Accessible customer service definition

Accessible customer service means service is provided in a manner that is capable of being easily understood or appreciated, easy to get at, capable of being reached or entered and obtainable.
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Examples of Accessible customer service in a sentence

  • Accessible customer service means dignity, independence, integration and equal opportunity for all people.

  • Accessible customer service training will occur continually as the workforce changes and new employees join the ranks.

  • The working group for accessibility prepared a training package that includes the guidebook "Accessible customer service in public transport", the training video "Attitude Matters" and a related slide show.

  • Accessible customer service training shall be provided to every employee or agent who interacts with the public on behalf of the Township of Scugog, including those who participate in developing policies, practices and procedures governing the provision of customer service, as a component of the Customer Service Standards.

  • Accessible customer service defined by a number of polices, practices and procedures that allow persons with disabilities to receive customer service equal to the service that others attain; It is customer service “provided in a manner that respects the dignity and independence of persons with disabilities” (Ontario Government, 2005).Customer service is the first accessibility standard created under the AODA.

  • Informed and committed leadership means:• All City departments provide input to the Plan.• Council endorses the Plan.• The Plan and related accessibility documentation are publicly available and in alternative formats upon request.• Accessible customer service training is provided to all staff.• Staff has access to accessibility-related resources and information.

  • Accessible customer service is good customer service – courteous, helpful and prompt.

  • Accessible customer service should be responsive to the specific needs of attending patrons as best as possible.

  • Accessible customer service is about understanding that people with disabilities may have different needs and finding the best way to help them access goods and services.It is about: • not making assumptions about what people can or cannot do because of their disabilities• inclusion – making everyone feel welcome and included; and• understanding that people with disabilities may have different needs.

  • Accessible customer service is about• not making assumptions about what a person can or cannot do because of their disability• inclusion – making everyone feel welcome and included• understanding that people with disabilities may have different needs Serving customers with disabilities is also about showing sensitivity and respect.

Related to Accessible customer service

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Information processing system means an electronic system for creating, generating, sending, receiving, storing, displaying, or processing information.

  • Information Service Traffic Traffic delivered to or from an Information Service Provider for the provision of Information Service. ISP-Bound Traffic is a subset of Information Service Traffic. Inside Wire or Inside Wiring: Wiring within the customer Premises that extends to the Demarcation Point of CenturyLink’s outside plant. Inside Wire is owned or controlled by the End User (unless otherwise specified herein or under Applicable Law).

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Eligible customer-generator means a customer that owns and operates, or contracts with other

  • Customer Usage Information means information regarding the historical electricity consumption of a Customer;

  • Customer Usage Data means the Telecommunications Services usage data of a CLEC End User measured in minutes, sub-minute increments, message units, or otherwise, that is recorded by SBC-13STATE and forwarded to CLEC.

  • Accessible route means a continuous, unobstructed path connecting accessible elements and spaces in a building or within a site that can be negotiated by a person with a severe disability using a wheelchair and that is also safe for and usable by people with other disabilities. Interior accessible routes may include corridors, floors, ramps, elevators, and lifts. Exterior accessible routes may include parking access aisles, curb ramps, walks, ramps, and lifts. A route that complies with the appropriate requirements of ANSI A117.1 or a comparable standard is an accessible route.

  • flight information service means a service provided for the purpose of giving advice and information useful for the safe and efficient conduct of flights;

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • location data means any data processed in an electronic communications network, indicating the geographic position of the terminal equipment of a user of a publicly available electronic communications service;

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • account information service means an online service to provide consolidated information on one or more payment accounts held by the payment service user with either another payment service provider or with more than one payment service provider;

  • Customer Account Information means personally identifiable information including Personal Data and Consumption Data. Customer Account Information also includes information received by the Company from the customer for purposes of participating in regulated utility programs, including, but not limited to bill pay assistance, shutoff protection, renewable energy, demand-side management, load management, or energy efficiency.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • End-Use Customer means a person or entity in Delaware that purchases electrical energy at retail prices from a Retail Electricity Supplier.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Line Information Data Base (LIDB means a transaction-oriented database system that functions as a centralized repository for data storage and retrieval. LIDB is accessible through CCS networks. LIDB contains records associated with End User line numbers and special billing numbers.

  • Customer Service Representative (or "CSR") shall mean any person employed with or under contract or subcontract to a Cable Operator to assist, or provide service to, customers, whether by telephone, writing service or installation orders, answering customers' questions in person, receiving and processing payments, or performing any other customer service-related tasks.

  • Covered contractor information system means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

  • Radio frequency identification (RFID means an automatic identification and data capture technology comprising one or more reader/interrogators and one or more radio frequency transponders in which data transfer is achieved by means of suitably modulated inductive or radiating electromagnetic carriers.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III.

  • Billing information means any data that enables any person to access a customer’s or donor’s account, such as a credit card, checking, savings, share or similar account, utility bill, mort- gage loan account, or debit card.