Advanced Remote Hands Service definition
Advanced Remote Hands Service is defined in Section 3.4.
Advanced Remote Hands Service means repair and maintenance services that require taking Customer Equipment off rack as detailed in Clause 2.4 below;
Examples of Advanced Remote Hands Service in a sentence
Any particular Advanced Remote Hands Service that is commissioned by Customer and performed by Provider shall be deemed to be part of the “Services” under this Agreement.
Any software or firmware installed on any Hardware Unit as part of the Advanced Remote Hands Service must be pre-approved by Provider.
Customer shall further be solely responsible for maintaining the Customer Equipment in operable condition by requesting Advanced Remote Hands Service in accordance with Section 3.7 (Service Orders) hereof.
Customer acknowledges that Provider will not conduct maintenance of the Customer Equipment, except to the extent Provider agrees to Customers’ requests for Advanced Remote Hands Service.