Deficiency in Services definition
Deficiency in Services means any fault, imperfection, shortcoming, or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or under the rules, regulations and directions of Reserve Bank of India for the time being in force or under the Code of Bank‟s Commitment to Customers or under any other Voluntary Code or policies adopted by the Bank in relation to provision of services and redressal of deficiency in relation to those services provided by the Bank to the customers.