Dedicated Support definition

Dedicated Support means having designated employee(s) or agent(s) of Verity as primary contact for technical support matters relating to the deployment of the Application(s). Such individual(s) shall be available seven (7) days a week, twenty-four (24) hours a day.
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Examples of Dedicated Support in a sentence

  • Customer must direct all calls or E-mails to a member of the Support Team (in the case of Standard or Gold Support) or a Dedicated Support Engineer (in the case of Platinum Support).

  • The ▇▇▇▇▇ Global Dedicated Support Consultant work as a dynamic team of support professionals who provide level 3 application support the application covered under this SLA.

  • A member of the Support Team (in the case of ---------------- Standard or Gold Support) or a Dedicated Support Engineer (in the case of Platinum Support) will respond to reports of Error conditions brought to Interwoven's attention within the allotted time described below of receiving a report.

  • The Parties shall discuss and agree appropriate action (including suspending the Dedicated Support).

  • The duties of the Dedicated Support Group will be client relationship services (including consultative services on the use of features and/or functionality and trouble shooting), conversion/deconversion services, issue management services, production support services and custom project activities.

  • Such Support Team member or Dedicated Support Engineer will communicate to the Technical Contact (by telephone, E-mail or fax) to assist the situation, gather additional information, or report the status of Interwoven's efforts to correct an Error within the time specified in herein.

  • The Dedicated Support will work an average of 10 hours per week on the SOW, with allowance for paid time off as agreed between AMS and Dedicated Support.

  • In order to assist UPS in performance of its first level support obligations for the Server Software and Custom Server Software, Tumbleweed shall make available to UPS for a period of [ * ] from the Commercial Availability Date, one Dedicated Support Personnel at each Supported Datacenter(s) as UPS may so elect.

  • Dedicated Support - If applicable, a Hardware Support Technician will be at the Customer site without request once every quarter for general customer support including routine and preventative maintenance and meter readings.

  • As consideration for the Software maintenance and support Services (excluding the services of the Dedicated Support Personnel) rendered by Tumbleweed pursuant to Section 9 hereof ("Maintenance Services") for the period ending as of [ * ], UPS shall pay to Tumbleweed a fee of [ * ], [ * ] of which shall be due and payable upon expiration of the Warranty Period for the --------------- [*]Confidential treatment has been requested with respect to certain information contained in this document.

Related to Dedicated Support

  • Dedicated FX Traffic means those calls routed by means of a physical, dedicated circuit delivering dial tone or otherwise serving an End User’s station from a serving Central Office (also known as End Office) located outside of that station’s mandatory local calling area. Dedicated FX Service permits the End User physically located in one exchange to be assigned telephone numbers resident in the serving Central (or End) Office in another “foreign” exchange, thereby creating a local presence in that “foreign” exchange.

  • Dedicated (cross-connect) means cross-connect that provides network connectivity solely to the trading platforms, market data systems, and test systems of MIAX Emerald. The following connection is Dedicated to MIAX Emerald: 10 Gigabit ULL.

  • Dedicated check source means a radioactive source that is used to assure the constant operation of a radiation detection or measurement device over several months or years. This source may also be used for other purposes.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Dedicated Transport means CenturyLink transmission facilities between Wire Centers or switches owned by CenturyLink, or between Wire Centers or switches owned by CenturyLink and switches owned by CLEC, including, but not limited to, DS1, DS3, and OCn-capacity level services, as well as Dark Fiber, dedicated to a particular End User Customer or carrier.