Critical Threshold definition
Examples of Critical Threshold in a sentence
Severe Problem An error, bug, incompatibility or malfunction, which causes Zillow’s API and Image Services not to operate substantially as designed, and/or renders the Results Sets substantially unavailable to or substantially unusable by Yahoo! (and which lasts for [***]), including issues which cause [***] of Queries to exceed the Critical Threshold [***].
Critical Threshold The value that exceeds the Aggregate Response Time.
Moderate Problem An issue with a Service which has widespread impact to end users but which (a) does not make the Service unusable for a large percentage of queries or operations, and (b) is an SLA violation which causes [***] Zillow’s queries to exceed the Critical Threshold within a day’s time.
If there is a Severe Problem or Catastrophic Problem, Yahoo may, at its discretion, lower the Critical Threshold until a Problem Resolution is completed.
Zillow Availability The percentage of the total Queries for which Zillow responds (either with a “Resource Not Found” response, where that would be a correct response for the Query, or a response in the form of properly formatted Results Sets, within the Critical Threshold (defined below)).
The percentage of the total properly formatted Yahoo Search Queries (as defined in the Agreement) for which Overture responds (either with a “no results delivered” response or a response in the form of properly formatted Overture Results, regardless of whether delivered within the Critical Threshold or not (i.e., Timeouts are irrelevant to the calculation of Availability to the extent that a response in the form set forth herein is ultimately delivered by Overture)).
Reference Number: ●-01 Service Level Name: ● Service Level Requirement: ● > ●% Definitions: “●” means ● Measurement Methodology: ● Measurement Period: Monthly Measurement Calculation: ● = ● Special Reporting Requirements: ● Critical Threshold: ● Initial Weighting Factor: ● 1.
The Province may designate any one or more of the Measured Services to be subject to a “Critical Threshold” and for that Measured Service, the levels of performance or other performance by Supplier that will give rise to the corresponding remedies will be set out in the Service Level under the applicable SOW, including by way of example, immediate escalation to a particular level of the governance process or termination rights arising under this Agreement upon the occurrence of the Critical Threshold.
Each table sets out the definitions, formula and methodology to be used to calculate the performance of the SOW Services to which applicable Service Level applies, and to determine whether or not a Service Level Credit is payable and whether or not a Critical Threshold has occurred.
Aggregate Response Time that is greater than [*] will result in Timeouts (the "Critical Threshold").