Accessible customer service definition
Accessible customer service means service is provided in a manner that is capable of being easily understood or appreciated, easy to get at, capable of being reached or entered and obtainable.
Accessible customer service means service which ensures that all persons, including the City’s employees, who are reasonably expected to seek to obtain, use, or benefit from a good or service have equal and equitable opportunity to obtain, use, or benefit from a good and/or service. To the extent the Contractor is providing Goods and/or Services to the City and/or End Users, the Contractor agrees that some or all of the provisions of the AMA will apply to the Contractor. As such, throughout the Term, the Contractor agrees to comply with applicable provisions of the AMA, including the following service obligations: providing barrier-free access to goods and services, including services provided online; making reasonable efforts to ensure that when communicating with individuals who self-identify as being disabled by a barrier, said communication takes that barrier into account; ensuring that web applications and web content provided to or on behalf of the City, meets WCAG 2.1 level AA, at minimum; reasonably accommodating assistive devices, support persons, and support animals where applicable; providing adequate training of staff and documentation of same; and providing a mechanism or process for receiving and responding to public feedback on the accessibility of all Work and Goods and/or Services.
Accessible customer service is defined in F6.1.2.
Examples of Accessible customer service in a sentence
Accessible customer service is about understanding that people with disabilities may have different needs and finding the best way to help them access goods and services.