Abandonment Rate definition

Abandonment Rate means the percentage of telecommunications placed by a predictive dialing device which are abandoned calls;
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Abandonment Rate. The percentage of total incoming calls to the customer service area which are not directed to the automated telephony response system in which the customer terminates the call prior to connection with a customer service representative.
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Abandonment Rate means the number of calls not answered after the ASA threshold, divided by the total number of calls offered, expressed as a percentage. A call is not considered abandoned if the call is terminated by the Authorized User prior to waiting sixty (60) seconds, or if the call is terminated by the Authorized User prior to the Authorized User making a final option selection from the Automated Call Distribution system and being placed in a call queue. A call is considered abandoned in all other cases where a live agent does not answer.The Call abandon rate shall be measured using the Service Desk “ACD” provided statistics.
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Examples of Abandonment Rate in a sentence

  • The penalty for Contractor's failure to meet the Telephone Abandonment Rate Performance Commitment shall be the amount shown in Attachment A.

  • Abandonment Rate: Means the percentage of total incoming calls to the customer service area which are not directed to the automated telephony response system in which the customer terminates the call prior to connection with a customer service representative.

  • Call Abandonment Rate ComponentExplanation of ComponentDefinitionThe proportion of calls that hang up or are disconnected before the Bidder’s agent answers the phone.

  • Abandonment Rate: The telephone call abandonment rate will be 3.0% or less.

  • Abandonment Rate: Abandonment Rate will be 3.5% or less (based on an annual average) and book of business.

  • Abandonment Rate 4% or less (excludes calls abandoned within 10 seconds) Via call management system report Number of calls abandoned during the reporting period/ total number of incoming calls during the reporting period Annually Annually $600 This will track call abandonment rate for ALL Intake calls.

  • In addition, provide a monthly report that shows Premium Income received, amount of capitated payments made, number of providers capitated, and administrative expenses collected).• Claim Turnaround Time percent paid within 30 days and report average lag time speed to answer by live voice (% of Participants who wait 30 seconds or less to speak with a live Participant service rep.)• Telephone Abandonment Rate (% of calls where the caller hangs up after opting to speak with another service rep.

  • Call Abandonment Rate reflects dropped calls prior to reaching a customer service representative and includes the Integrated Voice Response (IVR).

  • CC-1 The VISC Call Abandonment Rate will not exceed **% of total calls received.

  • Abandonment Rate: Less than or equal to 5% Bilingual Representatives: Administrator must have capabilities to provide services to non-English speaking and hearing-impaired Members.


More Definitions of Abandonment Rate

Abandonment Rate means the number of calls not answered as a percentage of the number of calls offered
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Abandonment Rate means the total number of Abandoned Calls occurring within a specified period of time divided by the total number of calls received within the same specified period of time. Abandonment Rates do not include Dropped Calls.
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Abandonment Rate is total Abandoned Calls divided by total Hot Cut Transfers to RMH.
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Abandonment Rate means the number of callers that hang up prior to speaking to a Customer representative divided by the total number of calls and multiplied by 100;
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Related to Abandonment Rate

  • Replacement Rate has the meaning assigned thereto in Section 4.2.(b).

  • Current Rate means the applicable basic minimum wage rate for Local Workers by reason of any National or State Statute or Ordinance, prevailing on any date subsequent to the date 28 days prior to the latest date set for submission of Tenders.

  • Assessment Rate means, for any day, the annual assessment rate in effect on such day that is payable by a member of the Bank Insurance Fund classified as "well-capitalized" and within supervisory subgroup "B" (or a comparable successor risk classification) within the meaning of 12 C.F.R. Part 327 (or any successor provision) to the Federal Deposit Insurance Corporation for insurance by such Corporation of time deposits made in dollars at the offices of such member in the United States; provided that if, as a result of any change in any law, rule or regulation, it is no longer possible to determine the Assessment Rate as aforesaid, then the Assessment Rate shall be such annual rate as shall be determined by the Administrative Agent to be representative of the cost of such insurance to the Lenders.

  • Prepayment Rate means the bond equivalent yield (in the secondary market) on the United States Treasury Security that as of the Prepayment Rate Determination Date has a remaining term to maturity closest to, but not exceeding, the remaining term to the Maturity Date, as most recently published in the "Treasury Bonds, Notes and Bills" section in The Wall Street Journal as of the date of the related tender of the payment. If more than one issue of United States Treasury Securities has the remaining term to the Maturity Date referred to above, the "Prepayment Rate" shall be the yield on the United States Treasury Security most recently issued as of such date. If the publication of the Prepayment Rate in The Wall Street Journal is discontinued, Lender shall determine the Prepayment Rate on the basis of "Statistical Release H.15(519), Selected Interest Rates," or any successor publication, published by the Board of Governors of the Federal Reserve System, or on the basis of such other publication or statistical guide as Lender may reasonably select. "PREPAYMENT RATE DETERMINATION DATE" shall mean the date which is five (5) Business Days prior to the prepayment date.

  • Settlement Rate has the meaning specified in Section 5.1.

  • Payment Rate means the rate of compensation at which the Insured is indemnified, as determined by AFSC.

  • Monthly Payment Rate means, for any Monthly Period, a fraction (expressed as a percentage), (a) the numerator of which is the Principal Collections during such Monthly Period, and (b) the denominator of which is the Combined Outstanding Principal Balances as of the beginning of such Monthly Period.

