Abandonment Rate definition

Abandonment Rate means the percentage of telecommunications placed by a predictive dialing device which are abandoned calls;

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Abandonment Rate means the number of callers that hang up prior to speaking to a Customer representative divided by the total number of calls and multiplied by 100;

Abandonment Rate means the total number of Abandoned Calls occurring within a specified period of time divided by the total number of calls received within the same specified period of time. Abandonment Rates do not include Dropped Calls.

Examples of Abandonment Rate in a sentence

• The penalty for Contractor's failure to meet the Telephone Abandonment Rate Performance Commitment shall be the amount shown in Attachment A.

• Abandonment Rate: Means the percentage of total incoming calls to the customer service area which are not directed to the automated telephony response system in which the customer terminates the call prior to connection with a customer service representative.

• Abandonment Rate: The telephone call abandonment rate will be 3.0% or less.

• Call Abandonment Rate Call Abandonment Rate shall be less than 7%.

• Abandonment Rate: Abandonment Rate will be 3.5% or less (based on an annual average) and book of business.

• Account Level 0.40% of actual annual premium Call/Inquiry - Average Speed of Answer (ASA) - Call Abandonment Rate Measured for the Term of the Agreement, results will not exceed: 80% of calls answered in 30 seconds 3% of calls received by Call Center(s) terminated Account Level Account Level 0.20% of actual annual premium 0.20% of actual annual premium - First Call Resolution - SCAN request to delete this element as per CMS not required to monitor.

• Abandonment Rate 4% or less (excludes calls abandoned within 10 seconds) Via call management system report Number of calls abandoned during the reporting period/ total number of incoming calls during the reporting period Annually Annually $600 This will track call abandonment rate for ALL Intake calls.

• Abandonment Rate: Less than or equal to 5% Bilingual Representatives: Administrator must have capabilities to provide services to non-English speaking and hearing-impaired Members.

• CC-1 The VISC Call Abandonment Rate will not exceed **% of total calls received.

• If the Abandonment Rate for the Guarantee Period is greater than ***% on average, for all locations providing member phone service to the Employer's Employees, a Premium Credit will be made due.

More Definitions of Abandonment Rate

Abandonment Rate means the number of calls not answered after the ASA threshold, divided by the total number of calls offered, expressed as a percentage. A call is not considered abandoned if the call is terminated by the Authorized User prior to waiting sixty (60) seconds, or if the call is terminated by the Authorized User prior to the Authorized User making a final option selection from the Automated Call Distribution system and being placed in a call queue. A call is considered abandoned in all other cases where a live agent does not answer.

Abandonment Rate is the percentage of Member calls that hang up while waiting for a Customer Service Professional to answer the call.

Abandonment Rate is total Abandoned Calls divided by total Hot Cut Transfers to RMH.

Abandonment Rate means the number of calls not answered as a percentage of the number of calls offered

Abandonment Rate. The percentage of total incoming calls to the customer service area which are not directed to the automated telephony response system in which the customer terminates the call prior to connection with a customer service representative.