Batho Pele definition

Batho Pele means the "people first" principle of the White Paper published in terms of Government Gazette No 1459 of 1997;
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Batho Pele is a Sesotho expression that means “people first”. It is closely connected to the rich concept of “ubuntu”, translated incompletely as “in existence with and through others”. It champions both the person and groups of persons by virtue of an interconnectedness expressed, for example, in the isiZulu maxim “Unmuntu Ngumuntu Ngabantu”, translated as “I am because you are, and you are because we are”.
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Batho Pele are Sesotho words which means People first. The purpose of this regulation is for the government to always consider people first whenever planning and making decisions regarding the welfare of the citizens. Adherence to these principles will guarantee the provision of excellent services that meet the people’s needs and expectations, enhance customer satisfaction, while upholding the government’s promise that access to decent public services is no longer a privilege to be enjoyed by a few, but the rightful expectation of all Citizens. The principles are further outlined below:
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Examples of Batho Pele in a sentence

  • BASIC COMPETENT ADVANCED EXPERT Competency 9: Client Orientation and Customer Focus Definition: Must be willing and able to deliver services effectively and efficiently in order to put the spirit of customer service (Batho Pele) into practice.

  • There is a Batho Pele committee which is sitting every month to address issued raised through ward committee reports, Community Development Workers reports, Premier hotline complaints and Imbizo report.

  • The municipality also does have a complaints management system which is referred to as Batho Pele.

  • South Africa currently provides a lot of information on the Batho Pele Gateway about government and on the services government provides.

  • G2C ICT systems however are used to facilitate interaction and collaboration between government and citizens of the country, such as government websites, Batho Pele Gateway, SARS e-Filing, DoL U-Filing and DHA “Trace and Trace”.

  • GMT underwrites the realisation of the principles of Batho Pele and co-operative government inclusive of the framework of values to fulfil the Constitutional mandate.

  • The major OPMS policy instruments are the 1998 White Paper on Local Government supported by the Batho Pele principles encompassed in the White Paper on the Transformation of Public Service Delivery (1997).

  • All municipality officials shall embrace the spirit of Batho Pele and treat all debtors with dignity and respect at all times.

  • To this end, the notion of Batho Pele is a guiding principle.The opportunity costs of the creation of national parks and subsequent reduced access to natural and cultural resources were often borne by local disadvantaged communities in the past.

  • For the period under review, all recommendations were implemented.The responsibilities of Sub-programme 1.3: Management Services include implementing Batho Pele initiatives within the Department, Monitoring and Evaluating the Department’s performance, and planning for the Department’s immovable asset management needs.


More Definitions of Batho Pele

Batho Pele means first people in Sotho language and was instituted to encourage citizenship and customer support and improve public sector productivity. Batho Pele principles serve as a basis for strengthening the quality of government services in a straightforward way; the standards were adopted in 1997 that was consistent with the demands of people to encourage civic engagement, participation and accountability. It is a mechanism to foster government officials’ transparency and ensure the effective delivery of public services. Consultations are to be carried out by sample col- lections of polls, workshops, interviews, etc., setting service expectations. Metrics are necessary for assessing efficiency and citizens’ satisfaction with particular public services; access to public services is necessary to allow the public services to be embedded in the decision-making process.
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Batho Pele is a Sesotho adage which means ‘People First’
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Batho Pele means “people first” and these principles are access, which means to offer integrated service delivery, openness and transparency, which means to create a culture of collaboration, consultation, which means to listen to the customer’s problems, redress, which means to apologise when necessary. In addition there are the principles of courtesy, service standards, information and value for money. See http://www.info.gov.za (accessed on 2012-03-21).
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Batho Pele in Sesotho means ‘People First’
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Batho Pele in Sesotho means ‘people first’. The Batho Pele Principles ensure that government officials deal fairly and respectfully with the public
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Batho Pele is an exact formulation that means putting the citizens first through the transformation of public service delivery in a changing South Africa (Mokhele & De Beer, 2007:61).
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