Call Handling definition

Call Handling. The call flow will be as follows: o The calls will be first handled by a CALLTECH VRU that will provide a brief explanation of the service and collect various pieces of information, including credit card information. o The calls will then be transferred to CALLTECH CSR where the transaction will be completed. TRAINING AND CSRS: PRICELINE will be heavily involved in training CSRs. PRICELINE will provide several scripted call flows that CSRs will follow. Training will be three (3) days with all CSRs being "web qualified." All CSRs for Inbound Telemarketing will be dedicated PRICELINE CSRs except that CSRs may be shared from 12 a.m. to 6 a.m. during each service day. CALLTECH will provide ten (10) dedicated CSRs per shift commencing on the Telemarketing Launch Date for the first thirty (30) days following the Telemarketing Launch Date. Thereafter, PRICELINE and CALLTECH will agree to any adjustments in the number of such CSRs from time to time during the Term to ensure the prompt delivery of quality Services.
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Call Handling. The call flow will be as follows: o Initially calls with be handled by a VRU that will collect various pieces of information as determined by PRICELINE. o The calls will then be transferred to CALLTECH where the transaction will be completed by a CALLTECH customer service representative ("CSR"). o Calls will be first handled by a VRU that PRICELINE owns which will collect information to complete the call. Screen pops and/or whispers will be available after the Teleservices Launch Date after technical compatibility is established.
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Call Handling. Means Call Handling Services Limited and any Affiliate of Call Handling. “Call Handling Developments” Any revisions, advancements, new editions, refinements, alterations, augmentations, innovations, or developments crafted by Call Handling concerning the Call Handling System for utilisation in conjunction with the Call Handling System and/or the delivery of the Services.
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Examples of Call Handling in a sentence

  • No statement on a payment check from Tenant or in a writing accompanying a payment check is binding on Landlord.

  • CGI used this memorandum and the FUNCTIONAL REQUIREMENTS: CALL HANDLING CAPABILITIES document dated October 5, 1995 to estimate this agreement.

  • CALL HANDLING (Exhibit 8) Mason County PSAP Center in the receiving for emergency in your jurisdiction shall call iu Primary: Dispatched via telephone at: per patching protocol to Police Communications.

  • Any modifications to the Project or to this Development Agreement, including but not limited to modifications to the Project Description, the Projected Costs, or the Projected Date, to which the parties agree after the date of execution of the Development Agreement, CALL HANDLING 35-0▇▇-▇▇ 4 DECEMBER 31, 1996 6 US WEST AGREEMENT # 9600050389 TASK ORDER # 3 will be evidenced by a written supplement to this Development Agreement executed by both parties.

  • IMPROVED CALL HANDLING SHORTENS WAIT TIME ON "FOLLOW ME" When trying to find a Portico subscriber, Portico will now ignore answering machines and voice mail.

  • It also provides CALL HANDLING 35-0▇▇-▇▇ 7 DECEMBER 31, 1996 9 US WEST AGREEMENT # 9600050389 TASK ORDER # 3 for a direct data feed from the 5ESS to capture additional parameters required for equitable resource routing.

  • CALL HANDLING 35-0▇▇-▇▇ 9 DECEMBER 31, 1996 11 US WEST AGREEMENT # 9600050389 TASK ORDER # 3 ROUTING ENGINE -------------- CGI will continue to be involved in Routing Engine enhancements in 1997.

  • CALL HANDLING (Exhibit Mason County PSAP Center in the Sheriffs receiving a call for emergency your jurisdiction call following Primary: Dispatched via radio on: TX 154.8900 RX 155.5800 Secondary: Dispatch via telephone at: 2171X2-3630 AID OUTSIDE BOUNDARY (Exhibit 9) Once emergency unit is dispatched in response to request through the system, such unit render its service to requesting party without regard to whether the unit is operating outside its normal jurisdictional boundaries.

  • The first release provides screen pop capability for Customer CALL HANDLING 35-0▇▇-▇▇ 8 DECEMBER 31, 1996 10 US WEST AGREEMENT # 9600050389 TASK ORDER # 3 Contact Employee's using 5ESS ACDs. The second release provides screen pop capability for Customer Contact Employees using DMS100 ACDs. The Voice Over (Screen Pop) modules which CGI is responsible for include: * SCREEN POP MANAGER - Screen Pop Manager receives call information, call identification and routing information from the routing engine.

  • CALL HANDLING 35-0▇▇-▇▇ 13 DECEMBER 31, 1996 US WEST AGREEMENT # 9600050389 TASK ORDER # 3 EXHIBIT 2 PROJECTED COST The total cost of the work to be performed will be $[ ] based on estimated time and materials.


More Definitions of Call Handling

Call Handling means the answering of specific calls by Angel Call Handling on your behalf and as required taking Messages in accordance with these Conditions;
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Related to Call Handling

  • Fondling means the touching of the private body parts of another person for the purpose of sexual gratification, without the consent of the victim, including instances where the victim is incapable of giving consent because of his/her age or because of his/her temporary or permanent mental incapacity.

  • PJM Management means the officers, executives, supervisors and employee managers of PJM.

  • Management means an activity inclusive of control and performed on a daily basis, by any person who is a principal executive officer of the company, by whatever name that person may be designated, and whether or not that person is a director.

  • processing aid means any substance not consumed as a food ingredient by itself, intentionally used in the processing of raw materials, foods or their ingredients, to fulfil a certain technological purpose during treatment or processing and which may result in the unintentional but technically unavoidable presence of residues of the substance or its derivatives in the final product, provided that these residues do not present any health risk and do not have any technological effect on the finished product;

  • Educational setting means the building(s) and grounds of the School District; the vehicles provided by the School District for the transportation of students to and from school buildings, field trips, co-curricular and extracurricular activities both on and off School District grounds; all co- curricular and extracurricular activity sites; and any other location where direct contact between an employee or volunteer and a child has allegedly occurred.