Dualog definition

Dualog means Dualog AS, including it’s wholly or partly subsidiaries and/or representatives. Service ”Service” shall mean any one or a combination of services as defined in Appendix 1, which are subscribed for by Customer and supplied by Dualog. System “System” means the shore-based components of the Dualog Connection Suite Cloud designated for the appropriate distribution of electronic communication.
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Examples of Dualog in a sentence

  • To avoid degradation, Dualog may conduct scheduled maintenance, usually not more than once per month.

  • Measured Availability (% yearly basis) Reduction in charges (% reduction for the affected year) 99.50 - 99.00% 5% 98.99 - 90.00% 15% Below - 90,00% 20% Any compensation given by Dualog to Customer shall be final and conclusive, and shall be Customer’s sole and only remedy against Dualog.

  • Dualog shall be entitled to investigate such incident and if Dualog ascertains that such incident shall not constitute any time towards the calculation of shortfall of Uptime Percentage, Customer shall be entitled to claim compensation for the year where the outage occurred.

  • Dualog shall provide to Customer advance notice of at least one (1) week, via an email notification to the email address as designated by Customer, in relation to any scheduled maintenance that will affect System availability.

  • Compensation shall mean a reduction against the Customer’s Subscription for Service(s) affected by an Outage and/or non-fulfilment of service level commitments as specified under Clauses 5.1 and 5.2. The Customer may claim for its entitlement of compensation by notifying Dualog in writing of the occurrence of each incident which it intends to rely on towards the calculation of the shortfall of the Uptime Percentage.