Demarcation Point (DMARC) definition
Demarcation Point (DMARC). That point at which operational control or ownership of communications facilities changes from one organizational entity to another. Note - The demarcation point is usually the interface point between customer-premises equipment and external network service producer equipment. This Service Level Agreement (“SLA”) Addendum to Broadcore’s Master Service Agreement sets forth Broadcore’s service level commitments for its voice and dedicated Internet access services. The services covered by this SLA apply to services provisioned through Broadcore’s Hosted Business Communications Services (HBCS). Broadcore is committed to delivering highly reliable, enhanced voice communications services to Customer per this Service Level Agreement. This Agreement covers the services described below as well as any devices provided by Broadcore for use in conjunction with the services. Service Description – Broadcore Hosted VOIP Service is an enhanced business voice communications service whereby the voice communications are converted to Internet Protocol (“IP”). All IP traffic flows are carried through a combination of the customer’s LAN, Broadcore’s core network, or a third-party trusted network provider. This service is often generically referred to as “Voice over IP” or “VoIP”. Service Requirements – Broadcore VoIP Services require use of specialized Customer Premises Equipment (CPE) whether obtained through Broadcore or a third party that allows VoIP connectivity. Customer Premises Equipment (CPE) refers to the LAN switch and router, which is utilized at each Customer location to connect them to the Wide Area Network. Privacy and Security – VoIP traffic flows on the customer’s network and is protected by deploying a virtual local area network or VLAN. A VLAN puts the phone in a network logically separated from the PC network and therefore outside the reach of an interceptor. Once outside the customer’s LAN, Broadcore’s VoIP traffic flows are carried through a combination of trusted Tier 1 carrier networks and Broadcore’s core network. All of the elements outside the LAN are located within secure central offices and collocation facilities and are very difficult to compromise. Broadcore always respects client privacy and treats the content of all communications as private, except as may be required by law.