Critical Service Error definition
Examples of Critical Service Error in a sentence
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Contractor will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Contractor support personnel, including, as applicable, the Contractor Service Manager and Contractor’s management or engineering personnel, as appropriate.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Supplier will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Supplier support personnel, including, as applicable, the Supplier Service Manager and Supplier’s management or engineering personnel, as appropriate.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Contractor will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Contractor support personnel, including, as applicable, the Contractor Service Manager and Contractor’s management or engineering personnel, as appropriate, each of whom must be Key Personnel.
Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; or • Declared a Critical Support Request by the University and confirmed by Supplier; High Service Error • Primary component failure that materially impairs its performance; or • Data entry or access is materially impaired on a limited basis.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Contractor will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Contractor support personnel, including, as applicable, the Contractor Project Manager and Contractor’s management or engineering personnel, as appropriate.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Provider shall escalate that Support Request within 60 minutes of the receipt of such Support Request by the appropriate Provider support personnel, including, as applicable, the Provider Service Manager and Provider’s management or engineering personnel, as appropriate, each of whom shall be Key Personnel.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Contractor will escalate that Support Request within sixty(60) minutes of the receipt of such Support Request by the appropriate Contractor support personnel, including, as applicable, the Contractor Service Manager and Contractor’s management or engineering personnel, as appropriate.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Contractor will escalate that Support Request within four (4) hours of the receipt of such Support Request by the appropriate Contractor support personnel, including, as applicable, the Contractor Service Manager and Contractor’s management or engineering personnel, as appropriate.
Provider shall respond to and Resolve all Service Errors within the following times based on the severity of the Service Error: Critical Service Error 10 minutes 1 hour 95% of the Fees for the month in which the initial Service Level Failure begins and 100% of such monthly Fees for each additional hour or portion thereof that the corresponding Service Error is not responded to within the required response time.
For such installation work, Channel Partner will pay XXXXXX XXX 000 + 6% VAT invoiceable upon receipt of payment from the client.