det vil ikke kunne holde til i tid og evighed. Det har bare lige været en periode, som vi vidste at der ville slutte på et tidspunkt.”
Kode 3.3: Stabil og ligeligt fordelt vagtplan
For at øge arbejdstilfredsheden, fremhæves behovet for en mere stabil vagtplan og respekt for medarbejdernes fritid.
Citat fra spørgeskemaundersøgelsen: "Et mere stabilt skema- og generelt mere respekt for ens fritid. At ens fridage ikke bliver byttet rundt konstant. At der ikke bliver flyttet rundt på en hele tiden."
Flere respondenter udtrykker, at de er trætte af ikke at have en fast arbejdsplads, idet de bliver sendt rundt mellem de forskellige filialer. Herudover pointerer flere, at arbejdet burde være fordelt ligeligt mellem medarbejderne, så arbejdsbyrden ikke ligger på få. Dette ville hjælpe med at undgå udvikling af stress blandt medarbejderne, og derimod øge deres trivsel og jobtil- fredshed.
Citat fra spørgeskemaundersøgelsen: "Fordelingen af arbejdet mellem medarbejderne skal for- deles mere ligeligt."
Citat fra interview farmakonom 2: “Ja, det er vigtigt. Jeg synes det [skemaet] er meget fint. Det kører meget fast.”
4. Refleksion
Resultaterne fra de semistrukturerede interviews viste en overensstemmelse med de fund, der blev præsenteret i kommentarfeltet i spørgeskemaundersøgelsen. I de validerende interviews blev der udtrykt stor enighed i de tre hovedtemaer: Sociale forhold, faglige forhold og struktu- relle forhold samt deres tilhørende koder. Disse er alle vigtige elementer, der er med til at på- virke jobtilfredsheden på apoteket.
Herzbergs to-faktor teori, udviklet af psykolog Xxxxxxxxx Xxxxxxxx i 1950'erne, opdeler de ar- bejdsrelaterede faktorer i hygiejnefaktorer og motivationsfaktorer (6). Hygiejnefaktorer er ydre elementer knyttet til arbejdsmiljøet, som ikke motiverer medarbejderne, men som kan forårsage utilfredshed, hvis de er fraværende eller håndteres utilstrækkeligt. Dette kan omfatte løn, virk- somhedens politikker, tilsynsforhold, arbejdsforhold og jobsikkerhed. Motivationsfaktorer er
iboende faktorer, der er direkte forbundet med selve jobbet, og har en dyb indvirkning på ar- bejdsglæden. Disse faktorer omfatter præstation, anerkendelse, selve arbejdet, ansvar og per- sonlig vækst (6).
I denne kvalitative undersøgelse om jobtilfredsheden blandt farmaceuter og farmakonomer be- mærkes det, at de tre hovedtemaer fra dataene overholder Xxxxxxxxx rammer: Sociale forhold, faglige forhold og strukturelle forhold.
Sociale forhold
I forbindelse med Herzbergs motivationsfaktorer fokuserer dette tema på den nødvendige støt- tende atmosfære med kolleger og en engagerende ledelse. Det kollegiale fællesskab og nære relationer på arbejdspladsen var et fremtrædende tema blandt respondenterne. Resultaterne in- dikerer, at gode interpersonelle relationer og et engageret ledelsesteam i organisationen er af- gørende for at etablere et tilfredsstillende arbejdsmiljø. Medarbejderne værdsatte ledere, der er kommunikative og involverende, samt en team-orienteret atmosfære, der fremmer gensidig re- spekt og samarbejde.
Faglige forhold
De faglige forhold på apoteket kan kategoriseres som en motivationsfaktor i Herzbergs teori. Her fremhæves vigtigheden af faglig udvikling, anerkendelse og individuel brug af færdighe- der. Respondenterne tilkendegav et stort ønske om muligheder relateret til deres faglige vækst, og anerkendelse af faglige færdigheder. Dette vil ikke kun øge arbejdsglæden, men også moti- vere til bedre præstationer, hvilket viser den direkte effekt af denne motivationsfaktor på med- arbejdernes morale og produktivitet.
Strukturelle forhold
Dette tema afspejler Herzbergs hygiejnefaktorer, og inkluderer faktorer som løn, passende be- manding og forudsigelige vagtplaner. I denne undersøgelse udtrykte flere respondenter dette område som en kilde til utilfredshed, eftersom de følte, at de er underbetalt, ofte er underbe- mandede og har ustabile vagtplaner. At adressere disse faktorer forbedrer muligvis ikke jobtil- fredsheden markant, men hvis de ikke kontrolleres, kan de resultere i en grad af utilfredshed, som ville forstyrre det overordnede arbejdsmiljø.