Client Satisfaction definition

Client Satisfaction means a subjective rating obtained through a combination of periodic client surveys and feedback from random caller follow up calls.

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Client Satisfaction. We will ▇▇▇▇▇▇ open communication, transparency, and collaboration throughout the project lifecycle. We will actively seek feedback from the VCU, continuously striving to exceed expectations and deliver results that surpass industry standards. ⮚ Paving and Striping River City Enterprises understands the importance of well-maintained pavements and striping for safety and aesthetics. Our approach to providing paving and striping services emphasizes attention to detail and quality craftsmanship. Our approach will include the following:

Client Satisfaction. ▇▇▇▇▇ proposes to have a site manager to service its clients. ▇▇▇▇▇ takes a proactive approach towards avoiding communication related issues. Kyzen has developed and utilized a proven client communication plan with several clients. ▇▇▇▇▇ Site Manager would be communicating with the clients on an on-going basis. The modes of communication would include phone, email, fax, face-to-face meetings etc. All phone calls and/or emails would be returned promptly within one business day. Conflict Resolution Methods: Kyzen will assess the conflict situation, gather the required information, agree to the problem, brainstorm possible solutions and negotiate the best possible Kyzen Policies: ▇▇▇▇▇ strongly believes that retaining good employees is one of the most important aspects of a healthy company. Kyzen attracts some of the best talent in the industry due to our innovative recruiting, our executive team’s management approach and our commitment to quality and service. Kyzen has implemented sound personnel policies to effectively retain and manage the key knowledge within the organization. Kyzen treats employees with equality & provides an open- door policy. Today, ▇▇▇▇▇ maintains one of the highest employee retention rates in the industry! Kyzen has laid down some broad objectives for IS Human Resources Management Team to retain high quality staff.

Examples of Client Satisfaction in a sentence

• The summary will include the reporting of: • Total Number of Clients/Family Members surveyed for Client Satisfaction • Total Number of Clients/Family Members indicating that Overall Care Provided was positive.

• The SNP Provider shall conduct a Client Satisfaction Survey at least annually.

• At least once, on an annual basis, the CONTRACTOR will conduct a Client Satisfaction Survey, and administer it to program participants and provide a summary of the results to the BHSD so that feedback and input can be incorporated as appropriate for ongoing quality improvement efforts.

• The TMO Client Satisfaction Survey will measure the success of this objective.

• If Client qualifies it may have additional remedies available under the Client Satisfaction Guarantee as may be established by PBI from time to time.

• Agency Contract Managers will oversee the completion of Client Satisfaction Surveys.

• The results of the Client Satisfaction Surveys will be averaged across all criteria for KPI 1 to determine an overall average rating for the Service Provider for the Contract Year.

• At least once, on an annual basis, the CONTRACTOR shall conduct a Client Satisfaction Survey, administer it to program participants, and provide a summary of the results to the BHSD so that feedback and input can be incorporated as appropriate for ongoing quality improvement efforts.

• The summary will include the reporting of: o Total Number of Clients/Family Members surveyed for Client Satisfaction o Total Number of Clients/Family Members indicating that Overall Care Provided was positive.

• We have a current customer NPS score of 48.53, compared to the industry average of 31%, according to the Clearly Rated 2022 Client Satisfaction survey.

More Definitions of Client Satisfaction

Client Satisfaction. To ensure client satisfaction and to avoid any hassles associated with unclear client communication, ▇▇▇▇ proposes to have an account manager and site coordinator to service its clients. This organization structure has worked for NuIS over the past 23 years and has been instrumental in taking a proactive approach towards avoiding communication related issues. The site coordinator and account manager are fully aware of the client environment & have always worked to ensure a smooth flow of communication. Communication Plan: NuIS has developed and utilized a proven client communication plan with several clients. NuIS Account Manager would be communicating with the clients on an on-going basis. The modes of communication would include phone, email, fax, face-to-face meetings etc. Once a month status reports would be sent to the Client and a follow up call would be setup to go over the status report. Any intermittent questions/issues would be resolved in a timely manner. The NuIS Contract Manager would be available to the Client at all times for prompt & timely communication. All phone calls and/or emails would be returned promptly Conflict Resolution Methods: NuIS will use the ▇▇▇▇▇ methodology to resolve any issues & disputes arising out of conflicts. A- Assess Situation; D- Define Problem, A-Analyze Options, I – Implement Changes & R-Re-establish relationship. NuIS has always eliminated most of the conflict situations using pro-active resolution approaches. Use of ▇▇▇▇▇ methodology has helped resolve those critical and highly complex situations as well. Smooth and Effective continuation of Service to Clients: NuIS employs highly educated and NuIS response to support and maintenance problems: NuIS provides the best-in-class support in the industry. NuIS assigns a severity level to each and support & maintenance problem. Depending on Severity level 1, 2 or 3, NuIS will assign a response level 1, 2 or 3. The problem resolution team will then work to provide a timely response to the client. Depending on the severity of the problem, the turnaround time could be 4 hours to 1 business day. NuIS has always been very prompt in addressing and fixing any support/maintenance problems that are reported by the client.