Customer Representative means the representative appointed by the Customer from time to time in relation to this Call Off Contract;
Existing Customer means an individual who has purchased goods or services from a person, who is the recipient of a voice communication from that person, and who either paid for the goods or services within the 12 months preceding the voice communication or has not paid for the goods and services at the time of the voice communication because of a prior agreement between the person and the individual.
Customer User means an employee of Customer, a Customer Affiliate or Business Partner.
Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.
End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.