Customer Satisfaction Index definition

Customer Satisfaction Index is the average numerical response to the survey question, ranging from 1 to 5.
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Customer Satisfaction Index. Response Center, Inc. ("RCI") has been retained to establish a baseline Customer Satisfaction Index ("CSI"), measuring the overall satisfaction level of LIPA's customers. The total population of LIPA customers surveyed for the purpose 3 of establishing the CSI will include, but not be limited to, a statistically valid sample of customers who had recent interactions with the Manager in its role as LIPA service provider. The 2005 RCI data will set the baseline from which performance is measured during the first four Contract Years (2006-2009). During those four Contract Years, target, penalty trigger and offset trigger levels have been established as improvements from the baseline as shown on Figure 3, entitled "Customer Satisfaction." During the term of the Agreement, the Manager will participate in and monitor (i) the RCI CSI described above, (ii) an alternative RCI metric comparing performance to an agreed upon industry peer population ("RCI Peer") and (iii) the JD Powers Customer Satisfaction Survey. The performance baseline f▇▇ ▇▇▇▇ ▇nd beyond, from which target, penalty trigger and offset trigger levels will be established, will be based on the RCI Peer measure and will be established in 2009. Days Sales Outstanding ("DSO"): measured as the 12-month DSO excludes each bankruptcy greater average Accounts Receivable value divided by the average than $250,000 in each Contract Year, daily 12-month revolving sales (e.g. (12-month average provided that the Manager has fully A/R)/(12-month revolving sales / 365). 4 executed a LIPA-approved collection plan for that account, to be created Within the first 90 days of the first Contract Year (2006), after the account reaches 90 days the Manager agrees to provide and secure approval from LIPA outstanding. for a detailed collection plan template for accounts that reach 90 days outstanding and $250,000. In each Contract Year, the Manager further agrees to fully execute a LIPA-approved collection plan, to be created for each account (or accounts for multi-account customers) that reaches 90 days outstanding and $250,000. Bad Debt Ratio ("BDR"): measured as the 12-months electric BDR excludes each bankruptcy greater uncollectibles (net of recoveries) divided by 12-months than $250,000 in each Contract Year, total electric retail revenue (six months lag), calculated provided that the Manager has fully at the end of a Contract Year. 5 executed a LIPA-approved collection Metric Description Figure Notes Reference plan for t...
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Examples of Customer Satisfaction Index in a sentence

  • The scores are tallied in the form of a Customer Satisfaction Index (CSI) score.

  • This amendment will become effective upon the commencement of operations of the American Customer Satisfaction Index ETF.

  • CC will review, at least once a year, DEALER's performance under the Customer Satisfaction Index and DEALER's Prep-It-Right and Deliver-It-Right ratings.

  • Quality of service audit customer survey/Allied’s Customer Satisfaction Index TX ▇-▇▇▇-▇▇▇ 10/27/1999 North American Van Lines, Inc.

  • Primarily, ▇▇▇▇▇.▇▇▇ uses the ForeSee Results’ American Customer Satisfaction Index (ACSI) online survey on an ongoing basis to obtain feedback and data on visitors’ satisfaction with the ▇▇▇▇▇.▇▇▇ website.

  • Power Electric Utility Residential Study Overall Customer Satisfaction Index.

  • If required by O2 or the Distributor, in every quarter of the Term, O2 Customers procured by the Dealer must register on O2’s Customer Satisfaction Index (or equivalent survey) scores that are at least as high as the scores registered by Customers procured by O2’s direct sales channels in the same quarter.

  • We will also discuss response-time tracking and Customer Satisfaction Index of our service providers in later questions, both of which help us to strengthen our customer service program.

  • For example, Customer Satisfaction Index (CSI) could be used for evaluating satisfaction level of a customer through designing and analyzing survey.

  • If required by Vodafone or the Distributor, in every quarter of the Term, Vodafone Customers procured by the Dealer must register on Vodafone’s Customer Satisfaction Index (or equivalent survey) scores that are at least as high as the scores registered by Customers procured by Vodafone’s direct sales channels in the same quarter.