  • Relevant Rate means the Benchmark for a Representative Amount of the Specified Currency for a period (if applicable or appropriate to the Benchmark) equal to the Specified Duration commencing on the Effective Date.

  • Cumulative Compounded RFR Rate means, in relation to a Loan (or any part of it) accruing interest at the Compounded Reference Rate, the percentage rate per annum determined by the Facility Agent in accordance with the methodology set out in Schedule 15C (Cumulative Compounded RFR Rate) or in any relevant Compounding Methodology Supplement.

  • Replacement Reference Rate means a reference rate which is:

  • SOFR Rate means the rate that will be calculated by the Calculation Agent for each Accrual Period on the SOFR Adjustment Date as of the SOFR Determination Time (or, if the Benchmark is not SOFR, the Reference Time) and, except as provided below following a determination by the Administrator that a Benchmark Transition Event and its related Benchmark Replacement Date have occurred, shall mean, with respect to the Class A-2b Notes as of any SOFR Adjustment Date, a rate equal to Compounded SOFR; provided, that, the Administrator will have the right, in its sole discretion, to make applicable SOFR Adjustment Conforming Changes.

  • LIBOR Successor Rate has the meaning specified in Section 3.03(c).

  • Compounded Daily Reference Rate means, with respect to an Interest Period, the rate of return of a daily compound interest investment in the Specified Currency (with the applicable Reference Rate (as indicated in the applicable Final Terms and further provided for below) as the reference rate for the calculation of interest) and will be calculated by the Principal Paying Agent on the relevant Interest Determination Date, as follows, and the resulting percentage will be rounded, if necessary, to the Relevant Decimal Place:

  • Interest Adjustment Rate means the interest adjustment rate assigned to the Security. The initial Interest Adjustment Rate is the interest adjustment rate specified in the Table (the "Initial Interest Adjustment Rate").The Issuer may adjust, in its reasonable discretion pursuant to §315 BGB and in consideration of the relevant capital market practice and by acting in good faith (including market interest rates and the interest-rate expectations of the market), the Interest Adjustment Rate, including the Initial Interest Adjustment Rate, on any Scheduled Trading Day within the range (deviation (+) or (-)) specified in the Table for any given Security. The adjusted rate will be published without undue delay in accordance with §12.

  • Reference Rate means the rate specified as such hereon.

  • Alternative Rate means an alternative benchmark or screen rate which the Independent Adviser determines in accordance with Condition 5(j)(ii) is customarily applied in international debt capital markets transactions for the purposes of determining rates of interest (or the relevant component part thereof) in the same Specified Currency as the Notes.

  • Repo Rate on any day means the highest interest rate available to a Lender from investment in overnight repurchase agreements.

  • Disbursement Rate means an annual rate of interest, as of the date of determination, equal to the greater of (a) eight percent (8%) and (b) the per annum rate for ten (10) year U.S. Treasury Obligations as published in The Wall Street Journal plus three hundred (300) basis points; provided, however, that in no event shall the Disbursement Rate exceed eleven and one-half percent (11.5%).

  • C/D Assessment Rate for any day as applied to any Base Rate Loan, the annual assessment rate in effect on such day which is payable by a member of the Bank Insurance Fund maintained by the Federal Deposit Insurance Corporation (the "FDIC") classified as well-capitalized and within supervisory subgroup "B" (or a comparable successor assessment risk classification) within the meaning of 12 C.F.R. ss. 327.4 (or any successor provision) to the FDIC (or any successor) for the FDIC's (or such successor's) insuring time deposits at offices of such institution in the United States.

  • Interest Settlement Rate As defined in Section 4.08.

  • Daily Non-Cumulative Compounded RFR Rate means, in relation to any U.S. Government Securities Business Day during a Floating Rate Interest Period for a Loan (or any part of it), the percentage rate per annum determined by the Facility Agent in accordance with the methodology set out in Schedule 15B (Daily Non-Cumulative Compounded RFR Rate) or in any relevant Compounding Methodology Supplement.

  • Substitute Rate shall have the meaning set forth in Section 2.2.3(b).

  • Benchmark Rate means, with respect to any Redemption Date, the rate per annum equal to the annual equivalent yield to maturity or interpolated maturity of the Comparable Benchmark Issue (as defined below), assuming a price for the Comparable Benchmark Issue (expressed as a percentage of its principal amount) equal to the Comparable Benchmark Price for such Redemption Date.

  • Effective Rate shall have the meaning given to such term in Section 2.6(e).

  • LIBO Base Rate means with respect to each day an Advance is outstanding (or if such day is not a Business Day, the next succeeding Business Day), the rate per annum equal to the rate published by Bloomberg or if such rate is not available, the rate appearing at page 3750 of the Telerate Screen as one-month LIBOR on such date, and if such rate shall not be so quoted, the rate per annum at which the Lender is offered Dollar deposits at or about 11:00 A.M., eastern time, on such date by prime banks in the interbank eurodollar market where the eurodollar and foreign currency and exchange operations in respect of its Advances are then being conducted for delivery on such day for a period of one month and in an amount comparable to the amount of the Advances to be outstanding on such day.

  • Three-Month LIBOR Rate means the rate determined in accordance with the following provisions: